SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 429 Reviews

1 %

of reviewers recommend SkipTheDishes

Company Reviews

Questions

Metrics

1.1

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SkipTheDishes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These pathetic losers deserve negative stars and to watch their business go bankrupt. Too many orders being delivered to the wrong place and when it does manage, by some grace of god, to actually make it to the right place, its 45 mins late and cold af. Also quit hiring illegals....Skip the dishes is like meth. Not even once.”

Helpful Report

Posted 2 years ago

“First time using the app. No food arrived. Party ruined, people left hungry and many from out of town with a massive drive ahead of them. I was so embarrassed. All the communication said that the food was on its way, the driver called and hung up right away. Then texted to say it arrived. Such a frustrating experience. Zero stars. The worst customer service. When we went to dispute the charge I realized that they had given me the phone number for door dash, who didn't have any of our information. Absolute crooks. I feel really bad for the small independent restaurants that use this service, they cannot afford the mistakes made by these drivers.”

Helpful Report

Posted 2 years ago

“I placed an order tonight, after 40 minutes I received an e-mail that my order had been cancelled, with no other explanation. Jess D from Skip, the person I followed up with on chat, told me it was the restaurant's fault and that the money Skip took from my account in 10 seconds would be returned to me in 10 business days. Jess D also ended the chat in the middle of our dispute. This was my experience tonight with Skip, just so you know.”

Helpful Report

Posted 2 years ago

“The driver said he left my food OUTSIDE of my building because he said my buzzer wasn't working. I looked on the security camera and there was no driver, no delivery. Not even a phone call that he had arrived. I think he stole my food.”

Helpful Report

Posted 2 years ago

“Tonight will be my last. ordered a meal from Harveys and it showed up ice cold. Temperatures may vary is all customer service said and denied any type of reimbursement. Ive never been treated this way by skip before. May have just been one super ignorant agent but its 100% unacceptable. Having done delivery before, I know for a fact they either didnt use a thermal bag or left my order on board while delivering others.”

Helpful Report

Posted 2 years ago

“My luck with SkipTheDishes became an ongoing joke at work. I'd tell my coworkers what I ordered the night before, and they'd guess what I really got. I would usually just give a review saying my order was wrong, and tell the app what I actually got. The only time I ever asked for a refund was when my account was hacked and someone in another province used it. If I was missing part of an order, they usually issued me a partial credit to use next time. Well today my order from 711 was totally wrong. I got the wrong flavors of canned drinks, my cheese dogs with onions were plain, my crispy wedges were a pile of mushy potatoes, and the drink holder for our Big Gulps was broken so the fell in my lobby when they were delivered. Again, I didn't ask for a refund and I even reordered my Big Gulps myself. I just wanted them to know the order was wrong, and that this is not the first time this location didn't put toppings on my hotdogs. Instead of just saying "sorry, we'll see whats going on with the toppings there so we can adjust the menu if needed", they said that because I had issues with orders in the past and got refunds they weren't going to give me one now or ever again. I uninstalled the app as soon as the replacement Big Gulps I ordered and paid for arrived.”

SkipTheDishes 1 star review on 3rd December 2022

Helpful Report

Posted 2 years ago

“Horrible service. Watched the driver go everywhere but to my house to deliver. Made a complaint amd then he left our food with bag wide open. Gross. Cancelled my skip account and months later found fraudulent charges on my credit card. Bunch of criminals. Beware. Don’t use skip the dishes.”

Helpful Report

Posted 2 years ago

“We ordered $102.00 meal through skip the dishes. It was my first time using the service. After an hour and several notices that the food was on its way, no food was delivered. I contacted the restaurant and the food had been picked up by the skip the dishes driver. When I contacted skip the dishes through chat they refused to refund my money to my card, offering “skip credit “ only. When I insisted the chat contact simply ended the chat. I continued to contact them through chat (4 times) until they finally did refund my money. I get that there are bad drivers who steal the food but a refund should be automatic when that happens. I’ll never use the service again.”

Helpful Report

Posted 2 years ago

“My order was 2.75 hours late and I only received it because I kept chasing the company. The chat was unresponsive and I had to call in to customer service as the restaurant in order to get any assistance. No one answers the customer service line for customers. The restaurant had the order waiting and it became cold. I was offered $5 credit. They thought that was a reasonable compensation for my ruined family meal. If I could give zero stars I would do so.”

Helpful Report

Posted 2 years ago

“Our first experience with Skip The dishes was a disaster. If they had a Zero, that's what they would get! My husband and I are 75 years old and completely immobile. We were celebrating our 56-Wedding Anniversary and because of our physical issues we thought we would order out and have it delivered. The "Skip the Dishes" site didn't work AT ALL! The "Canadian Brewhouse" has no phone number on their site to contact them and "The Atlantic Kitchen" couldn't care less about our difficulties in having their food delivered. First- and last-time using Skip.”

Helpful Report

Posted 2 years ago

“really bad service, deliver cold food without even ringing a bell”

Helpful Report

Posted 2 years ago

“Ordered meals. Was delivered sandwiches... Zero means by which to contact skip to correct. Have asked them to delete my account. Will use reputable services from now on.”

Helpful Report

Posted 2 years ago

“Either the delivery driver or the restaraunt took a bite out if one of the timbits and out it back in the box. Skip offered to refund only 50%. My kids were unable to eat 100% and they really think that's a fair compensation. Horrible customer service and zero care for customer complaints. I will NEVER use them again and they lost a regular customer”

SkipTheDishes 1 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“Always missing items.”

Helpful Report

Posted 2 years ago

“Just dont order from them!”

Helpful Report

Posted 2 years ago

“Thee are frequently problems logging into their site, but they blame YOU for it. They tell you to "clear cache/use google Chrome, ect", but they NEVER look into their OWN infrastructure. Then when you call them out on it POLITELY, they accuse you of using "abusive language". Talk about DARVO.”

Helpful Report

Posted 2 years ago

“The problem with Skip is that their delivery people don't read delivery instructions most of the time, or deliver either to wrong places or don't at all God knows what they do with the food and their customer service is so robotic that there is no way to fix a recurring issue because they ll just copy-paste the same response to whatever complain you have. Today is the last day I use them because I can't contact them every single time my food is not delivered, it sounds like I am making it up. Sometimes they are prompt and will follow up on late orders but most of the time the food just doesn't arrive and all they can give is credit after much follow-up on my side.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. They got my order wrong, it didn't even come from the same restaurant and it was food I could not eat. I thought maybe I would qualify for a refund. Nope, I spent $50.00, didn't get any dinner, no recourse whatsoever. What kind of business can mess up so badly and then provide NO customer service or refund for totally screwing up?”

Helpful Report

Posted 2 years ago

“75 minutes after confirmation to find out that the order “delivered” at my place was never delivered. Customer service very below expectation.”

SkipTheDishes 1 star review on 19th July 2022

Helpful Report

Posted 2 years ago

“Ordered food at 5:20pm. It's now 7:20. Restaurant said food has been ready for 45 + minutes. Driver never showed. Called skip. Only way was through chat. Told us they would credit us and send another driver. Cold food.. company don't care except for the money we all give them. Never using them again. What a joke of a company. Needs to be boycott.”

Helpful Report

Posted 2 years ago

SkipTheDishes is rated 1.1 based on 429 reviews