SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.09

1.1 Rating 411 Reviews

1 %

of reviewers recommend SkipTheDishes

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 25th October 2024

Billy G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for 1.5hours for my order with no update, then skip team tells me driver Raghav is on his way and I waited for another 40min. After 40min driver get flat tire (or free food) and my order is not delivered. Have been on hold on Their call centre for 1hr, started chat with 3 people from skip team - Vamba, Swaranjeet and Kavleen and all three have been equally poor in providing basic customer service. Uninstalling their app. Worst service, liars, worst csr team!”

Helpful Report

Posted 3 years ago

“Extremely poor service. I WAS WAITING FOR MY ORDER FOR MORE THAN 2 HOURS...Online app showed the food has been picked up by the driver..but upon inquiry with the restaurant the food was not even picked up..waited for almost 30 mins on the call to speak to a csr rep..no one picked up..final result no food...escalation..and no refund!..Will never order again using Skip the Dishes..I would rename the company as skip the company.”

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Posted 3 years ago

“idiot pigs”

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Posted 3 years ago

“more than once a driver will tag the order as delivered while no-one comes to the door.. lol, they do refund you, but you waste a whole lot of time.”

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Posted 3 years ago

“Worst ever driver pulled up at the house and then drove off with our food hope he enjoyed it”

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Posted 3 years ago

“Driver delivered to the wrong house next door i didn't have time to get dressed and run over, cause im waiting for delivered food and wearing pjs. Customer service didn't even offer to replace the order, instead they just accepted it and move on. Horrible customer service bunch of crooks.”

Helpful Report

Posted 3 years ago

“Half the time they can get an order right, sometimes it completely wrong and have to check you order after you pay 50$ a meal to get a 10$ meal before the courier leaves and say your wrong. I bought from a liquor store before 70$ worth of over priced alcohol to be “immediately” delivered the second I paid and the courier saying they delivered. It was in a ghetto area so I’m pretty sure the store or courier stole it. If you buy late at night expect the courier not to find your place and say they did, only after complaining you get skip the dishes money right away or a refund after 5 business days, sucks if you try to get last minute booze or food. Once a courier left my food in my old ghetto apartment buildings entrance and found a cockroach in it and couldn’t get a refund from where they left it. Today they didn’t refund me because I wasn’t in the chat room with the person I was talking to and they almost refused to refund me after charging me 60$ for liquor and the courier not finding my place. I recommend if you want to waste money. Otherwise, just pick up from the place yourself unless you want to pay 10$ extra for delivery, too, gst, and bull.”

Helpful Report

Posted 3 years ago

“I placed an order through skip for delivery between 11:45-12. I got a notification a few min before stating that it would be ready for PICK UP! If I had intended on picking it up I would have done so to begin with. The whole point of skip it to have food delivered when someone is not willing or can leave the house. I had a teething toddler, so was looking for something convenient. It was NOT convenient. By the time I finally got there and brought my food home it was no longer hot. If I had known I would have had to pick up I would have not ordered. Extreamly NOT happy. I tried to contact them through the chat option on the app. I kept on getting there was no one available and they would reach out to me shortly. 2 days of trying and no responce. Finally emailed them and they said it was outside the 48 hour window and refused to help. Really crappy customer service if you have any issues.”

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Posted 3 years ago

“McDonald’s is so stupid it said it was delivered never showed up and didn’t answer my texts don’t recommend at all”

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Posted 3 years ago

“Worst customer service ever. Barely any customer support provided. So if there’s any mistake in your order, you must wait hours before getting a response and sometimes you don’t even get a response. They give you a $5 credit when they make a huge mistake but it is honestly not enough for all the money you will waste ordering through Skip. Use any delivery app other than skip. Skip this app because you will never find anything worse.”

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Posted 3 years ago

“absolutely would not recommend, my food was not delivered and it took almost an hour to get my refund I'm incredibly displeased and would recommend that everyone use door dash instead.”

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Posted 3 years ago

“The deliver guy took 1 hour to deliver the A&W. when he brought the food, the food was cold. I tryed to reach customer support but they never awnsered me. the service is not reliable!”

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Posted 3 years ago

“Horrible service driver never showed refunds take 5 days. Made my 5 year old cry do not use this service.”

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Posted 3 years ago

“Après 2x que je commande on ne m’a jamais livré mon lunch et on ne peut pas appeler skip pour se plaindre seulement par chat”

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Posted 3 years ago

“Skip the dishes did not deliver my food. I have to pick it up. if I wanted to pick up my food I would have just called the restaurant instead of ordering through Skip the dishes which charged a premium on all food items on the menu. Customer service would not refund me the difference. Very frustrating and I will never order from them again.”

Helpful Report

Posted 3 years ago

“horrible experience. we ordered our food and watched the driver go down the street to the wrong house and deliver the food. not only did we not get our food but were told we have to wait 5-10 days for a refund. Absolute terrible customer service. not only will I not use Skip the dishes I will disuade anyone I know from using the service. if you're looking for feedback 1. make your drivers take a picture of the delivery drop 2. text the owner 3. have immediate refund policy? Drivers name came up as David. My suggestion is to not allow David to deliver your food or use Skip the dishes as a service.”

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Posted 3 years ago

“Be very CAREFUL!!! If you try to order and you get a "not responding, from a restaurant, do not order from somewhere else, you'll get 2 orders and get charge from both places. I tried to get a refund, they told me I would get a refund, because it was their system, but I never received my refund, and trying to get in touch with them is so difficult. Bad customer service.”

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Posted 3 years ago

“Worst service ever. Order from restaurant directly instead. Already owed me $50 from missing items and aid they'd issue credits, never did, ordered $60 of pizza and the driver picked up food and then disappeared for an hour then said he delivered it. Neelam from customer service was totally useless and rude. The best they could do was refund the 60$ nothing for inconvenience of waiting two hours for dinner to not get any food. It's always the same with them. Cut out the middle man. They instantly charge you before even getting you food but take 5 days (which ends up being two weeks and then they refund the wrong amount and you have to speak to manager, who you can't call, THEY call YOU on their time. Once they called me at like 930pm on a Sunday night! ) Just don't bother with this company I have deleted the app and this company will not exist soon if you all do the same(or don't get it in the first place). The ONLY good thing is they don't jack up the menu prices like doordash and just eat and don't charge a hefty service fee like Uber but it's a shot in the dark if you even get your whole order”

SkipTheDishes 1 star review on 25th January 2021

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Posted 3 years ago

“If I could rate in the negatives for their customer service support, I would. Never felt more disrespected and dismissed by a company, absolutely awful how they handle complaints of any kind. First contacted their support email on Dec. 28th of 2020 about an issue I had with the delivery bags I ordered never being shipped. It worked out since I had found another job anyway and didn't require them anymore, so I just needed a refund for the items that I had paid for and never received. A representative by the name of Kulwinder Singh responded back to my email promptly and reassured me I'd be getting a refund no problem since I had all the proof and information, etc. The 16th of January 2021 rolled around, with still no refund. Replied to that same email so all the history of of the conversation would be kept, and was responded to by someone named Hargun K. telling me to update my vehicle information so the bags could be delivered. Not at all what my request had been, so I responded saying they should check the previous emails because all I need is a refund; I did NOT want the bags, seeing as how I did NOT want to work for that company anymore. Yet again was shifted to another representative by the name of Shahram R. telling me the bags have now been sent (regardless of all the emails, the un-updated vehicle information, and the original promise for a refund). By this point it is now the 21st of January, and I have received no help and only been shuffled around by three different people, none of whom are actually listening to me. I expressed my extreme dissatisfaction with the service and requested a number to call or for someone I could complain more directly to seeing as how I was getting no help. No further contact information was given, and that last representative simply said it's up to me now to cancel the items in transit (despite it being their fault for shipping it against my wishes) and that a refund will only be given when the bags return to them. The entire situation is just baffling and infuriating; the worst customer service I have ever received.”

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Posted 3 years ago

“Software totally broken or the drivers are brain-dead, or both. I literally have an issue every single time I order, the drivers are always driving in the completely wrong direction or just sitting there for 30 mins. I'm officially done and switching to Doordash. Customer service is awful, nobody that works here is motivated”

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Posted 3 years ago

SkipTheDishes is rated 1.1 based on 411 reviews