“Ordered in Dec and only emailed me in Jan saying they cannot determine a delivery date. And there is no way to get in touch with their cs - not email nor call - although the company continue to send ads email.
I now had to speak to my credit card company to see if they could refund the amount I am allegedly scammed with.”
“FINGER WEG!!! Schlechte Qualität und miserabler Kundenservice. 48 Stunden Reklamation ist ein Witz. Verschachteltes Unternehmen mit Sitz in Spanien. BETRUG!”
“JUST PLEASE NEVER ORDER HERE!! I have never been this disappointed in my life!! We bought a sofa from SKLUM (reference IIXMFXZBB) and not only did the base turn up broken but the sofa itself is made out of a material that makes it impossible to clean.
The white cushions are (for some reason) filled with pink filling. When I tried to clean a tiny spot it turned into a huge pink/green spot because the colour of the filling simply seeps trough - no chance cleaning it as it would only make the pink colour spread further.
I have been trying to settle this with SKLUM since November and have spent four months of my life chasing a company that clearly doesn't care if it stays in business or not!
They keep promising me a refund but never actually send me the return label. We have called them multiple times just to remind them about this, but nothing ever happens. WORST CUSTOMER SERVICE EVER!”
“THIS IS THE WORST SERVICE I EVER HAD TO ENCOUNTER EVER. The wrong sofa was delivered to me in the beginning of January. I had to pay to external service to get it delivered to the flat, as sklum only delivers to the door of the house. When I realized it was a wrong item, they said they’ll call the logistics company to pick it up.... then they said it 7 times more for every email I ever sent. Not a single time was I contacted by the logistics company. Moreover, it would only be picked up from the door downstairs, which for me ( girl living alone) would mean I have to pay again for someone to bring it downstairs for something I didn’t want and was not my fault! So i would pay twice for having a huge ugly box laying in my flat for almost two months now with shorty service and no guarantees that it will be picked up at all. At that point I just want to get rid of the thing and get my money back!!”
“Awful customer service. Order made in December lead time 48-72hours for delivery. Now 2 months later I still have not received my goods. Either no response or a generic email response when asking for an update with excuses and no updates on ETA. My advice to anyone would be to avoid using this company. Delays can't always be helped but bad communication and bad customer service is shocking. The worst customer service I have ever experienced.”
“I have the awful experience with this online shop. They sent to me the damage, crooked and not stable table. I contacted with them at once, informed that the delivered product is defective and sent all evidence. Anyway, they don’t want to take the table back and biding time with the answer.
Sklum violate customers' rights, avoiding all policy return information!!!
I’ll complain and write to OCU!!!
My order number is HHNVUHHDC”
“Totally unresponsive scammers! I placed an order on 20 December. At the time of ordering all the products except one were listed ¨In Stock, shipping in 48h-72h¨ and one ¨In Stock, shipping in 6/7 days¨. Well, nothing has shipped yet. So I messaged them three days ago to follow up on the order and expected shipping date and they can´t even respond to my message, which I can see was received as it's viewable on the Messages section of the order.
The Sklum website looks nice with some lovely products but do yourself a favor and don't waste your time or money on these scammers!
TCOUFIPCM”
“If i could give a zero star review I would. Where to even start? As far as i'm concerned this entire company is an instagram scam. No customer service, no phones, no replies. It is quite simply criminal, taking peoples money and not abiding by anything within the consumer rights act. Avoid SKLUM at all costs or kiss your money good bye.”
“We ordered two items, but they arrived damaged. We promptly asked for devolution/change, but after more than 4 months nobody came to pick them up and no refund whatsoever... this is clearly against the Law, we have been completely Scammed.
We denounced this to the local postal police. Be aware..”
“Avoid at all cost! I don't even want to rate a star for this terrible shop.
No customer service all. The phone number they gave there is not working all the time. They won't reply your emails nor the messages you left on their website.
Order was placed in late September and the delivery wasn't out until late October. It takes a month for them to prepare the delivery. When the delivery was arriving, they called me at 7ish AM in the early morning, speaking in the worst tone with the worst attitude, and they hung up the phone when I was still speaking!!! You won't find a worse place than this.
I asked for a full refund in the very early stage since there was no updates and no communication at all for a month. And now they seem not going to proceed the full refund for me. It is very upsetting.
Don't throw your money into the sea. Go somewhere else to shop!”
“Awful service, almost a scam. I made a complaint to paypal for the delay in shipping and in response they sent me the order incomplete and with the desk broken (and in another color). I asked for a refund and they offered me a refund as long as I send the goods back at my expense (about € 200 shipping for € 150 per table) and since the order was incomplete I could not physically return everything because there was no stuff. After that they canceled my order and refund request from their site. Inaccessible customer service. All this was documented with pictures in the paypal claim. NEVER AGAIN!”
“Purchasing from this site is so simple and efficient. They run great promotions, have the products marketed really well with all the info and images you'd need, plus, they are very transparent about the expected delivery. I also had to change my delivery address, post order, and found the process very simple. Highly recommend for people looking to find unique products at an affordable rate for their home.”
