SKY Reviews

Name: SKY
Rating: 1.65

1.7 Rating 561 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.7

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky TV customer I have tried calling today and kept going through a call centre in Mumbai every caller saying no won't transfer have to call again 4 hours very rude customer service in Mumbai think I might cancel my services not paying for poor customer service”

Helpful Report

Posted 4 years ago

“Generally a good service, would be better if you could record shows more than one week in advance. Occasionally wi fi drops out and can take some time to be connected.”

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Posted 4 years ago

“Con men sold me doddy phone then when sent to repair centre said I had broke it and i have to pay to fix thousands review witness statements claiming the same you are vile sky and should be ashamed of your self i WILL NOT STOP TILL I HAVE COST YOU THOUSAND STOP STEALING OF OLD PEOPLE AND WOMENNWITH CHILDREN YOU NEED TO BE STOPPED PLEASE HEE D MY THESE CRIMINALS NEED TO BE HELD ACCOUNTABLE GO WITH BT MUCH MORE HONESTLY”

Helpful Report

Posted 4 years ago

“Sky hands down is the worst service provider in the UK. My internet works about 80% of the time, with interruptions throughout the day. I will be returning to Virgin, where at least my internet worked consistently.”

Helpful Report

Posted 4 years ago

“Sky promise us on six occasions that we would have broadband, on all these occasions, the service is terrible, sky made excuses,such as, you have to many satellite dishes, it's to dark to wrk, exchange box is not working you need to change your flat address so we do not get confuse..One occasion they inform my partner that I Authorised a sky socket fitted in the business rather then flat,which turn out to be untrue, they then proceeded to be very rude to my partner At the present time we are waiting for the 7th visit for connection.The service is very terrible and I am very disappointed..”

Helpful Report

Posted 4 years ago

“The day my contract ended I started having connection problems that could only be fixed by an engineer for £65 or a new contract according to Sky. CC told me my minimum speed should be 70.5mbps. Actual speed is 33.6mbps.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We cancelled sky as we can get a better deal from bt. We gave sky the chance to do a deal. But said they couldn’t So e have paid till end of December but when we try to book the Joshua fight. We are told no as it is the rules of sky. If a customer cancels screw the customer very poor service. And definitely leaves a bad taste. Paid for sky paying over the odds. Distrusting. And disgusting. May take further.”

Helpful Report

Posted 4 years ago

“Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.”

Helpful Report

Posted 4 years ago

“Please be very wary when moving house with Sky. The available dates for engineers visits are 5 weeks away. Then when they do make an appointment, and you take time off work to be at home ( a charge applies at weekends ) they do not always turn up, and then the next appointment is another 4 weeks away. dreadful customer care for a very long standing customer.”

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Posted 5 years ago

“If there was a zero star or a minus zero I would give it. My daughter and her boyfriend set up another broadband account without my permission because mine was not fast enough. When the moved out a little later they left me with no Wi-Fi and my sky useless and I was still paying for the service. When I asked sky to reinstate my Wi-Fi apparently it is not as straight forward as it sounds and would have to set up a new account and enter a new contract...WHAT!!! My line should not have been able to have been used in the first place. Be warned anyone can use your line to set up an account and without your approval, any teenagers in the house can set this up and the only time you will be made aware is when sky stop your internet to install theirs. Then when they leave with no forwarding details or means of contact to ask to cancel their account....sky can't and have not reinstated my WiFi. I have had no end of tears, lost money as I can't work from home have had to pay for mobile Data and have the cheek to email me to try and upscale me sky products. People beware your line can be hijacked at anytime by anyone in your house. Sky you disgust me, especially as you reassured me the problem had been resolved. Will be seeking legal advice”

Helpful Report

Posted 5 years ago

“Excellent service, great communication excellent engineer”

Helpful Report

Posted 5 years ago

“All I wanted to do was to chat abouut my bill and see what package I was on to adjust it. Phone calls don't work, whatever time of day you call you get told that they are really busy. Yeah, really busy avoiding your calls I guess. Then you get pushed on to a chat bot. As I write this I have been waiting for a chat bot to answer with anything other than the two messages I got to say that I was being transferred to a customer services (oxymoron alert) team that would answer my query - hahahaha!) for over 1 hour. Thier customer service is insulting, appalling and arrogant. So frustrating.”

Helpful Report

Posted 5 years ago

“so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband”

Helpful Report

Posted 5 years ago

“Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it... Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation. Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'. They are saying I need to pay for a month for a service I've not even had!! AVOID. Seriously - avoid.”

Helpful Report

Posted 5 years ago

“Don’t get sky Tv Sky Tv is not working called for solution. Lady said engineer will come after 4 week time . What a joke . So her mean 1 week without service and I can’t change to other provider as I am in contract till next year another joke . They are rubbish and cheap .”

Helpful Report

Posted 5 years ago

“Our Sky tv stopped working over a month ago. We had to wait 3 and a half weeks for an engineer. I waited in all day for Sky, rang 3 times to be assured an engineer was on his way. No one came, no apologies, no call. I have rung again, a painful experience in itself. Apparently need to wait another 3 weeks for an engineer. Given up and will find another provider”

Helpful Report

Posted 5 years ago

“No notification to inform me my bill is going up because I am out of contract (despite it only going up a couple months ago). I called to discuss it, and they offered to sign me up to another 18 months to go back to the pricing I had last month, but for a £10 admin fee?! What a joke, will be going elsewhere.”

Helpful Report

Posted 5 years ago

“Shame on you Sky. You can't provide basic equipment for your engineers like a dustpan and brush or an industrial vacuum cleaner. Skys excuse - not enough room on Van's. You have damaged our dyson handheld and refuse to fix or replace it. Sky rep turns up at your door to investigate, firm and blunt - must have been told by his boss to not pay out to hit his targets. Note to anyone having sky installed - don't let them use any of your equipment. Wish I had thought about that at the spare of the moment.”

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Posted 5 years ago

“Wouldn’t recommend SKY at all. The WiFi is really bad along with the tv and prices always going up without warning. When you cancel they keep taking money out of you account and report you when it’s them in the wrong. All in all customer service is awful wouldn’t bother wasting your time rigging up because even on the occasion they sound helpful nothing is done.I would recommend for people to avoid SkY.”

Helpful Report

Posted 5 years ago

SKY is rated 1.7 based on 561 reviews