SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

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“Sky has not worked since December 2019. Engineer came into my house when my 12 year old was alone. I made a complaint and same engineer turned up. He was clearly annoyed I had made a complaint. Sky Q still not working. Called and after to speaking to three people was put through to cancellations when the office was closed. Clearly they knew that. Want a refund from December 2019 and my sky cancelled as it does not work”

Helpful Report

Posted 4 years ago

“We had sky installed yesterday, it took the engineer three hours to do this which at the time wasn’t an issue. He left at 2pm and it was working, we went out for the afternoon and returned at 6pm to find that sky only worked for a few minutes. First the sound went, then the tv channels. An error message popped up on every channel as “There is a technical fault with this channel” So first we rang the technical support team and spoke to Sophia, who advised us our box wasn’t up to date (not that good to say the engineer was here fours hours ago) we then went onto update the software and she said she’s had loads of calls regarding this it may take up to 30 minutes but this will resolve the issue, No problem and the call ended. After a few minutes the update was unsuccessful so I rang back again and spoke to a male who said Sophia was wrong (surprise surprise) by this point we had already done the usual turning off/on again etc. He then went through the same stupid options and said only thing to do is a factory reset, luckily not many things had recorded so not a problem. Guess what....this didn’t solve the issue so another engineer had to come out, no one was available for EIGHT DAYS. In my eyes a brand new customer, not had sky for 24 hours not good enough and the engineer who came to us to fit the sky only lived 5 minutes away from us!! Again another joke. I then asked to cancel and to be out through to the cancellation team, on a Saturday night I waited over an hour! I got through at 20:06 to find out that department had closed at 20:00 I was fuming to say the least. I had wasted my time, money from my phone bill to find out they aren’t even open. Absolutely appalled. I was meant to be getting a phone call back however at this point I have no trust in sky whatsoever so I rang the cancellation team, didn’t try and keep us whatsoever. If we could have had engineer within 48 hours I might’ve changed my mind. This is the worst service I have ever received and now we are without a TV service and internet all thanks to sky.”

Helpful Report

Posted 4 years ago

“Two months ago I reported to sky customer services a problem I had with my sky plus box they informed me that they would send me a replacement sky viewing card which I would receive within three days,one month later I had not received the card I called them again and as the first call spent approximately 45minutes on hold they again promised a replacement card but I am still waiting. Absolutely shocking customer service! I am considering cancelling my subscription.”

Helpful Report

Posted 4 years ago

“I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband. I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER. Suggest you go somewhere else to source your TV and broadband services.”

Helpful Report

Posted 4 years ago

“Your website! I'm simply trying to join sky and want UHD channels with your 2tB box, but it just sends me round in circles and doesn't offer any UHD options. After 30 mins I'm giving up and going to see if Mr Branson's outfit can do any better.”

Helpful Report

Posted 4 years ago

“DO NOT GET SKY Q IF YOU HAVE BT COMPLETE WIFI. It will not work. This is a well known issue between Sky and BT but they will sell you the Sky Q boxes regardless. I have spent hours of my life on the phone to Sky to try and get the boxes connected to no avail. We have now given up and are reverting back to the Sky HD boxes but it will take ONE MONTH for an engineer to visit and change the boxes. This leaves my elderly mother (who lives in our annexe) with no TV. This has been a disaster from start to finish and I would say avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Absolute jokers we live in a second floor apartment and have been waiting 10 weeks for sky to be installed because a ‘specialist heights team’ are needed. Had 3rd visit today sent same incompetent engineer that can’t be bothered getting up a ladder in bad weather. They have now decided that the ‘specialist heights team’ don’t have ladders big enough!!????? Are we living in a sky scraper or in Outer Mongolia?????? Complete waste of space go with somebody who knows what they’re doing”

Helpful Report

Posted 4 years ago

“I'm looking after deaf children in half term but they were upsetting that Harry Potter and the philosopher stone and other series show 's' mean subtitles. This subtitle still not working why they show S. I rang to sky customer service about situation. They doesnt care about deaf children but they just said they will fix it as soon as possible but they dont know how long take it so he guess it might take 24 hours or few days? I find this so discrimination as that's alright for hearing children but what about deaf or hard of hearing children still barrier the wall? It's fair on them keep disappointed thanks for your poor service”

Helpful Report

Posted 4 years ago

“Without a doubt the worst customer service I've ever witnessed from any company ever. I'm appalled they're allowed to be this bad. Constantly lying , when ever you complain they never get back to you or even acknowledge they took the complaint in the first place! Even managers are bad at their job. I've been promised I would be contacted by several managers regarding an issue and they don't even bother to contact you. Problem with this company is because they have a lot of customers they can afford to be this bad in my opinion and clearly they don't care if they lose some customers.”

Helpful Report

Posted 4 years ago

“Awful customer service. Told a lot of lies. I would never recommend to anyone 😠”

Helpful Report

Posted 4 years ago

“Sky does not deserve 1 star but no option for 0! They are con artists. Sky box stopped recording, everything in planner lost and no catch up available, couldn't be fixed remotely so options were £65 for an engineer call out or pay to upgrade to Sky Q. I explained that I'm already paying enough for a service I'm now not receiving but apparently you are not paying for planner, ability to record or catch up, you are paying just for the TV channels!!! Enter into a contract with them at your peril and don't be fooled by their pricing either, it will go up periodically and you are unable to do anything about it as there's no option of terminating the contract early. Customer service is appalling when you do need to speak to someone, their advisors are rude and conflicting. Once my contract has ended, Sky will not be having another penny out of me :-)”

Helpful Report

Posted 4 years ago

“Sky TV customer I have tried calling today and kept going through a call centre in Mumbai every caller saying no won't transfer have to call again 4 hours very rude customer service in Mumbai think I might cancel my services not paying for poor customer service”

Helpful Report

Posted 4 years ago

“Generally a good service, would be better if you could record shows more than one week in advance. Occasionally wi fi drops out and can take some time to be connected.”

Helpful Report

Posted 4 years ago

“Con men sold me doddy phone then when sent to repair centre said I had broke it and i have to pay to fix thousands review witness statements claiming the same you are vile sky and should be ashamed of your self i WILL NOT STOP TILL I HAVE COST YOU THOUSAND STOP STEALING OF OLD PEOPLE AND WOMENNWITH CHILDREN YOU NEED TO BE STOPPED PLEASE HEE D MY THESE CRIMINALS NEED TO BE HELD ACCOUNTABLE GO WITH BT MUCH MORE HONESTLY”

Helpful Report

Posted 5 years ago

“Sky hands down is the worst service provider in the UK. My internet works about 80% of the time, with interruptions throughout the day. I will be returning to Virgin, where at least my internet worked consistently.”

Helpful Report

Posted 5 years ago

“Sky promise us on six occasions that we would have broadband, on all these occasions, the service is terrible, sky made excuses,such as, you have to many satellite dishes, it's to dark to wrk, exchange box is not working you need to change your flat address so we do not get confuse..One occasion they inform my partner that I Authorised a sky socket fitted in the business rather then flat,which turn out to be untrue, they then proceeded to be very rude to my partner At the present time we are waiting for the 7th visit for connection.The service is very terrible and I am very disappointed..”

Helpful Report

Posted 5 years ago

“The day my contract ended I started having connection problems that could only be fixed by an engineer for £65 or a new contract according to Sky. CC told me my minimum speed should be 70.5mbps. Actual speed is 33.6mbps.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“We cancelled sky as we can get a better deal from bt. We gave sky the chance to do a deal. But said they couldn’t So e have paid till end of December but when we try to book the Joshua fight. We are told no as it is the rules of sky. If a customer cancels screw the customer very poor service. And definitely leaves a bad taste. Paid for sky paying over the odds. Distrusting. And disgusting. May take further.”

Helpful Report

Posted 5 years ago

“Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.”

Helpful Report

Posted 5 years ago

SKY is rated 1.6 based on 570 reviews