SKY Reviews

Name: SKY
Rating: 1.62

1.6 Rating 599 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last night I called sky for help with a pre booked installation as needed to change a few things. We got through to a wonderful lady called Donna. Donna was helpful, super efficient and made our experience truly 5 star!”

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Posted 3 years ago

“Hello Had technical problems for months due to bad Internet connectivity to my mini boxes and spend hours talking on the telephone to the sky call centre trying to amend the situation but never worked. Finally sent a engineer out and what a professional service and fixed the situation by putting in a boaster and recorrecting within ten mins . Recommended in future get them to visit otherwise wasting everyone’s time. Finally a happy customer”

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Posted 3 years ago

“I was talking to a sky engineer called Roberto this evening it was so helpful and sorted my problem out ASAP wishing I’m all the best in the future so good at his job , Colette Fennelly Ireland 👌”

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Posted 3 years ago

“I just want to say how extremely happy I am about one of your sales people. Her name is Stefania/Stephania. She recently called me about some new deals with Sky as my contract ended and she was amazing fairplay! So friendly, well spoken. Just made me feel totally comfortable from start to finish. If only everyone else was like her....Thank you Steph!”

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Posted 3 years ago

“Super veloci!”

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Posted 3 years ago

“We contacted SKY to discuss our mobile bill and spoke to an amazing young lady called Morgan, not only was she very helpful but she went above and beyond to explain everything to us and find us the best solution for our needs. Morgan truly is an asset to SKY and a delight to talk too. 2 very happy Taekwondo loving customers.”

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Posted 3 years ago

“Sabor buenisimo, refrescante y dulce”

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Posted 3 years ago

“Earlier this evening my mini box wasn't working,rang sky and spoke to a lovely man who helped by talking me through what to check and then how to fix the problem.He was very polite,helpful and very patient as it took a while to fix! It is now working ok,thankyou to the person who helped( can't remember his name,but it was around 5ish) I can't fault the service I received,all good.”

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Posted 3 years ago

“Spoke to Jerom in Bangalore who was most helpful and helped us out fantastically. Please send our thanks to him in India and gets a 9/10 for customer service Many thanks”

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Posted 3 years ago

“Samuel (4SL) was very helpful and sorted our problem out. He was very patient and his customer service was excellent.”

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Posted 3 years ago

“amazing women helped me alot very easy to talk to”

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Posted 3 years ago

“New TV not compatible with remote. Spoke today to Alex at sky & he talked me through pairing remote with TV & it's sorted no problem. Thank you Alex, you were patient, kind & helpful. Much appreciated.”

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Posted 4 years ago

“After reading other reviews I felt I should give this review. My Grandads phone line went down. From ringing Sky at 10.30am on Friday, BT engineer at his front door 8.15am Saturday morning. He has a Red Button as he is 92 years old and it's vital he has a phone line. Cannot thank them enough for the very quick response up and running in under 22 hours. Well done and thank you again.”

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Posted 4 years ago

“I spoke to a lovely lady in the Call Centre last night as we lost tv in my elderly mothers annex. She couldn’t have been any more understanding or helpful. Today an engineer (Sean) arrived and he spent a good hour out in the bitter cold fixing damage to a cable from some sort of vermin! Both of Sky employees are a real credit to their employers. Kim Greaves”

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Posted 4 years ago

“Sky engineers called today re Sky Q box. Fantastic service. So so pleased. Lovely understanding men”

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Posted 4 years ago

“Get my iPhone on contracked”

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Posted 4 years ago

“Excellent - A very big thanks to telephone operator and engineer who helped my elderly relative yesterday in Hampshire who came out of hospital. He called me to say they fixed his problem and he was appreciative.”

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Posted 4 years ago

“Can not believe the service I received from sky cancellations. Excellent yes you read it correctly. I was ready to cancel my subscription had enough of price hikes & bad communication. I spoke to David and credit where credit is due absolutely brilliant gave me a great deal better than the one I had plus many extras for a third less money, don’t get me wrong sky has a lot to do to regain customers loyalty but David from cancellations is a credit to sky if more followed his example you would not be losing customers. David explained everything in detail and spent over one hour on the phone getting me the best deal without any pressure whatsoever, his communication skills are second to none believe me when I say a hour on the phone is a long time but when you are saving £240 per year and getting a better sky tv deal it is worth it. So come on sky and make it easier to get a better deal & train more like David from cancellations he is an inspiration to your company. Many many thanks David. Terry Robinson”

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Posted 4 years ago

“Unfortunately my spam blocker just blocked a call from Christopher at Sky on 08007613362 who was /is dealing with my issue He promised to sort and ring me back this morning- a few moments ago- I wanted to thank him for his help and apologise for my phone's ferocious spam blocker. Thank you Christopher Have a great day Mimi”

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Posted 4 years ago

“Customer service at it's best. Please pass on my thanks to Nathan (NRU03) Line was dead on my landline. He ran the check, which took 30 mins or so, was extremely professional and great to chat with during the check. External fault detected & engineer booked. Technology breaks and I'm very pleased that Nathan was on the line to help fix it.”

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Posted 4 years ago

SKY is rated 1.6 based on 599 reviews