SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 559 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 2 months waiting time the Sky engineer supposed to install it, cancelled the installation as he couldn’t find parking.”

Helpful Report

Posted 2 years ago

“Hideous! We were clients for 16 years. We were accused of not paying our final bill and threatened with debt collection even though proof of payment the month prior has been provided. Secondly, we live in the countryside and were told we had to make a special trip well out of our way to drive into Christchurch to drop off the decoder. Goodness knows why it can’t be posted. This was never mentioned in the original agreement signed, they have staff in our district every second week and they’ve been awkward and spiteful during the closure of our account. Worst business we’ve ever dealt with!”

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Posted 2 years ago

“Price and worst customer service”

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Posted 2 years ago

“I've been a SKY Tv and broadband VIP customer for 3 years. When I was desperately in help Today and called them as the bills were crazy high for me, I was shocked with the awful insensetive unhelpful approach of the cusgomer service who said You are stuck with us for the next 18 months and nothing I can do for you! Thank you SKY, I will serve my time and that would be it for good, I promise you that.”

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Posted 2 years ago

“Although i prefer Sky over most but it seems they're climbing their way down not up in a sense of.... i pay for certain channels and they're forcing me to watch their adverts, the adverts at first were short but now they're becoming much more frequent and lengthy. I am seriously considering cancelling my subscription with Sky. If i wanted to watch programs with adverts interrupting my program i will watch YouTube. Sky sort this out!!!! I pay quite a bit and feel deeply disappointed.”

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Posted 2 years ago

“I had a problem with a mini-box spoke to a really nice gentleman called Ryan he was very comprehensive with his answers extremely helpful and ordered an engineer to call in just two days,then he arranged for my monthly bill to be reduced by fifteen pounds.Fantastic service from a great company.10 out of 10.”

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Posted 2 years ago

“Would not recommend sky. We are in the middle of moving house and have much better internet options in our new area, because we want to leave sky, they are charging us an extortionate price that we wasn’t made aware of. Would not recommend sky to friends or family and will certainly not be returning in the future.”

Helpful Report

Posted 2 years ago

“I have had no service for a considerable period. Today they had me wait in for an engineer to test the line when they thought the fault might be down the road with external supply. The guy they sent was from open reach and had no capacity to work on the line. I am sitting here waiting to cancel the contract as they clearly are incapable of supplying the service.”

Helpful Report

Posted 2 years ago

“If I could give 0 I would. THE WORST EXPERIENCE I HAVE EVER HAD!!!!!!!!!! Left my property in March. Called to cancel, they failed to cancel and instead of calling us to say it failed to cancel, they instead kept charging us till June when I called them to ask why they keep charging us. THEY THEN MAKE ME PAY £200 as fee for THEIR ERRORS. Tell me I don’t need to return my box as I am no longer in the property, then now in August, I get a charge from Sky again and they say they will charge me £50 for not returning the equipment. WHY IS IT OUR FAULT THAT THEY CANNOT DO THEIR JOB!!! WORST COMPANY IN THE WORLD. SHOULD BE LIQUIDATED AND MY GOD NEED TO TRAIN THEIR STAFF AGAIN”

Helpful Report

Posted 2 years ago

“Waiting over a month for Internet keep sending message saying will get update 4 days later ridiculous”

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Posted 2 years ago

“Poor service throughout, poor customer service. Don’t listen to a single word you say, will be cancelling. Waste of time.”

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Posted 2 years ago

“Worse than pishing into the wind or eating a chocolate star fish”

Helpful Report

Posted 2 years ago

“Few weeks ago sky went down and I was lied to for five days being told it would be on later that day every day being fed more lies. Was told u would be compensated but instead they took £60 from my bank . Now they have gone down again and no service again. After 14 years I'm done with sky. Won't get another penny.”

Helpful Report

Posted 2 years ago

“If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits. Facts about SKY telesales team, they cold-called her and sold her the following: • Superfast fibre broadband, when she has no smart phone, laptop or any internet device. • An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV. • A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month More facts about SKY: • They charge twice as much as their own subsidiary, NOW TV, for the same service. • When you try to leave, they lie, saying you cannot keep your phone number. • They offer better deals to complete strangers on U-Switch than they do to loyal customers. • They refuse to answer letters. • They will not provide copy invoices, or even their own address for serving legal papers. • They have no policy to protect the elderly or vulnerable. My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable. SKY, you are aware of who I am from our recent exchanges, if you do not accept the above review, please issue your writ for libel, so we can finally get this this horror-show into court”

Helpful Report

Posted 2 years ago

“Sky glass TV, avoid like the plague! I've been with sky for over 8 years and I've never had a problem. I've recently changed my contract from sky q to sky glass to bring my monthly payments down, I was very excited with my new 55' TV, the picture and sound are fine, the problem is there are not as many channels, there are no +1 channels, I've had problems with turning the TV on, the TV just going off, the sound cutting out, the picture freezing. I've read through quite alot of reviews and it would seem most people seem to be having the same problem but then are stuck paying for the TV regardless of whether you change packages or even cancel your TV subscription. AVOID SKY GLASS!!!”

Helpful Report

Posted 2 years ago

“I have just reduced my bill by £50 a month by talking (for 40 minutes on a free phone number) to customer services. I STILL PAY £20 A MONTH MORE THAN IF I WERE A NEW CUSTOMER? I tried to take off sky cinema and was told it would cost more to do that. TV (inc. Netflix) sky sports and BT sport + broadband = £94. Why the £114 price tag...did I mention the "one off £30 charge to press some buttons? I am plumbed in for virgin.”

Helpful Report

Posted 2 years ago

“Left without tv signal for 6 weeks due to them sending out incorrect engineers. Added extra charges to my bill that I was told I was not going to be charged. Since they have caused the errors I have been trying to raise a complaint. Told I would be called back last Friday,didn't happen. Told I would be called by a manager last night,didn't happen. Phoned on my lunch today to be told she would call me back after 6.30 tonight,instead she called me whilst I was working and left me a voicemail asking me to callback. Calls started at 6.20 this evening was told manager would call in an hour,didn't happen. I called back at 8.15 to be told they will message manager, still no call back. Called again at 8.47 and at 9pm auto message saying they are shut. In order to raise a complaint I have to talk to a manager but can't. Total time of me calling them on my phone is now 374 minutes, not accounting for the 3 nights I have had to sit in waiting for a callback. Disgusting customer service”

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Posted 2 years ago

“Just moved engineer who called to set up my broadband and TV was very helpful and polite”

Helpful Report

Posted 2 years ago

“I’m nearly speechless at how incompetent Sky are.. I am with Virgin media and overall happy with them, then a lovely boy called from Sky and did such a fabulous sales job, amazing deal, I agreed to switch. There then followed a period of such blundering ineptitude that I phoned Virgin Media and asked them to take me back.. which they did. I’m staying put!”

Helpful Report

Posted 2 years ago

“In Dublin. Turned up with wrong equipment. Wrong engineer. Now left with no TV for a week. Unfortunately I cancelled virgin thinking I was going to get better service. How wrong was I. They say its not them its the installation company they have farmed out too. What a load of ....”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 559 reviews