SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Cassandra

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great customer service. Agents go the extra mile to help every time.”

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Posted 2 years ago

“Appalling treatment of my elderly father. Happy to take his money, did a big fat zero to help him with an issue today. Apparently SKY don't have a phone to call him back on? Really? Left him with no TV today and fobbed me off when I asked for help for him. Treat your elderly customers better. You're disgraceful to him.”

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Posted 2 years ago

“POOR...I have never got a good internet speed even though my work takes me around the UK...stay clear...AVOID..will blame your equipment...RUBBISH!!!!!”

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Posted 2 years ago

“HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!”

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Posted 2 years ago

“Sky are the worst ISP in the uk as long at you are connected on their systems they do not care if it works properly on your end. Can't wait for my contract to be up I will be telling them where to stick their rubbish internet. And they fob you off with stupid useless information making out it's your setup that has the problem and not their network. It's been 12 months of problem after problem from the phone not working at all to the internet disconnecting. Told them about the ping spikes I keep getting and apparently 60ms ping spike which is confirmed in CMD by pinging google is within their parameters. It's spiked up to 154ms before now and they couldn't care less!”

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Posted 2 years ago

“Promised a £50 Mastercard to join Sky or £50 from my bill got neither can only be describe as UNFAIR TRADING BY SKY ÀT PARKHEAD SHOPPING MALL”

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Posted 2 years ago

“To pricey. Same rubbish movies they keep moving to other channels. And the customer service is the worst I've ever seen..”

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Posted 2 years ago

“I have cancelled and returned the equipment, still I have been charged with £115 for the equipment. When i spoke to the customer services, after an hour discussion, i was told they will refund in 3-5 working days. Still no refund and today I spent another 30 min on the call. Someone saying the same. The call center in India is not working well. So.done even advised me that I can go to the bank and ask for £100 until it is refunded by Sky. Seriously!!!! Is that what you tell your customer when you by mistake take the money from customers account?? I called again today, i had to go through three different people. What a waste of time.”

Helpful Report

Posted 2 years ago

“Expensive, too many repeats, terrible customer service and will do anything to make it extremely difficult to terminate a contract. Customer service agent had Glaswegian accent which was impossible to understand. Stay well away!”

Helpful Report

Posted 2 years ago

“Absolute rip off!!! They get you to join at a minimum cost then secretly add£££ onto your next bills! £58 my bill was and I live alone and hardly only watch television on an evening”

Helpful Report

Posted 2 years ago

“Internet dropped down to 4mps. Tried numerous times to phone, and the automated service kept saying I couldn't get BT sports. Seriously what the hell has that got to do with broadband failure. Then tried twitter, and all I asked for was a number to speak to an actual human. They kept saying go online and follow the steps. I replied it wasn't working because of the slow speed. Only when I threatened to leave their service did I get any real help. Incredibly unprofessional and anything but customer service.”

Helpful Report

Posted 2 years ago

“I would give SKY less than 1 if I could, an ongoing situation, requested a PAC code to move a mobile number. Six weeks having SKY supposedly deal with it, automated service on the web does not work, spoke to SKY numerous times now, no action or resolve. A TOTALY USELESS COMPANY. I am sick and fedup with SKY prebious broadband had 1.87 mB DOWLOAD, SO MOVED TO FUL fttp GURANTEED TO BE 500Mb but only get b51mB??? Why. Useless -useless company”

Helpful Report

Posted 3 years ago

“Absolutely awful took out the ultrafast broadband with a garunteed speed which I didn't get so should receive a refund for what I had paid so far. I then tried to resolve the issue with someone on the phone which they had no interest in helping so I explained and cancelled it. Since then I have not received a refund and also got charged an extra month! When I called about this issue I got a refund but not for the correct amount because they wouldn't refund the first month that was down to bad Internet as apparently on their end it was ok. The customer service on the phone had not been great either both times and I WOULD NOT recommend this company to someone I dislike.”

Helpful Report

Posted 3 years ago

“Really poor customer service from sky mobile. They sold me a a brand new samsung galaxy phone, then when it went wrong told me to take it to a post office and send it back to them, so that i would be without a phone for god knows how long. Do not go with Sky mobile they are really poor once they have your money. stay with Tesco mobile much better.”

Helpful Report

Posted 3 years ago

“I would like to thank Josh ( Sky service engineer)for his true professionalism from start to finish ,now my broadband runs like a dream fantastic service I would recommend Sky to everyone Back up awesome and if all people were like Josh with regards to work etiquette and dedication in regards to not giving up and finding the answer no other broadband would be considered”

Helpful Report

Posted 3 years ago

“Spoke to Sky in December reference an increase in are direct payments as they had increased by £4.40 a month after speaking to a customer advisor who said they don’t have to now inform you of increase or tv packages going up or offers coming to an end. Also advised they do this all the time and customers don’t notice I find this totally unacceptable and have now stopped the direct debit and been told I can’t do this untill my contract ends I told them they broke the contract by putting my bill up and not advising of this”

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Posted 3 years ago

“Going down hill now .. less advertising more staff training I think - poor !”

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Posted 3 years ago

“Had Sky Glass , 2 days in it said no internet connection , basically sky told me , my broadband not fast enough to run the tv and all other devices in the house at same time . My broadband is the best in my area , when I asked y I wasn’t told this , the told me I should of been told about the broadband when I phoned to place the order , needless to say it is going back , very disappointing Sky I have been a customer for over 18 years , so be careful people before buying this product .”

Helpful Report

Posted 3 years ago

“Unusable broadband, over priced TV programmes can’t stream anything to watch. NOT WORTHY OF A ONE STAR REVIEW”

Helpful Report

Posted 3 years ago

“WHY IS SKY’S QUALITY OF HD and UHD SUCH POOR QUALITY? I have a keen eye and enjoy the sharp detail of HD and UHD over, you may have properly seen examples of TRUE HD and UHD and may have been impressed? So why is sky’s out put of their HD and UHD content of such poor quality, turned down, lacks sharpness detail and vibrant colour schemes compared to content from Nexfix or Amazon for example? Is it because down the line 8k is coming and their need to blur the present content down further year after year to make 8k look impressive. Some HD content looks 50% better than some UHD content on sky? Think we are being taken for mugs.”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 570 reviews