SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 560 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful took out the ultrafast broadband with a garunteed speed which I didn't get so should receive a refund for what I had paid so far. I then tried to resolve the issue with someone on the phone which they had no interest in helping so I explained and cancelled it. Since then I have not received a refund and also got charged an extra month! When I called about this issue I got a refund but not for the correct amount because they wouldn't refund the first month that was down to bad Internet as apparently on their end it was ok. The customer service on the phone had not been great either both times and I WOULD NOT recommend this company to someone I dislike.”

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Posted 2 years ago

“Really poor customer service from sky mobile. They sold me a a brand new samsung galaxy phone, then when it went wrong told me to take it to a post office and send it back to them, so that i would be without a phone for god knows how long. Do not go with Sky mobile they are really poor once they have your money. stay with Tesco mobile much better.”

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Posted 2 years ago

“I would like to thank Josh ( Sky service engineer)for his true professionalism from start to finish ,now my broadband runs like a dream fantastic service I would recommend Sky to everyone Back up awesome and if all people were like Josh with regards to work etiquette and dedication in regards to not giving up and finding the answer no other broadband would be considered”

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Posted 2 years ago

“Spoke to Sky in December reference an increase in are direct payments as they had increased by £4.40 a month after speaking to a customer advisor who said they don’t have to now inform you of increase or tv packages going up or offers coming to an end. Also advised they do this all the time and customers don’t notice I find this totally unacceptable and have now stopped the direct debit and been told I can’t do this untill my contract ends I told them they broke the contract by putting my bill up and not advising of this”

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Posted 2 years ago

“Going down hill now .. less advertising more staff training I think - poor !”

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Posted 2 years ago

“Had Sky Glass , 2 days in it said no internet connection , basically sky told me , my broadband not fast enough to run the tv and all other devices in the house at same time . My broadband is the best in my area , when I asked y I wasn’t told this , the told me I should of been told about the broadband when I phoned to place the order , needless to say it is going back , very disappointing Sky I have been a customer for over 18 years , so be careful people before buying this product .”

Helpful Report

Posted 2 years ago

“Unusable broadband, over priced TV programmes can’t stream anything to watch. NOT WORTHY OF A ONE STAR REVIEW”

Helpful Report

Posted 2 years ago

“WHY IS SKY’S QUALITY OF HD and UHD SUCH POOR QUALITY? I have a keen eye and enjoy the sharp detail of HD and UHD over, you may have properly seen examples of TRUE HD and UHD and may have been impressed? So why is sky’s out put of their HD and UHD content of such poor quality, turned down, lacks sharpness detail and vibrant colour schemes compared to content from Nexfix or Amazon for example? Is it because down the line 8k is coming and their need to blur the present content down further year after year to make 8k look impressive. Some HD content looks 50% better than some UHD content on sky? Think we are being taken for mugs.”

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Posted 2 years ago

“sky is one of the worse companies i have ever dealt. i dread dealing with them . Try to get through to them is a nightmare and getting passed their automated messages is torture. Been waiting a month to get by system fixed, 3 times i have been speaking to sky and get cut off midway through conversations The sky domestic insurance gives you nothing. Sky should not get away with this standard of service its shocking and drives you mad. Don't use Sky”

Helpful Report

Posted 2 years ago

“Sky Q is just no good, its not as good as the older system, is not as user friendly and i have had loads of problems with downloading programmes, just dont bother spending the money until they sort it out”

Helpful Report

Posted 2 years ago

“Our sky broadband decided to go down on monday morning and still has not come back today which is thursday. I phoned them yesterday to find out the problem and was told it was a problem with the line which is not true because our neighbours are on the exact same line and have had no problems. I was then told it would be gone for another 3 days and someone would be out to fix the problem and their solution was to send out a new modem. On completion of said phonecall I then found I was charged 25 to listen to some person tell me a bunch of lies. 6 years I am with sky broadband now and this is how they treat their customers. Absolute disgrace”

Helpful Report

Posted 2 years ago

“Had problem with sky mini box so phoned up and was talked through how to fix it. I spoke to person named Stuart who was extremely helpful and he took his time talking through what I needed to do. Good customer service. 👍”

Helpful Report

Posted 2 years ago

“UNPROFESSIONAL-RIPPING OFF AWFUL SERVICE, I INTRODUCED A FRIEND TO SKY AND THEY DID NOT PAY ME £75.00 ...CALL CENTRE AGENT USLESS, KEPT ON SAYING HE CANNOT HELP AS THE CODE WAS GENERATING ON THE SKY SYSTEM BUT THERE SYSTEM ERROR, THIS IS A TRAP FOR NOT TO PAY CUSTOMERS ,ATTROCIOUS SERVICE...THEY SCAM PPL FOR THERE MONEY AND DO NOT CARE ABOUT DELIVERY. WORSE SERVICE EVER. NOT WORTH THE 1 STAR! THATS TOO MUCH”

Helpful Report

Posted 2 years ago

“Sky is a 21st century telecommunications company that has no means of contacting or communicating with its engineers 👍🏽 👏”

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Posted 2 years ago

“Service is just getting worse and worse apps are starting to not load when connected to wifi but as soon as I go onto phone data loads straight away. Constantly getting kicked out of games when playing online ps4 to the point it's actually becoming a bloody joke and I'm not the only person having this problem so would suggest getting internet from elsewhere”

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Posted 2 years ago

“Sky cannot say nothing good with bt so no choice but now tv sky powered hate the morons”

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Posted 2 years ago

“Worst company ever had to deal with. No customer care whatsoever. Disgusting really and rather sad as the package is appealing 1 star is even to high to give for this company”

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Posted 3 years ago

“I have tried for FOUR hours to contact Sky to downgrade my package . I have tried MANY times to do this via their website , by e-mail and by phone - so far nothing but obstacles that misdirect me or throw me offline . Is their dreadful business practice legal ? I would give Sky ZERO stars if I had the option.”

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Posted 3 years ago

“Sky's internet is just complete and utter rubbish. I am meant to be on FTTP and my ping is normally around 8-10ms which is very good but the problem is it spikes to between 60-100ms I rang sky about the issue and get told that is within our parameters your internet is fine. How can this be fine I am paying £40 a month for this rubbish. Can't wait to be out of my contract with them so I can find a better ISP than these cowboys”

Helpful Report

Posted 3 years ago

“Came off broadband from your company after 21 yrs. customer services done me for breach of contract, despite the fact am getting less than 19 mps.Paying £28 for rubbish service.Struggling with computer speed.Your engineer cane on last Tuesday abd could not do any better.Customer service man , named Seren, very rude and listener, should not be in the job.Niw joining Vodafone optic for £24 for 100 mos super fast 2. Your Sky cannot match this. Yiuvr waste of time. I am going to come off with other services too.Lotalty with u does not pay.No sympathy and want to charge full money fir useless, tubby service.Would nit recommend anytime join you.Reall Money grabbing , a day light robbery.”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 560 reviews