SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 558 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned in to a box ticking broadcast. Absolute shame as used to have some cracking sports programs. I don't even bother with it anymore and never will if they carry on with their box ticking trajectory in front of quality.”

Helpful Report

Posted 10 months ago

“Capitalists profit is the only thing that matters. 10+ years a sky customer. I’ve a terrible injury left me house bound for a couple of years and rely on tv and internet entertainment. I didn’t want to loose that so I didn’t tackle the price hiking they seem to make stuff up, throw it at the wall and see if it sticks. They squeezed me for every penny they could with just bogus claims. I once was satisfied with sky but I would never go back to them or have anything good to say about them”

Helpful Report

Posted 10 months ago

“Poor net work connection and customer care service”

Helpful Report

Posted 10 months ago

“Cancelled over a year ago and moved to a new provider, I was under the impression that my monthly payment would stop but they have been stealing £50 a month from my account for over a year now. I phoned them up to ask them to stop the payments and refund me the stolen funds. They just claim no record of cancellation and refuse to refund the stolen funds of over £700. I would like to insert some good swear words!”

Helpful Report

Posted 10 months ago

“We have many purchased movies and I keep a written list as many over the years have disappeared and I complain and get them restored or refunded. 6 have disappeared and 2 have not been restored or refunded. We are also having big problems with our broadband with them and you can’t get any support between 9pm and 9am. Useless service.”

Helpful Report

Posted 10 months ago

“This COMPANY is an absolute joke. This company is an absolute joke. I cancelled my broadband mid October. They have continued to steal a monthly payment ever since. We're now 2 months later and they owe me at least 2.5 months fees. They told me not to cancel my direct debit as they wouldn't be able to refund me. But they continue to steal my money month after month. I was told they would ring me back last week to confirm all sorted and that my compensation would-be paid but surprise surprise i didn't get the call. I will wait till January 2nd and then I will be registering a complaint with OFCOM. ABSOLUTE JOKE OF A COMPANY! STAY AWAY IF YOU CAN AND USE VIRGIN INSTEAD.”

Helpful Report

Posted 11 months ago

“Contract was nearly up for renewal rang them they sorted a package deal for me I said I will think about it today and ring you back tomorrow if I decide to go ahead so rang next day package deal had gone up put the phone down next day rang to cancel it all so they offered me another deal went up again they are cons my broad band runs out 13th but I have to give 30 days notice to cancel sky so they expect me to pay 2 weeks no broadband what a con avoid sky”

Helpful Report

Posted 11 months ago

“Ordered a laptop from them but changed my mind as the device wasn't able to play roblox, so i sent it back in Pristine condition in bubble wrapping only for it to be returned two weeks later broken. I have been accused of damaging the laptop,even though I have a witness that packed the laptop and made sure it was in excellent condition, i'am so disgusted with sky all they care about is new contracts and money they do not have any respect for customers, I will be cancelling all my direct debits with them as I can't give a thieving company like this money, I pray that in the future they will go bankrupt”

Helpful Report

Posted 11 months ago

“Hi my Name is Alessandro Severini I have been with sky over thirteen years they were the best many years ago but not anymore I think it's about time that we all leave has they only care about new contracts not old ones there is plenty of television and Internet providers out there that will offer you a better deal.”

Helpful Report

Posted 11 months ago

“Zero if i could. firstly bad signal coverage, ignorance with repare and refounds, could not call my other number. Terrible customer service. been 8 years with them. rip of on prices and offers. Now when i moved my sons number and i try to move too I had lost all my data remaining from phone and cant use internet. I would say go somewhere ales if you looking for mobile- sim. Ignorance and rip off. Zero help, wast of time.”

Helpful Report

Posted 11 months ago

“Constantly putting my bill up with no warning.i have just spent over an hour on the phone and got nowhere but my bill has gone up 3 times in the conversation. Really disappointed..time to cancel!”

Helpful Report

Posted 11 months ago

“Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end. We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it. Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4. Absolutely shocking.”

Helpful Report

Posted 11 months ago

“I went to the sky stand in Swindon today and got the best customer service ever. The gentleman talked though everything with me and explained things I wasn't sure of. His name was George. As a single woman it was so nice to be treated like I was. Thank you George 😊”

Helpful Report

Posted 11 months ago

“Been a customer for 15 years and last couple they've turned into a shambolic company with the worst customer service ever. I'll just give you an example of how bad sky can be contacting them with an issue. They sent me an email for a special VIP offer. I click the link to claim for it to tell me the code isn't available (typical at times for Sky). Usually due to how bad Sky's customer service is I would just rather ignore the offer however I wanted to watch something specific and could only do so with this offer. I go to live chat on a Friday 3pm. Bypass 3 minutes of virtual assistant only for it to say live chat is closed even though it says 5pm close!!! I phone their customer service which a always dread. I'm on hold for 50 minutes!! Get someone in Bulgaria who barely understood my Scottish accent only for him to say I need to be transferred to another department even though I told the automated option "SKY VIP"!! So again I'm on hold for another 50 minutes roughly. This time I get someone in India who calls me Mrs Jason. After numerous times trying to correct them I'm told they don't have knowledge of Sky VIP and before I asked to complain I'm put on hold in another queue before I hang up. Let me tell you now that today as I write this on a Sunday, I've now been on hold for 1h 22 minutes counting. This is disgusting, disgraceful and quite frankly shouldn't be allowed. Especially from a company as big as Sky. They're just a cheap skate company now”

Helpful Report

Posted 11 months ago

“Great service and price”

Helpful Report

Posted 11 months ago

“I have been a Sky customer for 23 years but I am now leaving. Customer Services have always been 1st class but Sky have now shown no loyalty to their staff or customers by dumping UK staff and moving their contact centres to India. I WILL NOT show any loyalty to you, just as you show no loyalty to us. My name is Wayne yet these poorly trained staff insist on calling me "Mr Wayne". Why are they too stupid to understand UK culture? I am gutted to be leaving but I will not support a company who have no concern for staff or customers. You are a disgrace Sky and should hang your heads in shame.”

Helpful Report

Posted 11 months ago

“Honestly one of the worst companies I have ever dealt with. Profitable orders are vanished and the company steals your money. When I talk to support about it, even the bot is better than the live chat agent. Reputable sources recommended Guardclaims .com for their excellent recuperating service and it was beautiful experience my funds of about hundred thousands of dollar has been reverted”

Helpful Report

Posted 1 year ago

“Got speaking in the same week that my friends got speaking to an amazing agent called Louise, the best agent in any company I have ever spoken too, I even asked if she would join my sales team in a different company, so polite so helpful never experienced customer service like it but i think she said that she was leaving next week! My question why do companies let go the best staff. Really restored my faith in sky, honest polite and I came into the conversation hostile but she was so kind that I asked to sort out my other accounts with sky that had my name on their account, I was in the que for an hour before I spoke to her but she rest assured that she would take care of me and she did. I even offered her a job.”

Helpful Report

Posted 1 year ago

“Appalling customer service from engineers to call centre staff.. not two figs were given.. how they are still active with the cost of living is questionable and they don't keep the loyal customers they had.. its not aurivour its a goodbye from me !”

Helpful Report

Posted 1 year ago

“Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!”

Helpful Report

Posted 1 year ago

SKY is rated 1.6 based on 558 reviews