SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service and even worse broadband and tv. The tv keeps crashing, just freezes. Have raised this 3 times with sky but nothing. Unfortunately I’m tied in a contract as soon as it ends I will never come back to sky again. They just don’t care about the customer anymore.”

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Posted 4 years ago

“Discusting company. Daylight robbery at its finest. Payed for a package that fluctuated in price constant increases. Internet speed was at 1.62 mbs. Complained about this they sent an engineer they said there was a problem at the cabinet in street. After the visit still the same apparently it was then the router that was at fault. Over 3 months the internet then dropped out many times a day. Contract had finished then the prices doubled even though we called because it was under the 31 days cancellation at 30 days. This was been unable to speak to any operatives due to covid. Bill doubled for the next month it was payed but then all services cut 9 days into that month. We was told we needed to pay another 66 pound if we wanted are services to run untill the contract finish date although we already had payed it.”

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Posted 4 years ago

“I just reduced my sky bill without any problem the person I spoke to was ciro he was very good straight away told me how he could reduce my package and I was was surprised usually it’s quite a long process that’s cool ciro”

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Posted 4 years ago

“Why is Carragher employed by you company ,i will never get it back till hes sacked”

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Posted 4 years ago

“Shambolic service-just left a review on TrustPilot. My internet is down since yesterday, I restarted my router million times, unplugged the cables-no issues in my area. Now I’m sitting here without internet-no chat line or helpline over the phone available. You can’t just leave your customers without help just because of COVID. Worst company I’ve ever had to deal with-like ever. Regards, Bernie”

Helpful Report

Posted 4 years ago

“I reported an issue on my Sky broadband 5 weeks ago (a suspected fault between the local exchange and my apartment) and it hasn't been fixed yet. I am aware that Sky is not responsible for the network but I was expecting them to follow up and urge Openreach to fix it while keeping me informed. I tried to get in touch with Sky but their Facebook customer service is just pointless and I am not allowed to speak to them on the phone because I'm not a key worker. This is not the first time I've had problems with Sky broadband, I had a similar issue with my internet connection before and to be honest, I got fair compensation for it from Sky, however, I'd rather have a stable internet connection than a refund. I am currently very disappointed with the service provided so far, I hope they'll be able to change my mind, otherwise, I will have to change internet provider.”

Helpful Report

Posted 4 years ago

“Very Good customer service, but changed me £50 for a sky multi room book even when Iv been playing for it for a year. I never got sent a box when I set it up.”

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Posted 4 years ago

“After contracting covid 19 working for… After contracting covid 19 working for the nhs so having to take time of work and currently receiving ssp I have been unable to pay my sky bill, i rang sky as they have suspended my services thinking that after being a sky customer for many years they would help me through this difficult time but quite the opposite i was told that unless i make full payment my services will not be reinstated , during this very difficult time everyone around the country are helping out people and trying to offer support especially to nhs workers who are risking their lives on a regular basis to keep our loved ones well looked after whilst we try and beat this awful illness, unfortunately Sky tv do not support people in this way and have lost my custom as I am absolutely appalled by the response I had from them during this pandemic.”

Helpful Report

Posted 4 years ago

“Will not help in anyway can’t get through to anyone ! We are working from home but our WiFi drops every 5 minutes !!!!!”

Helpful Report

Posted 4 years ago

“Oh where do I begin, constantly cuts the internet off everyday twice in the space of 15 minutes, never getting the speeds we’re paying for and I would probably get better customer service from a lamp as intellectually it would be brighter and to top it all off the internet has completely cut out all together and they’re crappy online diagnostic thing came back to say “there is a problem with the connection”...nahhh really I thought it decided to furlough itself. They should rebrand their slogan...“SKY BELIEVE IN SHITER” as that’s all it compared to the others. Go for something else, literally anything plug a potato in as I’m sure it’ll run more smooth and get consistent speeds.”

Helpful Report

Posted 4 years ago

“Worst service provider been with them since Jan the engineer still not coming to join the connection for TV box delaying even the internet is no good very bad service provider”

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Posted 4 years ago

“Easy to access via mobile app and easy instructions to follow. However if issue is not resolved then sky free telephone customer service offer great support and get the issue resolved fast.”

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Posted 4 years ago

“Have stayed with them for about 6 years, no problems at all and great deals”

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Posted 4 years ago

“Sky movie selection I find is very boring and repetitive. I scroll through every day to try and find a decent movie, there never is. I have Sky Cinema too and that is a waste of time, need Internet to download the movies. I have Netflix, Disney and my PS4 has good choices of movies. I will soon cancel Sky membership and find other alternatives.”

Helpful Report

Posted 4 years ago

“Not even one star. What went wrong? Well since I joined sky back in December 2019, I haven't had a descent Internet connection yet. I have called and emailed a few times about it but nothing get done about it . Basically I'm not getting what I'm paying for . Disgusting , no help at all. And I paying a lot for this extremely poor service!”

Helpful Report

Posted 4 years ago

“I all ready complaint About sky scrooge now they're asking me for £91 and a late fee of £10 Which is £101 For one moment they already told me it If I put 65 pounds into my account That would do put my sky is only around roughly £45 So where did they come up with that 1 I have looked at other reviews and that are doing the same to every customer they have like my last compliment When I said they Don't want you only your MoneyAt the end of the day big boss have to get money somewhere to pay for his new Rolls riceTheir overcharge and they warn help me I am self isolating I am 2 hours walk from the nearest town and I'm only allowed to go out for a casual walk onced A-day they insist I do so now what they want a 101 pound because they know where all self isolating and we have no other choice to give sky scrooge more money they should be helpin us in these hard times the world around us is crumbling and all they're worried about is money they don't care how fair you walk where you walk is long as you walk”

Helpful Report

Posted 4 years ago

“Worst experience!!! Stay clear.... I left Plusnet for sky and went from normal internet to firbe optic and got the full tv package, but internet speed is faster but pointless as the internet drops off every 20 minutes or so. Now trying to leave sky as I’m paying and in return Sky failing to price me back for what I’m getting charged, and can’t resolve this issue.”

Helpful Report

Posted 4 years ago

“I would give 0 if I could and will be… I would give 0 if I could and will be looking for another provider after 20 years of service from me, a loyal customer, I do not even claim my VIP reward package because you do NOT offer Sky Fibre in my area, yet you ramp up subscriptions costs! My bank cancelled the wrong DD in error 2 days ago and the bill is not due to be paid till 28th and they have turned my SKY off sending warnings through the TV whilst watching E4 ....... There are people dying across the world along with people losing their jobs, the elderly being left in isolation, kids off school losing valuable education, NHS working all hours and putting their lives at risk for these money-making scumbag companies! and not only are you not sympathetic towards what's going on in the world you are trying to make money from us all at such terrible times you are also no different than SPORTS DIRECT! and these PHARMACY's charging £50 for paracetamol or £100 for toilet roll on Auction Sites ...... YOU SHOULD BE ASHAMED OF YOURSELVES!!”

Helpful Report

Posted 4 years ago

“Lying, rip off Company who don't give a damn for their Customers. I am cancelling my package and will broadcast to the world not to use Sky .”

Helpful Report

Posted 4 years ago

“Absolutely shocking attitude on the phone when calling about my internet speeds and refused to let me speak to anyone else or a manager on the phone despite me asking several times. Would not recommend .”

Helpful Report

Posted 4 years ago

SKY is rated 1.6 based on 570 reviews