SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Cassandra

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lied to by the Sales team to get me to sign up... I was offered a bunch of perks to sign up and then none of them were included. Lied to and defrauded by the sales team.... I received a sales call to get me to sign up to Sky. As I wasn't sure they offered me incentives including free HD + UHD and also a £50 pre-paid Mastercard if I joined up today. At that point it sounded like a good deal so I agreed to the subscription. After installation I checked and had no access to HD. After complaining I was told they had no record of it and offered to sell it to me instead. When I asked about the £50 card they said this wasn't something they offered. I then asked to cancel it and they told me I have to return the box myself to the Post Office or they will fine me £150. This is the worst case of dishonest service I have ever seen, essentially lying to their customers to lock them in to a contract and then making it difficult to get out when you realise none of it is true. Do not waste your time and money with this dishonest and unprofessional company, there are much better options out there”

Helpful Report

Posted 3 years ago

“Lately recorded programmed have bben cutting off before they're finished”

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Posted 3 years ago

“If any problems with tv or broadband very helpful to sorting it out”

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Posted 3 years ago

“Sky is a customer of the Monopoly BT/OPen Reach - BT engineers hate Sky- BT own the network infrasture- that lie about fibre optic broadband. Sky call centre in Delhi work night shift for pennies - reading scripts - they have to call BT call centre in N Ireland therefore no English communication skills. Sky is a scam - and BT is a monopoly Open reach is a tax scam”

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Posted 3 years ago

“WiFi bad won’t recommend for home working”

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Posted 3 years ago

“Slow broadband at times and there are better deals. So will be leaving when contract ends.”

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Posted 3 years ago

“Long term customer here and i was paying for all packages. They were raising my broadband from 30 a month to 85 after 12 months. I agreed it would rise to 50 after 12months. I have been speaking to them online through sky messenger on fb and they tried to bully me into taking another contract for 65 per broadband but also raise the sports package prices in the said deal. I have been trying to cancel my subscription ever since and i have been met with nothing but snags along the way. Especially with a particular employee belonging too sky called hannah. She has been very rude and condescending in our conversation. Will not be signing up to sky ever again and il be telling my friends and family to stay well away. Nice way to treat loyal customers”

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Posted 3 years ago

“Absolutely shocking overall. The only reason I went with Sky was because VIRGIN MEDIA is not available in my area yet !! I know VM have a bad rep too but their broadband and router speeds obviously exceed anything Sky can . I CANNOT WAIT FOR VIRGIN MEDIA TO ARRIVE !!”

Helpful Report

Posted 3 years ago

“Terrible customer service, ordered new remote for Sky Q . Told it was on its way now received communication that their is a problem and need to contact them . But they give you a number for all enquiries and wait time is horrendous. Better off buying remote from eBay , costs but no hassle .”

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Posted 3 years ago

“Terrible waited about a month to be told he needs access to roof which I sorted then phoned back to arrange it to be told engineer lieing saying I refused cable through the flat. Then when I said it was a lie his story changed to it wasn't possible even though my neighbours have sky rubbish lazy engineers so hello virgin media your the best”

Helpful Report

Posted 3 years ago

“Go to another provider...sky is garbage...premium pagage and my speed is less then 1mb...all the time they apologise and don't fix the problem..stay away from this s... company”

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Posted 3 years ago

“They are great with promises By contrast disrispectful with keeping the words and facts.”

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Posted 3 years ago

“I have had sky package for a few years and am annoyed with the so called new series of snakes in the city was looking forward to it, it is nothing like a new series just parts of previous series patched together”

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Posted 3 years ago

“Awful internet the internet used to be good now very poor and sometime if I want to work from internet very slow Had to use mobile date and keep switching off my phone to see if it works Service poor scammers 0 stars but carnt out none Never recommend sky”

Helpful Report

Posted 3 years ago

“I was talking to a sky engineer called Roberto this evening it was so helpful and sorted my problem out ASAP wishing I’m all the best in the future so good at his job , Colette Fennelly Ireland 👌”

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Posted 3 years ago

“Wankers. Wouldn’t sort my Mrs phone out. Terrible Customer Service!”

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Posted 3 years ago

“I think Sky have one of the worst customer services I have ever encountered, they are fine when you get through but it's so difficult and time consuming to actually get to speak to someone.”

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Posted 3 years ago

“I have never had any real problems with customer service. They have always been very helpful and resolved any issues I have had. My problem is their news content now is more or less identical to BBC with left wing views and ‘woke’ content. They have also brought back the awful Kay ‘Surly’ Burley the disgraced newsreader who couldn’t bear being parted from her pals during lockdown whilst telling all of us to behave ourselves. I and many of my colleagues have switched to GB News for more balanced views of news & current affairs - it’s a new channel and was a bit shakey to start with but is improving by the day. Apart from their news - I still like sky!”

Helpful Report

Posted 3 years ago

“sky, the worst company ever for customer service !! they take as much money as they can get not caring about quality of product or the customers. It's virtually impossible to talk to an actual person to resolve any problems, when you get someone they are clueless !! They have ruined the sky tv product they sell you, I am actually paying to watch adverts 15% of the time ! the quality of presenters for sports programmes is awful, i can barely understand what many of them are saying, no diction, no grammar they can't even form a coherent sentence when talking.I don't want politics on sports channels either !!!!!! I live in the UK I put on sky sports news, what do I get ? american football reports or basketball or ice hockey, PUT THAT ON A CHANNEL CALLED AMERICAN SPORT !!! DON'T DUMP IT ON ME !!!!!!!!!!!!! someone must come up with a better service surely”

Helpful Report

Posted 3 years ago

“This i wrang sky from my hospital bed i told the young lady i was in hospital she passed me over then cut off its bad enough bei g in hospital but cut me off and never wramg me back is this the way yo behave with sick invalid also a copy will be sent to Facebook and twitter”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 570 reviews