SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 560 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had sky package for a few years and am annoyed with the so called new series of snakes in the city was looking forward to it, it is nothing like a new series just parts of previous series patched together”

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Posted 3 years ago

“Awful internet the internet used to be good now very poor and sometime if I want to work from internet very slow Had to use mobile date and keep switching off my phone to see if it works Service poor scammers 0 stars but carnt out none Never recommend sky”

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Posted 3 years ago

“I was talking to a sky engineer called Roberto this evening it was so helpful and sorted my problem out ASAP wishing I’m all the best in the future so good at his job , Colette Fennelly Ireland 👌”

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Posted 3 years ago

“Wankers. Wouldn’t sort my Mrs phone out. Terrible Customer Service!”

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Posted 3 years ago

“I think Sky have one of the worst customer services I have ever encountered, they are fine when you get through but it's so difficult and time consuming to actually get to speak to someone.”

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Posted 3 years ago

“I have never had any real problems with customer service. They have always been very helpful and resolved any issues I have had. My problem is their news content now is more or less identical to BBC with left wing views and ‘woke’ content. They have also brought back the awful Kay ‘Surly’ Burley the disgraced newsreader who couldn’t bear being parted from her pals during lockdown whilst telling all of us to behave ourselves. I and many of my colleagues have switched to GB News for more balanced views of news & current affairs - it’s a new channel and was a bit shakey to start with but is improving by the day. Apart from their news - I still like sky!”

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Posted 3 years ago

“sky, the worst company ever for customer service !! they take as much money as they can get not caring about quality of product or the customers. It's virtually impossible to talk to an actual person to resolve any problems, when you get someone they are clueless !! They have ruined the sky tv product they sell you, I am actually paying to watch adverts 15% of the time ! the quality of presenters for sports programmes is awful, i can barely understand what many of them are saying, no diction, no grammar they can't even form a coherent sentence when talking.I don't want politics on sports channels either !!!!!! I live in the UK I put on sky sports news, what do I get ? american football reports or basketball or ice hockey, PUT THAT ON A CHANNEL CALLED AMERICAN SPORT !!! DON'T DUMP IT ON ME !!!!!!!!!!!!! someone must come up with a better service surely”

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Posted 3 years ago

“This i wrang sky from my hospital bed i told the young lady i was in hospital she passed me over then cut off its bad enough bei g in hospital but cut me off and never wramg me back is this the way yo behave with sick invalid also a copy will be sent to Facebook and twitter”

Helpful Report

Posted 3 years ago

“Took the problems with Sky to CISAS for £100 compensation. Apology did not come as requested and has been made to an old bank account. Staff haven't got a clue. Email sent seven times to arrange termination of contracts. Found in back office. Took a day to cancel mobiles. Still waiting for response on other issues. Given a phone number to call on and still called on the wrong number . Over 40 problems, and still have no resolution to the original problem ongoing since September last year. Never again. Now in the hands of media and court action. Why pay for a service you are not receiving?”

Helpful Report

Posted 3 years ago

“One of tge most disgusting customer service I have ever met. They have done nothing but pass the buck on social media messages and keeping me on hold on the phone for over a week. Time for a change”

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Posted 3 years ago

“Awful customer care Irresponsible service They trap you in contract STAY AWAY”

Helpful Report

Posted 3 years ago

“I’ve posted bad reviews on sky previously but sky still isn’t listening as I’ve said previously I often can’t get a mobile phone signal where we live and use my broadband a lot being disabled I am registered with sky access services but they seem useless to say the least last time I was told someone would phone me back they didn’t not unusual for them today again my broadband when down for a good 30 mins after trying to get through on the phone which took a while my broadband came back on to which the person said obviously if it’s working there’s not a lot they can do telling me on a soft test I was getting about 35 mbs which I knew I had been getting this speed for the last couple of weeks but this is 5-7mbs slower than my usual speed and I’m pretty sure this is because the speed had been reduced at the exchange because it’s unstable which has happened so many times previously something sky say they don’t do I use my broadband to send medical information to hospitals but more importantly if my phone line goes down as well I’m then left in limbo fighting for my life which is why sky were supposed to call back last time and didn’t like I’ve said previously do I or somebody else have to die before these companies are held accountable”

Helpful Report

Posted 3 years ago

“I just want to say how extremely happy I am about one of your sales people. Her name is Stefania/Stephania. She recently called me about some new deals with Sky as my contract ended and she was amazing fairplay! So friendly, well spoken. Just made me feel totally comfortable from start to finish. If only everyone else was like her....Thank you Steph!”

Helpful Report

Posted 3 years ago

“I'm about sick and tired of all the adds and breaks. Up to 11 or 12 every 5 minutes. We got sky to avoid all this but it's now worse than public TV. We thinking seriously of getting rid of them”

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Posted 3 years ago

“Super veloci!”

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Posted 3 years ago

“We contacted SKY to discuss our mobile bill and spoke to an amazing young lady called Morgan, not only was she very helpful but she went above and beyond to explain everything to us and find us the best solution for our needs. Morgan truly is an asset to SKY and a delight to talk too. 2 very happy Taekwondo loving customers.”

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Posted 3 years ago

“Sabor buenisimo, refrescante y dulce”

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Posted 3 years ago

“This company has gone from excellent to bad in less than a year. There customer service is abysmal, Customer Priority haven't got a clue even to the names working in the department. Case has been going on for so long received a hamper last year. Given up on incompetent staff, now in the hands of the Ombudsman.”

Helpful Report

Posted 3 years ago

“BEEN WITH THEM FOR OVER 21 YEARS, PRICES WENT UP AND UP AND UP, AND PROGRAMMES GOT LESS AND LESS. HAVE BEEN PESTERED ON THE PHONE ASKING TO GO BACK, BY A VERY PUSHEY PERSON. ON FIRST CANCELLING MY SUBSCRIPTION, THE SKY REPRESENTATIVE WAS VERY HELPFUL, A PITY THEY ARE ALL NOT THE SAME”

Helpful Report

Posted 3 years ago

“Worst company from my last experience for helping a customer of 25 years. Now they won’t help me with price increases even though I told them I haven’t the money to afford. Terrible customer service and can’t wait to be out of contract unfortunately not for another 12 months. AVOID SKY. Totally profit orientated now”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 560 reviews