Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.73

“Nice product and good customer service!”

Posted 1 year ago

Thank you for leaving a review of our product and customer service. We appreciate your kind words and are thrilled to hear that you are satisfied with your purchase. Our team strives to provide exceptional service and high-quality products, so it's great to know that we met your expectations. If you have any questions or concerns, please don't hesitate to contact us. We're always here to help you. Thank you again for choosing smafan.com, and hope we can serve again in the future,

Posted 1 year ago

“Great experience with SMA Fan! I could not be more pleased with the product and the customer service experience. Good work!”

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Posted 1 year ago

Dear Rob, Thank you for sharing your positive feedback about your experience with us. We are thrilled to hear that you are pleased with the product and the customer service experience. At smafan.com, we strive to provide high-quality products and exceptional customer service. It's great to know that we have met your expectations in both areas. Thank you for choosing smafan.com. We appreciate your business and look forward to serving you again in the future.

Posted 1 year ago

“Amazing customer service!”

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Posted 1 year ago

Thank you! Jarek. We take great pride in providing exceptional customer service and we are delighted to hear that we have exceeded your expectations. Our team works hard to ensure that every customer feels valued and supported. We appreciate your business and we look forward to serving you again in the future. Please don't hesitate to contact us if you have any further questions or concerns. Thank you again for choosing smafan.com

Posted 1 year ago

“I couldn't be happier with this ceiling fan! The fan is high-quality and the smart features make it incredibly convenient to use. Fast shipping and excellent customer service.”

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Posted 1 year ago

Hello Cedric Thank you for taking the time to share your experience with our ceiling fan. We are thrilled to hear that you are satisfied with the quality of the fan and found the smart features to be convenient. At smafan.com, we strive to provide our customers with the highest level of service and it's great to hear that our team was able to assist you promptly and efficiently. We truly appreciate your satisfaction and look forward to serving you again in the future.

Posted 1 year ago

“This Voyager smart ceiling fan is excellent. I purchased this fan from smafan.com a few months ago. I am extremely satisfied and appreciative of this smart ceiling fan. The fan is quiet and the smart features cater to me. I love being able to control it with my smartphone app or Alexa. The products are in good condition, and the customer service is also great! I will recommend this store to my friend and will purchase more ceiling fans in this store if I need.”

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Posted 1 year ago

Hello Kimsa. Thank you so much for your glowing review of the Voyager smart ceiling fan from smafan.com! We're thrilled to hear that you're extremely satisfied with your purchase and that the fan's quiet operation and smart features have catered to your needs. We're glad to know that you love being able to control the fan with your smartphone app or Alexa, and we hope that this has made using the fan more convenient for you. We're also glad to hear that your Voyager smart ceiling fan is still in good condition and that you found our customer service to be great. At smafan.com, we strive to provide excellent customer service to all our customers, and we're thrilled to hear that we met your expectations. Thank you for recommending smafan.com to your friend and for considering us for your future ceiling fan needs. We look forward to serving you again in the future.

Posted 1 year ago

“Excellent website, easy to use and pictures are accurate.”

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Posted 1 year ago

Hello Cynthia. Thank you for taking the time to leave a review about your recent shopping experience on smafan.com. We are delighted to hear that you found our website to be excellent and easy to use. At smafan.com, we strive to provide our customers with a seamless online shopping experience, and we are pleased to know that you found our website to be user-friendly and the product pictures accurate. Thank you for your kind words, and we look forward to the opportunity to serve you again in the future.

Posted 1 year ago

“Great smart ceiling fan. I purchased a Striver smart ceiling fan last year. All worked well until last month. There were some problems in connecting with the remote. I ask customer service for help. They were very friendly to help me and sent a PCB for me to replace and with instruction. Will recommend smafan.com to others and buy more ceiling fans if needed.”

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Posted 1 year ago

Thank you for taking the time to leave a review about your Striver smart ceiling fan purchased from smafan.com. We are delighted to hear that you are happy with your purchase and that you found our customer service team friendly and helpful in resolving any issues you encountered. We apologize for any inconvenience caused by the connection problem you experienced last month. We are glad to hear that our customer service team was able to assist you and provided you with a replacement PCB along with instructions to fix the issue. At smafan.com, we strive to provide excellent products and services, and we are pleased to know that we were able to meet your needs. Thank you for your recommendation to others, and we look forward to the opportunity to serve you again in the future. If you have any further questions or concerns, please do not hesitate to contact us.

Posted 1 year ago

“very prompt shipping, well package, would buy from them again”

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Posted 1 year ago

Thank you for taking the time to leave a review about your recent purchase from our store, smafan.com. We are thrilled to hear that you had a positive experience with our shipping and packaging process, and we appreciate your kind words about our service. At smafan.com, we are committed to providing our customers with a seamless shopping experience, from the moment you place your order to when it arrives at your door. We are pleased to know that our efforts were successful in meeting your expectations. Thank you for your support, and we look forward to the opportunity to serve you again in the future.

Posted 1 year ago

“Excellent look & design! Works flawlessly and the remote is easy to operate. This is my 3rd SmaFan ceiling fan purchase in 4 months, and I am a satisfied customer. The Customer Service department is proactive and very helpful to address any problems.”

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Posted 1 year ago

Hello Arthur! Thank you for taking the time to share your positive feedback about your recent purchase of our smafan.com store. We are thrilled to hear that you are satisfied with the design and flawless performance of the fan, and that you found the remote easy to operate. It is an honor for us to know that this is your third smart ceiling fan purchase in just four months, and we are grateful for your continued loyalty. We strive to offer innovative features and designs that meet the needs and preferences of our customers. Our customer service team is committed to providing prompt and helpful support to ensure that our customers have a positive experience with our products. We are glad to hear that you found our team to be proactive and helpful in addressing any issues that may have arisen. Thank you again for your feedback, and we look forward to serving you for years to come.

Posted 1 year ago

“Very fast and smooth, everything working fine. Friendly service.”

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Posted 1 year ago

Thank you for taking the time to share your positive feedback with us. We are delighted to hear that our smart ceiling fan is working smoothly and efficiently for you. We are also thrilled that you had a great experience with our customer service team. At smafan, we always aim to provide our customers with the best possible service and support, so it's great to hear that our team was able to assist you in a friendly manner. If you have any further questions or concerns, please don't hesitate to contact us. We are always here to help and ensure that you have the best experience possible with our products and services. Thank you again for choosing our smafan, and we look forward to serving you again in the future.

Posted 1 year ago

“Easy installation and fan is great with smart features 🙂”

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Posted 1 year ago

Thanks for leaving such a kind review for us! Our team understands the importance of providing a reliable and efficient fan that meets the needs of our customers. We are delighted that you are satisfied with our product and that it has met your expectations. If you have any questions or suggestions on how we can further improve our fan, please do not hesitate to reach out to us. We are committed to continuously improving our products and services. Thank you for your support and for choosing our brand. We look forward to serving you again soon.

Posted 1 year ago

“Due to the always increasing utility prices, I am always looking for ways to save on our energy bill. Not only are these fans energy efficient by being low voltage (24 volts), they are quite, affordable, can be controlled remotely off our cell phone, can program schedules for its operation and works with Alexa. Very please with the purchase of our 2 fans with lights and would recommend these 100%.”

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Posted 1 year ago

Thank you for taking the time to share your positive experience with our energy-efficient smart ceiling fans. We are thrilled to hear that our low-voltage fans have helped you save on your energy bill and that you are satisfied with their performance and functionality. We are glad to know that the remote control feature, programmable schedules, and compatibility with Alexa have made it easy for you to operate and control the fans according to your needs. It is always great to hear that our customers find our products affordable, efficient, and easy to use. Thank you again for recommending our fans with lights to others, we truly appreciate your kind words and your business. If there is anything else we can do to improve your experience, please do not hesitate to contact us.

Posted 1 year ago

“Updates added as of 3/2/23 I’ll start by saying that the 2 fans I purchased are beautiful and put out plenty of light and air movement once it gets going. I docked a star because when I turn on the fan with the remote, it spins one direction for about two seconds, then changes direction to go full speed. Sometimes it does this twice. Not a huge issue, but may be a strange thing to explain to a future buyer. (Update: SmaFan diagnosed the issue as a buggy circuit board type situation and sent a new board free of charge) Lastly, I ordered two of the same fan in black but received a dark wood color for both instead. I reached out to customer service by responding to one of the many emails that are sent out after purchasing that ask you to leave a review, but I haven’t received a response in the last month or so. (Update: after this review I received plenty of help and feedback from customer service. They also have updated the color descriptions, pictures and additional key words. This details of this are an example of their customer service and dedication to improvement.) In the end, we installed the fans because they weren’t far off from the look we wanted, they just weren’t what we ordered. Between that and the two quirks we’ve uncovered so far, 3 stars is where we land. (Updated to 5 stars because of the above-and-beyond customer service help).”

SmaFan.com 5 star review on 4th February 2023

Helpful Report

Posted 1 year ago

Dear Hannah, Thanks for leaveing such a detailed and kind review for us. I'm sorry we didn't do a good enough job to get you to leave a five-star review of our product. Nevertheless, we will still do our best to serve you and solve your problems. 1. Thank you for saying that the fans are beautiful and can provide strong airflow and light. The fan rotation problem you mentioned can be solved. We will ask our colleagues to follow up and will send an email to you to deal with this problem. Please stay in touch if you need. 2. I am sorry that our ceiling fan does not have "memory" function. This makes our customers to manually adjust the fan to their preferred gear every time when turn it on. There has been a lot of customer response to this issue, and we will inform our production technology department of their urgent need for memory function and urge them to add this function to ceiling fans. I also hope this function will come as soon as possible. 3. Yes. I see you purchased two "DARK" Apex ceiling fans. To be honest, you will see that the blades are dark wood at product page,instead of pure black. Additionally, if you wanted the pure black one, you could choose that "BLACK &GOLD" one with a gold bracket. We have an obvious wood blades option for this product, which selects "WOOD" color at the store. However, there is no word "DARK WOOD" in our color vocabulary at store, so we have no idea but to choose "BLACK" as the word for color. Hope you will understand. As you mentioned that you contact our customer service, we checked our email system and mailbox, and could not find out any email you have replied to us. There is only one review invitation email sent from cs@smafan.com. If you need further help, please contact us via cs@smafan.com ASAP. We are very lucky that you can accept our product. We would like to send you two new black fans you need (BLACK&GOLD), but this product is out of stock and manufactures of this model and color has stopped. We're sorry about that. But we can still solve your existing fan problem. Please pay attention to our email and stay in touch with us. Give us a second change to make you satisfied!

Posted 1 year ago

“We purchased a set of fans from SmaFan for remodeling our home and have been very pleased with the performance of the product, and the responsiveness from support. One of the four fans had a defective control board, however, support was able to find and resolve the issue very quickly. They're prompt to respond and very polite, I intend to do business with them again in the future and would highly recommend them to anybody looking for some fans and wanting to skip the big box stores like Home Depot.”

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Posted 1 year ago

Thank you to leave us such a detailed and kind review, Jarrett. Customer satisfaction is the ultimate goal of our work, and we make effort to get it. We will continue to follouw up the problems raised by customers and help them solve the problems as soon as possible, so that customers get the best use experience. That's how we treat our customers. We are very grateful and lucky that you mentioned that you will choose smafan again and recommend our store to anybody around you. It is because of customers like you that we feel our efforts are worth it.

Posted 1 year ago

“It's a great fan! Easy installation and works great.”

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Posted 1 year ago

Hello Lori, Thanks for leaving such great and kind reviews for us. Smafan Carro smart ceiling fan is easy-installation with downrod. Your kind makes us a day!

Posted 1 year ago

“I ordered 5 downrods for my Carro fans, not knowing there were 2 options. Smafan sent me both types so I would have the correct one for my fans. Customer service was very helpful with my questions and provided a return label for the downrods that I didn't use.”

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Posted 1 year ago

Hello David. Thanks for leaving such a great and kind review for us. We have two types of downrod, one of which is universal, and the other is only suitable for our old Carro fans. We usually send out universal type one (SKU: DR14W-2) to our customers. However, there was a mistake when our warehouse sent out the packages. He sent extra 5 downrods to you and totally 10 downrods(5 DR14W and 5 DR14W-2) were sent out. We were sincerely appreciative when you let us knew this and sent the extra downrods back to us. Your active cooperation in our return of products had reduced our losses. Thanks you very much! Hope you will choose smafan again. We are always waiting for you!

Posted 1 year ago

“The fan arrived as scheduled. Easy to install. It looks fantastic and the fan is super quiet!”

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Posted 1 year ago

Hello Daudi. Thanks for leaving such a kind and great review for us! The smafan Carro smart ceiling fan is made of superior and high-quality material, which is easy to install. With 10-Speed and Whisper-Quiet DC motor, you will enjoy a comfortable rest with the smart features. Your support is our working goal. Your touching review makes us a day!

Posted 1 year ago

“SmaFan ships quick. Site is easy enough to use.”

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Posted 1 year ago

Hello Gabriel, Thank you for leaving such a kind review about smafan.com. Our team is gratified to see your support for us. We want all our customers to have the best experience with our products and our website. We usually ship on the day or next day when customer places his/her order. The deliver process will be within 2 to 6 days. We are committed to optimizing website design so that our customers get the best shopping experience. Thanks for you kind again. You makes us a day!

Posted 1 year ago

“The price was fantastic for a great fan. When I had an issue with the remote the customer service was prompt and helpful to send me new components quickly to fix my issue. Amber in the customer service department is wonderful. I would highly recommend this company as they stand by their products and customers!”

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Posted 1 year ago

Hello, Thanks for leaving such kind review for our smafan.com It is our duty to satisty our customer. Seeing that you leave this kind review for us, we feel very relieved and I feel that our efforts are worth it. Your satisfaction is the driving force of our progress. We will do better in the future, both customer service and our products!

Posted 1 year ago

“Really wanted cool white. Website said fan had cool white, but the fan only had neutral-colored light and warm colored light. Defeats the purpose of buying it. Nice fan, but not what we wanted--wish it were more clear what color light it turns via video or photos or something.”

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Posted 1 year ago

Hi there, Thank you so much for sharing your feedback and raising your concerns with us. We are thrilled that you said this fan is a "nice fan"! And we'd love to help you to solve your problem. Our smart ceiling fan has three light colors-cool light, warm light, and neutral light. Could you please check if the warm light is off when the cool light is on? Appreciate your time and patience. At the same time, thanks again for your helpful advice, and we'd love to improve our product details to give our customers a happy shopping experience. We will contact you to assist you to solve this issue by email via cs@smafan.com.

Posted 1 year ago

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