Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.73

“Quality is very nice, fairly easy to install; had one glitch with getting the base to mount fully flush with the ceiling but the gap is very small so it looks fine. The remote has to be held right under or very close to the fan to turn it on, which is fine if its over a bed and you can do it while laying down. I wish the remote connectivity was a little better.”

SmaFan.com 5 star review on 21st March 2024

Helpful Report

Posted 7 months ago

Hello! Thank you for sharing your experience with us! We're glad to hear that you're pleased with the quality of the fan and found the installation process relatively straightforward, despite the minor issue with mounting the base flush to the ceiling. We appreciate your feedback regarding the remote connectivity and will take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us.

Posted 7 months ago

“Great product”

Helpful Report

Posted 8 months ago

Hello Jamie. We're delighted to hear that you're happy with the quality of your product and that assembly and installation were straightforward for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our product!

Posted 8 months ago

“I like the clean design and easy to find information.”

Helpful Report

Posted 8 months ago

Hello Christ. We're thrilled to hear that you appreciate the clean design of our website and that you found it easy to locate the information you needed. Providing a user-friendly experience is important to us, and we're glad we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for visiting our website!

Posted 8 months ago

“I thought the website was easy to use. The prices are fantastic and the fan arrived at my house within a week. Unfortunately, the light cover was cracked; I contacted SmaFan support via email and they got back to me immediately. They arranged for a replacement light cover to be shipped to me which arrived quickly. All in all, I highly recommend SmaFan!”

Helpful Report

Posted 8 months ago

Hello Catherine. Thank you for your glowing review! We're thrilled to hear that you found our website easy to use and that you were impressed with our prices. While we apologize for the inconvenience caused by the cracked light cover, we're glad our support team was able to promptly assist you and arrange for a replacement to be shipped quickly. Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 8 months ago

“Customer service was excellent and very responsive.”

Helpful Report

Posted 8 months ago

Hello. Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service team and that they were responsive to your needs. Providing top-notch service is our priority, and we're thrilled that we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us.

Posted 8 months ago

“The fan is great. Easy to install, attractive and has a very bright light. Just need to remember to place batteries in the remote when you're ready to turn it on. The remote doesn't come with batteries.”

Helpful Report

Posted 8 months ago

Hello Geoffrey. Thank you for your feedback, and we're thrilled to hear that you find the fan great, easy to install, and attractive, with a bright light. Regarding the remote, we regret any inconvenience caused. Due to shipping regulations, we're unable to include batteries in the package. Customers are required to purchase batteries separately for the remote. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out.

Posted 8 months ago

“Straight forward website. Had better luck with online tech support than on the phone. Person I got on the phone was rude and gave me contrary information compared to what I recieved via the online tech support.”

Helpful Report

Posted 8 months ago

Hello Steve. We're sorry to hear about your experience with our phone support and apologize for any inconvenience caused. Providing excellent customer service is our priority, and we appreciate your feedback. We're glad to hear that you had a better experience with our online tech support. We'll address the issue with our phone support team to ensure that such incidents are minimized in the future. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help in any way we can.

Posted 8 months ago

“We were looking for couple of Smartfans that works with Alexa for our kids rooms and approached "Hugo Ho" from smafan and he immediately responded with great suggestions. We installed them today and they not only look BEAUTIFUL but also works great with Carro app and Alexa. Wonderful options to control the speed, lighting and seasons. This is exactly what we were looking for and cant thank enough.”

SmaFan.com 5 star review on 27th February 2024

Helpful Report

Posted 8 months ago

Hello. We're thrilled to hear that Hugo from customer service was able to provide you with great suggestions, and that you're delighted with your new Smartfans! It's fantastic that they not only look beautiful but also work seamlessly with the Carro app and Alexa. We're glad that the options to control speed, lighting, and seasons meet your needs perfectly. If you ever have any more questions or need further assistance, don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your positive feedback!

Posted 8 months ago

“I love my new outdoor fan! This is my first purchase with Carro/Smartfan and still far I have been completely satisfied.”

Helpful Report

Posted 8 months ago

Hello Jamie. We're thrilled to hear that you love the fan and that your ordering experience was smooth and hassle-free! Providing fast and free shipping, along with competitive pricing, is part of our commitment to ensuring a positive shopping experience for our customers. We're delighted that you found the cost to be considerably less than what you might find at a big box store. Thank you for choosing us, and we look forward to serving you again in the future for all your fan needs. If you ever have any questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!

Posted 8 months ago

“Can't be used with a downrod. Not a smart fan. Can't add it to the application. Worst purchase in years.”

Helpful Report

Posted 9 months ago

Hello. I'm sorry to hear about your disappointment with our ceiling fan. If it doesn't meet your expectations and doesn't support the features you were looking for, we completely understand your frustration. However, this Essex smart ceiling fan is indeed a ceiling fan with smart features, and it can be installed with the downrod. You should be able to add this ceiling fan to the smartphone APP. We will send an email later to follow up on your case and help you solve the problem. Please pay attention to our emails.

Posted 8 months ago

“website is clean, easy to use with great options”

Helpful Report

Posted 9 months ago

Hello Michael. It's great to hear that you found the website to be user-friendly and that you were pleased with the selection available! Websites that are clean, easy to navigate, and offer a wide range of options significantly enhance the shopping experience. If you have any questions about the products or need further assistance, don't hesitate to reach out to out customer support. Enjoy exploring more products and happy shopping!

Posted 8 months ago

“Wet easy to order. Delivered just as promised.”

Helpful Report

Posted 9 months ago

Hello Shelly. We're glad to hear that the ordering process was easy for you and that the delivery was as promised. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!

Posted 9 months ago

“The fan is awesome, was easy to install in place of my existing fan. I'll be back for another one soon”

Helpful Report

Posted 9 months ago

Hello Chris. We're thrilled to hear that the fan is awesome and that the installation was easy for you. We look forward to welcoming you back for another purchase soon! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!

Posted 9 months ago

“SmaFan was very helpful in answering all my questions before the sale. Processing and shipping were fast and the product arrived intact and well-packaged. Thank you for your attention to detail.”

Helpful Report

Posted 10 months ago

Hello James. We're delighted to hear that we were helpful in addressing your questions, and we appreciate your positive feedback on the processing, fast shipping, and the intact, well-packaged arrival of the product. Thank you for acknowledging our attention to detail. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we're here to help in any way we can!

Posted 10 months ago

“Site is easy to browse and find the right product.”

Helpful Report

Posted 10 months ago

Hello Dean. We're pleased to hear that you find our site easy to browse and that it helped you find the right product. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your feedback is important to us, and we appreciate your positive response!

Posted 10 months ago

“The spam e-mails I get from this company are almost daily. I wish I never bought this darn remote. Enjoy your review after bombarding my e-mail for one for over 2 weeks.”

Helpful Report

Posted 10 months ago

Hello. I apologize for any inconvenience caused by the frequent emails. It's not our intention to overwhelm you with messages. Your feedback is valuable, and I'll make sure to communicate your concerns to the appropriate team to address this issue. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to let us know. We appreciate your understanding and patience

Posted 10 months ago

“SmaFan had better prices and more selection than other sites I looked at, the fan shipped and was delivered quickly, and they have been very communicative. I had no issues with the fan but I feel confident that their customer support would be very responsive. I am replacing all of the ceiling fans in my house so I will definitely order from SmaFan again!”

Helpful Report

Posted 10 months ago

Hello Alena. We're thrilled to hear that you had a positive experience with smafan.com, from better prices and a wide selection to quick shipping and good communication. We're grateful for your support and look forward to serving you again in the future! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing us!

Posted 10 months ago

“Bought one of these on Amazon then found this site. Much prefer buying on here.”

Helpful Report

Posted 10 months ago

Hello David. We're glad to have you as a customer! If you have any specific feedback about your experience on our site or if there's anything else we can assist you with, feel free to let us know. We appreciate your preference and look forward to continuing to serve you!

Posted 10 months ago

“Very pleased with the ordering process. Delivery time was quick and everything was in great shape.”

Helpful Report

Posted 10 months ago

Hello. We're delighted to hear that you had a positive experience with the ordering process, and we appreciate your feedback on the quick delivery and the condition of your items. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we thank you for choosing our products!

Posted 10 months ago

“fast efficent and reasonalbe”

Helpful Report

Posted 11 months ago

Hello. We're pleased to hear that you found our service to be fast, efficient, and reasonably priced! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!

Posted 11 months ago

SmaFan.com Reviews