Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.73

“I definitely recommend smafan.com, and believe me you won't regret it. Their prices are the most competitive anywhere you could find. The products are great, the quality is utmost, modern, stylish and well made. All components are provided and the installation is quite straightforward.”

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Posted 2 years ago

Hi Sammy, Thank you very much for recommending our store. It is our pleasure to know you find the products at a good price and the fan matches your expectations. Thank you for taking the time to leave this awesome review.

Posted 2 years ago

“Nice people and wonderful products.This place beat the price and delivery schedule from other stores.Will recommend to those who are looking for quality products and cooperation.”

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Posted 2 years ago

Hi Zun, Thank you for taking the time to share your experience with us. It is our pleasure to work with you. We are happy to hear that you are satisfied with the purchase and find it at a good price. Thank you for recommending our store. Have a good evening!

Posted 2 years ago

“Fast and timely delivery,good communication with customer.You are very constructive and professional to resolve any problems promptly and very friendly way.”

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Posted 2 years ago

Hi Jason, Thank you so much for your kind words about our customer service.Thank you for letting us know we are able to help you out.We will keep providing good products and customer service to our valued customers.

Posted 2 years ago

“IT DID NOT FIT MY FAN AND DID NOT HAVE ENOUGH HOLES”

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Posted 2 years ago

Hi Racquel, We only saw you have placed the order for the fan blades. The blades you purchased are only suitable for Striker 52'' fan models. We will send your a follow-up email and ask you about the details of your fan model and find the best way to help you out. Please know that we care about our customers and we will try our best to assist further!

Posted 2 years ago

“Great products and the delivery was timely! Prices are the most competitive anywhere you could find.Will be back again for more in the future.”

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Posted 2 years ago

Hi Zeon, Thank you for recommending our store.It is good to know you find a product at the best price on Smafan.com.Looking forward to seeing you again soon!

Posted 2 years ago

“I have to say I haven't met such a good company for a long time. They are very responsive and sweet.I love the smart features of the fan too.”

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Posted 2 years ago

“Fans are great! More powerful than my old ones! Great customer service!”

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Posted 2 years ago

Hi Alberta, It is so nice to receive your feedback on the weekend!We are more than happy to hear that the fan matches your expectations.For you say"More powerful than my old ones!" made our day!Thank you for your fantastic review!

Posted 2 years ago

“The communication has been really excellent during the ordering process. Our fans are in transit and we're looking forward to having them arrive and installed. I feel confident that we will love them!”

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Posted 2 years ago

Hi Joseph, Such a fantastic review!We are really grateful to receive your feedback.Thank you for purchasing the fan and your repeat order of the extended downrod.We are looking forward to seeing them being installed in your house!

Posted 2 years ago

“This company has great customer service. They are quick to answer a message and are very nice. They go out of their way to help you with any questions.”

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Posted 2 years ago

Hi Nancee, It is so nice working with you too!It is good to have such a customer like you.If you have any questions,we are always here to help.Have a nice weekend!

Posted 2 years ago

“I like the site. Filters for function, size, use all make sense to me.”

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Posted 2 years ago

Hi Carley, We appreciate you spending the time leaving this fantastic review to us!It is so nice to know that smafan.com helps you navigate the products easily and find the best product you want.We will work hard to provide good products and keep upgrading our store for our customers.Have a nice weekend!

Posted 2 years ago

“Fast delivery, excellent products, well made, easy to install. Very impressive customer service.Will buy more to replace our old fans!”

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Posted 2 years ago

Hi Danny, Good evening!Thank you so much for your sweet words about our customer service.We are overjoyed to hear that you will purchase more fans from smafan.com.Looking forward to working with you soon!

Posted 2 years ago

“My fan arrived quickly and in perfect condition.”

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Posted 2 years ago

Hi Renee, Thank you so much for your detailed review.Pleasant to hear that you are satisfied with the delivery and the look of this Blossom crystal ceiling fan!Enjoy it!

Posted 2 years ago

“Item shipped quickly and was just as described.”

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Posted 2 years ago

Hi Customer, Thank you so much for sharing your feedback with us! It is fantastic to know you are pleased with the delivery and the fan matches your expectations.For you say in the product review" I love the features for lighting, remote option from my cell phone, and Alexa compatible." inspired us.Thank you so much for your great support and encouragement!

Posted 2 years ago

“We have recently purchased 6 SmaFan Voyager 52” Smart Ceiling Fans, one from Amazon and the other five directly from SmaFan. Upon installation, remote pairing and testing, only one of the six units works as advertised. Two barely work at all, if you want the fan or lights to function on those units you will need to hold the button on the remote for up to 10 seconds. One unit shuts off on its own, and to work again requires you to cycle power to the circuit. The remaining two units are flakey, you need to hold a button for at least 2-3 seconds to get anything to work. After contacting Smafan customer support, they admitted that there is a known issue with the control boxes and that their fans do not work well. Without sincerity, sympathy or a “we are sorry for your inconvenience”, we are instructed that they will take the units back for a refund, or they will send new control boxes. This is all good and well, except their customer now gets to remove six fans and either return or repair and re-hang with the hope that they now work as advertised. This is terrible customer service, I do not understand how a business that operates like this can remain in business, and maybe they are simply struggling and won’t.”

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Posted 2 years ago

Hi Joel, Thank you so much for spending the time to leave this detailed review.We apologize for any inconvience caused.It is frustrated to know that we did't speak with you in a right way and sorry for geting you upset.We are very grateful to you and appreciate all your efforts in working with us.We will learn from this lesson and continue to improve our products and customer service.Thank you again for your time,Joel!

Posted 2 years ago

“So I got a couple awesome DC ceiling fans from Smafan a couple months ago and everything was working great with them, but my ceilings are 15' tall so I decided I should probably drop the fans down form the ceiling a couple feet so I purchased some 3' drop rods. They arrived fast were extremely easy to install and my fans seem to have a little more airflow. They made an already awesome product more awesomer?”

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Posted 2 years ago

Hi Randy, Thank you so much for your great support to Smafan.com!Thank you for your repeat orders and for sharing your experience with us.It is so great to have such a customer like you.We are happy to know you enjoy using the fans.We will keep trying hard to provide better products to our customers.

Posted 2 years ago

“The customer service was some of the best I have ever experienced. I had a slight issue while installing my fan. When I called to speak with a tech, the phone was answered and it was someone who I was able to understand. I will continue to buy products from this company for all my upcoming projects.”

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Posted 2 years ago

Hi Wesley, Thank you so much for your kind words about our customer service.It is great to know that we were able to help you out!We are always here to help if you need any assistance.Have a good day!

Posted 2 years ago

“We ordered and received our new ceiling fan from Smafan and couldn't have been happier with the selection, service, speed of delivery, and product. The old fan was taken down and the new one was up and operational in less than 20 minutes. A real "breeze."”

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Posted 2 years ago

Hi Andrew, Thank you so much for sharing your experience with us.Thank you for your detaild review!You made our day!We are more than happy to know you are happy with this Innovator fan and thank you for your kind words about our customer service.Enjoy using it!

Posted 2 years ago

“Love the fan so far!”

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Posted 2 years ago

Hi Boruch, Thank you so much for spending the time leaving this amazing review to us!Thank you for your nice words about our fan.

Posted 2 years ago

“I received the fan hooked it up it worked for 2 days and stopped working”

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Posted 2 years ago

Hi Customer, Thank you so much for sharing your feedback!We appreciate our customers who raises concerns to us and we will try our best to fix the problem.As for the remote,you can try to power off the fan and turn it on,then to pair the remote with the fan again.If the remote still has a problem,we can send you a replacement,don't worry,we have warranty support for our customers.You can also try to connect the fan with the smart app too-we have already sent you the steps with pictures(guidance) to your email address.At least before sending any replacements,you can use the fan via the app in your house.We understand your feelings and we will try our best to assist you further!

Posted 2 years ago

“Still haven't received what I needed and not sure where the error is. Hopefully not on your end but somewhat frustrating that our fan isn't working the remotes aren't either. Now have to order a kit to go with it. Hopefully I can do this through you guys too.”

Helpful Report

Posted 2 years ago

Hi Jan, Thank you so much for reaching out to us! We only see you have one order of 2 remotes on our store. May I know which fan model do you have?-The fan name? Then we can assist you further. Please check the follow-up email in your mailbox. We would like to discuss further and find the best solution for your case. Looking forward to hearing from you soon.

Posted 2 years ago

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