Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.75

4.8 Rating 1,474 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They should inform everyone that there are NO REFUNDS. You don’t find out until you get a lemon and have to go through the hassle of getting warranty work done from people you didn’t purchase it from. I never received the hardware for the repower kit. But they did call back and communicate some. Great experience NOT!”

Helpful Report

Posted 4 weeks ago

Mr. Reichenberger, You did purchase this kit online, where our return policy is also posted at the bottom of every single page: https://www.smallenginewarehouse.com/returns/ which does state that items that have been used are not eligible to be returned and they must follow the manufacturer's warranty policy. This is the link to the item that you purchased online: https://www.smallenginewarehouse.com/49t877-jd-f725-r5?searchid=518934 as you can see it does state that it has a 2-Year Manufacturer's Warranty through Briggs & Stratton. The warranty would be through the maker of the engine, not us. Just like if you were to purchase a vehicle, the warranty is through the maker of that vehicle, not where the vehicle was purchased. Lastly about the hardware for the engine, when you called in for assistance, you had already installed the engine. However, if you are referencing the mounting bolts, most new engines do not come with those included, rather, you are to reuse the ones from your old engine that you are replacing. I hope this clears up some of the confusion you may have in believing that we were not helpful to you or that you received a lemon and that we weren't following the correct protocol in assisting you. If we can help you in any other way or answer any other questions, please do not hesitate to reach out to us. Thank you again for choosing Small Engine Warehouse.

Posted 4 weeks ago

“When ordering a part for the motor I had bought a few years earlier I had received an email with a quote. When I responded to the ordered I received a 2nd email with a different shipping charge. I responded the the email asking for the first quoted pricing with no response. A week later I called to find out why I haven't received the part or an email with a tracking number. The response was that the order was canceled. I was not pleased. The person on the phone had straightened the problem out accept for the fact I was still charged the wrong amount for shipping. I will not accept the fact that I was quoted I price and billed for another. This is not acceptable.”

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Posted 5 months ago

“I need to talk to someone about the engine. It’s not exactly what I was told.”

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Posted 7 months ago

“I placed the order the salesperson was very helpful. I received the engine installed it on my log splitter filled with oil went to fill it with gas of course I was doing this in my garage come to find out the gas line was not installed properly so I had a tank of gas all over my garage for I set a email to the salesperson I received an email several days later that they opened a claim have not heard back I look very lucky that I didn't burn my house down”

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Posted 7 months ago

“Thank u Robin Mandy very difficult to reach u all e mails sent back creating work for me is not appropriate as my time is valued also could not text u so for the box picture waste of my time also drove 2 hrs to find out dealer will not do warranty work”

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Posted 7 months ago

“The sales service was great and delivery was great. But since I had to replace the brand new starter upon installation and it still won’t start unless ether is sprayed in the air cleaner only to shu off as soon as ether is gone and been waiting 6 days for technician to get with me I am very disappointed and a little angry. I shouldn’t have to work on a brand new engine I spent over$2500 on”

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Posted 8 months ago

“I chose SEW because of their Customer service reviews. I now give a 2-star rating because of their lack of customer service. The engine came in 1 day and had great promise. As I went thru the kit there were parts wrong and or missing. I called customer service, talked to Robin, She created a ticket, and asked for pictures (which I sent that night). I heard absolutely nothing else from SEW until this request for a review. I sent 10 emails over 9 days and received NO RESPONSES! Ended up buying the missing parts from Amazon and engineering my own fixes. Not what I expected.”

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Posted 8 months ago

“Engine was advertised as new. Engine mounting points were bored smooth; needing to be tapped. However you can see where there were grooves for bolts. Looks like mounts were modified. Am I missing something? Large Sticker missing from engine cover. Paint is falling off on sides and worn off from bottom. Was there supposed to be paperwork sent with motor? I did not receive anything, not even warranty information. Also, the ling to the operations manual on my digital receipt does not work. Manual has been removed.”

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Posted 9 months ago

“Received engine damaged, no damage to shipping box, air filter assembly bent, air filter missing cover. Company requested a lot of pictures, approx. 10, easier for me to buy one myself.”

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Posted 9 months ago

“Great price and great delivery. However the when starting the engine it ran away like it was going to blow up. Shut it down immediately! Contacted the company. I hope they will do right by .e so I can write a positive review!”

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Posted 9 months ago

“New Kohler engine installed and will not start. Examination revealed no spark due to pistons not moving. Additional phone calks to be made to Small Engine Warehouse and Kohler Engines on 07/01/24. Additional issues were noted with SEW not aware of tracking or shipping company.”

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Posted 9 months ago

“Customer support was useless”

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Posted 9 months ago

“Oil filler was wrong ones spark plugs were wrong air filler was only thing right”

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Posted 10 months ago

“I bought a brand new briggs and Stratton 25 hp for my mower and I needed it very quickly so as soon as it showed up I installed it and it ran very poorly it had weak spark on one side due to a faulty coil and when I notified them of it they suggested I take it to a shop 2.5 hours away to get it diagnosed instead of sending parts I needed I ended up spending another 80 dollars on a new coil. not so impressive service people”

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Posted 10 months ago

“Delivery went great. However, I had a question about something and got an email to text a tech. I never heard back from anyone.”

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Posted 11 months ago

“Never received the product yet”

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Posted 11 months ago

“Not impressed. Not a great kit. I had to make spacers for the rear engine mounts, and the spacer provided for the PTO tensioner pulley needed to be shortened alittle. It only came with 1 of the 2 PTO belts, I have email SEW twice about getting the second belt, with no response- just bought the belt from tractor supply 👎. This is a very simple engine swap and should be a direct bolt in, but it wasn't. The Briggs engine does run really nice, hopefully it lasts a long time.”

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Posted 11 months ago

“The price was comparable to the local small engine shop but the shipping was too much.”

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Posted 1 year ago

“I’m sure the engine works, but I haven’t received it yet. I filed a claim with both UPS and SEW with zero reply from either after 4 business days. I’ve attached a photo of my new engine NOT sitting at my door.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to provide us with feedback regarding your experience with Small Engine Warehouse. We truly appreciate your honesty and bringing the issues to our attention. First and foremost, we would like to sincerely apologize for the inconvenience and frustration caused by the delay in receiving your engine. We understand how important it is to receive your order in a timely manner, and we are sorry that this was not the case for you. We are committed to making your experience with Small Engine Warehouse a positive one. I have personally spoken with you and made sure a replacement engine was sent out to you and per tracking you have received it. You are truly valued as a customer of Small Engine Warehouse and your patience through this was very much appreciated. Thank you so very much, Paul!

Posted 11 months ago

“Je trouve pas le traking de ma commande”

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Posted 1 year ago

https://www.fedex.com/fedextrack/?trknbr=271721727343&trkqual=2460374000~271721727343~FX Il semble que votre colis soit retardé parce que FedEx n'a pas pu vous joindre pour percevoir le paiement des droits, taxes ou autres frais connexes.

Posted 1 year ago

Small Engine Warehouse is rated 4.8 based on 1,474 reviews