Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.29

4.3 Rating 723 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 723 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road
Watford
WD18 0GX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephone calls have always been answered promptly and any queries dealt with efficiently by helpful and friendly staff”

Helpful Report

Posted 7 years ago

“phoned back after my original call”

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Posted 7 years ago

“Kept agreed appointment time. Worked well and cleared up.”

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Posted 7 years ago

“There stuff was very friendly and helpful and was a really good deal”

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Posted 7 years ago

“Good price and good cover”

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Posted 7 years ago

“After getting off to a poor start with my phone call obviously not being passed onto the engineer's, the second call was handled promptly and the engineers telephoned within the hour.a A service call was made within the week. The engineer was courteous, helpful and repaired the tumble dryer. Would certainly recommend taking out insurance on your white goods. Smart sure certainly took the worry away from me.”

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Posted 7 years ago

“Absolutely disgusting service. Poor communication they will try anything not to come out and repair! Never will I use them again”

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Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“Quick and clear”

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Posted 7 years ago

“I tried to enrol online but it did not work because my NEFF appliances were not listed at the website. I called and a lady took my details and promised that someone would call. Saj did and went through the quote with me. He was very pleasant and professional. Very knowledgeable. It was a very pleasant experience altogether.”

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Posted 7 years ago

“A very happy new customer The sales man Pravin was excellent”

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Posted 7 years ago

“Great sales team and understanding”

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Posted 7 years ago

“By helping me to cover my washing machine”

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Posted 7 years ago

“Helpful, and good response to my call, Politeness to customers, Excellent price”

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Posted 7 years ago

“Wonderful customer service and product knowledge competitive rates”

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Posted 7 years ago

“"A very happy new customer. The sales man Pravin was excellent .. Took his tme to explain the cover etc and not at all pushy .. Excellent service throughout."”

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Posted 7 years ago

“Gave me the right amount of cover at the right price”

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Posted 7 years ago

“Yes i was really happy to join this company and very polite customer services”

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Posted 7 years ago

“I insured my fridge freezer with Smart cover. After few months it broke down. I called costumer service and they asked me to submit the photos and serial number and proof of purchase. I submitted everything expect the proof of purchase because I could not find it. I called up and they told me to get a bank statement. I provided with a bank statement where it shows clearly that I purchased it from Comet. After two weeks of chasing they told me after that the bank statement is not good enough because it doesn't show what product was bought. I told them that Comet went on liquidation and I can get any more prove. they told me they can not send someone to fix the fridge. I asked them for a full refund as they not providing me with the service that I paid and they told me they need to keep £15.00 of admin fees. I am very disappointed and frustrated with their service.”

Helpful Report

Posted 7 years ago

We do apologise that you have not received the service you expected but our Customer Services team have a process which has been implemented by senior management and which they must adhere to. Unfortunately, these procedures mean that we were unable to process your claim as you were unable to provide the required documentation.

Posted 7 years ago

“Saj was Helpful, patient and polite. Explained the policy in clear terms. He also got me a really good price.”

Helpful Report

Posted 7 years ago

“Really helpful. Very polite. Will definitely recommend this company”

Helpful Report

Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 723 reviews