Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.29

4.3 Rating 723 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 723 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road
Watford
WD18 0GX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*****Avoid! ***** Extremely poor service. Shocking Created so many issues, impacted child's health having no working appliance. Post sales barriers False promises Unfulfilled call backs Don't listen and tell lies Avoid!”

Helpful Report

Posted 1 year ago

“Been waiting over 2 months to get a repair approved. Poor service. Going to cancel my policy.”

Helpful Report

Posted 1 year ago

“approved claim then no booking for tumble dryer. enginer After 7 phone cakes and promise to call back. still no booking 7 days. avoid this comonay”

Helpful Report

Posted 1 year ago

“Smart cover are the cheapest Home emergency cover however they have a long list of small print which you will never read nor did I. What is a home emergency? Losing entire power in Winter is an emergency I am sure you would agree however Smart cover refused to come out as they had no engineer for 2 days? My Shower bar was leaking they replaced it with a very cheap replacement 8 months later the bar is faulty but now its not a emergency therefore will not come out I always though you get 12 months warranty with any new part not with Smartcover and their small print. Be aware please they will look for all get out clauses to visit and repair. Pay a bit extra and use Homeserve or British Gas I have used both and I had no issues. Lesson learnt with Smart cover never will go back a waste of money I ended up paying for my repairs myself plus paid premium to Smart cover”

Helpful Report

Posted 2 years ago

“Very poor service, not willing to help in any way, I wouldn't use this company. All they want is your money and don't help with a solution. Said to read policy in my email but not even recieved the documents. Convince u it be a good idea to go with them and your covered and then not telling u all the extra hidden fees. 75 pound a year but then 250 excess on top. More than the tumble dryers worth. It's all designed and set up for u to fail. Don't care about the customer just want your money. Shocking company and jist cos its there policy doesn't make it legitimate. Its a form of malpractice and there a conclumerate company coning u out of your money. Do not use this company”

Helpful Report

Posted 2 years ago

“Got insurance for my fridge freezer made a claim as it wasn’t working properly engineer cane out told us it is not fixable, smart cover contacted me said i need to pay £168 to get a new fridge freezer which i dont have, what the point in getting insurance when i now am left with a fridge freezer not working properly”

Helpful Report

Posted 2 years ago

“I had a claim with smart cover in August 2022 the engineer that came couldn't find the fault,said that he had touch some wiring and it “seems” to be working ok, the following morning no hot water and the boiler stops working again and has to be reset. I called smart cover only for them to say it is classed as a intermittent fault and that the underwriters will not cover that, and suggest that I call glow worm and get them out to repair it, at my own cost of £299 fixed repair price which I could not afford. After a over month of the boiler having to be reset every morning it has finally stopped completely, I called Smart cover this morning to be told that because I didn't contact glow worm in August they will not cover the claim ABSOLUTLEY DISGUSTING BUISNESS ETHICS!!!!!. So now I will be cancelling mine and my mothers policy both due in December. DO YOURSELF A FAVOUR AND FIND ANOTHER COMPANY!!! ZERO STARS IF I COULD”

Helpful Report

Posted 2 years ago

“Don’t waste your money on this insurance my toilet was leaking they told me it was due to maintenance and refused to fix it”

Helpful Report

Posted 2 years ago

“What an absolute RIP off don't waste your money. Got leak under sink rang for to be informed they'll just turn off and then I'll have to pay for a plumber to fix. Isn't the whole idea of insurance for them to fix .. definately never renew with these...”

Helpful Report

Posted 2 years ago

“Terrible fraud company, not so smart after all, Smart Cover Insurance. I wanted to get my boiler fixed as had no hot water or heating, so called Smart Cover. They denied I had boiler policy cover (I had both on my email and I hard copy certificate including it). I called them back to deal with my claim which they tried hard to deny but they need evidence of my last service. So I tried to call my previous insurance company, due to covid they had staff shortage nut they finally managed to get the doc for me. FINALLY I get an engineer who used the manual, called several friends and told me 3 different parts were needed before settling on one. An expensive one. After chasing for whole day I finally get a call back to confirm next steps. £560 for a gas valve, I’ll have to pay for the costs after £280. The firm then say if the boiler still has problems that I’ll be liable for any extra call out charges and parts... Speak to a gas engineer friend who confirms this cost is too much for what’s being offered. I think they’re trying to rip me off for being a single female and decide to try another option...”

Helpful Report

Posted 3 years ago

“Do not go near this company. Boiler broke down. Twelve days later still not repaired. Mother is 98. They do not care. J he Neil.”

Helpful Report

Posted 4 years ago

“Took out insurance with this company boiler & kitchen appliances. In middle of November 2020 my boiler sprung a leak reported it and was told engineer would be sent out unfortunately never arrived until 14 Dec then told me I needed part and would get back to me but no show.phoned company they said fault was fixed I told them it was not. They said they would send another engineer but did not arrive until last week in January 2021 and same story no more contact. Finally phoned to cancel was informed claim would be passed to cancellation dept and still waiting for call back.”

Helpful Report

Posted 4 years ago

“Very quick to take your money but awful at arranging repairs. After a week they still hadn’t called an engineer to look at our broken dishwasher. Numerous phone calls made but no one ever called us back. Policy cancelled and I’m seeking legal action against them.”

Helpful Report

Posted 4 years ago

“Avoid this company at all cost because it will cost with no benefits .I went with them because of the price but was robbed. Your money is taken from your bank without prior warning and when queried you are fobbed off with lame excuses but they still have your money over a month before renewal date. When I tried to cancel i was forwarded to a smooth talker and I had to be very forceful to cancel and when I asked for email confirmation I was informed they don't use email confirmation. The boiler service I asked for was never confirmed or carried out. Total waste of time and money don't go there.”

Helpful Report

Posted 4 years ago

“Money was taken from my debit card yet smart cover have no record of my account”

Helpful Report

Posted 4 years ago

“phoned up to make a claim after 2 years on cover for our washing machine, it broken down and wanted it repaired. spoke to their advisor, most rude woman I've ever spoken to, talking over me at every opportunity. zero customer service skills. trying to talk the way out of us making a legitimate claim. would never go near this lot whatsoever. left me and my partner very stressed and upset. AVOID.”

Helpful Report

Posted 4 years ago

“Smart cover poor slow working rubbish insurance!! After waiting more then a month I make complain... and they sort out my claim next day. Avoid as a plague!!! !!”

Helpful Report

Posted 4 years ago

“I applied for appliance cover some 2 weeks ago. I received a call from Callum a week ago and at this stage have still not received any confirmation that my application has been accepted. That is the reason I have scored this so low, but really would like a response one way or another as you have taken my money!!.”

Helpful Report

Posted 4 years ago

“AVOID SHOCKING SERVICE - Washer dryer failed and have now waited 3 weeks for replacement. Did not realize in the small print when you do have a claim there are 5 pages of forms, pictures and ID to process a engineer visit. Then there is also a delivery charge for a replacement if required, in our case a item of lesser value was the only offer. Now on 2 occasion Smart Cover have failed to arrange a delivery and had us waiting 7am to 7pm on both days. Waiting for them now to make a part cash settlement of not even the full amount.”

Helpful Report

Posted 5 years ago

“Really unprofessional (rather cheating) on part of their boiler repair guys (preferred management). The boiler is only 5 years old and they made the wrong diagnosis. I had to pay for access. The problem reappeared due to the wrong diagnosis. At first, they said they would have to change the pump but later they said it's beyond the economic repair. A new story every time I call them. Useless insurrance.”

Helpful Report

Posted 5 years ago

Smart Cover Insurance is rated 4.3 based on 723 reviews