smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,663 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,663 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

765

Anonymous

Anonymous // 01/01/2019

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“The Welcome dinner and facility used was unimpressive. However, other meals and facility improved. The Lazy Susan atmosphere for meals became old after a while yet this probably kept costs lower. Could have used an extra day in Beijing and Xian. Overall I found the trip rewarding for the cost.”

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Posted 6 years ago

“Good pricing, but land only option would have been preferable, with start and stop in lima and quito. Travelling to miami was long and expensive for many.”

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Posted 6 years ago

“Love the trip very organized most interesting sites”

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Posted 6 years ago

“I have one suggestion. Although the hotel in Miramar was okay. It would be much more convenient to be in Havana. I missed things there because the hotel was so far away from downtown.”

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Posted 6 years ago

“Very good tour great operators except for the lazy susan sub par food”

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Posted 6 years ago

“SmaTours takes good care of its Travelers; from sites to see, to transportation to saftey.”

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Posted 6 years ago

“Wonderful trip not disappointed with anything. Actually better than expected”

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Posted 6 years ago

“I do not like that no one is there to help get our suitcases and bring them up to our room we had to bring them up And get them from the carousel”

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Posted 6 years ago

“Our guide Kalid made this trip enjoyable and relaxed. He has knowledge and pride shows in bis commentary Would definitely recommend This trip .”

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Posted 6 years ago

“Choice of hotels in Cairns unacceptable. Misleading information on upgrade to Green Island excursion.”

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Posted 6 years ago

“Scenery was great, did not like the medinas.”

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Posted 6 years ago

“The trip was definitely an eyeopening experience. Randy and Martha were excellent tour guides.”

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Posted 6 years ago

“We enjoyed the trip. The hotel in Swaziland was a bit below standard.”

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Posted 6 years ago

“Best Tours for the money - and best guides We never go wrong with SmarTours”

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Posted 6 years ago

“Mayumi was a great tour director. Only two observations which could lead to less problems in the future. On the optional tour to Nikko we were left to fend for ourselves to get back to the hotel. This needs to be addressed. Secondly, on the optional tour to Hiroshima, more time is needed at the Peace Park to really absorb the area. Thanks.”

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Posted 6 years ago

“Our guide was the best Noknok was smart and helpful”

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Posted 6 years ago

“Our tour guide "Nok" was ABSOLUTELY SUPER !!!! We really like having a 'local person' who has wide latitude to make things SPECIAL !!! Nok took us to a Family Restaurant and treated us - and soooo many other 'special things'.. Just GREAT.!!! We really like Smart Tours with local guides rather than 'canned' tours/schedules.. Can't say enough words of praise...Bus Driver and his wife assistant, equally SUPER !!! Only thing on the negative/do better - would have been nice to have Wifi on the bus especially on long rides; and 2nd we had this 'complainer/premadonna' who freely told anyone who would listen that this tour was not what she expected - the group quickly named her P.I.A. (Pain In ASS). Reason to believe she also 'stiffed' the tour persons on their tip - would not be surprised if she was asking for a refund - like she also would run fast to be first on the bus - but feigned being handicapped to be wheeled around at the airport and 1st in line. A Sad person for sure but the group largely ignored her disruption/s... Again, the Tour was GREAT - the places visited BUT surely because of Nok's expertise, being SUPER NICE, and surely would recommend it - and we plan to do another soon to Mayan Country. Previously went to "China" and had the same nice experience with that local 'guide'...”

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Posted 6 years ago

“Well planned to hit the highlights of the country, though would have liked to see the garden route.”

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Posted 6 years ago

“Amazing experience, meticulously planned and executed...not possible without Eiman Fikry,”

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Posted 6 years ago

“The whole experience was 25% Better than I expected. Our tour escort was the best anyone could be on this tour. I opted for most of the optional excursions and found all to be very good except the golden triangle excursion because the boat ride was nothing special. The floating markets and hill village small boat rides were more fun and interesting. My negative was the flights/layovers coming home. More than 9 hours layover in the Beijing Airport was disappointing.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,663 reviews