Smyths Books Reviews

Name: Smyths Books
Rating: 1.03

1.0 Rating 116 Reviews

0 %

of reviewers recommend Smyths Books

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1.0

Based on 116 reviews

Shipping & Delivery
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Email

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07948322838

Email:

smythsbooks@mail.com

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Anonymous

Anonymous // 01/01/2019

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“Fraudulent site. Stole my card details and never sent book. Do not use!”

Helpful Report

Posted 5 years ago

“Having been let down for a really important order that I needed in order to prepare for a postgraduate talk that I am presenting next week, to my dismay I discovered the recent reviews here and on Trustpilot. I opted to pay extra for Saturday delivery. Of course, in line with the common experience the payment has not been processed despite all being well with my card and no book has arrived as my website login shows that the book has not been dispatched. I'm trying to work out whether as suggested by others this company is operating fraudulently in order to gather credit card details or whether the website payment provider has been experiencing issues and the company is too incompetent to sort it out. I would urge you not to use this company and as I suspect mass fraud is a real possibility I'm about to report them to the relevent authorities. Cancelling my card to be on the safe side is especially catastrophic at this time of year.”

Helpful Report

Posted 5 years ago

“Book ordered. 'order failed'email sent to me 2 days later. No sensible reason for failure except:- They don't have the book (although still advertising it), they are incompetent, or they are harvesting credit card data.”

Helpful Report

Posted 5 years ago

“SCAM site - do not use. You will not recieve your books or any order confirmation - they will just take your credit card details. Had to cancel my card - check out reviews on Trust Pilot - every single review scores them 1 out of 5!! Positive reviews on this site almost certainly fake”

Helpful Report

Posted 5 years ago

“Everything said below. Payments endlessly refused for no good reason. Useless.”

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Posted 5 years ago

“I tried to buy a book for a present for next day delivery. To my horror I saw on my account the transaction had been cancelled. I emailed then to see why had it been cancelled. The response was, the payment was not processed- this could be due to my bank or not enough funds ?? It was sugggested I try again, I placed the order again and this was confirmed, but when I went back to my account I saw my order status -pending payment. I tried again to enter my bank details and then received an email to see say- sorry not successful due to your bank declining or not enough funds?? I contacted my bank and informed them of the situation that I had tried three times to process this order, and had messages to confirm the order had been made three times. My bank checked my account and confirmed there had been no request for payment from this company and there was no issue with my account. I have emailed your support line and provided details more then three times with screen shots. I am bitterly disappointed to receive a standard computer generated email that did not reflect why my order has been rejected. It strange there is no direct telephone number to call ? I believe you are advertising this book at a low price and can not fulfill your order . I will never go to your website again, my 14 yr old niece will not have her present as I had promised her! Your scoring would be a 0 star for a review.”

Helpful Report

Posted 5 years ago

“same as others - placed an order, got the "We're sorry that your order has failed" email, foolishly tried another card, got the same message again. This must be a scam - I'm concerned that there are good reviews on this site, they must be bots...”

Helpful Report

Posted 5 years ago

“Order failed - no contact number/email address - suspect like others that this is a credit card mining scam.”

Helpful Report

Posted 5 years ago

“Ordered item and waited 3 days before an email saying transaction failed so ordered again and same thing happened once more again waiting for a couple of days before being told transaction failed. I have since ordered the item from elsewhere with no problem. Website says item is in stock so what is the problem?”

Helpful Report

Posted 5 years ago

“Useless. Two orders failed due to one of the following reasons: 1. insufficient funds or has been declined, 2. Due to fraud prevention restrictions, 3. unable to fulfil your order. Absolutely shouldn't be funds and they seem to be uninterested in talking to customers.”

Helpful Report

Posted 5 years ago

“Ordered two books on Tues 4th the order was confirmed then I got an email on Thurs 6th to say they order had failed. Terrible service.”

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Posted 5 years ago

“Don't send the book ordered numerous times unprofessional and ignoring my emails”

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Posted 5 years ago

“I haven't received my book yet”

Helpful Report

Posted 5 years ago

“Fraudulent site. Go nowhere near them. Read Trustpilot reviews”

Helpful Report

Posted 5 years ago

“Failed order. Submitted and seemed ok. Days later and email stating, 1 Insufficient funds on card 2 Fraudulent activity 3 Unable to fulfill order If the item is out of stock, say so. Take responsibilty. You should not expect the cardholder to check with the provider whether they have been subjected to fraud when you know it is you that cannot supply the item!! My husband tried to order the same item as was still showing as in stock online and he recevied the same email a few days later. Item now ordered elsewhere - for a few pence more. Very poor”

Helpful Report

Posted 5 years ago

“Failed order”

Helpful Report

Posted 5 years ago

“The website appears to be broken as they will not accept my payment and I have checked with my bank and they have advised the payment has never even been processed. I have tried to purchase 3 times now... I have emailed twice and no-one has responded and I have been unable to contact as there is no telephone number. I was so excited to find the books I wanted at such a great price, but there's no point finding them but never actually being able to purchase them...”

Helpful Report

Posted 5 years ago

“there is something seriously a miss with this webpage, I order a few books for my son for Christmas as they were on offer, notably a lot cheaper than anywhere else, I got an email advising order was underway following submitting my card details then two days later they advised they couldn't complete the order due to one of the following reasons: - 1. payment declined 2. fraud prevention restrictions? 3. unable to fulfil order. Numerous reviews on trust pilot where people have been given the exact same reasons.. too much of a coincidence that so many people would have exactly the same issues... I've cancelled my card to be on the safe side and wouldn't advise ordering from there..”

Helpful Report

Posted 5 years ago

“:-( I tired three times to buy the same book from Smyths. Each time payment I had to wait days for the payment to be taken and at that point the payment would not be taken and my purchase made void. Each time no explanation was given. I tried contacting Smyths to find out the cause and buy the book a different way and have had no response. I'm taking my business elsewhere.”

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Posted 5 years ago

“SCAMMERS!!! DO NOT USE. CARD MINING SITE.”

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Posted 5 years ago

Smyths Books is rated 1.0 based on 116 reviews