Name: Snapfish UK
Rating: 2.36

“If i could give 0 stars i would. Appalling - sent the wrong photographs which included photos of someone elses child - couldn't advise as to where the photos of my own children had ended up / been sent where. Complete breach of privacy and when tried to talk to them about it was only offered a refund via the chat function and no explanation as to where photos of my children were. Absolutely SHOCKING. Will never be using Snapfish UK again.”

Helpful Report

Posted 3 years ago

“Orders reportedly despatched 10 days ago have not arrived and have not even Been logged on the Royal Mail system - despite having a tracking number. (This suggests they are being shipped from abroad and have yet to arrive in the UK or were never delivered to Royal Mail). They are overdue yet Snapfish insists I keep waiting blaming Royal Mailz. This issue is not flagged up to customers and Snapfish continue to encourage people to place orders in time for Christmas despite now claiming there are known delays. I have spent 2 hours on the phone with pleasant people from Snapfish and have been promised a response but despite promises of head back from them by the end of the day - nothing. Frustrating and dishonest.”

Helpful Report

Posted 4 years ago

“Photos came back cropped, faces cut off etc a lot of images fuzzy. When I co reacted customer services they said it was my fault for not cropping/ editing all my pictures! Nowhere does it say when you send your pictures as they are straight from your photos/camera if you don't edit them all it'll be your fault. I also sent them pictures as proof. Rude really.”

Helpful Report

Posted 4 years ago

“They have not printed and sent half my order despite them telling me they have. I have £100 worth of prints missing. Complaint raised with PayPal. Never again this company are thieves”

Helpful Report

Posted 4 years ago

“I ordered a photobook for my best friend's 30th, as during lockdown I am unable to see her to celebrate. I was very pleased with the speed at which it was shipped. However, when checking the Royal Mail tracking, it said the below; *Returned to Sender Tracking no. QJ*********GB Sorry, we were unable to deliver this item at 04-06-2020 as it was not possible to identify the delivery address. It will now be returned to the sender. Service used: Royal Mail Tracked 24™ The address on the item was either incorrect or does not exist. Please contact the sender for any queries.* I therefore went onto livechat at Snapfish and was told I would have to wait for the delivery window for the item to be delivered to be over, as it could still be delivered. Which is obviously incorrect as it was RETURNED! I then went back on livechat today and spoke with a support member who was helpful i nthat he has reordered my item and it will now be remade. However at no point was any discount offered. I used snapfish as I thought they were good - I would advise against anyone using snapfish for a gift, you will be DISAPPOINTED. I wish I had gone elsewhere”

Helpful Report

Posted 4 years ago

“I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/”

Helpful Report

Posted 4 years ago

“I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/”

Helpful Report

Posted 4 years ago

“Too slow, don't bother! I ordered my boyfriend a Birthday card 13 days ago, first class delivery, and it still hasn't arrived. It's his birthday today. Really slow delivery especially when I'm receiving things in 1-2 days from Amazon and other online paltforms.”

Helpful Report

Posted 4 years ago

“I sat for hours to arrange the album as a gift for my friends anniversary. The quality was poorer than I thought it would be, some of the pictures were darker than they were on my pc. They had missed off the picture on the front cover. That not my fault, I was offered a replacement but I would need to re do the the whole album again at not charge. No guarantee that I would get the correct album this time. Gave up went to photo box site and started a new album, I found Photo box to be to be far superior to Snap fish. Wouldn’t recommend them to anyone.”

Helpful Report

Posted 4 years ago

“I was unhappy with my order and asked for a refund so I could get my money back but Snapfish cannot refund "...if the error is not from the production team". I now have an unwanted canvas I spent a lot of money on. Apparently a credit towards smaller prints will help the situation. Very disappointed in the customer service.”

Helpful Report

Posted 5 years ago

“The quality of printed photos is unacceptable. Printed the same photos via other websites- it was much better. I’ve used snapfish only because I needed few photographs for a friend, so disappointed! Never will use again ! Try to avoid!”

Helpful Report

Posted 5 years ago

“I have used snapfish for many years and was always happy. i ordered a calendar in January which was never delivered and although I reordered I am still waiting to receive the parcel. From the comments I have read they have a UK delivery problem.”

Helpful Report

Posted 5 years ago

“Very bad quality product, I order first photo’s and was very bad quality and I tried the photo-book and very disappointed. My printer at home print better than snapfish printer. Never again waisting my money and time.”

Helpful Report

Posted 5 years ago

“Ordered 3 photo books before Christmas and never arrived in time! They were a present! Reordered and got lost again and still waiting for the books over a month later. Poor customer service Not worth your money”

Helpful Report

Posted 5 years ago

“Order placed before Christmas and promised delivery by 19th December, these arrived after Christmas! However worse than the late delivery was the photo quality, dark, over saturated and dreadful paper quality.”

Helpful Report

Posted 5 years ago

“I would give 0 if I had the option. We received 10% of our order. We did however receive 3 other people's order. These peoples had photos of their children and other information that could be used to put a name to their child and their child's school. Snapfish were unable to confirm whether our photos had been sent to someone else (serious data breach) and didn't seem to understand why I was upset about it. I'm not convinced they will tell the others involved once we have returned the photos Will never use again”

Helpful Report

Posted 5 years ago

“I would give 0 if I had the option. We received 10% of our order. We did however receive 3 other people's order. These peoples had photos of their children and other information that could be used to put a name to their child and their child's school. Snapfish were unable to confirm whether our photos had been sent to someone else (serious data breach) and didn't seem to understand why I was upset about it. I'm not convinced they will tell the others involved once we have returned the photos Will never use again”

Helpful Report

Posted 5 years ago

“I would give 0 if I had the option. We received 10% of our order. We did however receive 3 other people's order. These peoples had photos of their children and other information that could be used to put a name to their child and their child's school. Snapfish were unable to confirm whether our photos had been sent to someone else (serious data breach) and didn't seem to understand why I was upset about it. I'm not convinced they will tell the others involved once we have returned the photos Will never use again”

Helpful Report

Posted 5 years ago

“If I could have given NO stars I would! Cards arrived, dreadful quality, photos darker than the proof I uploaded. Despite chatting to someone, presumably in India, she is not resolving issue or offering refund. Just asking me to spend more and more time sending snapshots which I find extraordinary given I am logged into my account and she should see these for herself. She cannot speak English. This is a LOUSY COMPANY. Do not use them.”

Helpful Report

Posted 5 years ago

“Warning to all: if you complain about something wrong with the pictures you have been sent, Snapfish will send to you a ''credit'' for example 20 free pictures and you have to pay the postage. However, where the catch is: on your next order,if you are sending at the same time many more pictures and want to include a discount, the system will not allow it and you end up paying more than you should have if you did not have the ''credit''. If you ever get a small credit from Snapfish, ask them to remove it from your account and ask for the pictures to be redone and sent to you free.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Snapfish UK Reviews