“DO NOT order from Snapfish! I ordered a photo print and frame from Snapfish and was delivered a pixilated, blurry photo printed on cheap paper. It came with a cheap barely together frame.
The only was to contact customer service is through a chat where they give you generic responses and tell you they can only give you credits for your product. Nothing was resolved and I was told “they would look into it”.
I ended up throwing away what was supposed to be a Mother’s Day gift because it would’ve been too embarrassing to gift this product.”
“Terrible customer service. Took all day to finally get a text chat. I sent photos of a bad book binding job, pages were not straight, just a sloppy job and they were loose. They said the book was fine, so they didn’t care but they got the money!! So disappointed. No more business from me. Do not buy books from them. They don’t care.”
“I had ordered my parents' 50th Anniversary photo book for my family for the past Christmas and it had a printing error where my dad was repeated in the picture while my mom was cut off. Made a complaint and they said they would reprint the books. The books came with the exact printing error and now I have 8 books with the same issue. I made another complaint and asked for a refund because I no longer wanted to deal with them but never heard back from them in so many months.
Also, the overall quality of the prints are also not great even though I had ordered glossy.
I will not deal or recommend Snapfish to anyone especially for their customer service.”
