Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent customer service on a warranty issue.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your feedback with us! We're pleased to hear that you had an excellent customer service experience, particularly with regards to a warranty issue. Ensuring our customers are satisfied is our top priority, and we're here to assist whenever you need us. If you have any more questions or require further assistance, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The support person I spoke with was well informed and extremely helpful and pleasant.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave your feedback. We're delighted to hear that you found our support person well-informed, helpful, and pleasant. Providing top-notch assistance is a priority for us, and it's always rewarding to know that we've met your expectations. If you ever have more questions or need further assistance in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose started leaking and Sun Joe stood behind the product and replaced my hose. I’m a very happy customer!!”

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Posted 1 year ago

Dear Elizabeth, We're thrilled to hear that you're a happy customer! Our aim is always to provide the best products and service to our valued customers, and we're glad to have resolved the issue with your hose to your satisfaction. If you ever need any further assistance or have more questions, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

Dear Anatoli, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service team. At Snow Joe + Sun Joe, we take pride in providing top-notch support to our valued customers. If you ever need assistance or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The 2 year warranty was honored and I was sent a new hose.”

Helpful Report

Posted 1 year ago

Dear Amy, Thank you for sharing your experience with us. We're pleased to hear that we could honor your 2-year warranty and provide you with a new hose. Our goal is to ensure that our customers are satisfied with their Snow Joe + Sun Joe products and that any issues are addressed promptly and efficiently. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“my sunjoe pressure washer had pressure issues and was replaced under warranty. thank you”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to share your experience with us. We're pleased to hear that we could assist you with your Sun Joe pressure washer issue under warranty. At Snow Joe + Sun Joe, customer satisfaction is a top priority, and we're committed to ensuring that our customers have a positive experience with our products and service. If you ever have more questions or need assistance, please feel free to reach out. We're here to help, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Within 2 minutes the agent had a total grasp of my situation and had verified that I had ordered the item from them. A replacement was out of stock but he found a substitute that I believe is better for me as well. Has not been received but I have total confidence.”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for sharing your experience with us. We're delighted to hear that our agent was able to quickly understand your situation and verify your order. Your satisfaction is important to us, and we're glad to know that you have confidence in the substitute item we've arranged for you. We strive to provide the best possible service to our customers, and we're always here to assist you with any questions or concerns you may have. If there's anything else we can do to enhance your experience or if you require further assistance when your replacement arrives, please don't hesitate to reach out to us. Once again, thank you for choosing Snow Joe + Sun Joe, and we appreciate your trust in our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called your support phone 2 times. The 2 different people that I spoke to were very polite, friendly, and helpful.”

Helpful Report

Posted 1 year ago

Dear Thomas, Thank you for sharing your positive experience with our customer support team. We're delighted to hear that both of our representatives were polite, friendly, and helpful during your interactions with them. Providing excellent customer service is a top priority for us at Snow Joe + Sun Joe, and it's rewarding to know that our team members met your expectations. If you ever have more questions or need assistance in the future, please feel free to reach out to us. We're here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Romel Mendoza was very helpful and efficient in submitting a replacement hose for the leaking one I had. I have always had great service from SunJoe. Thank you so much!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're delighted to hear that Romel was able to assist you efficiently in submitting a replacement request for your leaking hose. Providing excellent service is what we strive for, and we're pleased that you've consistently had great experiences with Sun Joe. If you ever have more questions or require assistance in the future, please feel free to reach out. We're here to help, and your satisfaction is important to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“tres bon service”

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Posted 1 year ago

Très cher client, Merci d'avoir pris le temps de partager votre retour avec nous. Nous sommes heureux d'apprendre que vous avez reçu un très bon service de notre part. Fournir un excellent service à nos clients est notre priorité absolue et nous sommes heureux d'avoir pu répondre à vos attentes. Si jamais vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Cordialement, Service client Snow Joe + Sun Joe

Posted 1 year ago

“Angel helped me get my 2nd hose quickly, because the 1st 1 said delivered but I never received it? I really appreciated the communication and prompt action.”

Helpful Report

Posted 1 year ago

Dear Robin, Thank you for sharing your experience with us. We're delighted to hear that Angel was able to assist you promptly and resolve the issue with your hose. Communication and prompt action are indeed essential, and we're glad to know that you appreciated our efforts in this regard. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I’m very impressed by the quick response that I received…”good” customer service is rather uncommon today….many companies could take a lesson from SnowJoe. ….haven’t received the item as it was only processed yesterday.”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and we're thrilled to hear that you've been impressed with the quick response you received from our customer service team. We understand the importance of good customer service, and we're committed to providing the best support to our valued customers. We hope your replacement item arrives promptly and meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Timely processing Excellent customer service by Julie (Contractor)”

Helpful Report

Posted 1 year ago

Dear George, Thank you for taking the time to share your feedback with us! We're pleased to hear that you experienced timely processing and excellent customer service, particularly from Julie. Providing efficient and helpful support is a top priority for us, and we're glad to know that our team met your expectations. If you ever have more questions or require assistance in the future, please feel free to reach out. We're here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a problem with my hose.. luckily,I registered it when I bought it ..I called and they replaced it..the replacement arrived today..great customer servce!”

Helpful Report

Posted 1 year ago

Dear Al, Thank you for sharing your positive experience with us! We're delighted to hear that you had a great customer service experience when you encountered an issue with your hose. It's wonderful to know that our registration process and support team were able to swiftly provide you with a replacement, which arrived promptly. If you ever have more questions or need further assistance with any of our products, please don't hesitate to reach out. We're here to help you with any future needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Best ever”

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Posted 1 year ago

Dear Semir, Thank you for your brief but enthusiastic review! We're thrilled to hear that you had a fantastic experience with our products or services. Your satisfaction is our top priority, and we're always here to assist you in any way we can. If you ever have more to share or need assistance with anything else, please feel free to reach out. We appreciate your support and look forward to continuing to provide you with the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer skills Stephine Josè... This is one person that absolutely cares about their customers A very valuable rep. for Snow Joe Co.”

Helpful Report

Posted 1 year ago

Dear Valerie, Thank you for your kind words and appreciation for Stephine's customer service skills. We're delighted to have team members like him who are dedicated to providing exceptional service and care to our customers. Your feedback means a lot to us, and it's wonderful to hear that you had a positive experience with our representative. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The most recent experience was great. The first time I called was also great, but the customer service person dropped the ball and I never got the return label, even after sending a reminder to you home page.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your feedback. We're glad to hear that your most recent experience with us was great. However, we apologize for any inconvenience you faced during your initial contact with us. It's important to us that we provide consistent and excellent customer service. If you ever encounter any issues in the future or have any unresolved concerns, please don't hesitate to reach out to us. We're here to assist you promptly and ensure you have a positive experience with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Knowledgeable and efficient”

Helpful Report

Posted 1 year ago

Dear Bruce, Thank you for your kind words! We're delighted to hear that you found our team knowledgeable and efficient. Your satisfaction is important to us, and we're here to assist you with any further inquiries or assistance you may need. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very easy to reach someone by phone, the person assisting me communicated clearly, and the entire experience was hassle-free.”

Helpful Report

Posted 1 year ago

Dear Kevin, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience with our customer service team. Providing easy accessibility and clear communication is something we prioritize, and it's wonderful to know that our efforts made your experience hassle-free. Your satisfaction is our top priority, and your kind words serve as a great motivator for our team. If you ever have more questions or require assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“nobody responded, Julie”

Helpful Report

Posted 1 year ago

Dear Tom, We apologize for the lack of response you experienced, and this certainly does not align with our commitment to providing excellent customer service. Your feedback is valuable, and we will investigate this matter further to ensure it doesn't happen again in the future. Please don't hesitate to reach out to us again if you have any concerns or questions. We are here to assist you and will make sure your needs are addressed promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews