Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They were awesome.cannot thank them enough!”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your kind words! We're delighted to hear that you had an awesome experience with us. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I emailed customer service regarding a hole in the hose after it "exploded". They were very responsive. I answered a few questions and they immediately shipped a replacement. I'm very pleased with the representatives and the ease of working with a fine company as this.”

Helpful Report

Posted 1 year ago

Dear Mitch, Thank you for sharing your experience with us. We're glad to hear that our customer service team was responsive and able to promptly address the issue you had with the hose. It's fantastic that you found the representatives helpful and that the replacement process was easy. We're committed to ensuring our customers' satisfaction, and we're thrilled that we could meet your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“multiple people assisted and were very professional.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for your feedback! We're pleased to hear that our team provided professional assistance to you. If you have any more questions or need further help in the future, please feel free to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ray did an AMAZING JOB making sure my needs were met! Such great customer service 😁”

Helpful Report

Posted 1 year ago

Dear Ashley, Thank you for sharing your feedback! We're thrilled to hear that Ray provided you with amazing customer service and ensured your needs were met. Your satisfaction is our top priority, and we're glad we could assist you. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sun Joe stands by their product. I received a replacement product that was covered under warranty. Customer service was helpful(thanks John) and painless.”

Helpful Report

Posted 1 year ago

Dear James, Thank you for sharing your experience with us. We're pleased to hear that you found value in our commitment to standing by our products and providing replacements when covered under warranty. We're glad that John from our customer service team was able to assist you in a helpful and efficient manner. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had power issue with electric dethatcher. Replacement process under warranty was quick and painless.”

Helpful Report

Posted 1 year ago

Dear Larry, Thank you for taking the time to share your experience with us. We're pleased to hear that even though you encountered a power issue with your electric dethatcher, the replacement process under warranty was a smooth and hassle-free experience. At Snow Joe + Sun Joe, we understand how important it is for our customers to have reliable equipment, and we're glad that we were able to swiftly address your concern. It's great to know that our warranty replacement process met your expectations and provided you with a quick resolution. We're committed to providing top-notch service and support to our customers, and your feedback reinforces our dedication to this mission. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin/ contractor awsome,never buy anything but a joe!!!!!”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your kind words and for highlighting the excellent service provided by Marvin. We're thrilled to know that you're satisfied with our products and the support you received. Your trust and loyalty mean a lot to us. Should you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty on items is great, customer service is above great”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your kind words! We're thrilled to hear that you're satisfied with our warranty coverage and customer service. We strive to provide excellent support to our valued customers. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Their service is beautiful, I just requested to send the replacement part but they sent the whole new one.”

Helpful Report

Posted 1 year ago

Dear Amy, Thank you for your feedback! We're delighted to know that you had a positive experience with our service. We're committed to providing the best assistance possible. If you ever need anything else or have further questions, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received a hose as a gift. It was defective. I called the company. The rep registered the hose for me and then sent me a replacement hose after registering the new one. Thank you Snow Joe”

Helpful Report

Posted 1 year ago

Dear Brenda, Thank you for reaching out to us and for sharing your feedback. We're sorry to hear that the hose you received initially was defective, but we're pleased that we could promptly address the issue and provide you with a replacement. Our team is dedicated to ensuring our customers have a positive experience with our products, and we're glad that we could assist you in getting a functional hose. Your satisfaction is important to us, and we appreciate your patience and understanding throughout this process. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help and make sure you have the best experience possible with our products. Thank you for choosing Snow Joe + Sun Joe. We hope you enjoy using your new hose, and we're here for you whenever you need us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service. Thank you!”

Helpful Report

Posted 1 year ago

Dear Khorshed, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service excellent and that we could meet your expectations. Providing top-notch service is our priority, and it's wonderful to know that our efforts have made a positive impact on your experience. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My claim was solved fast and great, thank you I am very pleased. Bogdan”

Helpful Report

Posted 1 year ago

Dear Bogdan, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your claim was resolved quickly and to your satisfaction. Providing excellent customer service is our priority, and we're glad we could assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose acquired a small hole in it. I communicated by email. The response was fast. My email was sent about the end of a business day and I received a response the next morning. I sent pictures and a new hose was sent. I received the hose within a few days. Very happy with their customer service and the way they stand behind their products. I use the aqua joe hose in my backyard and front yard. I love how easy they are to maneuver and store. I especially love how much lighter they are than a regular hose. Highly recommend their products.”

Helpful Report

Posted 1 year ago

Dear Rita, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that we could swiftly address the issue with your hose and provide you with a replacement. Your satisfaction is important to us, and we're glad we could stand behind our products to ensure your needs are met. We're also thrilled to know that you're enjoying the benefits of our Aqua Joe hose in your backyard and front yard. Your recommendation means a lot to us, and we're grateful for your support. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer Service is Amazing. Troubleshooting first, then once I sent in the nonworking mower, I received a Brand New Upgrade. Great Company!”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you for sharing your wonderful experience with our Customer Service team. We're thrilled to hear that our troubleshooting process and support led to a successful resolution. Providing exceptional service and ensuring customer satisfaction are our top priorities. We're glad we could assist you in resolving the issue with your mower and providing you with a brand-new upgrade. If you have any questions or need further assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They took great care of my Issue. Customer Care is excellent. Product, not so good.”

Helpful Report

Posted 1 year ago

Dear Dave, Thank you for sharing your feedback with us. We're glad to hear that our Customer Care Team was able to address your issue effectively. However, we're sorry to learn that you're not completely satisfied with the product itself. We appreciate your honesty and value your input as it helps us improve. If there's anything specific you'd like to share about the product or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist and ensure your overall experience is a positive one. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent experience!”

Helpful Report

Posted 1 year ago

Dear Colleen, Thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent interaction with our team. Providing top-notch customer service is a priority for us, and we're glad to know we met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fantastic! I was empressed!”

Helpful Report

Posted 1 year ago

Dear Patricia, We're thrilled to hear that you had a fantastic experience with us! Your satisfaction is our ultimate goal, and we're here to provide you with top-notch service whenever you need it. If you have any more feedback or questions, don't hesitate to reach out. Thank you for your support and for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience was wonderful!”

Helpful Report

Posted 1 year ago

Dear Amy, We're delighted to hear that you had a wonderful experience with us! Providing excellent service is our top priority, and we're here to assist you whenever you need help. If you have any more questions or if there's anything else we can do for you, please feel free to reach out. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful the second time. Actually looked into the issue and processed the replacement. This works so much better when one talks with an actual person instead a chat box. They are useless.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're glad to hear that our team was able to provide you with the assistance you needed during your interaction. We understand the importance of personalized and efficient support, and we're here to make sure your experience is smooth and helpful. If you have any questions or need further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews