Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Pleasant, efficient, and truly helpful service!”

Posted 1 year ago

Dear Michael, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a pleasant and efficient experience with our customer service team. Providing helpful and responsive service is one of our main goals, and we are delighted that we were able to assist you effectively. Your satisfaction is our priority, and we always strive to ensure that our customers have a positive experience with our products and services. If you have any more questions or need further assistance in the future, don't hesitate to reach out to us. We are here to help and provide support whenever you need it. Thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was spot on”

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Posted 1 year ago

Dear Raymond, Thank you for reaching out to us, and we appreciate your kind words regarding our customer service. We are delighted to hear that you had a positive experience with Snow Joe + Sun Joe. Providing excellent customer service is one of our top priorities, and we strive to assist our customers promptly and effectively. It's fantastic to know that we were able to meet your expectations and address your needs. If you ever have any questions, concerns, or require further assistance, please feel free to contact us. We are here to help and ensure that you have a smooth and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an Aqua Joe car washer that had a malfunction in the trigger and wouldn't shut the water off. As it was registered, the Sun Joe company replaced it and were extremely helpful in this matter. Their customer service team showed care and concern to resolve my issue.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us! We are delighted to hear that you are satisfied with our service and that we could assist you with the malfunctioning trigger on your Aqua Joe car washer. At Snow Joe + Sun Joe, we take great pride in standing behind our products and providing exceptional customer service. We understand the importance of resolving issues promptly and ensuring our customers' satisfaction. Your feedback reaffirms our commitment to delivering the best possible service to all our valued customers. We are glad that you had registered your product, as it allows us to quickly and efficiently address any concerns you may have. Our customer service team works diligently to provide care and support, and we're thrilled to know that their efforts helped resolve your issue. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We are here to help and ensure that you continue to have a positive experience with Snow Joe + Sun Joe products. Thank you once again for choosing our products, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent Customer service. Keep up the good work!”

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Posted 1 year ago

Dear Valued Customer, Thank you for your kind words and positive feedback! We truly appreciate your thoughtful acknowledgment of our customer service efforts. At Snow Joe + Sun Joe, our main goal is to provide exceptional service to our valued customers like you. Your satisfaction is our top priority, and we are thrilled to know that our efforts have met your expectations. We take great pride in our products and the service we offer, and we're committed to continuously improving and delivering the best experience possible. Your feedback encourages us to keep up the good work and motivates us to strive for excellence in all that we do. If you ever have any questions or need assistance in the future, please feel free to reach out to us. Our dedicated team is always here to assist you and ensure your experience with Snow Joe + Sun Joe remains exceptional. Once again, thank you for being a valued customer, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I really like my Snow Joe hose. I needed to get a warranty replacement and Snow Joe replaced right away. Great service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you are enjoying your Snow Joe hose, and we're even happier that our warranty replacement process was able to meet your expectations. At Snow Joe + Sun Joe, customer satisfaction is our top priority, and we take great pride in providing excellent service to our valued customers like you. We understand the importance of quick and efficient resolutions when it comes to warranty claims, and we're pleased to know that our team was able to process your replacement promptly. If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out to us. Our dedicated customer care team is always here to help ensure you have a positive experience with our products and services. Once again, thank you for being a valued customer of Snow Joe + Sun Joe. We truly appreciate your support and hope that your Snow Joe hose continues to serve you well for a long time to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was a very difficult event for me. I have bought a lot of items from you company and I feel like you should have been a little more acamadating when I haveconly owned your item for a year and it already broke down. I had to go out and purchase a box, then pay for ups to pick it up. I don't have a truck or a large vehicle to fit this large box in. I feel like your customer care was really not interested in helping me at all.”

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Posted 1 year ago

Dear Valued Customer, We apologize for the difficult experience you had with our customer service, and we completely understand your frustration with the situation. We genuinely value your loyalty as a customer, and it's disheartening to hear that we didn't meet your expectations during this time. First and foremost, we want to express our sincerest apologies for the inconvenience you faced in returning the defective item. Our aim is always to make the process as smooth and hassle-free as possible for our customers, and it's clear that we fell short in this instance. We have reviewed the details of your case, and we agree that we could have been more accommodating and understanding of your specific situation. Please know that we deeply regret the way this situation was handled, and we assure you that we are taking this matter seriously. We will be conducting a thorough review of our customer care practices to identify areas where we can improve and ensure that such incidents are avoided in the future. We genuinely value your feedback, and it is through valuable insights like yours that we can learn and grow as a company. We hope that you will give us another chance to provide you with the level of service that you deserve and expect from Snow Joe + Sun Joe. Once again, we are truly sorry for the negative experience you had, and we will do everything in our power to make it right. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My Sun Joe pressure washer had issues. Good folks at SunJoe not only handled a warranty replacement, but upgraded me to a better model because the one I had was on back order”

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Posted 1 year ago

Dear Raymond, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a positive interaction with our team at Snow Joe + Sun. We understand how frustrating it can be when a product encounters issues, and we are committed to providing efficient solutions to our customers. We are glad that we could assist you with a warranty replacement for your Sun Joe pressure washer. Furthermore, we are delighted to know that we were able to offer an upgrade to a better model when the one you had was on backorder. Our team always aims to go above and beyond to ensure our customers' satisfaction, and it's rewarding to hear that our efforts were appreciated. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you continue to enjoy our products. Thank you once again for choosing Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good customer servi.”

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Posted 1 year ago

Dear Joe, Thank you for reaching out to us. We appreciate your feedback and are glad to know that you had a positive experience with our customer service. At Snow Joe + Sun Joe, we strive to provide the best possible service to our customers. Your satisfaction is our priority, and we are delighted that you found our customer service to be good. If you have any further questions or need assistance with anything, please feel free to contact us. We are here to help and ensure that you have a seamless and enjoyable experience with our products. Once again, thank you for your kind words. We value your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Awaiting my replacement hose as my original slung a leak.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We apologize for any inconvenience caused by the leak in your original hose, and we truly appreciate your patience. Rest assured that we are working diligently to process your replacement hose as quickly as possible. Our team is dedicated to providing outstanding customer service, and we're committed to ensuring that you receive a high-quality replacement to address the issue you experienced. Your satisfaction is our top priority, and we want to make sure you can enjoy the full benefits of our products without any hassle. Please know that we are actively monitoring the progress of your replacement and will keep you updated on its status. If you have any questions or need further assistance, please don't hesitate to reach out to us at any time. Our team is here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. We value your business, and we look forward to providing you with a reliable replacement hose that meets your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative was very helpful and efficient.”

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Posted 1 year ago

Dear Laurie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our customer service representative. At Snow Joe + Sun Joe, we take pride in providing efficient and helpful support to our customers. Your satisfaction is our top priority, and we are thrilled that our representative was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have a smooth and pleasant experience with our products and services. Once again, thank you for your kind words. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. After explaining my problem, the agent offered a replacement quickly.”

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Posted 1 year ago

Dear Peter, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had an excellent customer service encounter with our team. At Snow Joe + Sun Joe Customer Care, we strive to provide the best support possible, and it's wonderful to know that we were able to assist you promptly and efficiently. Your satisfaction is our priority, and we are committed to ensuring that our customers receive the assistance they need with ease. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with our products and services. Once again, thank you for your kind feedback. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our service. Providing great customer service is at the heart of what we do, and we are thrilled to know that we met your expectations. At Snow Joe + Sun Joe, we strive to ensure that every interaction with our customers is pleasant and efficient. Your satisfaction is our ultimate goal, and we're glad to have been of assistance to you. If you have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We are always here to help and provide support to ensure that you have the best experience with our products. Thank you again for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service!”

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Posted 1 year ago

Dear Donna, Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had an excellent customer service experience with us. At Snow Joe + Sun Joe, providing top-notch service to our valued customers is our utmost priority. We're glad to know that our team was able to meet your expectations and assist you promptly and efficiently. If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out. We are always here to help and ensure that you have a positive experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is important to us, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent was very helpful!”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us. We're thrilled to hear that our agent was able to assist you effectively. Providing helpful and efficient customer service is one of our top priorities, and we're glad that we could meet your expectations. At Snow Joe + Sun Joe, we take pride in our dedicated team of customer care representatives who are always ready to provide support and assistance whenever needed. Your satisfaction is paramount to us, and we're pleased to know that you had a positive experience with our service. If you have any more questions or require further assistance, please feel free to reach out to us at any time. We are here to ensure that your experience with our products is enjoyable and hassle-free. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're delighted to hear that our team was able to assist you in a helpful manner. At Snow Joe + Sun Joe, we strive to provide top-notch customer service, and it's always rewarding to know that our efforts have made a positive impact on our valued customers like yourself. If you ever have any further questions or need assistance with our products, please don't hesitate to reach out. We're here to ensure that you have a smooth and enjoyable experience with our brand. Once again, we sincerely appreciate your feedback and thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Kind and efficient, wonderful experience!!”

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Posted 1 year ago

Dear Lisa, Thank you for your kind feedback! We are thrilled to hear that you had a wonderful experience with our customer service. We strive to provide the best support to our valued customers, and it's heartwarming to know that our efforts have made a positive impact on you. We believe that being kind and efficient in assisting our customers is essential, and we are glad that you found our service to be just that. Your satisfaction is our ultimate goal, and we are delighted to have been of assistance to you. If you ever have any more questions or need further assistance, please don't hesitate to get in touch with us. We are here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. Your support means the world to us, and we are honored to have you as our customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I chatted about my hose springing a leak. Cherry asked a few questions and then had a new hose sent out. It was an easy process and all was resolved in one chat and quickly.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us about the issue with your hose. We apologize for the inconvenience you experienced, but we're thrilled to hear that Cherry was able to assist you promptly and resolve the problem in just one chat. At Snow Joe + Sun Joe, we strive to provide efficient and effective customer service to ensure our customers' satisfaction. We're glad that she could address your concerns and arrange for a replacement hose to be sent out swiftly. If you encounter any further issues or have any questions in the future, please don't hesitate to contact us again. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. We hope your new hose meets all your expectations and serves you well. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Easy transaction.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your message! We're glad to hear that your transaction with us was smooth and hassle-free. Providing an easy and convenient shopping experience is one of our top priorities at Snow Joe + Sun Joe. If you have any questions or need assistance with anything in the future, please don't hesitate to contact us. We're always here to help and ensure that you have a positive experience with our products and services. We sincerely appreciate your support and hope to have the opportunity to serve you again in the future. Should you need anything, feel free to reach out to our dedicated customer care team. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was told to send my defective flashlight back and hang on to the battery and a replacement will be sent. I used the UPS label you provided, as directed. I sent it back. It was delivered to you on 7/5/2023 and I haven't heard a word or gotten a new flashlight. The really annoying thing is being left to leave this review and probably 10 other review requests on the BBB site yet no one has responded to any of my tickets but they pretend they have helped me and send me the request for review. So far 4 different agents claiming to have helped me send this and not a single one of them has even communicated with me. So I like the products & the convenience of interchanging batteries amongst tools but without customer service nothing else matters.”

Helpful Report

Posted 1 year ago

Dear Leighlon, We apologize for the inconvenience and frustration you have experienced regarding your defective flashlight and the lack of communication from our customer service team. This is certainly not the level of service we strive to provide, and we understand your disappointment. Upon receiving your message, we immediately investigated the matter, and we sincerely apologize for the oversight on our part. It seems that there was a breakdown in our internal communication, which resulted in your case not being properly addressed. Rest assured, our team will provide you with an update as soon as possible to resolve the issue. We understand that you have been frustrated by the lack of communication and we apologize for not keeping you informed during this process. We are actively working on improving our customer service procedures to ensure that such issues do not recur in the future. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this situation has caused. We value your trust in our products and our brand, and we want to assure you that we are committed to providing the best customer service experience possible. If you encounter any further issues or have any other concerns, please do not hesitate to reach out to us directly. Our team is here to assist you and ensure that your experience with our products and services is a positive one. Once again, we sincerely apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention, as it helps us to continually improve our processes and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Speedy and excellent support. Thank you”

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Posted 1 year ago

Dear Valued Customer, Thank you for your message! We are delighted to hear that you had a speedy and excellent support experience with our team. We strive to provide efficient and top-notch support to all our valued customers. Your satisfaction is our priority, and we are thrilled that we could meet your expectations. Once again, thank you for choosing Snow Joe + Sun Joe. If you ever need further assistance or have any questions, please don't hesitate to contact us. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews