Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Easy to use & customer service is the best!”

Posted 10 months ago

Dear Beverly, Your review is music to our ears – "easy to use & customer service is the best!" It's our mission to deliver both effortless products and stellar service, so your double thumbs up makes us beam with pride! Knowing our product's user-friendliness exceeded your expectations fills us with joy. We pour our passion into creating intuitive and convenient tools, and your positive feedback confirms we're hitting the mark. And to hear that our customer service earns another "best" title? Well, that simply melts our hearts! We strive to make every interaction helpful, courteous, and efficient, and knowing we achieved that for you brings a warm glow to our entire team. Thank you for choosing Snow Joe + Sun Joe and for sharing your fantastic experience. Your kind words motivate us to continuously refine our products and service, ensuring every interaction is a smile-inducing one. Should you ever need anything, please don't hesitate to reach out. We're always here to lend a helping hand and keep those "best" reviews rolling in! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I bought a Snow Joe snow blower from Walmart and it was not working when I tested it on the 32nd day and I couldn't return it due to Walmart policies. I have to connect with the Snow Joe team and I appreciate that the team is good at supporting customers. They sent me a replacement unit. I am happy.”

Helpful Report

Posted 10 months ago

Dear Rajan, We understand your frustration with the initial snow blower not working and Walmart's return policy. While we regret that happened, we're thrilled to hear you reached out to our team and experienced firsthand our dedication to supporting customers! Knowing that our team listened to your concerns, understood the situation, and promptly sent you a replacement unit brings a wave of relief and pride. We strive to turn any snowy frowns into happy solutions, and it warms our hearts that we achieved that for you. We are committed to standing behind our products and ensuring your satisfaction, even when situations like these arise. Thank you for appreciating our customer support team's efforts – your kind words motivate us to keep providing efficient and helpful assistance. Now, you can tackle those wintry challenges with your brand new, fully functional Snow Joe snow blower! We hope you enjoy its power and convenience, and remember, we're always here if you need anything in the future. So, go forth and conquer those snowdrifts with a smile! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“always good service”

Helpful Report

Posted 10 months ago

Dear Larry, Your review saying "always good service" brings a big smile to our faces! While brevity has its charm, we'd love to know what about our service consistently delights you. Was it a specific interaction with a helpful representative? The ease of using our products? Sharing your experience helps us continue to improve and ensure every Snow Joe + Sun Joe encounter is memorable. Of course, we're thrilled to hear that you've consistently had positive experiences with us. We strive to make every interaction efficient, friendly, and focused on finding solutions. Hearing that we're delivering on that promise makes all the difference. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive feedback. Your loyalty motivates us to keep raising the bar for customer service, ensuring every interaction is worth writing home about (or, at least, leaving a review!). If there's anything specific you'd like to share about your experiences, please don't hesitate to tell us! We're always open to feedback and excited to learn how we can keep exceeding your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I called with a snow thrower issue and Charito did an excellent job in addressing my issue! THANKS Charito!”

Helpful Report

Posted 10 months ago

Dear Valued Customer, We are so thrilled to hear about your fantastic experience with Charito from our customer service team! Your kind words about his ability to address your snow thrower issue are truly appreciated and will be shared with him directly. It's our mission at Snow Joe + Sun Joe to provide exceptional customer service, and Charito's dedication exemplifies that commitment perfectly. Thank you for taking the time to share your positive feedback. It means so much to us and motivates us to continue exceeding expectations. We're happy to know that your snow thrower issue is resolved and you can be back to conquering winter! Should you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Service

Posted 10 months ago

“I recently had the pleasure of experiencing the outstanding customer service provided by Snow Joe, and I cannot express enough how impressed I am with their commitment to customer satisfaction. From the moment I reached out for assistance with a product inquiry, Snow Joe's customer service team demonstrated unparalleled professionalism and a genuine desire to help. The representative I spoke with was not only knowledgeable about their products but also went above and beyond to ensure that my concerns were addressed promptly and effectively. What truly sets Snow Joe apart is the personalized and friendly approach they take towards their customers. The representative took the time to listen attentively to my questions, providing clear and concise answers while making sure I felt valued as a customer. Their dedication to delivering top-notch service was evident throughout the entire interaction. Moreover, Snow Joe's commitment to resolving issues promptly is truly commendable. They not only resolved my concern swiftly but also followed up to ensure that I was completely satisfied with the resolution. This level of attention to detail and follow-through is a testament to their dedication to customer happiness. In a world where exceptional customer service is often hard to come by, Snow Joe has set a new standard. Their team has proven that they genuinely care about their customers and are willing to go the extra mile to guarantee satisfaction. I am now a devoted Snow Joe customer, not just for their innovative products but also for the unparalleled customer service experience they provide. If you're looking for a company that prioritizes customer satisfaction and stands behind their products, I wholeheartedly recommend Snow Joe. Their exceptional customer service has won me over, and I am confident that others will have similarly positive experiences. Thank you, Snow Joe, for setting the bar high and redefining what outstanding customer service truly means!”

Helpful Report

Posted 10 months ago

Dear Thomas, Thank you so much for taking the time to share your outstanding experience with Snow Joe's customer service team. We are truly honored and grateful for your kind words. At Snow Joe, we believe that exceptional customer service is a cornerstone of our commitment to customer satisfaction. We are thrilled to hear that our team demonstrated professionalism and a genuine desire to assist you with your product inquiry. It is our goal to provide knowledgeable support and ensure that all your concerns are addressed promptly and effectively. We take great pride in our personalized and friendly approach, and we are delighted that you felt valued as a customer. Listening to our customers and providing clear and concise answers is something we prioritize, as we believe in building strong relationships based on trust and open communication. We understand the importance of resolving issues in a timely manner, and we are glad that we were able to meet your expectations. Following up to ensure your complete satisfaction is part of our commitment to delivering exceptional service, and we are thrilled that you recognized our dedication to attention to detail and follow-through. Your recommendation means the world to us, and we are honored to have earned your loyalty as a devoted Snow Joe customer. We will continue to work hard to exceed your expectations and provide you with innovative products and exceptional customer service. Thank you once again for your kind words and for choosing Snow Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Made progress each email. Satified!”

Helpful Report

Posted 10 months ago

Dear Glenn, We're thrilled to hear that you've made progress with each email and are feeling satisfied! Knowing that our communication helped you move forward truly makes our day. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and clear, timely communication. Your review confirms we're on the right track, and we're so happy to have been a part of your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help you get the most out of your Snow Joe or Sun Joe product. Thank you again for your review and your business. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“wonderful customer service. very knowledgeable person on the company side. Well done”

Helpful Report

Posted 10 months ago

Dear Cindy, Hearing your words about our "wonderful customer service" and "knowledgeable person on the company side" is truly music to our ears! We thrive on providing exceptional support and ensuring our customers have a positive experience every time. Knowing that our team's expertise was helpful and made a difference fills us with pride. We invest heavily in training and resources to ensure our representatives are equipped to answer your questions and resolve your concerns effectively. If you'd like to share more about the specific situation or the knowledge that impressed you, we'd love to hear it. It allows us to recognize our team members' achievements and continuously refine our training to keep exceeding expectations. We strive to be your go-to source for all things Snow Joe + Sun Joe, and your feedback serves as invaluable encouragement. Thank you for trusting us, and please know that we're always here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Everyone was great”

Helpful Report

Posted 10 months ago

Dear Kevin, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that your experience with our team was exceptional. Providing excellent customer service is something we take great pride in, and we are delighted that our efforts have met your expectations. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are always here to provide the professional support you deserve. Thank you for choosing Snow Joe + Sun Joe. We sincerely appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I am waiting for Sun Joe to issue a credit for my defective steamer. STM-30E otherwise you done a great job handling my steamer problem. Thank you, I really need the new steamer now.”

Helpful Report

Posted 10 months ago

Dear Randy, Thank you for your patience and understanding regarding your defective STM-30E steamer. We appreciate your kind words about our initial handling of the situation and can assure you that we're working diligently to get you a credit as quickly as possible. We understand how important it is to have a reliable steamer, especially with cleaning needs often increasing during the colder months. Please know that expediting your credit is a top priority for us. One of our team members will contact you today regarding the refund. In the meantime, if you have any questions or require further assistance, please don't hesitate to reach out. We're here to help in any way we can. We apologize again for the inconvenience caused by the defective steamer and appreciate your continued patience. We're confident that you'll be pleased with the timely resolution and look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“great service”

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Posted 10 months ago

Dear Neil, Thank you for taking the time to provide feedback on the great service you received. We greatly appreciate your kind words and are thrilled to hear that you were satisfied with your experience. At Snow Joe + Sun Joe Customer Care, delivering exceptional service is of utmost importance to us. We strive to provide efficient and professional assistance to all our valued customers, and we are delighted that we were able to meet your expectations. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Warranty dept very courteous and helpful.”

Helpful Report

Posted 10 months ago

Dear Valued Customer, We are delighted to hear that your recent experience with our Warranty department was positive! Knowing that our team provided courteous and helpful service truly warms our hearts. We strive to ensure every interaction with Snow Joe + Sun Joe is seamless and positive, and your feedback reaffirms our commitment to providing exceptional customer care. We appreciate you taking the time to share your feedback. Hearing about our team's dedication to assisting customers during warranty situations motivates us to continually improve our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I recently filled out a warranty on line and technology was not having it and your employee walked me through it without a snag what a stress relieving experience it was, nothing like talking to a human being!”

Helpful Report

Posted 10 months ago

Dear Larry, Thank you so much for taking the time to share your positive experience with our warranty process! We're thrilled to hear that our employee was able to assist you smoothly, making it a stress-relieving experience. We understand the value of human interaction, especially when it comes to resolving concerns. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your feedback and are delighted to have been of help. Thank you for choosing our products! Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“The customer service representative was very helpful and understanding of my concerns. They were addressed promptly and efficiently! Thank you!!!!”

Helpful Report

Posted 10 months ago

Dear Mike, Thank you for taking the time to share your positive experience with our customer service representative. We are delighted to hear that your concerns were addressed promptly and efficiently. Providing excellent service is our priority, and we appreciate your acknowledgment. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we value your feedback. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Excellent, helpful and professional. JP”

Helpful Report

Posted 10 months ago

Dear Joe, Thank you for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our team. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future! Best regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Appreciate all efforts to replace the missing item thanks”

Helpful Report

Posted 10 months ago

Dear Angel, We truly appreciate your understanding and patience during the process of replacing your missing item. We know it can be frustrating to encounter discrepancies in orders, and we sincerely apologize for any inconvenience this may have caused. Our team has put in all their efforts to ensure a swift and seamless replacement, and we're happy to inform you that your item has already been shipped! We value your trust and loyalty, and we want to assure you that we're always committed to resolving issues efficiently and satisfactorily. Thank you for trusting us and bringing this to our attention. If you have any further questions or need any assistance tracking your shipment, please don't hesitate to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Hedge trimmer stopped working. Problem was solved with one phone call. Replacement provided under warranty.”

Helpful Report

Posted 10 months ago

Dear Ted, Thank you for sharing your positive experience with us. We are glad to hear that we were able to quickly resolve the issue with your hedge trimmer through a single phone call. At Snow Joe + Sun Joe, we take pride in our commitment to customer satisfaction and providing efficient support. We are delighted that we were able to assist you promptly and provide a replacement under warranty. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I haven't had to use my Snow Joe yet (yeah). However it is ready to go and the info I received regarding handling of the battery was very helpful.”

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Posted 10 months ago

Dear Virginia, Thank you for your feedback and for choosing Snow Joe + Sun Joe. We appreciate your positive comments regarding your experience with our product. We understand that not having to use your Snow Joe yet is a good thing and we are glad to hear that it is ready to go whenever you need it. We strive to ensure that our products are user-friendly and ready for action when required. Furthermore, we are pleased to hear that the information you received regarding the handling of the battery was helpful. We take pride in providing comprehensive and useful information to our customers, ensuring that they have a seamless experience with our products. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to provide support and ensure your satisfaction with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“SNOW JOE WOULD NOT START. YOUR REP. SOLVED THE PROBLEM!”

Helpful Report

Posted 10 months ago

Dear Arthur, Thank you for taking the time to share your feedback with us. We are sorry to hear that your Snow Joe initially had trouble starting, but we are glad that our representative was able to solve the problem for you. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and we are pleased to hear that our representative was able to assist you in resolving the issue. Ensuring that our customers have a positive experience with our products is our top priority. If you have any further questions or need any assistance in the future, please do not hesitate to contact us. We are here to help and ensure that you continue to have a great experience with your Snow Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“The customer service I received from everyone at Sun Joe was very excellent, fast, friendly, and very professional. I Thank you all that participated with my request.”

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Posted 10 months ago

Dear Luis, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent customer service experience with everyone at Sun Joe. Providing fast, friendly, and professional assistance is what we strive for, and we are delighted that we were able to meet your expectations. We appreciate your kind words and would like to thank you for acknowledging the efforts of our team members who participated in addressing your request. Your satisfaction is our top priority, and we are glad that we could assist you effectively. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to provide ongoing support and ensure your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Customer service was very kind and helpful”

Helpful Report

Posted 10 months ago

Dear Valued Customer, We were absolutely thrilled to read your feedback praising the kindness and helpfulness of our customer service team! Knowing that we met your expectations and provided a positive experience warms our hearts. Our team is dedicated to offering friendly, knowledgeable, and efficient support to every customer. It's our mission to ensure you have a smooth and pleasant interaction with Snow Joe + Sun Joe, both with our products and our service. Hearing your kind words about our team's kindness and helpfulness reinforces our commitment to exceeding expectations. We strive to go above and beyond to ensure you feel valued and supported throughout your journey with our brand. Thank you for sharing your feedback. Your appreciation motivates us to continuously improve and refine our customer service. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews