Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a manual for my Sun Joe multi lawn tool. The agent was very helpful. It's been a week since I called .I haven't received the manual yet , but I'm confident it will arrive soon.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for taking the time to share your experience with our customer service team. We appreciate your kind words about our helpful agent. However, we apologize for any confusion or inconvenience caused regarding the delivery of the manual. We do not mail manuals because they are accessible online for immediate download. We understand that not everyone may have access to the internet, and we apologize for any inconvenience this may have caused you. If you are still having trouble accessing the manual online, please let us know and we would be happy to assist you further. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Dear Cynthia, Thank you for taking the time to leave a review! We're glad to hear that you had a great experience with our customer service team. Our goal is to provide top-notch service to every customer, and we're happy to hear we delivered that for you. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Awesome!!!”

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Posted 1 year ago

Dear Roslyn, Thank you for leaving such a positive review! We are thrilled to hear that you had an awesome experience with our products or services. At Snow Joe + Sun Joe, we always strive to provide the best customer service possible, and we're glad we were able to meet your expectations. Please don't hesitate to contact us if you need anything in the future. We are always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Dry great experience with customer service. Very pleased with the service. Had no problems at all.”

Helpful Report

Posted 1 year ago

Dear Bruce, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you were pleased with the service provided and that your issue was resolved without any problems. We always strive to provide excellent customer service and it's great to hear that we met your expectations. Thank you again for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Please don't hesitate to contact us if you need any further assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received a replacement for a hose that had a factory defect when I purchased it quickly and without any problem”

Helpful Report

Posted 1 year ago

Dear Wesley, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you received a prompt and hassle-free replacement for your defective hose. Providing exceptional customer service is one of our top priorities, and we are delighted to know that we met your expectations. Please don't hesitate to reach out to us in the future if you have any further questions or concerns. We appreciate your business and hope to serve you again soon! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I really appreciated the professional customer service. I was helped easily to take care of my concern. Also the rep was able to help me keep my old battery so it could be used on my snowjoe blower. Very good experience.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to share your positive experience with our customer service. We are thrilled to hear that you found our representatives to be professional and helpful in addressing your concerns. We always aim to provide exceptional service to our customers, and we are pleased to hear that you were satisfied with our efforts to assist you. We are glad that we were able to help you keep your old battery for your Snow Joe blower. Please feel free to reach out to us if you have any further questions or concerns in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“David was great at checking out the warranty on my hose—what other company gives a warranty on hoses???-and sending me a new one. Amazi bc customer service!”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for taking the time to leave us a review. We're thrilled to hear that David provided great customer service and was able to help you with your warranty claim for your hose. We take pride in standing behind our products and ensuring that our customers are satisfied with their purchase. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Best company and care of their products”

Helpful Report

Posted 1 year ago

Dear Mario, Thank you for taking the time to share your positive experience with our company and the care we provide for our products. We are thrilled to hear that you are satisfied with our services and commitment to quality. At Snow Joe + Sun Joe, we take pride in our products and the support we offer to our valued customers like you. We hope to continue providing you with exceptional service and reliable products that meet your needs for many years to come. Thank you for your support and loyalty. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a very nice experience with a staff member name Quuyn, she was very helpful and a very pleasant person. Quuyn solved my problem and I look forward to my shipment.”

Helpful Report

Posted 1 year ago

Dear Mohinder, Thank you for taking the time to share your positive experience with Qwyn from our customer care team. We're glad to hear that she was able to provide you with helpful and pleasant service and that your problem was resolved. We hope you receive your shipment soon and that you continue to enjoy using our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Christian was wonderful!!”

Helpful Report

Posted 1 year ago

Dear Scott, Thank you for your review and kind words about Christian. We are thrilled to hear that you had a positive experience with our customer service representative. Our team takes great pride in providing exceptional service and we are glad to hear that we met your expectations. If you ever need any further assistance, please do not hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The team at Snow Joe are great to work with. They are very patient and very helpful.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We're glad to hear that our team at Snow Joe provided you with great customer service. Our team is dedicated to providing our customers with the best possible experience, and we're happy to know that we met your expectations. If you ever need any assistance in the future, don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Outstanding Customer Support Resolved Issue quick and easy”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your kind words regarding our customer support team. We are delighted to hear that we were able to help you quickly and easily with your issue. At Snow Joe + Sun Joe, we are committed to providing outstanding customer service and we are happy that we could live up to your expectations. Thank you for choosing our products and services. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Put my Snow Joe power washer together. It was a breeze. The instructions were so easy and clear. I unfortunately was missing a bottom bracket piece in the box. I called customer service, they were so nice, no automated service to navigate through, They sent me out the part I needed asap! Thank you Snow Jo!”

Helpful Report

Posted 1 year ago

Dear Gia, Thank you for taking the time to share your positive experience with us. We're glad to hear that assembling your pressure washer was a breeze and that our instructions were clear and easy to follow. We're sorry to hear that you encountered an issue with missing a bottom bracket piece, but we're glad that our customer service team was able to quickly and efficiently assist you with resolving the problem. We pride ourselves on providing excellent customer support, and we're thrilled that you were satisfied with the service you received. Please don't hesitate to reach out to us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My recent experience with Sun Joe was very positive. The person I spoke with was polite and helpful. The issue was resolved quickly.”

Helpful Report

Posted 1 year ago

Dear Tim, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a great experience with our customer service team. Our goal is always to provide fast and efficient service to resolve any issues you may encounter. We appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Dear Sian, Thank you for taking the time to leave a review about your experience with Snow Joe + Sun Joe Customer Care. We appreciate your kind words about our customer service. Our team works hard to ensure that our customers are satisfied with their experience and we are glad that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received help to get a replacement mower. Thanks so much!”

Helpful Report

Posted 1 year ago

Dear Denise, Thank you for sharing your positive experience with our customer service team. We are delighted to hear that we were able to assist you in getting a replacement mower. Our team strives to provide prompt and helpful assistance to ensure our customers are satisfied with their Snow Joe + Sun Joe products. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out if you need any further assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“She was very nice and very helpful. Hope to hear from you soon that you were able to find replacement bags.”

Helpful Report

Posted 1 year ago

Dear Diane, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our representative was able to assist you in a friendly and helpful manner. Please know that we are committed to providing our customers with the best possible service and we will do our best to help you find the replacement bags you need. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out to us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a great service experience with us. We strive to provide excellent customer service to all of our customers, and we're glad to hear we met your expectations. If you need anything in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Most pleasant in talking with Lara. Extremely helpful. Called about a replacement part. Receiving a new trimmer! Less thanayear's use, getting ready for this trimming season. Lara deserving of a big "attagirl."”

Helpful Report

Posted 1 year ago

Dear Bonnie, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Lara was able to assist you with your replacement part needs and that you found her to be extremely helpful. We appreciate your feedback and will be sure to pass on your kind words to Lara. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. We look forward to providing you with the same level of excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“After less then a year and only a few uses. I went to use the powerwasher this year and the motor just whined. Contacted the warranty dept they asked for a video and said they would replace it. They e-mailed a ups sticker, I boxed it up and sent it back. As soon as ups scanned the delivery ticket I had an e-mail saying the replacement unit is on its way. Well done.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for taking the time to leave us a review. We are sorry to hear about the issue you experienced with your power washer, but we are thrilled to hear that our warranty department was able to resolve the issue quickly and easily for you. We are dedicated to providing top-notch customer service and ensuring that our customers are satisfied with their Snow Joe + Sun Joe products. We hope you enjoy your replacement unit and don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews