Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“The customer service was o.k.. The tripod system and spikes have to be used. But the spikes do not stay in ground sometimes.”

Helpful Report

Posted 1 year ago

Dear Thomas, Thank you for sharing your feedback regarding our customer service. We appreciate your honest assessment. We're sorry to hear that you've experienced difficulties with the spikes of the tripod system. We understand that it can be frustrating when the spikes do not stay securely in the ground. At Snow Joe + Sun Joe, we strive to provide excellent customer service and support. Your satisfaction is our top priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Helped me with my issues. Pleasant to talk with.”

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Posted 1 year ago

Dear George, Thank you for your kind feedback regarding the assistance you received from our team. We're thrilled to hear that we were able to help you with your issues and that you found our team pleasant to talk with. At Snow Joe + Sun Joe, we strive to provide excellent customer service and support. Your satisfaction is our top priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your recommendation. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“You have a very good product and a very good representative that assisted me. Thank you.”

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Posted 1 year ago

Dear Henry, Thank you for your kind words and for choosing Snow Joe + Sun Joe. We're glad to hear that you are pleased with our product and the assistance provided by our representative. We take great pride in offering high-quality products and delivering exceptional customer service. Your satisfaction is our top priority, and we're glad to know that we met your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thank you for your support and for being a valued customer. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The issue was resolved quickly and satisfactorily.”

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Posted 1 year ago

Dear Steven, Thank you for taking the time to leave a review. We're pleased to hear that we were able to resolve the issue to your satisfaction. At Snow Joe + Sun Joe, we strive to provide quick and effective solutions to any concerns our customers may have. Your feedback is valuable to us as it helps us continuously improve our products and services. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fabulous representatives . Kind patient and knowledgeable. Let me know when product would arrive”

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Posted 1 year ago

Dear Marrianne, Thank you for your wonderful review! We're thrilled to hear that our representatives provided you with a fabulous experience. At Snow Joe + Sun Joe, we strive to have a team that is kind, patient, and knowledgeable to ensure that our customers receive the best possible assistance. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I bought one of your hoses in early May. Last week it split and began to leak about 3' from the wand. I have been using it until my replacement came and on Monday it split again about 1 1/2' from the wand. I called your customer service after the first split and Alexander was very helpful and sent me a replacement hose which I received this afternoon. Your customer service is excellent. I wish I could say the same about your hose.”

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Posted 1 year ago

Dear Donna, Thank you for reaching out to us and sharing your experience. We're sorry to hear about the issues you encountered with our hose, and we apologize for any inconvenience caused. We're glad to hear that Alexander from our customer service team was able to assist you and promptly send you a replacement hose. Our goal is to provide excellent customer service and ensure that our customers are satisfied with their purchases. We take your feedback regarding the durability of our hose seriously and will pass it along to our product development team for further review. We're constantly working to improve the quality of our products and your feedback helps us in that process. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Joan was very helpful and arranged-shipment of the part I needed.”

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Posted 1 year ago

Dear Robert, Thank you for taking the time to share your positive experience with our customer service representative, Joan. We're delighted to hear that Joan provided helpful assistance and arranged the shipment of the part you needed. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. We're glad to know that Joan was able to assist you effectively and make the process smooth for you. If you have any further questions or need any additional support, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service (Christian) was prompt and easy to deal with. Received my replacement hose within a week of contacting Snow Joe. However, it seems that the hose leaking might be a common problem and I am hoping this isn't a quality issue.”

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Posted 1 year ago

Dear Rona, Thank you for sharing your feedback regarding your experience with our customer service representative, Christian. We're glad to hear that Christian provided prompt and easy assistance and that you received your replacement hose within a week of contacting us. We appreciate your concern about the hose leaking issue. While we strive to maintain the highest quality standards for our products, occasional issues may arise. Rest assured, we take customer feedback seriously and continuously work to improve our products. If you encounter any further issues with your replacement hose or have any other questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we value your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They got me a new hose in no time, thanks guys!”

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Posted 1 year ago

Dear James, Thank you for sharing your positive experience with us. We are delighted to hear that we were able to provide you with a new hose promptly. At Snow Joe + Sun Joe, we take pride in our commitment to customer satisfaction, and we are glad that we could meet your expectations. Our team works diligently to ensure that our customers receive the support they need in a timely manner. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help and provide you with the best possible service. Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin was very respectful and went above and beyond to resolve my issue.”

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Posted 1 year ago

Dear Barbara, Thank you for taking the time to share your positive experience with Marvin from our customer service team. We greatly appreciate your kind words and feedback. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we are thrilled to hear that Marvin went above and beyond to resolve your issue. We take pride in our dedicated team members who are committed to ensuring customer satisfaction. We will make sure to recognize Marvin for his outstanding service and dedication to assisting you. Your satisfaction is our top priority, and we are glad that Marvin was able to exceed your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and provide ongoing support. Once again, we appreciate your feedback and thank you for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased a AquaJoe fiber jacket hose from Walmart had to exchange it 4 times so I called customer service a very polite young man took care of me.. He is sending me a replacement hose. Will update once I have it.. thank you”

Helpful Report

Posted 1 year ago

Dear Tuwanna, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your AquaJoe fiber jacket hose, but we are glad to hear that our customer service representative was able to assist you in finding a solution. We appreciate your patience and understanding throughout the exchange process. Your satisfaction is important to us, and we are committed to ensuring that you receive a replacement hose that meets your expectations. Please feel free to reach out to us if you have any further questions or need any assistance. We are here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with a reliable and durable hose. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The person that took my call was knowledgeable and polite.”

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Posted 1 year ago

Dear William, Thank you for taking the time to leave us a review. We're delighted to hear that the person who assisted you during your call was knowledgeable and polite. Providing exceptional customer service is one of our top priorities, and we're thrilled that our representative met your expectations. At Snow Joe + Sun Joe, we strive to ensure that our team members are well-informed and courteous to provide the best possible assistance to our customers. Your positive feedback is greatly appreciated and will be shared with our team. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help and are committed to ensuring your satisfaction with our products and services. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your rep was extremely good. Your product was so so. Again your representative. Was first class.”

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Posted 1 year ago

Dear Walter, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our representative and are pleased to hear that they provided you with excellent service. We strive to ensure that our representatives are knowledgeable, helpful, and professional in assisting our customers. We value your feedback and take it seriously as we continuously work towards improving our products and providing the best possible experience for our customers. If you have any specific concerns or suggestions regarding our product, we would appreciate hearing more details so that we can address them accordingly. Your feedback is valuable to us as we strive to meet and exceed customer expectations. Once again, we appreciate your positive feedback about our representative, and we will continue to deliver first-class service to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a very good experience with your representative. Everything has been taken care of, much to my satisfaction. The only negative thing I have to say is that I have written a review three or four times and I keep getting asked for another review. I think what I’ve already submitted should suffice. It was my pleasure doing business with SonJoe.”

Helpful Report

Posted 1 year ago

Dear Joan, Thank you for sharing your positive experience with our representative. We're glad to hear that everything has been taken care of to your satisfaction. Providing excellent service is our priority, and we're thrilled that we were able to meet your expectations. We apologize for any inconvenience caused by the repeated review requests. Your feedback has been duly noted, and we will address this matter internally to ensure a smoother experience for our valued customers in the future. We appreciate your patience and understanding throughout the process, and we're delighted that you had a pleasant experience doing business with Snow Joe + Sun Joe. Your satisfaction is important to us, and we're grateful for your support and feedback. If you ever have any further questions or need assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer care service representative, who helped me it was very helpful and solve my problem.”

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Posted 1 year ago

Dear Carlos, Thank you for taking the time to leave us a positive review. We're delighted to hear that our customer care service representative was helpful in addressing and resolving your issue. Providing excellent support and solving our customers' problems is our priority, and we're glad we could assist you effectively. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that each interaction with our team is positive and helpful. Your satisfaction is important to us, and we're pleased that we were able to meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Our dedicated customer care team is always ready to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and value your business. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased two Snow Joe 100 ft hoses because I had bad luck with the expanding type hoses. The Snow Joe hoses are a nice compromise between the heavy, awkward traditional hoses and the expanding kind. I have been happy with them but one split at a seam. The customer support process at Snow Joe has been outstanding. Registration is easy and they sent me a new hose without red tape.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for sharing your positive experience with Snow Joe + Sun Joe. We're glad to hear that our hoses have provided a convenient and satisfactory solution for your watering needs. We're sorry to hear about the issue you encountered with one of the hoses splitting at a seam. However, we're delighted that our customer support process exceeded your expectations. We strive to provide outstanding support to our valued customers, and it's rewarding to know that our registration process was easy and that we promptly resolved the issue by sending you a new hose. At Snow Joe + Sun Joe, we take pride in offering high-quality products backed by excellent customer service. Your satisfaction is our top priority, and we're pleased that we were able to assist you efficiently and effectively. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to our customer care team. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“First class service but the hose fitting on the impulse sprinkler stand constantly strips”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for taking the time to provide feedback on your experience with our product and service. We're delighted to hear that you found our service to be first class. However, we apologize for the issue you encountered with the hose fitting on the impulse sprinkler stand. We understand how frustrating it can be when a product does not meet your expectations. Our team is committed to providing durable and high-quality products, and we apologize for any inconvenience caused by the stripping hose fitting. We value your feedback and will use it to improve our products and provide a better experience for all our customers. Thank you for choosing Snow Joe + Sun Joe. We look forward to resolving this matter for you and ensuring your satisfaction. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with a trimmer, one of the plastic internal gears broke. Contacted company and in a matter of a few days got a reply. Then arrangements were made to return defective item and to receive a replacement. Replacement arrived and all is good”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for sharing your experience with us. We apologize for the issue you encountered with your trimmer, but we're glad to hear that our team was able to assist you promptly and resolve the problem. We understand the importance of providing efficient and reliable customer service, and we appreciate your patience throughout the process. It's great to know that arrangements were made for the return of the defective item and that you received a replacement in a timely manner. We value your satisfaction and strive to ensure that our customers have a positive experience with our products. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. We hope the replacement trimmer serves you well and meets your expectations. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They sent a replacement oscillating sprinkler for one I bought that stopped oscillating after a few uses.”

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Posted 1 year ago

Dear Jeff, Thank you for taking the time to leave a review. We're sorry to hear that your oscillating sprinkler stopped oscillating after only a few uses. We understand how frustrating this can be, and we apologize for any inconvenience caused. We're glad to hear that our team was able to assist you by sending a replacement oscillating sprinkler. Our goal is to ensure that our customers have a positive experience with our products, and we appreciate your patience and understanding during the resolution process. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help and ensure that you are fully satisfied with your Snow Joe + Sun Joe product. Thank you for choosing our brand, and we appreciate your support. We hope the replacement oscillating sprinkler performs as expected and meets your needs. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were wonderful fixed my problem in three days. Great company.”

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Posted 1 year ago

Dear Harriett, Thank you for your review and for sharing your positive experience with us. We're thrilled to hear that we were able to quickly and effectively resolve your issue within three days. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service and ensuring that our customers' needs are met promptly. We're glad to know that we were able to meet your expectations and deliver a solution to your satisfaction. We appreciate your kind words about our company. We strive to maintain the highest standards of quality and customer care, and your feedback encourages us to continue our efforts. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews