Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Excellent customer service. Easy to use, friendly staff and the warranty is backed as advertised! Thanks”

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent customer service encounter and that you found our staff to be friendly and helpful. At Snow Joe + Sun Joe, we take pride in providing top-notch customer support and ensuring that our customers have a seamless and pleasant experience. We are delighted that you found our warranty service to be as advertised and that it met your expectations. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to help and are committed to ensuring your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amiel was wonderful.”

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Posted 1 year ago

Dear Gerald, Thank you for sharing your feedback with us! We are delighted to hear that you had a wonderful experience with Amiel. At Snow Joe + Sun Joe, we strive to provide the best possible support to our valued customers, and we are thrilled that he could meet your expectations and assist you promptly. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“SunJoe replaced my Digital Cordless Air compressor under warranty. Customer Support member Ray was very helpful at finding my original purchase and registration information in order to offer me a new replacement compressor. We use it a lot! My granddaughters especially. We love the portable convenience and great performance we get from it. Fantastic product!”

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Posted 1 year ago

Dear James, Thank you so much for taking the time to share your wonderful experience with our customer support team! We are thrilled to hear that you had a positive interaction with Ray and that we could promptly assist you with your warranty claim for the air compressor. At Snow Joe + Sun Joe, we take pride in providing excellent customer service and ensuring our customers' satisfaction. Ray is indeed a valued member of our team, and we are delighted that he could quickly locate your purchase and registration information to offer you a new replacement compressor. We are glad to know that you and your granddaughters love the portable convenience and great performance of our digital air compressor. It's always rewarding to hear that our products are making a positive impact and meeting the needs of our customers. Thank you for choosing Snow Joe + Sun Joe products. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and are committed to providing you with top-notch service. Your satisfaction is essential to us, and we look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Superb customer service!!!”

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Posted 1 year ago

Dear Bob, Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a superb experience with our customer service team. At Snow Joe + Sun Joe, providing exceptional customer service is at the core of our values, and we are delighted that we were able to meet your expectations. Our team is committed to assisting our customers promptly and efficiently, ensuring that your needs are met and that you have a positive experience with our products and services. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are always here to help and make sure you are fully satisfied with your Snow Joe + Sun Joe products. Once again, thank you for choosing Snow Joe + Sun Joe. We are grateful for your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer support is very to with a quitclaim with their response. Also very good at getting right back and solving the issue”

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Posted 1 year ago

Dear Pat, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience with our customer support team. Our goal is to provide quick and efficient assistance to our valued customers, and we are delighted that we were able to promptly address and resolve your issue. At Snow Joe + Sun Joe, we take great pride in our commitment to excellent customer service, and it's heartwarming to know that our efforts have made a positive impact on your experience with us. If you ever have any more questions or need further assistance in the future, please feel free to reach out. We are here to help, and your satisfaction is our top priority. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe for your outdoor maintenance needs. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service! Quick and easy warranty replacement! Will highly recommend Snow Joe products to everyone! Looking forward to buy more Snow Joe products in the future!”

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Posted 1 year ago

Dear Valued Customer, Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team and that the warranty replacement process was quick and easy for you. Your satisfaction is our utmost priority, and we're delighted to know that you're happy with our products and service. We truly appreciate your recommendation of Snow Joe products to others. Rest assured, we will continue to strive for excellence in delivering high-quality products and exceptional customer service to all our valued customers like yourself. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with more Snow Joe products that meet your needs and expectations. Thank you once again for choosing Snow Joe + Sun Joe. We greatly value your business and feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Christian Gonzales was extremely professional and honored the SnoJoe/SunJoe warranty with a replacement. I am very pleased with his wonderful customer service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're thrilled to hear that Christian provided you with excellent customer service and honored the warranty by arranging a replacement for your Snow Joe + Sun Joe product. Your satisfaction is our top priority, and we're glad that we could assist you promptly and professionally. If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you have a smooth and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your feedback and appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“If you have an issue they are so helpful in finding you a fair resolution, thank you!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our team was able to provide you with helpful assistance and find a fair resolution to your issue. Ensuring our customers' satisfaction is of utmost importance to us, and we're glad that we could meet your expectations. If you ever encounter any other concerns or have further questions, please don't hesitate to reach out to us. We're here to provide ongoing support and make sure you have a great experience with our products and services. Thank you for choosing Snow Joe + Sun Joe. We truly value your business and appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very pleasant to talk to. He solved my problem promptly!!!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a pleasant interaction with our representative and that he was able to promptly resolve your issue. Providing exceptional customer service is one of our top priorities, and we're glad to know that we could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure your satisfaction with our products and services. Thank you once again for choosing Snow Joe + Sun Joe. We truly value your business and appreciate your kind feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I want to thank Marvin (Contractor) for the wonderful Customer Service that he provided me regarding my defective pressure washer, Model #SPX3001! He was so courteous and helpful in replacing my pressure washer! My only issue was not with him, but your company policy! I no longer had the box for my old unit and hoped I could be sent the replacement unit so I could use that box to return the defective one! I had even said to charge me again for the new one and then provide a refund when you got the defective one back! Instead, it cost me $44 to have UPS box it for me! It was also very difficult for me to lift the pressure washer in my car because I am 73 years old, whereas, if I had the box from the new unit, I could have had UPS pick it up from my house! But Marvin was a great representative for your company, it's just your policy needs to change. Thank you, Evelina Corvin”

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Posted 1 year ago

Dear Evelina, Thank you for sharing your feedback with us. We greatly appreciate your kind words about Marvin and the wonderful customer service he provided. We always strive to deliver exceptional support to our valued customers, and we're glad to hear that Marvin made a positive impact during your experience with us. Regarding the issue with returning the defective pressure washer, we understand your concern about the box and the inconvenience it caused. We apologize for any inconvenience this may have caused you. Your feedback is essential to us, and we will take it into consideration as we continuously work to improve our processes and policies. Please know that we value your satisfaction, and we'll be sure to pass along your comments to the appropriate team for review. If there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help in any way we can. Once again, we thank you for choosing Snow Joe + Sun Joe, and we hope to have the opportunity to serve you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The support rep was very fast to diagnose the issue and submit an order to replace my garden hose.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our support representative was able to swiftly diagnose the issue and process an order to replace your garden hose. Providing efficient and effective service is a top priority for us, and we're glad to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Handled my request in an efficient and courteous manner.”

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Posted 1 year ago

Dear Paul, Thank you for taking the time to share your feedback with us. We are delighted to hear that we were able to assist you efficiently and courteously with your request. At Snow Joe + Sun Joe, we strive to provide top-notch customer service, and we are thrilled to know that we met your expectations. Your satisfaction is our priority, and it is gratifying to receive positive feedback from valued customers like you. If you have any further questions or need any more assistance, please don't hesitate to reach out to us. We are here to help and ensure that you have a smooth and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with a few hoses I had purchased last season- unfortunately the hoses have developed holes and are leaking. Reached out to customer service and Beverly got back to me via email right away. Luckily the hoses were covered by a warranty and Beverly sent out replacement asap. I will say that the hoses could use some 'tweaking' but great customer service.”

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Posted 1 year ago

Dear Jena, Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced with the hoses you purchased last season, and we sincerely apologize for any inconvenience this may have caused you. We are glad to know that Beverly from our customer service team was able to assist you promptly and that the hoses were covered by our warranty. Providing excellent customer service is one of our top priorities, and we are pleased to hear that she was able to address your concerns and arrange for replacements in a timely manner. We value your feedback regarding the hoses and will certainly take it into consideration as we continue to improve our products. Our aim is to ensure that all our customers have a positive experience with our products and services, and your feedback helps us in that process. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are here to help and make sure you are satisfied with your Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent warranty service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience with our warranty service. At Snow Joe + Sun Joe, we take great pride in standing behind our products and ensuring that our customers receive the support they deserve. Our team is committed to providing top-notch service and making sure that any warranty claims are handled with efficiency and care. If you ever have any more questions or need assistance in the future, please feel free to reach out to us. We are always here to help and serve you in any way we can. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good experience. Received replacement 100' hose. Shipment was quick. Thank you”

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Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a good experience with our customer service and received a replacement hose promptly. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our valued customers like you have a smooth and hassle-free experience with our products. We take pride in promptly addressing any issues or concerns and providing timely solutions. Once again, thank you for choosing Snow Joe + Sun Joe. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are always here to help and make sure you have the best experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a great experience. My customer service representative was very knowledgeable and helped set up my warranty, as it was a gift , and I wasn't sure if the warranty should be registered with me or my daughter in law who purchased it for me. I appreciated the help.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your wonderful experience with us. We are thrilled to hear that our customer service representative provided you with knowledgeable assistance and helped you set up your warranty seamlessly. At Snow Joe + Sun Joe, we aim to make the warranty process as simple and efficient as possible for our customers. We understand the importance of ensuring that your product is protected, especially when it's a thoughtful gift from a loved one. If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. We are always here to help and provide exceptional service to our valued customers like you. Once again, we appreciate your kind words and for choosing Snow Joe + Sun Joe. We hope you enjoy your product to the fullest and find it a valuable addition to your daily life. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service from”

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Posted 1 year ago

Dear Mark, Thank you for your kind words! We greatly appreciate your positive feedback about our customer service. At Snow Joe + Sun Joe, we are committed to providing excellent support to our valued customers. We take pride in delivering top-notch assistance and ensuring that any issues or concerns you may have are promptly addressed and resolved. Your satisfaction is of utmost importance to us, and we are thrilled to hear that you had a great experience with our team. If there's anything else we can do for you or if you have any further questions, please don't hesitate to let us know. We are always here to assist you and ensure that you have the best experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a leaking issue with the Aquajoe 25 ft hose and Nonalyn took care of my problem promptly. I had a new hose delivered to my home in 3 days.”

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Posted 1 year ago

Dear Dennis, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our customer service team and that Nonalyn was able to promptly address and resolve the leaking issue with your Aqua Joe hose. At Snow Joe + Sun Joe, we strive to provide quick and efficient solutions to any problems our customers encounter with our products. Your satisfaction is our priority, and we are delighted to know that we could meet your expectations by delivering a new hose to your home within just 3 days. If you ever need further assistance or have any more questions in the future, please don't hesitate to reach out to us. We are always here to help you make the most of your garden hose and Snow Joe + Sun Joe products. Thank you once again for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty issue with a product and they accepted the report and issued a replacement product at no cost. This is exactly why I bought the product in the first place. Not to mention the product has been great since I bought it in the first place.”

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Posted 1 year ago

Dear Robert, Thank you for sharing your positive experience with us. We are delighted to hear that we were able to assist you promptly with your warranty issue and provide a replacement product at no cost. Ensuring customer satisfaction is our top priority, and we are thrilled that we could live up to your expectations. We take pride in the quality of our products, and it's fantastic to know that the product you purchased has been serving you well since day one. We believe in standing behind the reliability and performance of our products, and your satisfaction reinforces our commitment to providing top-notch customer service and exceptional products. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We are always here to help you make the most of your Snow Joe + Sun Joe experience. Once again, thank you for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am Surprisingly happy about our service with Sun Joe. The representative knew the product I was calling about as well as finding my information fast. Thank you so much for a positive experience”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a happy and smooth interaction with our customer service representative. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our representatives are knowledgeable and efficient in assisting our valued customers like you. Your satisfaction is of utmost importance to us, and we are delighted to know that we were able to meet your expectations. If you have any more questions, need further assistance, or want to explore our products further, please feel free to reach out to us. We are here to help and always ready to provide the best service possible. Once again, thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews