Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Excellent product (Sun Joe TJ604E 16-Inch 13.5 AMP Electric Garden Tiller) and excellent customer service! The tiller is an absolute beast and I am seriously impressed! ! It is light and does an amazing job. The only issue I experienced was the safety switch would jam and I'd have to keep fiddling with it to find that "sweet spot" to allow the trigger to pull. By no means a deal breaker, it was just an annoyance. Sun Joe really stands behind their product and warranty! Christian (contractor) quickly processed my Tiller replacement. Customer service was fast, friendly and kept in touch throughout the process. I would definitely purchase from Sun Joe again. I would definitely refer others as well. Thank you, Christian (contractor) and Sun Joe!”

Helpful Report

Posted 1 year ago

Dear William, Thank you for your fantastic review! We're thrilled to hear that you are enjoying your electric garden tiller and that you've had an excellent experience with our customer service. We take great pride in providing excellent products and exceptional service. We're delighted that the tiller has exceeded your expectations and left a positive impression on you. Your satisfaction is our priority, and we're glad to know that our customer service team, especially Christian, was able to quickly process your tiller replacement and keep you informed throughout the process. We apologize for the inconvenience you experienced with the safety switch, but we're pleased that it didn't overshadow your overall satisfaction with the tiller. Your kind words and referrals mean a lot to us, and we appreciate your trust in us. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. They are very courteous and answer all questions. My hose has a defect, they are sending a new one to me.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent interaction with our customer service team. At Snow Joe + Sun Joe Customer Care, we are committed to providing outstanding service to our valued customers like you. We take pride in our courteous and knowledgeable representatives who are always ready to address any questions or concerns you may have. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Christine was so helpful.My issue with my Sun Joe product was handled with the utmost concern for my satisfaction. Thank you for your timely and expert service.”

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Posted 1 year ago

Dear Michele, Thank you for your wonderful review! We're thrilled to hear that Christine provided you with helpful and expert service for your unit. At Snow Joe + Sun Joe Customer Care, we take great pride in ensuring our customers' satisfaction, and we're delighted that Christine handled your issue with utmost concern and care. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. We'll be sure to pass along your kind words to Christine and recognize her for her outstanding service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service is always great. They will take care of your concerns quickly.”

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Posted 1 year ago

Dear Michael, Thank you for your wonderful review! We're delighted to hear that you've had a positive experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we take pride in providing excellent service, and we're thrilled that our team has consistently taken care of your concerns promptly. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to receive great customer service from us. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Every time I contact you I receive different information. I am owed a replacement mower or a refund for my mower. I was told to provide you with an order number and I did. Then I was told to provide you with invoice and phone call and I did. I do not want a credit. I want a refund like I was told in a few conversations. This back and forth has been going on for too long. You are not providing me with customer service at all. I am owed $182.88 so please give me my refund for the defective lawnmower. Thank you. Marjorie Graham”

Helpful Report

Posted 1 year ago

Dear Marjorie, We apologize for the frustration and inconvenience you've experienced with resolving the issue related to your lawnmower. We understand how important it is to have a smooth and straightforward resolution process, and we are truly sorry that you've had to go through multiple conversations to seek a resolution. Please know that we value your satisfaction as our customer, and we want to make things right for you. To ensure that your concern is addressed promptly and accurately, we have escalated your case to one of our supervisors. They will be in touch with you directly to discuss the details and work towards providing you with the appropriate solution, whether it's a replacement mower or a refund, as per your preference. Rest assured that we are taking this matter seriously, and our team is committed to resolving it as efficiently as possible. We appreciate your understanding and patience throughout this process. If you have any other questions or concerns in the meantime, please don't hesitate to reach out to our customer care team. We are here to assist you and ensure that your needs are met. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Faulty product.”

Helpful Report

Posted 1 year ago

Dear Dean, We apologize for the inconvenience you experienced with our product. We are committed to providing high-quality items, and we regret that the one you received did not meet your expectations. We have identified an alternative solution that might work for you. The high-pressure hose we sent can be used as a substitute for your pressure washer. It offers comparable performance and functionality, ensuring you can still tackle your cleaning tasks effectively. Kindly check your email for the latest information we have sent. We understand your frustration, and we are here to assist you in any way we can. If you have any further questions or concerns, please don't hesitate to contact our customer care team. We want to make sure you are fully satisfied with your purchase and provide you with the support you need. Once again, we apologize for the inconvenience and hope that our alternative solution proves helpful in resolving the issue. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I contacted Snow Joe for a warranty issue and received a quick and professional response to resolve the issue. My replacement unit is on its way, and I much appreciate the help from Mj.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We are delighted to hear that you had a positive interaction with Snow Joe regarding your warranty issue. At Snow Joe + Sun Joe Customer Care, we take pride in providing quick and professional responses to our customers' concerns. We understand how important it is to resolve issues promptly and efficiently, and we're glad that we could assist you in a timely manner. We're pleased to inform you that your replacement unit is on its way, and we hope it meets all your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products and support. We'll be sure to pass along your appreciation to Mj for providing you with excellent assistance. Your feedback motivates us to continue delivering the best service possible to all our customers. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am pleased and satisfied with the replacement hoses under warranty. Thanks.”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are pleased and satisfied with the replacement hoses provided under warranty. At Snow Joe + Sun Joe Customer Care, we value our customers and aim to ensure their satisfaction with our products and support. We're delighted that our warranty service met your expectations and resolved the issue with the hoses effectively. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products remains positive. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a Snow Joe rechargeable cordless lawn mower with the battery housed in the lawn mower. It would not charge and the mower wouldn’t work. When I called in May, I was offered a loaner which was not acceptable. I called yesterday spoke with Che and she processed an exchange, sent an email with a shipping label for UPS. I sent back the defective lawn mower to you today by UPS. I await the replacement lawn mower.”

Helpful Report

Posted 1 year ago

Dear Chuck, Thank you for reaching out to us and providing your feedback regarding the issue you faced with your Snow Joe rechargeable cordless lawn mower. We sincerely apologize for any inconvenience this may have caused you. We're glad to hear that you spoke with Che who was able to process an exchange for you promptly. Your satisfaction is of utmost importance to us, and we strive to resolve any concerns our customers encounter as efficiently as possible. Your defective lawn mower is on the way, and we have already initiated the process for the replacement. Once the new lawn mower is ready for shipment, we will provide you with the necessary tracking details, so you can keep an eye on its delivery. If you have any further questions or need additional assistance, please feel free to contact us. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with a fully functional and reliable lawn mower for your outdoor needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Tool care of all my needs.”

Helpful Report

Posted 1 year ago

Dear Rob, Thank you for your feedback. We are delighted to hear that our tool took care of all your needs. At Snow Joe + Sun Joe Customer Care, our mission is to provide high-quality tools that meet our customers' needs and exceed their expectations. It's fantastic to know that the tool you purchased from us has served you well and fulfilled its intended purpose. If you have any other questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your satisfaction and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was extremely helpful, solved my issue and even went above and beyond to make me happy! Thank you!!!”

Helpful Report

Posted 1 year ago

Dear Heather, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our customer service team and that we were able to assist you effectively. At Snow Joe + Sun Joe Customer Care, we take great pride in providing exceptional service and ensuring our customers' satisfaction. It's heartwarming to know that our team went above and beyond to resolve your issue and make you happy. Going that extra mile for our valued customers is what we strive for, and your appreciation means the world to us. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support is nothing short of outstanding. Once again, thank you for choosing Snow Joe + Sun Joe. Your happiness is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent Christian was very professional and friendly. He paid attention to my comments and resolved the issue very quickly and cordially. Very good customer support.”

Helpful Report

Posted 1 year ago

Dear Christine, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our customer support agent, Christian. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service, and we're delighted that he exemplified our commitment to professionalism and friendliness. Your satisfaction is important to us, and we're pleased to know that he paid attention to your comments and swiftly resolved the issue in a cordial manner. We'll be sure to pass along your kind words to Christian and recognize him for his outstanding service. Feedback like yours motivates us to continue delivering the best support to all our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service were amazing to deal with, replaced a defective part with a complete new Snow bomb”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us! We are thrilled to hear that you had an amazing experience with our customer service team. At Snow Joe + Sun Joe Customer Care, our top priority is ensuring our customers' satisfaction and providing excellent service. We're glad to know that we were able to assist you promptly and replace the defective part with a completely new unit. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our motivation, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fast response and service”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for your review! We're delighted to hear that you had a positive experience with our customer care team. At Snow Joe + Sun Joe, we value the importance of providing fast and efficient service to our customers. Your time is valuable, and we strive to address any inquiries or concerns as promptly as possible. If you have any other questions or need further assistance, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had to reply numerous times by email to send information that had been sent already. The wait time for replacement is a little long, and I have not received replacement at this time, but have emails stating it is being shipped”

Helpful Report

Posted 1 year ago

Dear Phillip, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced with the replacement process. Your feedback is valuable to us, and we are committed to addressing these issues promptly. Upon investigating the matter, we found that there was a delay in initiating the return process for the defective sprayer, which led to the extended wait time for the replacement. We kindly ask you to use the prepaid return label to return the defective unit for warranty replacement. Please check the email confirmation we sent for further information. Once the return tracking is scanned and verified, the warranty replacement will be automatically released for shipment. Rest assured, we are closely monitoring the situation to ensure that your replacement is processed as swiftly as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you throughout the process and ensure that you receive your replacement in a timely manner. Once again, we apologize for the delay and any inconvenience it has caused. We appreciate your patience and understanding and remain committed to providing the best service possible to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service, friendly, polite and helpful.”

Helpful Report

Posted 1 year ago

Dear Bill, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we strive to provide the best service possible to our valued customers like you. Your kind words about our team being friendly, polite, and helpful mean a lot to us. We believe that a positive and supportive customer service experience is essential in building strong relationships with our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very happy with the results of my issue.”

Helpful Report

Posted 1 year ago

Dear Debra, Thank you for sharing your feedback with us. We are delighted to hear that you were very happy with the results of the issue you experienced. At Snow Joe + Sun Joe Customer Care, our top priority is customer satisfaction, and we are committed to providing the best possible solutions to any concerns or problems our customers may encounter. It's wonderful to know that we were able to meet your expectations and resolve the matter to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Understood my issue and quickly had the problem corrected. One of the best customer service departments I've worked with”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind feedback and for taking the time to share your experience with our customer service department. We are delighted to hear that we were able to address your issue promptly and to your satisfaction. At Snow Joe + Sun Joe Customer Care, our primary goal is to provide exceptional service and ensure that our valued customers, like you, have a positive experience with our products and support. It's wonderful to know that our team understood your concern and quickly corrected the problem. Your praise for our customer service department as one of the best you've worked with means a lot to us. We constantly strive to improve and provide the highest level of assistance to all our customers. If you ever encounter any further issues or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you in any way we can. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our top priority, and we are committed to delivering the best service possible to meet your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I appreciate the customer service and warranty, so much, that now I need to replace the hose I use in my backyard, and I will be purchasing a Snow Joe hose due to the wonderful warranty. Thank you!!!”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you so much for your kind words and for choosing Snow Joe for your backyard hose replacement! We are thrilled to hear that you had a positive experience with our customer service and warranty, and we're honored that you have decided to continue supporting our brand. At Snow Joe + Sun Joe, we take great pride in not only providing top-notch products but also in delivering exceptional customer service. We are committed to ensuring our customers are satisfied with their purchases and have a smooth and pleasant experience with us. It's fantastic to know that our warranty played a significant role in your decision to choose a Snow Joe hose for your backyard needs. We believe in the durability and quality of our products, and our warranty is a testament to our confidence in their performance. If you ever have any questions or need assistance with your new hose or any other Snow Joe product, please feel free to reach out to our customer care team. We are always here to help and ensure your satisfaction. Once again, thank you for your support and trust in Snow Joe + Sun Joe. We genuinely appreciate your business, and we look forward to serving you with exceptional products and customer service for years to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative was upbeat and friendly. Good experience”

Helpful Report

Posted 1 year ago

Dear Lynn, Thank you for sharing your positive experience with us! We're delighted to hear that our representative left a great impression on you with their upbeat and friendly demeanor. At Snow Joe + Sun Joe Customer Care, we prioritize providing excellent service, and we're thrilled that our representative made your interaction a positive one. We believe that a friendly and helpful attitude goes a long way in ensuring our customers feel valued and supported. Your feedback encourages us to continue maintaining the highest standards in customer service. We take pride in our team's dedication to making every customer experience a pleasant and memorable one. Once again, thank you for choosing Snow Joe + Sun Joe Customer Care. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your kind words and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews