Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“customer support was kind, efficient and helpful. But I didn't need a whole new unit, I just need the 1 replaceable part that broke on it. it is such a waste.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback regarding your recent experience with our customer support team. We're glad to hear that our team provided you with kind, efficient, and helpful service. However, we apologize for any inconvenience caused by the need to purchase a whole new unit when you only needed one replaceable part. We appreciate your input and will certainly take it into consideration as we strive to improve our product and service offerings. Please don't hesitate to reach out to us if you have any further concerns or questions. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Responded timely and issue resolved within hours.”

Helpful Report

Posted 1 year ago

Dear valued customer, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great customer service experience and that your issue was resolved quickly and efficiently. We always strive to provide prompt and effective solutions to our customer's concerns, and we are glad that we were able to meet your expectations. If you need any further assistance or have any questions, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service was fantastic! My machine was great before it broke, but I would still highly recommend Snow Joe because even though my machine broke customer service took care of if and they were great.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the level of customer service you received from our team. We understand that encountering a problem with your machine can be frustrating, but we are glad to hear that we were able to assist you in resolving the issue in a timely and effective manner. We appreciate your recommendation and hope that you continue to enjoy using Snow Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“good assistant and quick replies”

Helpful Report

Posted 1 year ago

Dear Diler, Thank you for taking the time to share your positive feedback with us. We are glad to hear that you were pleased with the assistance provided by our team and that we were able to respond to your queries in a timely manner. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and support to our valued customers. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Order was complete and delivery was with in a few days...Great Service....Thank you”

Helpful Report

Posted 1 year ago

Dear Larry, Thank you for your positive review and for choosing Snow Joe + Sun Joe for your outdoor tool needs. We are thrilled to hear that your order was completed and delivered promptly. We strive to provide the best service possible to our customers and are glad to know that we met your expectations. If you need anything else in the future, please do not hesitate to reach out. We are always here to help and provide top-quality products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your support has been outstanding! Maria & Angel have both been very professional and courteous! I appreciated their patience as I took more time than I should have responding to them on several occasions and I appreciated their understanding.”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our support team members Maria and Angel were able to provide you with outstanding service. We take pride in ensuring that our customers receive the highest level of professionalism and courtesy. Your satisfaction is our top priority, and we are glad to hear that our team's patience and understanding made a positive impact on your experience. We appreciate your business and look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The original request to Sun Joe was ignored for months. Bur when I contacted them recently they apologized and immediately took care of my concern.”

Helpful Report

Posted 1 year ago

Dear Dave, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in responding to your original request, but we are glad to hear that our team was able to address your concern quickly and effectively when you reached out again. At Snow Joe + Sun Joe, we strive to provide excellent customer service and are always looking for ways to improve. We appreciate your patience and understanding, and we hope to continue serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“You could do better”

Helpful Report

Posted 1 year ago

Dear Antonino, Thank you for your feedback. We apologize for any inconvenience caused and we take your feedback very seriously. We strive to provide the best possible service and will do our best to improve your experience with us. Please do not hesitate to contact us if you have any specific concerns or issues you would like to discuss with the replacement snowblower. We would be happy to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alexander was knowledgeable and resolved my problem.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer support team. We are thrilled to hear that Alexander was able to assist you in resolving your issue and that you found him to be knowledgeable. We appreciate your business and look forward to providing you with continued support in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Replacement was smooth as slik. Jonas was a pleasure to work with. Jonas was exceptional,curious, friendly and new his stuff.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that the replacement process went smoothly and that Jonas provided exceptional customer service. We will be sure to pass along your kind words to Jonas and the rest of our team. At Snow Joe + Sun Joe, we are committed to providing the best possible customer experience, and we are glad to hear that our efforts are paying off. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent was very helpful, polite, and knowledgeable. He resolved my problem and made me very happy to be dealing with a very customer-oriented company. Thank you Snow Joe for all your help.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words and for taking the time to share your positive experience with our customer service team. We are thrilled to hear that our agent was able to assist you effectively and that you were satisfied with the service you received. Our team strives to provide the highest level of customer satisfaction, and we are glad that we were able to meet your expectations. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your agent was very good. It’s your product I have issue with. Yes, the warranty period was over, but this unit had maybe 10 hours of running time on it. It was used three times total.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We appreciate your kind words about our agent and we apologize for any inconvenience caused by the product issue. We understand your frustration and we would like to assist you in resolving this matter. Please reach out to us directly with more details regarding the issue with your product, such as the model and any relevant information about the problem you experienced. Our team is always available to help and we are committed to providing excellent customer service. Thank you for choosing Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Por el buen servicio”

Helpful Report

Posted 1 year ago

¡Muchas gracias Luis por tu calificación de 5 estrellas de Snow Joe! Nos enorgullece brindar a nuestros clientes el mejor soporte posible y nos complace saber que podemos ayudarlo. Si alguna vez tiene más preguntas o inquietudes, no dude en comunicarse con nosotros. Atentamente, Atención al cliente de Snow Joe + Sun Joe

Posted 1 year ago

“My snowblower quit working called the service dept. and Marvin Seva helped with my problem. He was most friendly and helpful Thankyou Marvin”

Helpful Report

Posted 1 year ago

Dear Karlie, Thank you for taking the time to share your positive experience with our service department. We are glad to hear that Marvin Seva was able to assist you with your snowblower issue and provide friendly and helpful service. We appreciate your feedback and will make sure to pass along your kind words to Marvin and his team. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Simple and easy process especially for me and I am 77 years old Thank you”

Helpful Report

Posted 1 year ago

Dear Lawrence, Thank you for taking the time to leave a review and share your positive experience with us. We are thrilled to hear that you found the process simple and easy, especially given your age. At Snow Joe + Sun Joe, we strive to provide excellent customer service and satisfaction, regardless of age or any other factors. It is great to know that we were able to meet your expectations and make your experience with us a positive one. Thank you again for your feedback, and please don't hesitate to reach out to us if you have any questions or concerns in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick and quality response to my issue. Thank you for your customer service.”

Helpful Report

Posted 1 year ago

Dear Dale, Thank you for taking the time to write a review of your experience with our customer service team. We're thrilled to hear that we were able to provide a quick and quality response to your issue. Our goal is to always provide top-notch customer service, so it's great to know that we were able to meet your expectations. If you ever have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Love the hose. It really is what I wanted. My son in law has one and that's what made me try one after many failures with other brands. The gentleman that helped me on the phone with the warranty was very nice, respectful and knowledgeable. Thanks”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our product and customer service. We're thrilled to hear that you love our hose and that our representative was able to assist you with the warranty process. We always strive to provide the best possible service and it's wonderful to know that we've met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Just like my last review. Customer service was great. My question was answered promptly and completely. I was actually surprised I even got an answer. Customer service is becoming a thing of the past. I am glad Snow Joe actually has a Customer service that actually works. Thank you.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that we were able to assist you promptly and completely with your inquiry. We take pride in providing excellent customer service and we appreciate your recognition of our efforts. Rest assured that we will continue to work hard to ensure that we meet and exceed your expectations in the future. Thank you for choosing Snow Joe + Sun Joe and we look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Response has been good. Just waiting on return label now. So we can get the unit back to you.”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for your review and for providing feedback on your recent experience with our customer service team. We're glad to hear that the response from our team has been good so far, and we apologize for any delays in receiving the return label. Please rest assured that we are working to get this to you as soon as possible to ensure a smooth return process. If there is anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your business and look forward to resolving this matter for you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick reply to unsubscribe, may be back in the future. Thank You”

Helpful Report

Posted 1 year ago

Dear Keith, Thank you for your review. We are glad to hear that our team was able to assist you promptly with unsubscribing from our emails. We apologize if our emails were causing any inconvenience. Please know that we respect your preferences and will not send any future emails unless requested by you. We hope to have the opportunity to serve you again in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews