Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I was very happy that it was such and easy replacement process I was a bit disappointed that the hose broke so fast when I had followed the instructions to the letter I hadn't had it but a month and didn't use it every day so that wasn't a good thing. The only negitive thing I can say is that I wished the company would have allowed and e change for shorter length once I purchased it I realized that I really only needed maybe 50 ft hose and I would have been happy to get 50ft as replacement rather than 100ft however I will make it work”

Helpful Report

Posted 1 year ago

Dear Jaspurr, Thank you for sharing your feedback with us, and we're pleased to hear that the replacement process was straightforward. We apologize for the inconvenience you experienced with the hose and appreciate your understanding. We understand your disappointment with the hose's durability and the desire for a shorter length. Your input is valuable to us, and we will certainly take this into consideration for future improvements. We strive to provide the best products and services to our customers, and your feedback helps us in that endeavor. If you have any further questions or need assistance with making the 100ft hose work for your needs, please don't hesitate to reach out to us. We're here to ensure your satisfaction and to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a very positive experience with the customer service representative. Thanks for all your help”

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Posted 1 year ago

Dear Davis, We appreciate your review and are delighted to hear about your very positive experience with our customer service representative. Thank you for taking the time to acknowledge our team's efforts. At Snow Joe + Sun Joe Customer Care, we always aim to provide the best service possible, and it's wonderful to know that you found our assistance helpful. If you ever have any more questions or need further support, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Phoned and got answer right away...Very helpful gentleman named Alexander.Registered warranty and had nice chat.These days a person to person communication is really appreciated.Well done”

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Posted 1 year ago

Dear Laurence, We greatly appreciate your feedback, and we're thrilled to hear about your positive experience with our customer care team. It's fantastic that you were able to reach us promptly, and Alexander was there to assist you. We're proud to have him on our team and it's wonderful to know that he provided you with the help you needed. We understand the importance of person-to-person communication, and we always strive to make our customers feel valued and heard. Thank you for taking the time to register your warranty and for your kind words. If you ever have more questions or just want to have another nice chat, please don't hesitate to get in touch. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sherry took care of my problem and was extremely helpful.”

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Posted 1 year ago

Dear Emilie, Thank you for taking the time to leave your review. We're delighted to hear that Cherry was able to assist you with your problem and that you found her extremely helpful. At Snow Joe + Sun Joe Customer Care, we always strive to provide the best possible service to our valued customers, and it's wonderful to know that Sherry made a positive impact. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When contacting support, my issue was remediated quickly.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're pleased to hear that your issue was promptly resolved when you contacted our support team. Our goal is to provide efficient solutions to any concerns you may have. If you ever need assistance or have more questions in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you to Sun Joe's representatives, Clyde, Shinra, Evelyn, Sharmine, Dehl, Charlotte, Delgado, Stephanie, Sarona, Alex, J.P., Jonas, Chariton, and Dehl again. Each represent Sun Joe with patience, knowledge and beyond.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your heartfelt recognition of our dedicated team members. We're delighted to hear that our Customer Service team has all provided you with the exceptional assistance and support that we strive to deliver. We truly appreciate your kind words and your continued support. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. The representative who assisted me, Maria Arcilla, was exceptional.”

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Posted 1 year ago

Dear Maria, Thank you for your kind words and for highlighting the excellent service provided by Maria. We're pleased to hear that you had an exceptional experience with us. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for helping process the warranty. I'm grateful.”

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Posted 1 year ago

Dear Adekola, You're very welcome! We're here to assist and make the warranty process as smooth as possible. If you ever have more questions or need further help, don't hesitate to reach out. We appreciate your support and are grateful to have you as a customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great products”

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Posted 1 year ago

Dear Valued Customer, Thank you for your concise and positive feedback! We're delighted to hear that you're pleased with our products. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help and ensure you continue to have a great experience with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Snow Joe products are absolutely great and the customer service is extraordinary. Yes that is true when I had an issue with a product I just bought a couple of weeks ago. And so because of my busy schedule, I decided just to send them an email about it. And yes right away, as in just minutes I got a reply, and after 3 or 4 emails it was resolved right away. Excellent customer service and thumbs up to the guys behind the email customer support.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for your kind words and for sharing your positive experience with our customer service team. We're thrilled to hear that you found our customer service extraordinary and efficient in resolving your issue promptly via email. Our goal is to ensure that every customer has a smooth and hassle-free experience, and we're glad to have met your expectations. If you ever have more questions or need assistance with any of our products in the future, please don't hesitate to reach out. Enjoy your Snow Joe + Sun Joe equipment! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called and spoke with Alexander and I must say he was very polite and professional. He was very easy to speak with and explained to me where my needle clean-out tool was attached to my owner's manual. My real concern was the inlet water hose attachment (not being able to screw it in and feel like it was secure from leaking). I haven't had the opportunity to try it yet due to the weather.”

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Posted 1 year ago

Dear Gary, Thank you for your kind words about Alexander and our customer service. We're glad to hear that he provided you with the information you needed and that you found him polite and professional. Regarding your concern about the inlet water hose attachment, we hope that when you get the opportunity to use it, everything goes smoothly. If you ever have further questions or need assistance in the future, please feel free to reach out. We're here to help. Enjoy your Snow Joe + Sun Joe equipment! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called to get a replacement for a broken trimmer. It was immediately processed, shipping label sent and a very helpful agent-Alexander.”

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Posted 1 year ago

Dear Sue, Thank you for sharing your positive experience with us. We're delighted to hear that you found our service prompt and efficient when getting a replacement for your broken trimmer. Alexander is a valuable member of our team, and we appreciate your kind words about his assistance. If you ever need further support or have more questions in the future, please don't hesitate to reach out. We're here to help. Thanks for being a valued part of the Snow Joe + Sun Joe community! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service Great products and stand behind there products”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your kind words! We're delighted to hear that you've had an excellent experience with our customer service and products. We always aim to stand behind our products and ensure our customers are satisfied. If you ever need further assistance or have questions, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ugh. Customer service rep literally changed story within minutes of saying would provide an actual refund to instead saying it would have to be a webstore credit. However, I don't want other of their products. The AJ801E device is poorly made, not durable. The electric motor itself literally fell apart into pieces after a couple of hours use! Think twice before buying this company's products. Lots of one star reviews and product failure stories out there concerning the AJ801E.”

Helpful Report

Posted 1 year ago

Dear Barry, We apologize for any confusion in our communication. Our refund policy may differ from the store where the product was purchased. We appreciate your feedback, and we're sorry to hear about the issues you've experienced with the AJ801E unit. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope for your understanding and will work to resolve this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The online customer service was friendly and helpful”

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Posted 1 year ago

Dear Tania, Thank you for your feedback! We're delighted to hear that you found our online customer service friendly and helpful. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need further assistance or have more questions in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good customer service and very courteous.”

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Posted 1 year ago

Dear Claude, Thank you for taking the time to share your kind words about our customer service. We're delighted to hear that you found our service very good and our representatives very courteous. Your satisfaction is important to us, and we're here to assist you with any questions or issues you may have. If there's anything else you need in the future, please don't hesitate to reach out. We're always happy to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“As I have said Sun Joe’s customer service is second to no one. So very thankful you honored my warranty. Everyone I spoke to was So helpful and knowledgeable. I LOVE MY SUN JOE pressure washer - it is so very easy to use. I rave about it to everyone- my 90 year old neighbor bought one and loves it. Thanks again.”

Helpful Report

Posted 1 year ago

Dear Joyce, Thank you for your wonderful feedback and for being such a loyal Snow Joe + Sun Joe customer! We're delighted to hear about your positive experiences with our customer service team, and we're glad that we could honor your warranty to your satisfaction. It's fantastic to know that you love your Sun Joe pressure washer and share the great experience with your neighbors. Your enthusiastic recommendation means a lot to us, and we genuinely appreciate your support. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to continuing to serve you and your neighbors. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The hose I purchased was defective. The customer service agent was very helpful. I am looking forward to a speedy replacement.”

Helpful Report

Posted 1 year ago

Dear Leigh, Thank you for bringing this to our attention. We're genuinely sorry to hear about the issue with the hose you purchased, but we're glad that our customer service agent was able to assist you effectively. Your satisfaction is our priority, and we're committed to ensuring you receive a speedy replacement to make things right. If you have any more questions or concerns during this process, please feel free to reach out. We're here to help and make sure your experience with our products is nothing short of excellent. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your patience as we work to resolve this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“HI, I contacted customer support to check the possibility of purchasing an extended warranty and i was surprised that this isn't possible and the only option is to purchase the warranty 45 days from the date of purchase and i don't know this information. I have Snow Blower machine which I purchased it earlier and is out of support now. This machine is still in the box and i didn't open it yet because last year i had some extra balance with the snow removal company so they removed the snow for me so i didn't open the snow blower machine and still in the box and i'm planning to use it this year but unfortunately is out of warranty and i can't purchase an extended warranty for this machine !!!”

Helpful Report

Posted 1 year ago

Dear Omar, We understand your concern and apologize for any inconvenience this may have caused. We'd like to clarify that our warranty plans can only be purchased and activated within the first 45 days from the date of purchase. After this period, the option to purchase an extended warranty becomes unavailable. This policy is in place to ensure the proper maintenance and usage of the product from the outset. We appreciate your interest in extending the warranty for your Snow Blower machine, and we regret any inconvenience this situation may pose. We hope for your understanding regarding this policy, and we're here to assist you with any other questions or needs you may have. If you have any further inquiries or require additional assistance, please don't hesitate to reach out to our customer support team. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“48 V one year old huge maybe once or twice bought new batteries because it would not run plug the batteries in this afternoon on November 14th and both batteries caught on fire inside my garage I had to hook the garden hose up and sprayed on the unit to stop the fire.”

Helpful Report

Posted 1 year ago

Dear Joel, We are truly sorry to hear about the incident you experienced with your 48 volt unit, and we're relieved to hear that you were able to handle the situation safely. Safety is a top priority for us, and this situation is quite concerning. We take such matters very seriously. To ensure that we can investigate this thoroughly and take appropriate action, we kindly request that you call our customer service team directly to provide further details about this incident. This will allow us to better understand what happened and work toward preventing such occurrences. Your safety and satisfaction are of utmost importance to us, and we appreciate your understanding as we address this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews