Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought an AquaJoe hose a few months ago. Unfortunately the hose blew out after 6 weeks. I left an email for customer support and they contacted me within a day. They asked a few questions on use and storage of the hose, then quickly processed a replacement and sent it to me. So their customer support was great to work with! And BTW the hose has been nice to work with--much lighter than rubber hoses and much easier to coil up and store.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for sharing your experience with us and highlighting our customer support. We greatly appreciate your feedback. We're sorry to hear about the issue with your AquaJoe hose but pleased to know that our customer support team was quick to respond and assist you with a replacement. Providing efficient solutions to our customers' needs is a top priority for us. It's fantastic to hear that you find the hose nice to work with, especially its lightweight and easy-to-store qualities. Your positive feedback about the product is also appreciated. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please don't hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very happy with the service from snow joe they helped with the problem we had thank you”

Helpful Report

Posted 1 year ago

Dear Victor, Thank you for taking the time to share your feedback about your experience with Snow Joe's service. We greatly appreciate your kind words. We're delighted to hear that you were very happy with the service you received. Assisting with and resolving problems is our commitment to our customers, and we're here to help whenever you need us. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please know that we're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service very professional understanding Very helpful good respect and the best”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear about your positive experience with our service. We're thrilled to know that you found our service to be very professional, understanding, and helpful and that you received good respect. Providing the best service to our customers is our top priority, and your feedback reaffirms our commitment to excellence. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Dear Rose, Thank you for sharing your experience with us. Your brief but impactful feedback is greatly appreciated. We're thrilled to hear that you received excellent service, and your satisfaction is our greatest reward. If you ever have more questions, require assistance, or wish to provide further feedback in the future, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service was excellent and super quick to solve our issue”

Helpful Report

Posted 1 year ago

Dear Jenn, Thank you for taking the time to share your feedback with us. We greatly appreciate your comments. We're delighted to hear that you received excellent customer service and that our team was able to swiftly resolve your issue. Providing efficient solutions to our customers is a top priority, and your feedback reaffirms our commitment to excellence. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please know that we're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good customer service friendly staff.”

Helpful Report

Posted 1 year ago

Dear Majeed, Thank you for sharing your feedback about your experience with our customer service team. We greatly appreciate your comments. We're pleased to hear that you received good customer service and found our staff to be friendly. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have in the future. If you ever require further assistance or have more feedback to share, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A friend lost my charger. Sunjoe had them on hand and shipped it right away.”

Helpful Report

Posted 1 year ago

Dear Nines, Thank you for sharing your experience with us. We greatly appreciate your feedback. We're delighted to hear that we were able to promptly assist you when your friend lost your charger. Providing quick solutions to our customer's needs is something we take pride in. If you ever have more questions, require further assistance, or need replacement parts or accessories in the future, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service and a quick response to damaged hose.”

Helpful Report

Posted 1 year ago

Dear Tanya, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that you received great service and a quick response to address your damaged hose issue. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent that helped me was very efficient. She was able to get my product registered updated my account. She got my questions answered and problem solved.”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our agent was efficient and able to assist you in registering your product, updating your account, and addressing your questions and concerns. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“If SnowJoe follows through with what they say, it will clear up a shortage from a month ago”

Helpful Report

Posted 1 year ago

Dear Roger, Thank you for your feedback. We understand the importance of resolving shortages promptly and want to assure you that we are committed to addressing this issue as swiftly as possible. Your satisfaction is our priority, and we appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to our customer care team. We are here to assist you and ensure a positive resolution to this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent and courteous service.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for taking the time to leave us a review. We're delighted to hear that you received excellent and courteous service from our team. Providing top-notch assistance to our customers is always our goal, and we're pleased that we could meet your expectations. If you ever have more questions or need assistance with anything in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty response.thanks julie for all your help”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're thrilled to hear that you had a great warranty experience with us, and we appreciate your kind words. Should you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our top priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent pole saw”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words regarding our pole saw! We're delighted to hear that you're satisfied with its performance. Should you have any questions or require further assistance with your pole saw or any other products, please feel free to reach out to us. We're here to help, and your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful. I was given a one time courtesy replacement on a battery operated lawnmower. That made me happy”

Helpful Report

Posted 1 year ago

Dear Carolyn, We're delighted to hear that our customer service team was able to assist you with a one-time courtesy replacement for your battery-operated lawnmower. Customer satisfaction is very important to us, and we're thrilled that we could make you happy with our service. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to help, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service on a warranty issue.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your feedback with us! We're pleased to hear that you had an excellent customer service experience, particularly with regards to a warranty issue. Ensuring our customers are satisfied is our top priority, and we're here to assist whenever you need us. If you have any more questions or require further assistance, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The support person I spoke with was well informed and extremely helpful and pleasant.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave your feedback. We're delighted to hear that you found our support person well-informed, helpful, and pleasant. Providing top-notch assistance is a priority for us, and it's always rewarding to know that we've met your expectations. If you ever have more questions or need further assistance in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose started leaking and Sun Joe stood behind the product and replaced my hose. I’m a very happy customer!!”

Helpful Report

Posted 1 year ago

Dear Elizabeth, We're thrilled to hear that you're a happy customer! Our aim is always to provide the best products and service to our valued customers, and we're glad to have resolved the issue with your hose to your satisfaction. If you ever need any further assistance or have more questions, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service.”

Helpful Report

Posted 1 year ago

Dear Anatoli, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service team. At Snow Joe + Sun Joe, we take pride in providing top-notch support to our valued customers. If you ever need assistance or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The 2 year warranty was honored and I was sent a new hose.”

Helpful Report

Posted 1 year ago

Dear Amy, Thank you for sharing your experience with us. We're pleased to hear that we could honor your 2-year warranty and provide you with a new hose. Our goal is to ensure that our customers are satisfied with their Snow Joe + Sun Joe products and that any issues are addressed promptly and efficiently. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“my sunjoe pressure washer had pressure issues and was replaced under warranty. thank you”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to share your experience with us. We're pleased to hear that we could assist you with your Sun Joe pressure washer issue under warranty. At Snow Joe + Sun Joe, customer satisfaction is a top priority, and we're committed to ensuring that our customers have a positive experience with our products and service. If you ever have more questions or need assistance, please feel free to reach out. We're here to help, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews