Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I have not used my new hose yet. (Been way too cold) My experience signing up for warranty was very good,”

Posted 1 year ago

Dear Donna, Thank you for sharing your positive experience with signing up for warranty. We appreciate your feedback and are glad to hear that the process went smoothly. Please let us know if you need any assistance with using your new hose once the weather warms up. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Donna, Thank you for your review and for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. We are glad to hear that you had a positive experience signing up for warranty. We hope that you enjoy using your new hose when the weather warms up. If you have any questions or concerns in the future, please do not hesitate to reach out to our customer care team. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful. Got the manual downloaded”

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Posted 1 year ago

Dear Clarence, Thank you for your feedback! We're glad to hear that our customer service team was helpful and you were able to download the manual you needed. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Clarence, Thank you for taking the time to leave a review. We're glad to hear that our customer service representative was able to assist you in downloading the manual you needed. Please don't hesitate to reach out to us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service rep was nice and knew how to help me. Waiting for part and she said she would email when it came in, very helpful.”

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Posted 1 year ago

Dear Vanita, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that our representative was helpful in resolving your issue and that you were satisfied with the service provided. We understand the importance of timely updates, and we appreciate your patience while waiting for the part to arrive. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Vanita, Thank you for taking the time to share your positive experience with our customer service representative. We are glad to hear that you found her to be nice and helpful in assisting you with your replacement part. Rest assured that we will continue to provide excellent service to our customers, and we will make sure to notify you promptly once the part is available. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out to us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good response. Good product knowledge”

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Posted 1 year ago

Dear Duane, Thank you for taking the time to leave us a review. We are delighted to hear that our representative provided you with a good response and demonstrated excellent product knowledge. Our team takes pride in being knowledgeable and helpful, and we are pleased to know that this was reflected in your interaction with us. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Duane, Thank you for taking the time to leave us a review. We are glad to hear that our team was able to provide you with a good response and product knowledge. We pride ourselves on providing excellent customer service and ensuring that our customers have a positive experience with our products. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alexander was great to work with !!”

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Posted 1 year ago

Dear Jim, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Alexander provided you with great service. We will be sure to share your kind words with him and the rest of our team. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Jim, Thank you for taking the time to share your experience with us. We're thrilled to hear that Alexander provided you with great service. We take pride in our team's knowledge and helpfulness, and we're glad to hear that it made a positive impact on your experience with Snow Joe + Sun Joe. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Replaced broken part. No ?'s asked. Received replacement in 2 days.”

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Posted 1 year ago

Dear Anthony, Thank you for taking the time to share your positive experience with us. We are glad to hear that our team was able to replace the broken part promptly without any hassle. Our goal is to provide quick and efficient service to our customers, and we are pleased to know that we were able to meet your expectations. If you have any other questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Anthony, Thank you for your positive feedback regarding your experience with our customer service team. We are happy to hear that we were able to quickly and efficiently replace the broken part for you. We strive to provide excellent customer service and are glad to hear that we met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your representative was very knowledgeable and helpful. The return process was so easy. Thank you.”

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Posted 1 year ago

Dear Nolan, Thank you for taking the time to leave us such a great review. We are thrilled to hear that our representative was knowledgeable and helpful in assisting you with the return process. Making things easy and hassle-free for our customers is a top priority for us, and we are happy to have met your expectations. If you have any other questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear Nolan, Thank you for taking the time to share your positive experience with our customer service team. We are pleased to hear that our representative was knowledgeable and helpful in resolving your issue. Our goal is always to make the return process as easy as possible for our customers, and we are glad to hear that we were successful in achieving this with you. If you have any further questions or concerns, please do not hesitate to reach out to us again. We are always here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Dear Snow Joe/Sun Joe, I recently wrote to you to ask when you would have your corded 5 gallon wet/dry vacuum back in stock. I live in a small home and do not have room for one of your larger models. That one item is what I wanted to know about as I'll need to make a decision soon as to what I will purchase. It took a number of days to receive a response from you all and when the response came I was told you don't know when it will be back in stock and it was suggested that I look into one of your other models. This won't do for me.”

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Posted 1 year ago

Dear Louise, We would like to apologize for the delay in our response and for not having the 5-gallon wet/dry vacuum that you were interested in purchasing. We understand that this was the specific product you wanted and we are sorry that we are unable to offer it to you at this time. We want to assure you that we are continuously working to restock our inventory and we will make sure to update you as soon as this product becomes available. While we don't have a specific timeline for when this product will be available, we suggest that you keep an eye on our website or sign up for an in-stock alert. If you need any assistance please contact us directly. Thank you for your patience and understanding. Please let us know if there is anything else we can assist you with. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“rep. was good and answered all ? and resolved issue”

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Posted 1 year ago

Dear LeRoy, Thank you for taking the time to leave us a review. We're happy to hear that our representative was able to assist you and resolve your issue. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Dear LeRoy, Thank you for taking the time to share your positive experience with our representative. We are glad to hear that your questions were answered, and your issue was resolved to your satisfaction. Our team strives to provide excellent customer service and we are happy to see that reflected in your review. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very quick and easy process to register my Snow Joe power cleaner.”

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Posted 1 year ago

Dear Sara, Thank you for taking the time to leave a review. We are glad to hear that you had a quick and easy process registering your power cleaner. We appreciate your business and hope that you continue to enjoy using your Snow Joe product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The person that helped me was very 'to the point' and wasted no time - he knew what to advise me to do and my problem was solved.”

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Posted 1 year ago

Dear David, Thank you for taking the time to share your positive experience with our customer service team. We are glad to hear that our representative was able to provide you with prompt and effective solutions to your issues. It is our mission to provide top-notch customer service and we are happy to see that our efforts have been successful. Please do not hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had good service in honoring the warranty on my purchased faucet that I had about 5 months and sent a replacement of the same model again providing the full manufacturer's warranty for 2 yrs. with no added limitations. The service given was much apprecciated.”

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Posted 1 year ago

Dear Bart, Thank you for taking the time to share your positive experience with our warranty service. We are thrilled to hear that we were able to honor your warranty and provide you with a replacement faucet that comes with a full manufacturer's warranty of 2 years. It is our goal to ensure that our customers receive the best possible service and we are delighted to have met your expectations. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This was a very pleasant situation handled in a professional and friendly manner.”

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Posted 1 year ago

Dear Mark, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We're thrilled to hear that you found our team to be professional and friendly. Providing excellent customer service is our top priority, and we're glad to see that we hit the mark. Please don't hesitate to contact us if you need further assistance in the future. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was great”

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Posted 1 year ago

Dear Octave, Thank you for your review! We're glad to hear that you had a great experience with Snow Joe + Sun Joe Customer Care. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good client service”

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Posted 1 year ago

Dear Fares, Thank you for your review! We appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service team. Our goal is to provide excellent service to all of our customers and we are glad that we were able to meet your expectations. Please let us know if there is anything else we can assist you with in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very Professional”

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Posted 1 year ago

Dear Michael, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team provided you with very professional service. We take great pride in delivering excellent customer service, and your feedback is greatly appreciated. If you have any questions or concerns in the future, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service and amazing products!”

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Posted 1 year ago

Dear Anuj, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe Customer Care. We are thrilled to hear that you received great customer service and are enjoying our amazing products. Our team strives to provide top-notch service and quality products to all of our valued customers. If you ever need further assistance or have any questions, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good communication and easy process.”

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Posted 1 year ago

Dear John, Thank you for your review and for choosing Snow Joe + Sun Joe! We are happy to hear that you found our communication and process easy to navigate. We strive to provide our customers with a hassle-free experience, and we're glad to know that we met your expectations. Please don't hesitate to contact us if you have any further questions or concerns. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service from Marvin . 3rd time you've asked for a review??”

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Posted 1 year ago

Dear Larry, Thank you for your feedback regarding your positive experience with Marvin. We apologize for the multiple review requests you received. We are constantly striving to improve our customer service and appreciate your patience and understanding. We hope you continue to enjoy our products and the support we provide. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good service took care of my needs in a timely manner They backed up their warranty100% Hoping this power sprayer lasts for a long time”

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Posted 1 year ago

Dear Lee, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that we were able to meet your needs in a timely manner and provide you with the support you needed. We always strive to stand behind our warranty and ensure that our customers are satisfied with our products. We appreciate your business and hope that your power sprayer continues to serve you well for a long time to come. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews