Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Directions were unclear - I'm female, rep helped me by clarifying saw component”

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are happy to hear that our representative was able to assist you in clarifying the saw component despite the unclear directions. Our team is always here to help and provide support to our valued customers. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Called Snow Joe customer service regarding my 20" shovel bottom metal strip broke off for household use less than 3 months, customer service representative very friendly and promptly replaced a new shovel shipp to me . Thank you !”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our customer service representative was able to promptly replace your broken shovel and provide you with a positive experience. We value your feedback and we are always here to help with any future inquiries or concerns you may have. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great support - answered my questions and provided an easy way to communicate.”

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Posted 1 year ago

Dear Joel, Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a great experience with our customer support team. We always strive to provide excellent service and are thrilled to know that we were able to answer your questions and make communication easy for you. If you ever need any assistance in the future, please don't hesitate to reach out to us. We are always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Support very efficient!”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review! We are glad to hear that you found our support team efficient. We strive to provide our customers with the best possible support and it is always encouraging to receive positive feedback. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“So the people that I dealt with got me my replacement hose, the issue I have is that these hoses keep bursting in a matter of uses not years, so fix the design”

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Posted 1 year ago

Dear Paul, Thank you for taking the time to share your feedback. We are glad that our team was able to provide you with a replacement hose, but we are sorry to hear that you have experienced multiple hose bursts. At Snow Joe + Sun Joe, we strive to provide products of the highest quality and durability. We take all customer feedback seriously, and we will be sure to pass your comments along to our product development team for further review. Please feel free to reach out to us if you have any further concerns or questions. We appreciate your business and hope to continue to provide you with excellent service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a flex hose that failed in 6 months. Called in based on your 2 year warranty. CSR was very helpful. She had a replacement hose on the way within a day.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review of our customer service team. We are glad to hear that our representative was helpful and efficient in resolving your issue with the failed flex hose. Our goal is always to provide excellent customer service and ensure that our customers are satisfied with their products and experience with our company. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very professional staff. Clearly outlined our warranty issue and provided several options as we await our promised replacement of your electric plug in snow blower”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review regarding your experience with our customer service team. We are thrilled to hear that our staff was professional and provided you with clear options to address your warranty issue. Our goal is to make sure that our customers are completely satisfied with our products and services, and we are glad that we were able to assist you in this matter. Please let us know if there is anything else we can do to help. We are always here to support you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“M.J was great rep.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with one of our representatives, M.J. Providing excellent customer service is our top priority, and we are glad that he was able to assist you in a satisfactory manner. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took 3 months to get a replacement as I was told there were none to send out. Called back and there were replacements available, so tech got one on the way. In general techs were friendly and helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that it took three months to receive your replacement, and we understand your frustration with the delay. We're glad to hear that our representatives were friendly and helpful, and we will make sure to use your feedback to improve our processes moving forward. Thank you for your patience and understanding. Please don't hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I’ve never purchased this type of water holes and I am extremely pleased with the quality . It is compact and easy to store away, and very easy to move around without dragging a heavy plastic hose.”

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Posted 1 year ago

Dear Betzy, Thank you for taking the time to write a positive review about our product! We are delighted to hear that you are pleased with the quality of our water hose and find it to be compact, easy to store, and lightweight. Our team takes pride in providing high-quality products that are both functional and convenient for our customers, and we are glad to have met your expectations. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance. We are always here to help and ensure your complete satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They did what they could with the limited information they had available. This representative did their job but Snow Joe needs to get their reps more information and make it more available/easier to access. Make investments in IT.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us your feedback. We appreciate your honest assessment of your experience with our representative. We understand that our customers expect a high level of support and we apologize for any frustration caused by the limited information provided by our team. Rest assured that we are continuously working on improving our support services and infrastructure to make information more accessible to our representatives. Thank you for choosing Snow Joe + Sun Joe and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Not too happy - had to pay $19.95 for a box - UPS would not ship in the original box. I should not have to pay this. It was not my fault I had to ship the pressure washer back.”

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Posted 1 year ago

Dear Valued Customer, We apologize for any inconvenience you experienced with our shipping process. We understand your frustration and will certainly take your feedback into consideration. We are committed to ensuring that all of our customers receive the support they need, and we appreciate your patience. Please expect a call or an email from us as we work to resolve this matter promptly. Thank you for choosing Snow Joe + Sun Joe products and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A snow shovel I purchased broke (the wear strip fell off and was temporarily lost in a snow pile), but it was easy to register the product online, so the customer service person was able to help me out. They couldn't ship a replacement part, so instead they sent me a whole new shovel for free.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us a review. We're glad to hear that our customer service was able to assist you with the issue you had with your snow shovel. We always aim to provide the best possible customer service, and we're thrilled to know that we were able to help you out. We appreciate your loyalty and are happy to have you as a satisfied customer. If there's anything else we can do for you, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I ordered a snow blower I know it's just a little bit too small so I returned it. Everybody was excellent and telling me how to do it”

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Posted 1 year ago

Dear Frank, Thank you for taking the time to leave us a review. We are sorry to hear that the snow blower you ordered did not meet your needs but we are glad to hear that our team was able to assist you with the return process. We strive to provide excellent customer service and we are happy to hear that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Process was easy and customer service was nice, unfortunately I got a 50 feet instead of the 75 feet that broke”

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Posted 1 year ago

Dear Alan, Thank you for taking the time to share your experience with us. We're sorry to hear that you received a 50-foot replacement instead of the 75-foot or the 100-foot one that you were expecting. Please know that we take all feedback seriously and are committed to ensuring that our customers are completely satisfied with our assistance. We would like to make this right for you and will be sending the right garden. Please check your email for further details. Thank you for your continued support and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are happy to hear that you found our customer service team to be great. However, we apologize for any confusion regarding your purchase. We strive to be transparent about the products we sell and will ensure that this issue is addressed. If you have any further concerns, please do not hesitate to reach out to us. We appreciate your business and hope to have the opportunity to serve you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Although the last rep I spoke to was helpful, and she did send everything I needed to get the blower running... It worked for about 15 minutes. I can tell there us power going to tge motor, but it does not engage the rotor blades. I did NOT KNOW I was buying a refurbished snowblower. It will be coming back to you.”

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Posted 1 year ago

Dear Sherry, We apologize for any inconvenience you may have experienced with your Snow Joe product. We take pride in providing high-quality products and services to our customers, and it appears we fell short in this instance. We appreciate your feedback and are taking steps to improve our refurbished product labeling to ensure clear communication with our customers. We would be more than happy to assist you further with a replacement, refund, or any other resolution you may prefer. We'll keep in touch to resolve this issue. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have been a loyal customer to snow and sun Joe products I buy it for my family for X Mas gift I had problem with my snow Joe shovel The lady from customer service was excellent took the time listening to my concerns and was very Knowledgeable and made sure I was very satisfied with the service. and provided me with more information to buy snow Joe snowblower as I am looking to get one sometime this year very highly recommend your products to all my family and friends excellent customer service you stand behind your products 100%”

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Posted 1 year ago

Dear Stanley, Thank you for your five-star rating of Snow Joe, Stanley! It's great to hear that you had an excellent experience with our customer service team. We truly value our customers who have been loyal to us and appreciate your kind words about our products. We are always looking for ways to provide excellent customer service and ensure customer satisfaction. We appreciate your continued support and will definitely strive to keep delivering quality products and customer service experience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I ordered the wrong merchandise. They were quick to respond and provide a prepaid return sticker. A credit was promptlu processed”

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Posted 1 year ago

Dear Thomas, Thanks for the 5 stars, Thomas! I'm glad to hear that Snow Joe was quick to respond and provide a prepaid return sticker when you ordered the wrong merchandise--that was really helpful of them! We appreciate your kind words and happy that we could provide a prompt credit for your return! Best regards, Snow Joe + Sun Joe Customer care

Posted 1 year ago

“They were quick to reply and took care of the problem BUT Im not real happy with how it turned out. The steamer didin't work. They would only give me a credit at SnowJoe and not give me my money back. I understand the policy and if I'd returned it becuase I just didn't like it I can see the credit but it didn't work. THAT'S ON YOU GUYS NOT ME. It was extra work for me to pack it up and send it back. In this case returning my money would have been the proper thing to do since it was your fault not mine.”

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Posted 1 year ago

Dear Rose, Thank you for bringing this to our attention. We apologize for any inconvenience caused by our policy regarding returns. We understand your frustration and we appreciate your feedback on this matter. We would like to assure you that we take product quality seriously and we will investigate this issue with our team, then we'll proceed with the refund back to your payment method. Please do not hesitate to contact us again if you have any further questions or concerns. We value your business and will do everything we can to make it right. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews