Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Thank you again for the stellar service.”

Posted 1 year ago

Dear Shane, You're most welcome! We're glad to hear that you're satisfied with the stellar service you received from Snow Joe + Sun Joe. Providing exceptional customer service is our top priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and services remains top-notch. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My first purchase failed as the hose started leaking after a few usage. I contacted Snow Joe and Christian handled my case very smoothly. I have received my new hose yesterday and so far so good.”

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Posted 1 year ago

Dear Keyvan, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your initial hose purchase, but we are glad to hear that Christian was able to assist you and provide a smooth resolution to the issue. We understand the importance of having a reliable product, and we strive to ensure that our customers are satisfied with their purchases. We're happy to know that you have received your new hose and that it is working well for you so far. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are here to help and are committed to providing you with excellent customer service. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My problem was solved and all my questions were answered with courtesy and respect.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback. We are delighted to hear that we were able to solve your problem and address all your questions with courtesy and respect. At Snow Joe + Sun Joe, we prioritize providing excellent customer service and ensuring that our valued customers have a positive experience. We are committed to resolving any issues or inquiries you may have and ensuring your satisfaction. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are here to help and are dedicated to meeting your needs. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Talked to Mel and he walked me through the issue. Very courteous and helpful.”

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Posted 1 year ago

Dear Jim, Thank you for reaching out to us and sharing your positive experience with Mel. We are pleased to hear that he provided you with courteous and helpful assistance in addressing the issue you encountered. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers receive the support they need. We understand the importance of resolving issues promptly and with care, and we are glad that Mel was able to assist you effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The Aqua Joe hose failed after 2 months. The service department was terrific to deal with and a replacement hose was on the way within 2 days.”

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Posted 1 year ago

Dear Paul, Thank you for reaching out to us and sharing your feedback. We are sorry to hear that your Aqua Joe hose failed after just two months of use. However, we are glad to know that our service department was able to assist you promptly and provide a replacement hose within two days. We strive to deliver products of the highest quality and stand behind our warranty. We understand that issues can occur, but we are committed to resolving them quickly and efficiently to ensure customer satisfaction. We appreciate your positive comments about our service department, and we will pass on your compliments to them. Your satisfaction is our top priority, and we are here to help if you have any further questions or concerns. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

Dear Caleb, Thank you for your kind feedback! We are delighted to hear that you had an excellent customer service experience with us. Providing top-notch customer service is one of our priorities, and we are thrilled to know that we met your expectations. We strive to ensure that our customers receive the support they need and have a positive experience with our products and services. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with a garden hose that I bought and you guys replaced it......no questions asked. You guys rock!!!”

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Posted 1 year ago

Dear Barry, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are thrilled to hear that we were able to promptly address your issue with the garden hose and provide a replacement without any hassle. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers are satisfied with their purchases. We are glad that we could meet your expectations and resolve the issue to your satisfaction. If you have any further questions or need assistance in the future, please feel free to reach out to us. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Resolved my issue with the suddenly leaking fiber-covered hose. I have a number of their items. satisfaction guaranteed”

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Posted 1 year ago

Dear Janine, Thank you for contacting us regarding the issue with your fiber-covered hose. We're pleased to hear that we were able to resolve the problem and address the sudden leakage. At Snow Joe + Sun Joe, we take pride in providing products that meet our customers' expectations. We're glad that we were able to ensure your satisfaction with our resolution. We value your continued support and appreciate your trust in our brand. If you have any further questions or need assistance with any of our other products, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with an electric PW. The customer service agent walked me thru troubleshooting and determines that the issue called for a replacement. I had to package my PW and return it with the label SnowJoe provided, then I received a replacement. The process took about a week. Not Bad!”

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Posted 1 year ago

Dear Blake, Thank you for reaching out to us regarding the issue with your electric pressure washer. We apologize for any inconvenience this may have caused and appreciate your patience throughout the process. We're glad to hear that our customer service agent was able to assist you in troubleshooting the problem and determine that a replacement was necessary. Our team is dedicated to providing thorough support and ensuring that our customers receive the necessary assistance to resolve any issues they encounter. We understand that the return process may require some effort on your part, and we appreciate your cooperation in packaging and returning the defective pressure washer using the provided label. We're pleased to hear that you received the replacement in a reasonable timeframe, and we hope that the new unit meets your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We value your feedback and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Angel Planga has been extremely helpful in working to resolve my issue (replacement of a warrantied hose nozzle no longer working). Although I have not yet received the replacement item (only because the replacement sent was an empty box), Mr. Planga has been very prompt and helpful in responding to me and seeing that a replacement shipment was put in motion.”

Helpful Report

Posted 1 year ago

Dear Rose, Thank you for reaching out to us. We're sorry to hear about the issue you experienced with the replacement shipment of your warrantied hose nozzle. However, we're pleased to know that Angel has been extremely helpful and proactive in resolving the situation. We apologize for the inconvenience caused by the empty box you received and understand the frustration it may have caused. Rest assured, we have taken note of the situation and are working diligently to ensure that a replacement shipment is sent to you promptly and without any further issues. At Snow Joe + Sun Joe, we value your satisfaction and are committed to providing excellent customer service. We appreciate your patience and understanding in this matter. If you have any further concerns or require additional assistance, please do not hesitate to contact us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My missing parts were promptly delivered with no fuss. Great customer service.”

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Posted 1 year ago

Dear Melessa, Thank you for reaching out to us. We're glad to hear that your missing parts were promptly delivered without any hassle. Providing excellent customer service is our top priority, and we're thrilled that we were able to resolve the issue for you. At Snow Joe + Sun Joe, we strive to ensure that our customers have a positive experience with our products and services. We understand the importance of timely and efficient resolution, and we're glad that we could meet your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service did their job and were helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your feedback. We appreciate your acknowledgment of our customer service team's efforts and their helpfulness in assisting you. At Snow Joe + Sun Joe, we take pride in providing excellent service to our valued customers. We are committed to addressing your inquiries, and concerns, and providing the necessary assistance to ensure your satisfaction. If you have any further questions or need any additional support, please don't hesitate to contact us. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was great, exchange was in a reasonable time fram.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback. We are thrilled to hear that you had a great experience with our customer service team and that the exchange process was completed within a reasonable time frame. We strive to provide excellent service and ensure that our customers are satisfied with their experience. We are committed to resolving any issues or concerns promptly and efficiently, and we are delighted to know that we were able to meet your expectations. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again. If you have any further questions or need any assistance in the future, please feel free to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback and for taking the time to share your experience with us. We are delighted to hear that our team was able to provide you with helpful assistance. At Snow Joe + Sun Joe Customer Care, we strive to deliver excellent service and support to all our customers. It is our priority to ensure that your needs are met and that you receive the assistance you require. We are glad to know that our team was able to meet your expectations and provide the help you needed. If you have any further questions or require additional assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The woman that helped me on the phone was pleasant and helpful and put in an order to replace my leaky hose.”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you for taking the time to provide feedback on your recent experience with our customer service team. We're glad to hear that the woman who assisted you on the phone was pleasant, helpful, and able to place an order to replace your leaky hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. We're pleased to know that our representative was able to assist you effectively and provide you with a positive experience. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good service ..got a replacement fast...”

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Posted 1 year ago

Dear Connie, Thank you for taking the time to leave a review and sharing your positive experience with our service. We're thrilled to hear that you received a replacement quickly and that you're satisfied with our service. At Snow Joe + Sun Joe, we strive to provide prompt and efficient service to ensure our customers' satisfaction. Your feedback is greatly appreciated and serves as motivation for our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you again for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I love the Aqua Joe sprinklers, I have five. I was surprised when I received my last one and one of the nozzles was missing, but pleased when I called and was told they would send a new one. But, then I received the return email and was very disappointed to fine that they weren't going to send it until I sent the defective one back. Summers are short in Northern Michigan so I wasn't happy I had to wait for my replacement and the person I talked to never mentioned sending it back. So I called again and this time I was sent a new one. Thank you.”

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Posted 1 year ago

Dear Marilyn, Thank you for sharing your feedback regarding your recent experience with our Aqua Joe sprinklers. We appreciate your loyalty and are glad to hear that you enjoy our products. We apologize for the inconvenience caused by the missing nozzle in your recent purchase. Our aim is to ensure that you receive a fully functional product, and we're glad to know that our customer service team was able to assist you by sending a replacement nozzle. We understand your frustration with the return process and the delay it caused. We apologize for any confusion or inconvenience this may have caused. Please just disregard the email since there is no need to return the sprinkler. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your understanding and look forward to serving you better in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My original hose which was a few weeks old broke right in the middle and was spraying all over the place. I registered my hose with Snow Joe and they said they would send me a replacement to which Instill have not received. It is now months and still no replacement ? They have no trouble constantly sending me emails asking for me to rate their customer service which up to this point has been very poor to say the least.”

Helpful Report

Posted 1 year ago

Dear David, We apologize for the inconvenience and delay you have experienced regarding the replacement of your hose. We understand your frustration and we want to assure you that we take your feedback seriously. Please accept our sincere apologies for the lack of communication and the delay in resolving your issue. This is not the level of service we strive to provide, and we are committed to making things right for you. Upon checking here your replacement is already on the way estimated delivery Friday, June 30 by 7:00 P.M. We understand that the delay has been frustrating, and we appreciate your patience and understanding. We value your feedback as it helps us improve our customer service and ensure that situations like these are addressed promptly and efficiently. We apologize for the inconvenience caused by the email requests for rating our customer service. We have taken note of your feedback and will ensure that our communication aligns with the resolution of the issue. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly. We are here to provide the support you deserve. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great experience. I got a hole in my hose. I remembered that I registered my hose for the warranty. So I went online and sent the email to file the claim. I was very promptly emailed back and asked a few details. After I responded I was very promptly replied to again that my replacement hose was on the way. They also gave me an upgraded version because of what I had been through. It arrived fairly quickly after that. Great experience overall. I was so impressed with the way they handled my claim that I have now ordered a blower and in the future I will order a power washer. They actually stand by their word.”

Helpful Report

Posted 1 year ago

Dear Chrystal, Thank you for sharing your positive experience with our warranty claim process. We are happy to hear that you had a great experience and that we were able to promptly assist you with your hose replacement. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and standing by our products. We understand the inconvenience caused by a hole in your hose, and we are glad we could address your claim efficiently. It's always our goal to ensure customer satisfaction and make the warranty process as seamless as possible. We appreciate your trust in our brand and are delighted to hear that you are happy with the upgraded version of the hose you received. We believe in delivering on our promises and providing reliable products that meet your needs. Thank you for choosing our brand for your outdoor equipment needs If you have any further questions or need assistance in the future, please do not hesitate to reach out to our Customer Care team. We are here to help and support you every step of the way. Once again, we sincerely appreciate your feedback and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative was so helpful and courteous. I was very satisfied with the phone call and the results. Thank You!”

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Posted 1 year ago

Dear Karen, Thank you for taking the time to leave us a positive review! We're delighted to hear that our representative provided you with helpful and courteous assistance. At Snow Joe + Sun Joe, we strive to deliver excellent customer service, and it's wonderful to know that your phone call was not only satisfactory but also yielded the desired results. We value your satisfaction and appreciate your feedback. If you have any further questions or require any assistance in the future, please don't hesitate to reach out to us. We're always here to help. Thank you once again for your kind words. We look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews