Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The representative that helped me was great. He listened to my concerns and knew the part that was missing from my pressure washer. However, the part was on backorder so he suggested one that would work and it was in stock. I received it as promised in three business days. This is what great customer service should be.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're delighted to hear that our representative provided you with great assistance, listened to your concerns, and helped you find a suitable solution for your pressure washer part, even when it was on backorder. We strive to provide excellent customer service, and we're glad that you found our service to be what great customer service should be. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Positive and professional.”

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Posted 1 year ago

Dear Olivia, Thank you for your feedback! We're glad to hear that your experience with us was positive and professional. If you ever need more assistance or have more questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A heavy duty hose sprang a leak. I had the house a year. I called customer service. After a couple of back and forths, the agent said that the hose was still under warranty and sent me a replacement. The whole interaction took less than twenty minutes. It was a pleasure.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with us. We're sorry to hear about the issue with your heavy-duty hose, but we're pleased that our customer service team was able to assist you efficiently and provide you with a replacement under warranty. Your satisfaction is important to us, and we're glad that the whole interaction was a pleasant one. If you ever need assistance in the future or have more questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The best servic I have ever had”

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Posted 1 year ago

Dear Daniel, Thank you for your kind words! We're delighted to hear that you had the best service experience with us. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to provide excellent service whenever you need it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great Service and friendly.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're pleased to hear that you had a great service experience with us. Providing friendly and helpful service is important to us, and we're glad that we could assist you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This machine works well and does the job that is intended for. It is recommended for those who do not want the heavy-weight commercial detachers that are troublesome to work and maneuver operation”

Helpful Report

Posted 1 year ago

Dear Ahmad, Thank you for sharing your feedback about our machine. We're pleased to hear that it's working well and serving its intended purpose effectively. Your recommendation is greatly appreciated, and we're glad that our product provides a more convenient alternative to heavier commercial detachers. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am happy that my replacement unit has finally arrived after a 12+ month wait.”

Helpful Report

Posted 1 year ago

Dear Al, Thank you for your patience during the wait for your replacement unit. We apologize for any delays you experienced, and we're glad to hear that it has finally arrived. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“customer service was great and took care of my problem quickly. very satisfied”

Helpful Report

Posted 1 year ago

Dear Cindy, Thank you for taking the time to leave us a review. We're thrilled to hear that our customer service team was able to provide you with excellent assistance and promptly resolve your issue. Your satisfaction is our ultimate goal, and we're glad that we could meet your expectations. If you ever need help or have any questions in the future, please don't hesitate to reach out. We're here to assist you every step of the way. Once again, thank you for your kind words. We greatly appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Courteous and efficient. They did what they said they would do and without delay. A pleasure to work with”

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Posted 1 year ago

Dear Cathie, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our team. Providing courteous and efficient service is what we aim for, and we're delighted that we were able to fulfill our promises without any delays. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to assist and make your experience a pleasure. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I've been waiting for my warranty replacement for a while now. She finally found the problem and corrected it.”

Helpful Report

Posted 1 year ago

Dear Jose, Thank you for your patience during the warranty replacement process. We apologize for any delays you experienced, but we're glad to hear that the issue was identified and corrected. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased a water hose and registered it about 4 months ago. It began to leak. I called the number provided and they replaced it without any problems or issues. The customer service was outstanding. The person I dealt with was patient and understanding and very easy to deal with. I definitely would purchase other products from Snow Joe.”

Helpful Report

Posted 1 year ago

Dear Sergio, Thank you for sharing your experience with us. We're glad to hear that our customer service team was able to assist you promptly and effectively when you encountered a leak in your water hose. Providing outstanding customer service is important to us, and we're delighted that you found the person you dealt with to be patient, understanding, and easy to work with. We're grateful for your trust and support, and we're thrilled that you're open to purchasing other products from Snow Joe. If you ever have more needs or questions in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received excellent customer service. I hadn't registered my product but was able to submit a warranty claim with my sales receipt. It was approved within minutes of submission, and was assigned to a personal representative, Julie, who promptly provided assisting label and instructions.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for sharing your experience with us. We're delighted to hear that you received excellent customer service. We're glad that we could assist you with your warranty claim even without product registration, and that Julie, your personal representative, promptly provided the necessary assistance and instructions. Your satisfaction is important to us, and we're here to make sure you have a smooth and positive experience. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were awesome.cannot thank them enough!”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your kind words! We're delighted to hear that you had an awesome experience with us. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I emailed customer service regarding a hole in the hose after it "exploded". They were very responsive. I answered a few questions and they immediately shipped a replacement. I'm very pleased with the representatives and the ease of working with a fine company as this.”

Helpful Report

Posted 1 year ago

Dear Mitch, Thank you for sharing your experience with us. We're glad to hear that our customer service team was responsive and able to promptly address the issue you had with the hose. It's fantastic that you found the representatives helpful and that the replacement process was easy. We're committed to ensuring our customers' satisfaction, and we're thrilled that we could meet your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“multiple people assisted and were very professional.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for your feedback! We're pleased to hear that our team provided professional assistance to you. If you have any more questions or need further help in the future, please feel free to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ray did an AMAZING JOB making sure my needs were met! Such great customer service 😁”

Helpful Report

Posted 1 year ago

Dear Ashley, Thank you for sharing your feedback! We're thrilled to hear that Ray provided you with amazing customer service and ensured your needs were met. Your satisfaction is our top priority, and we're glad we could assist you. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sun Joe stands by their product. I received a replacement product that was covered under warranty. Customer service was helpful(thanks John) and painless.”

Helpful Report

Posted 1 year ago

Dear James, Thank you for sharing your experience with us. We're pleased to hear that you found value in our commitment to standing by our products and providing replacements when covered under warranty. We're glad that John from our customer service team was able to assist you in a helpful and efficient manner. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had power issue with electric dethatcher. Replacement process under warranty was quick and painless.”

Helpful Report

Posted 1 year ago

Dear Larry, Thank you for taking the time to share your experience with us. We're pleased to hear that even though you encountered a power issue with your electric dethatcher, the replacement process under warranty was a smooth and hassle-free experience. At Snow Joe + Sun Joe, we understand how important it is for our customers to have reliable equipment, and we're glad that we were able to swiftly address your concern. It's great to know that our warranty replacement process met your expectations and provided you with a quick resolution. We're committed to providing top-notch service and support to our customers, and your feedback reinforces our dedication to this mission. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin/ contractor awsome,never buy anything but a joe!!!!!”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your kind words and for highlighting the excellent service provided by Marvin. We're thrilled to know that you're satisfied with our products and the support you received. Your trust and loyalty mean a lot to us. Should you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews