Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“NOT too HAPPY with Customer Service. I am covered by an extended warranty, but I still need a receipt to show I purchased a battery snow blower ? I found a receipt from 2023 over the purchase and e mailed it to Snowjoe.com I haven’t even used the snowblower yet because we had no snow. The battery is defective. I finally had so snow and I got nothing. I haven’t even gotten a e mail confirmation that they received the receipt. There customer number is never on. I can never get though either. Leave a name and number and it hangs up before you can It’s been a real Snow Job by SnoJoe”

Helpful Report

Posted 10 months ago

Dear Robert, We apologize for the inconvenience you have experienced with our customer service. We understand that you are covered by an extended warranty and require a receipt to validate your purchase of the battery snow blower. We appreciate your efforts in finding and emailing us the receipt from 2023. We are sorry to hear that you have not received any communication regarding the receipt or confirmation of its receipt. This is not the level of service we strive to provide, and we apologize for any frustration caused by our lack of responsiveness. To address this issue promptly, we kindly request that you reach out to our customer care team at (866) SNOW-JOE today. We assure you that our team will prioritize resolving this matter and ensuring that your warranty claim is processed accordingly. We sincerely apologize for the inconvenience you have faced thus far and appreciate your understanding. We value your feedback and are committed to improving our customer service experience. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Snow Joe has products that work great and they stand behind their product. I had the enjoyed peleasure of dealing with Marvin Seva he reallys knows his stuff.”

Helpful Report

Posted 10 months ago

Dear Daniel, Thank you for taking the time to share your positive experience with Snow Joe products and our dedicated team member, Marvin Seva. We are thrilled to hear that you have had a great experience and that our products have met your expectations. We take pride in offering reliable and high-quality products, and it is wonderful to hear that you have found them to work great. We are also glad to hear that Marvin Seva was able to provide you with exceptional customer service. We strive to ensure that our team members are knowledgeable and able to assist our customers effectively. Your feedback is greatly appreciated, and we will make sure to pass along your kind words to Marvin Seva. We value your trust in our brand and are committed to standing behind our products. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Customer service was excellent. Responded quickly to my inquiry and got me the information I needed immediately. I was very pleased with the response.”

Helpful Report

Posted 10 months ago

Dear Myron, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you found our customer service to be excellent and that we were able to respond quickly to your inquiry. At Snow Joe + Sun Joe, we prioritize providing timely and efficient support to our customers. We understand the importance of getting the information you need promptly, and we are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are glad that our response left you pleased. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I contacted customer service about a new snowblower that had stopped working after the second use. The service representative had me do a reset which didn't work. He then started a return and replacement. The proceuwas smooth and easy. I took the snowblower to UPS for shipment and by the time I returned home I a notice that my replacement was already on its way. One of the best customer service experience for equipment ever. I will buy their equipment and tools with confidence.”

Helpful Report

Posted 10 months ago

Dear Albert, Thank you for sharing your positive experience with our customer service team regarding your snowblower issue. We apologize for the inconvenience you faced with the product, but we are pleased to hear that our representative was able to assist you efficiently. We understand the frustration of having a new product stop working after just a few uses. Our representative's troubleshooting steps and initiation of the return and replacement process were aimed at resolving the issue promptly. We are glad to hear that the process was smooth and easy for you. Our team strives to provide exceptional service, and we are delighted that you received timely updates on the status of your replacement. We aim to make the return and replacement process as seamless as possible, and it is wonderful to know that your replacement was already on its way by the time you returned home from UPS. Your satisfaction and confidence in our equipment and tools mean a lot to us. We appreciate your trust in our brand and assure you that we will continue to provide reliable and high-quality products. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Everything was easy to take care of and delivery was prompt.”

Helpful Report

Posted 10 months ago

Dear Ken, Thank you for sharing your positive feedback regarding your recent experience with us. We are thrilled to hear that everything was easy to take care of and that the delivery was prompt. At Snow Joe + Sun Joe, we strive to provide a seamless and hassle-free experience for our customers. We understand the importance of making the process as convenient as possible, and we are delighted that we were able to meet your expectations. Our dedicated team works diligently to ensure that your order is processed efficiently and delivered promptly. We appreciate your recognition of our efforts in this regard. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Excellent communication”

Helpful Report

Posted 10 months ago

Dear Susan, Thank you for taking the time to share your positive experience with our communication. We are delighted to hear that you found our communication to be excellent. At Snow Joe + Sun Joe, we understand the importance of clear and effective communication with our customers. We strive to keep you informed every step of the way, ensuring that you have all the necessary information you need. Your satisfaction is our top priority, and we are thrilled that our communication efforts met your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Christine Bancog helped me to return my broken snow Joe in return for a loaner until my original purchase is back in stock. Waiting for confirmation that it was received and shipment is on its way.”

Helpful Report

Posted 10 months ago

Dear Lorraine, Thank you for sharing your experience with us regarding the assistance provided by Christine Bancog. We are glad to hear that she was able to assist you in returning your broken Snow Joe and arranging for a loaner until your original purchase is back in stock. Our team is dedicated to providing exceptional customer service, and we are pleased that Christine was able to meet your needs and ensure a smooth process for you. Regarding the confirmation of receipt and shipment, we understand the importance of keeping you informed. Our customer care team is currently looking into the status of your return and will provide you with the necessary updates as soon as possible. If you have any further questions or require any additional assistance, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your patience during this process. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“love, love , love it, works just like it says...couldn't be much happier...”

Helpful Report

Posted 10 months ago

Dear Valued Customer, Thank you for sharing your love and satisfaction with your recent purchase from Snow Joe + Sun Joe. We are thrilled to hear that you are enjoying your product and that it is working just as advertised. At Snow Joe + Sun Joe, we take great pride in providing high-quality products that deliver on their promises. We are delighted that your experience has been nothing short of excellent, and we appreciate your positive feedback. Your happiness and satisfaction are our top priorities, and we are glad that we could meet your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Very helpful and professional”

Helpful Report

Posted 10 months ago

Dear Colleen, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the helpfulness and professionalism of our team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and we are delighted to hear that we were able to meet your expectations. Our team is dedicated to assisting our customers in the best possible way to ensure a positive experience. If you have any further questions or need any additional assistance, please do not hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Been a disaster. I had a warranty item that I reported at the beginning of December. In order to receive any credit, the SnowJoe team wanted me to send the unit back. Sounded like a hassle, but agreed. Then once they determined that I was in Canada, wanted me to "destroy" the unit and send pictures along with a copy of my invoice. At that time they would either send me a temporary unit (as they were out of stock of my unit), a credit or I could use a Store Credit online. I agreed to the Store Credit but when I went to order a new unit there was a shipping charge of $102 USD. As this was a warranty, and I was repurchasing another SNOWJOE product, I felt that this charge should have been waived. Needless to say several emails and phone calls later, I was told that SNOWJOE had no way to control the shipping cost and could not do anything about it other than offer me an additional year of warranty. I did not accept that response and upon speaking to a supervisor determined after speaking to Accounting that they could provide me with a post-purchase credit to my credit card of 20% of the original purchase price. While this did not cover the full cost of the shipping I accepted this compromise. She then said that I should go ahead and order the unit I wanted, and when I received the unit I was to call SNOWJOE and the credit would be processed. I received the unit on January 5th and was told that my credit would be processed against my credit card in 2-3 business days. As of January 13th I had not received the credit. I called, and after 50 minutes on the phone, was told that the credit was in an approval process. I thought that this had been approved already by the supervisor I spoke to before ordering. What a disappointment. I feel I have worked hard to make this process work for about 6 weeks and yet it is STILL UNRESOLVED. If SNOWJOE can't handle warranty situations in Canada, then they shouldn't be selling their product here. I am now left waiting to hear back from another supervisor who will respond to me in the next 24-48 hours. Ridiculous.”

Helpful Report

Posted 10 months ago

Dear Brenda, We sincerely apologize for the inconvenience and frustration you have experienced with our warranty process. We understand that the steps we asked you to take and the shipping charge you encountered were not ideal, and we apologize for any confusion or disappointment caused. We have taken note of your feedback regarding the shipping charge and will review our policies to ensure a more seamless experience for our customers in similar situations in the future. We appreciate your patience and understanding throughout this process. We are committed to resolving this issue promptly for you. A supervisor from our team will be reaching out to you within this day to provide a resolution and discuss the status of your credit. We assure you that we will do our best to make things right. Once again, we apologize for the inconvenience you have faced and thank you for your patience and understanding. We value your business and are committed to ensuring your satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Goos Soft skills. BUT So far I ONLY received 12 emails asking for a survey....is my email been given to a third party? Very disappointing”

Helpful Report

Posted 10 months ago

Dear Ruben, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the repeated survey emails you have been receiving. We assure you that your email has not been given to any third party. We understand that this situation has been frustrating, and we apologize for the inconvenience it has caused. Rest assured, we have taken immediate action to rectify this issue and ensure that you will no longer receive any further survey emails. Your satisfaction is important to us, and we truly appreciate your patience and understanding. If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to us. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Very friendly representative. Great customer service. Appreciate you standing behind your product, that is rare anymore.”

Helpful Report

Posted 10 months ago

Dear Linda, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that our representative provided you with friendly and great customer service. At Snow Joe + Sun Joe, we take pride in standing behind our products and ensuring customer satisfaction. We understand that it can be rare to find such dedication in today's market, and we appreciate your recognition of our commitment to our customers. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive experience with our products and services. Thank you once again for your kind words and support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Customer service can be great , there are some service people that need more english ., other then that there helpful. And do give good service. We have had machines that are not working good. And sun joe has replaced them .we hope this next machine will do better. Thank you.”

Helpful Report

Posted 10 months ago

Dear Geraldine, Thank you for sharing your feedback regarding our customer service. We appreciate your positive comments and are glad to hear that you have found our team to be helpful and providing good service. We apologize if there have been instances where some service representatives may have had difficulty with English. We take this feedback seriously and will work towards improving language proficiency to ensure effective communication with all our customers. We are pleased to know that you have had positive experiences with our warranty program, and we appreciate your trust in our brand. We hope that the replacement machine you receive will perform even better and meet your expectations. If there is anything else we can do to assist you or address any concerns, please feel free to reach out to us. We are committed to continuously improving our services and providing the best customer experience possible. Thank you for your feedback and support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Just wait to hear about my charger that no longer charges”

Helpful Report

Posted 10 months ago

Dear Wanda, Thank you for bringing to our attention the issue you are facing with your charger no longer charging. We sincerely apologize for the inconvenience this has caused you. Please be assured that we take this matter seriously, and we are committed to resolving it promptly for you. Our dedicated team will be reaching out to you shortly to gather more information and work towards a solution that meets your satisfaction. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we address this matter. Should you have any further questions or concerns in the meantime, please do not hesitate to contact our customer care team. Thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“I recently had the pleasure of experiencing outstanding customer service from Christine Buhat at SUNJOE when seeking a replacement for my power washer. The level of assistance and professionalism exhibited by Christine has not only left me satisfied with my purchase but has also earned my loyalty as a customer. From the moment I reached out to the customer service department regarding my power washer issue, Christine demonstrated a genuine commitment to resolving my concerns promptly and efficiently. Her knowledge of the company's products and policies was truly impressive, and she guided me through the replacement process with clarity and expertise. She patiently addressed all my queries, provided detailed explanations about the available options, and ensured that I felt confident in my decision. Her friendly demeanor and positive attitude made the entire experience enjoyable, turning what could have been a stressful situation into a seamless and pleasant transaction. Not only did Christine assist me in finding the right replacement for my power washer, but she also took the time to follow up after the purchase to ensure everything met my expectations. T As a result of this exemplary customer service experience, I am now not only a satisfied customer but also a loyal advocate for SUNJOE. I have no hesitation in recommending their products to friends and family, solely based on the outstanding service I received from Christine Buhat.”

Helpful Report

Posted 10 months ago

Dear Robert, Thank you for taking the time to share your exceptional customer service experience with us. We are thrilled to hear about the outstanding assistance you received from Christine Buhat at SUNJOE while seeking a replacement for your power washer. We greatly appreciate your kind words and are delighted to know that Christine's professionalism and commitment to resolving your concerns promptly and efficiently left you satisfied with your purchase. Her extensive knowledge of our products and policies, as well as her friendly demeanor, truly exemplify the level of service we strive to provide. We are glad that Christine was able to address all your queries, guide you through the replacement process, and ensure that you felt confident in your decision. It is wonderful to hear that she exceeded your expectations and made the entire experience enjoyable. We also appreciate your mention of Christine's follow-up after the purchase, as we believe in maintaining a strong relationship with our customers even after the transaction is complete. Your recommendation of our products to your friends and family based on the outstanding service you received from Christine is truly valued. We are grateful for your loyalty and advocacy for SUNJOE. If you ever require further assistance or have any additional questions, please do not hesitate to reach out to us. We are here to provide continued support and ensure your satisfaction. Thank you once again for sharing your positive experience, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Snow and Sun Joe fan because of their great customer service!! My rep Christine Bancog thank you thank you for your great customer service!!! You were patient, understood my issue after asking me a few questions and help me solve the issue in RECORD time ( which is unheard of these days) so I REALLY appreciate that!! Kudos to you Ronda (a very happy customer😄)”

Helpful Report

Posted 10 months ago

Dear Ronda, Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you are now a Snow and Sun Joe fan because of our great customer service! We greatly appreciate your recognition of Christine Bancog's outstanding customer service. It is wonderful to know that she was patient, understood your issue, and was able to help you solve it in record time. We are proud to have Christine as part of our team, and we will be sure to pass along your appreciation to her. Your satisfaction as a customer is our top priority, and we are delighted to have exceeded your expectations. We strive to provide efficient and effective solutions to our customers, and we are glad that we were able to assist you promptly. Thank you once again for your kind words and for choosing Snow and Sun Joe. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Alexander was very helpful with my problem.”

Helpful Report

Posted 10 months ago

Dear David, Thank you for sharing your feedback regarding Alexander's assistance with your problem. We appreciate your positive review and are pleased to hear that he was very helpful in resolving your issue. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it is always gratifying to receive positive feedback from our valued customers. We will make sure to pass along your appreciation to Alexander for his assistance. If you have any further questions or require additional support, please do not hesitate to reach out to us. We are here to assist you. Thank you once again for choosing Snow Joe + Sun Joe. We look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“My Snow Joe was the hardest thing I have ever tried to put together. Trying to push the handle down on the first part of the handle so the gears go together, took brute strength. Then I finally got it together & the wires were on the top of the blower & I had to take it apart again. Then I tried everything to get it started it took me a month of frustration & tears to get it together & working, When I called & got help I got it started right away. Most woman do not have the strength to get the first handle together.”

Helpful Report

Posted 10 months ago

Dear Donna, Thank you for sharing your experience with us regarding the assembly of your Snow Joe product. We sincerely apologize for the challenges you faced and the frustration it caused you. We understand that the initial assembly process, specifically pushing the handle down to ensure proper gear alignment, required significant physical effort. We apologize for any inconvenience this may have caused. Additionally, we apologize for the issue with the wires being on the top of the blower, which resulted in the need for disassembly and reassembly. Your feedback is valuable to us, and we appreciate your patience and perseverance in getting your Snow Joe product working. We are glad to hear that when you reached out for assistance, our team was able to promptly help you get it started. At Snow Joe + Sun Joe, we strive to ensure that our products are user-friendly and easy to assemble. We apologize if this was not your experience. We appreciate your feedback, as it helps us improve our products and the overall customer experience. If you have any further questions or concerns, please do not hesitate to contact us. We are committed to providing you with the best assistance possible. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“Still waiting for a return shipping label for my under warranty broken snow thrower. Each contact brings me to someone else and multiple emails asking for a review. I've done my part, please do yours. Not very happy.”

Helpful Report

Posted 10 months ago

Dear Catherine, We are truly sorry for the inconvenience you've experienced trying to obtain your return shipping label for your under-warranty snow thrower. We understand your frustration with being transferred to different representatives and receiving multiple review requests while waiting for a resolution. We deeply apologize for the disjointed communication, and please know that this is not our standard practice. The good news! We just received your email today, and we're happy to inform you that we will proceed with the warranty replacement of your snow thrower. Please check your email for a warranty confirmation message with instructions on returning your broken unit and receiving your replacement. We completely understand your frustration, and we want to assure you that we are taking steps to improve our communication processes and prevent similar situations from happening in the future. To ensure a smooth resolution moving forward, I will personally be your dedicated point of contact for this matter. Don't hesitate to reach out to me directly if you have any questions or need further assistance. Once again, we sincerely apologize for the inconvenience and thank you for your patience and understanding. We value your business and appreciate you bringing this issue to our attention. It helps us improve our customer service experience for everyone. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

“very professional”

Helpful Report

Posted 10 months ago

Dear Oscar, Thank you so much for your kind words! We're thrilled to hear that you consider our service "very professional." Providing exceptional customer care is a top priority at Snow Joe + Sun Joe, and your feedback means the world to us. We're constantly striving to improve our communication, efficiency, and overall customer experience. Hearing that we hit the mark in your case truly motivates us to keep pushing the bar. If there's anything else we can do to further enhance your experience with Snow Joe + Sun Joe, please don't hesitate to let us know. We're always here to assist you in any way possible. Thank you again for your review and business. We appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews