Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy, short and satisfactory”

Helpful Report

Posted 1 year ago

Dear Eddie, Thank you for your feedback! We're glad to hear that your experience was easy, short, and satisfactory. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excelente servicio Y la mejor atención para el cliente! Un servicio muy completo Felicidades! La calidad de sus productos De lo mejor!”

Helpful Report

Posted 1 year ago

Estimado Edgar, ¡Gracias por su tipo palabras y grandes elogios! Estamos encantados de saber que ha tenido una excelente experiencia con nuestro equipo de atención al cliente y está satisfecho con la calidad de nuestros productos. Su satisfacción es nuestra principal prioridad, y estamos comprometidos a brindarle el mejor servicio y productos posibles. Si alguna vez necesita ayuda en el futuro, no dude en comunicarse. Nosotros verdaderamente apreciamos tu apoyo. Atentamente, Atención al cliente de Snow Joe + Sun Joe

Posted 1 year ago

“I LOVE the Aqua Joe sprinklers. I have purchased two of them and they are best and easiest sprinkler I have ever used. And their customer service is AWESOME. I recently had an issue with one of my sprinklers. The customer service rep was fantastic. Offering a solution and rectifying the issue quickly and easily. Will ABSOLUTELY buy again.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to hear that you're enjoying your Aqua Joe sprinklers! It's fantastic to know that our product has met your expectations and made your watering tasks easier. We take great pride in delivering excellent customer service, and we're thrilled that our representative could swiftly address and resolve the issue you encountered. Your support means the world to us, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Beverly was awesome told her my situation and bamm a replacement was in the mail your warranty is amazing. Thank you snowjoe”

Helpful Report

Posted 1 year ago

Dear Alex, We're thrilled to hear that Beverly provided you with exceptional assistance and that we could swiftly resolve your situation with a replacement. Our warranty is designed to ensure your satisfaction and provide you with peace of mind. Thank you for choosing Snow Joe + Sun Joe, and if you ever need further support or have any questions, please don't hesitate to get in touch. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Helped me with a warranty issue and all is good”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're pleased to hear that we could assist you with your warranty issue and that everything is now resolved. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with our products and services. If you ever need any further assistance or have questions in the future, don't hesitate to reach out to us. Thank you for your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Charlie, Thank you for your kind words! We're delighted to hear that you received excellent service from us. Providing top-notch assistance to our customers is our priority, and we're glad we could meet your expectations. If you have any more feedback or need further assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer support, got everything sorted in no time and received my replacement power washer in FOUR days! Thanks to Ray and Dennis for the help.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our customer support team provided excellent assistance and efficiently resolved your issue. Delivering quick and effective solutions is what we aim for, and we're glad to have met your expectations. We'll be sure to pass along your appreciation to Ray and Dennis for their help. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here for you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My warranty replacement for a 25' hose was handled extremely well. Very impressed with the good and prompt service”

Helpful Report

Posted 1 year ago

Dear Ross, Thank you for sharing your feedback with us. We're delighted to hear that your warranty replacement process for the garden hose went smoothly and that you were impressed with our prompt and efficient service. Providing excellent customer experiences is what we strive for, and we're glad to have met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with my hose. Was surprised how easy and nice it was to get a return. Thank you. Agent was super nice too.”

Helpful Report

Posted 1 year ago

Dear Ruth, Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to assist you with your hose issue and make the return process easy for you. Providing excellent customer service is our top priority, and we're thrilled that our agent was able to help you in a positive and friendly manner. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience with Snow Joe + Sun Joe has been a very good one, a part broke and since they din't have a replacement for the part, they decided to give me a new unit; Unfortunately, the new unit was missing a part and I'm still waiting for them to send me the missing part. Other than that, their staff has been very kind, courteous, and very helpful. Felipe”

Helpful Report

Posted 1 year ago

Dear Felipe, Thank you for sharing your experience with us. We're pleased to hear that our team has been helpful and courteous throughout your interaction. We apologize for the inconvenience caused by the missing part in the replacement unit. Rest assured, we are actively working to send you the missing part as quickly as possible. If you have any further questions or need updates on the status, please don't hesitate to reach out to us. We appreciate your understanding and patience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“problem resolved”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're glad to hear that your problem has been resolved! Our goal is to ensure your satisfaction, and we're pleased we could assist you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I don't really get any positive responses. I have been waiting for months for this lawn mower replacement at which time I have been under warranty. No word as to what is going on. If I can't get another one then I want a refund.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We're pleased to hear that our team was able to provide you with a friendly and understanding experience. Your satisfaction is important to us, and we're here to assist you whenever you need. If you have any more questions or require further assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a leak in my hose they immediately to care of it and they are sending me a new one ! Highly recommend this company .”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're delighted to have been able to assist you promptly with your hose issue. Our goal is to ensure our customers have a seamless experience and receive the support they deserve. We greatly appreciate your recommendation and your trust in our products and services. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're here to help and provide the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service's, replaced the defective unit with the better one”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service team. We're dedicated to providing top-notch support and ensuring our customers are satisfied. We're glad we could replace your defective unit with an even better one. If you have any more questions or need assistance in the future, don't hesitate to reach out. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer support team took quick care of my issue, and stood behind their warranty.”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our customer support team was able to promptly assist you and honor our warranty. Providing excellent service and standing behind our products is a top priority for us. If you ever need further assistance or have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing customer service and product! Warranty replacement process was so easy. Why would you buy from anyone else?! SnowJoe and AquaJoe for LIFE!”

Helpful Report

Posted 1 year ago

Dear Teresa, Thank you for your kind words and for choosing Snow Joe and Aqua Joe! We're thrilled to hear that you had an amazing experience with our customer service and warranty replacement process. Your satisfaction and loyalty mean a lot to us, and we're here to continue providing you with top-quality products and excellent support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“power washer stopped working and cs person got it going in ten minutes. Wondeful job”

Helpful Report

Posted 1 year ago

Dear Ron, We're thrilled to hear that our customer service team could quickly get your power washer up and running again! Your satisfaction is our top priority, and we're here to assist you whenever you need us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for your help .”

Helpful Report

Posted 1 year ago

Dear Valued Customer, You're very welcome! We're glad we could assist you. If you ever need any more help or have further questions, don't hesitate to reach out. We're here to provide excellent service and support whenever you need it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful!! Super fast warranty process”

Helpful Report

Posted 1 year ago

Dear Gabe, We appreciate your positive feedback! We're thrilled to hear that our team was able to assist you quickly and efficiently with your warranty process. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fast response and satisfactory outcome. I was very please with the service I received.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for taking the time to share your experience with us. We're glad to hear that you were pleased with the fast response and the satisfactory outcome of your service interaction. If you ever need assistance again or have any questions, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews