Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful associates. Were very patient.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your positive feedback. We're glad to hear that our associates were able to assist you and provide the help you needed. Patient and helpful service is something we strive for, and we're pleased to know we met your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a hose for 2 months, it leaks, was sent replaced within a week.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for bringing this to our attention. We're sorry to hear about the issue you faced with your hose, but we're glad we could quickly provide you with a replacement within a week. Your satisfaction is our priority, and we're here to ensure that your experience with our products is a positive one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative was professional and helpful. He understood my problem and came up with a quick solution! Thanks.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave us your positive feedback. We're pleased to hear that our representative was able to assist you professionally and efficiently. Your satisfaction is our priority, and we're always here to help with any issues or questions you may have. If you ever need further assistance or have any more questions, please don't hesitate to reach out. We're here to provide you with the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good results”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive feedback with us. We're glad to hear that you had a very good experience with our products or services. Your satisfaction is important to us, and we're here to assist you whenever you need us. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Rhoda was very helpful. She quickly and politely took care of my issue.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We appreciate your feedback and are delighted to hear that Rhoda provided you with helpful and efficient assistance. Customer satisfaction is our top priority, and we're pleased to know that your issue was promptly resolved in a polite manner. If you ever require further assistance or have any questions, please don't hesitate to reach out to us. We're here to support you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The person I worked with was very polite and spoke very well”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer service representative. Politeness and effective communication are important aspects of our service, and we're glad that you found them to be up to your satisfaction. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hi I think Romel Mendoza .....Deserves a Promotion ..Romel Completely understood and addressed them ,with great Efficiency .....my Product arrive and am completely Satisfied Thank you again Romel for Making. things correct greatly appreciated.Sunjoe Managers look out for. Romel Mendoza he should Be promoted. to Manager. In. Cebu City Philippines🇵🇭 thx for all your help Ace CustomerService at SunjoeCibu City Philippines🇵🇭”

Helpful Report

Posted 1 year ago

Dear Simon, We greatly appreciate your feedback and kind words about Romel and Ace. We're thrilled to hear that they went above and beyond to address your concerns efficiently and ensure your satisfaction. Your recognition and appreciation mean a lot to us. We'll certainly take your suggestion into consideration. Their dedication and exceptional service are truly commendable, and we'll make sure to acknowledge his efforts appropriately. If you have any more feedback or need assistance in the future, please don't hesitate to let us know. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cherry Villarin did a great job with a replacement hose. Her response was quick and professional.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for sharing your positive experience with Cherry and our customer service team. We're thrilled to hear that she provided you with quick and professional assistance in getting a replacement hose. Your satisfaction is important to us, and we're glad to know that we could address your needs efficiently. If you ever have any further questions or require assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had to submit a warranty claim and the customer service team was excellent to deal with! Quick response and turn around time.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us with your warranty claim. We're pleased to hear that our customer service team was able to provide you with an excellent experience. Quick responses and efficient resolutions are important to us, and we're glad we could assist you promptly. If you ever have any more questions or need further assistance, please don't hesitate to get in touch. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Far exceeded my expectations for a second time.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to have exceeded your expectations not just once, but twice! Thank you for your continued support and trust in Snow Joe + Sun Joe. Providing exceptional service and products is our top priority, and we're thrilled that we could meet and even surpass your needs. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent was very helpful and nice.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're pleased to hear that our agent was helpful and provided you with a nice experience. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cedrick was very helpful with addressing my leaking wand issue. I was pleased.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're glad to hear that Cedrick was able to assist you with your leaking wand issue and that you were pleased with the resolution. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Plwasant to work with and no hassles”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to hear that your experience with us was pleasant and hassle-free. Our goal is to make sure our customers have a smooth and enjoyable interaction with our team. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative was friendly and helpful in resolving my problems..”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for taking the time to leave a review. We're glad to hear that our representative was able to assist you in resolving your issues. Providing friendly and helpful service is a priority for us, and we're pleased that we could meet your expectations. If you ever have more questions or need assistance in the future, please feel free to contact us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Our mower wasn't working after only having it a few short months. After troubleshooting over the phone and with the failure to get mower to operate, he was advised that it would be replaced. We were very pleased with customer service and your company.”

Helpful Report

Posted 1 year ago

Dear Jim, Thank you for sharing your experience with us. We're delighted that our customer service team could assist you effectively and arrange for the replacement of your mower. Our goal is to ensure your satisfaction and provide solutions when issues arise. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support of Snow Joe and Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I can't imagine an easier and faster resolution to my warranty claim! I received the replacement unit in a total of 4 days, with no fuss or problems of any kind. All my friends already know how it went, and it is very reassuring to know that problems are so easily solved with SunJoe. Not at all like my experience with some other manufacturers. As you can see, I'm a very, very happy camper!”

Helpful Report

Posted 1 year ago

Dear Dragan, We greatly appreciate your positive feedback! It's fantastic to hear that your warranty claim was handled swiftly and efficiently, providing you with a seamless replacement experience. We pride ourselves on delivering top-notch customer service and ensuring our customers' satisfaction. If you ever have more inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Understood, troubleshot, and solved my issue with a warranty replacement.”

Helpful Report

Posted 1 year ago

Dear Todd, Thank you for your feedback. We're glad to hear that our team was able to quickly understand and resolve your issue with a warranty replacement. Providing efficient solutions is our top priority, and we're here to assist you whenever you need us. If you have any more questions or require further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fovall was excellent to work with, very professional and polite.”

Helpful Report

Posted 1 year ago

Dear Marsha, Thank you for sharing your positive experience with Fovall. We're thrilled to hear that he provided you with excellent and professional assistance. We take pride in our customer service team and their dedication to ensuring your satisfaction. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was pleased with the resolution that Amiel provided. He was quite knowledgeable about the product and very courteous.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with Amiel and our team. We're glad to hear that Amiel was able to assist you effectively and provide a satisfactory resolution. Our knowledgeable and courteous team members are committed to ensuring that our customers receive the support they deserve. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service from Ray. He gave me some troubleshooting tips that helped fix the issue I had with my pressure washer.”

Helpful Report

Posted 1 year ago

Dear Richard, We appreciate your kind words and are delighted to hear that Ray was able to provide you with helpful troubleshooting tips to resolve the issue with your pressure washer. Our goal is to ensure that you have a positive experience with our products and services, and we're here to assist you whenever you need support. If you have any more questions or concerns in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews