Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am pleased to say the replacement mower arrived yesterday afternoon. The mower was easy to put together and had some very interesting features. I mowed last night and I love the single-action lever for raising and lowering the blade/mower. Also, getting a mulching plug was a surprise. I will be using that in a few minutes. It cuts very well, the bag holds a lot more than before. Thanks to all the staff who helped me out, and thanks to coming up with a very good solution. SUNJOE has kept my business gor a lot longer.”

Helpful Report

Posted 1 year ago

Dear Mark, We're delighted to hear that you received the replacement mower and that you're enjoying its features. It's wonderful to know that the assembly process went smoothly and that you're already experiencing the benefits of the single-action lever and the mulching plug. We appreciate your kind words about our team's efforts in assisting you. Your satisfaction and loyalty mean a lot to us, and we're glad to have earned your continued business. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Happy mowing! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty orocess”

Helpful Report

Posted 1 year ago

Dear Denis, Thank you for sharing your positive experience with our warranty process. We're delighted to hear that you found it to be a great one. Providing efficient and effective support to our customers is always our top priority. If you ever have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was happy I finally received my solar lights. I wasn't happy with the 4 times I called and was told to wait 36 to 48 hours for an email and none came with shipment details - it took so many calls. But in the end of this frustration I did receive my lights.”

Helpful Report

Posted 1 year ago

Dear Carol, We appreciate your feedback and we apologize for any frustration you experienced during the process of receiving your solar lights. We understand the importance of timely and accurate information, and we're sorry for any inconvenience caused by the delays in providing shipment details. We're glad to hear that you eventually received your solar lights and that you're happy with your purchase. Your satisfaction is important to us, and we're constantly working to improve our processes to ensure a smoother experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful questions come and friendly”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your kind words! We're thrilled to hear that you found our customer service team to be helpful and friendly. Providing excellent service and assistance is important to us, and we're glad that we could meet your expectations. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“After having an issue with water house, I contacted customer service. I could not be more pleased with the service I received. The issue was taken care if immediately and I am completely satisfied.”

Helpful Report

Posted 1 year ago

Dear Kathy, Thank you for sharing your positive experience with us. We're delighted to hear that our customer service team was able to promptly address and resolve the issue you had with the water hose. Your satisfaction is our top priority, and we're glad that we could assist you effectively. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We truly value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. Got an up grade on my replacement hose!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We greatly appreciate your feedback and are delighted to hear that you had an excellent customer service experience. We're thrilled that we could provide you with an upgraded replacement hose and meet your expectations. If you have any more questions or if there's anything else we can assist you with, please feel free to contact us. Thank you for your support, and we look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The lady that I consulted with and represented Snow Joe & Sun Joe, was competent, friendly and demonstrated a genuine interest in helping me!”

Helpful Report

Posted 1 year ago

Dear Frank, Thank you for your kind words about your recent experience with our customer service representative. We're thrilled to hear that you found our team members to be competent, friendly, and dedicated to assisting you. Providing excellent customer service is one of our top priorities, and we're glad we could meet your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Reported that my hose sprung a leak, and so I was told a new one will be sent. Hoping the new one last longer than the first.”

Helpful Report

Posted 1 year ago

Dear Leslie, Thank you for bringing the issue with your hose to our attention. We're sorry to hear about the leak you experienced, and we appreciate your patience as we work to resolve this matter for you. Our goal is to provide you with a reliable and long-lasting product, and we're committed to ensuring that the replacement hose meets our high standards of quality. If you have any further concerns or need assistance in the future, please feel free to reach out to us. We value your feedback and are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My Sun-Joe 100ft hose sprang a leak after about 2months of use. I called customer service on Sunday (Aug.13) regarding the problem. I received great support and very friendly service from Romel. The replacement hose is scheduled to arrive today (Aug.17). I will give customer support 5 stars, the hose 4 stars due to the leak.”

Helpful Report

Posted 1 year ago

Dear Tom, Thank you for sharing your feedback with us. We're sorry to hear about the issue you experienced with your hose, but we're pleased that Romel was able to assist you promptly and effectively. Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Polite and took care of my problem quickly and efficiently.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to assist you promptly and efficiently. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It’s a great product”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that you're enjoying our product. If you ever need any assistance or have any questions in the future, don't hesitate to reach out. We're here to ensure your satisfaction and make your experience with our products as positive as possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

““The customer service at this company is excellent. They were accommodating and responsive to my questions.””

Helpful Report

Posted 1 year ago

Dear Dileep, Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service team. Providing excellent service is our top priority, and we're glad we could assist you. If you ever have more questions or need further assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“rep was very helpful”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your review! We're glad to hear that our representative was able to assist you effectively. If you have any more questions or need help in the future, please don't hesitate to reach out. We're here to provide you with the best possible service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very thorough and helpful.”

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Posted 1 year ago

Dear Ken, Thank you for your feedback! We're pleased to hear that our team provided you with thorough and helpful assistance. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty issue and the item was promptly replaced. I had to send a video of the old one being destroyed. Apparently cutting the cord and braking the plastic intake was not enough. I was told to use heavy equipment to destroy the mother. Ended up borrowing a sledge hammer from a neighbour. It was a little ridiculous.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We appreciate your feedback and apologize for any inconvenience you may have experienced during the warranty process. We strive to ensure a smooth and efficient experience for our customers, and we're sorry to hear that the video requirement seemed excessive. Your input is valuable to us, and we'll certainly take it into consideration as we work to improve our procedures. We're glad we could ultimately assist you with your warranty claim. If you have any further concerns or questions, please don't hesitate to let us know. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty service”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're glad to hear that you had a great experience with our warranty service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was efficient and timely regarding the warranty of my flexible hose.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We appreciate your feedback and are pleased to hear that you found our customer service efficient and timely in handling your warranty request for the flexible hose. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good customer service. Friendly, knowledgeable, and solved my problem, all in one easy phone call. Thank you! Looking forward to my replacement!”

Helpful Report

Posted 1 year ago

Dear Joanne, Thank you for your kind words about our customer service team. We're glad to hear that your experience was positive and that we could assist you in resolving your issue. Your replacement is on its way, and we hope it serves you well. If you have any more questions or need further assistance, feel free to get in touch. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“the representative was very helpful, polite, knowledgeable, and very efficient.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with our customer service representative. We're delighted to hear that they were able to assist you effectively and provide you with excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement arrived quickly. No hassle. Thank you!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your review! We're thrilled to hear that your warranty replacement arrived quickly and without any hassle. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to ensure your satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews