Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I was thrilled to find out that Sun Joe offers a customer service contact phone number. Their support staff is available Monday through Sunday. I find that rare but fantastic. I was able to speak to someone and get the help I needed. It really reassured me and I am very impressed.”

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Posted 1 year ago

Dear Lenore, Thank you for sharing your positive experience with our customer service. We're delighted to hear that you were thrilled to discover our readily available phone support and that our team was able to assist you effectively. We believe in providing excellent customer service and ensuring that our customers have a direct line of communication to reach us. We understand the importance of timely assistance and being available when you need us the most. Your kind words about our support staff and their ability to address your needs are truly appreciated. We take pride in our dedicated team who strive to provide exceptional service to our valued customers like you. If you ever have any more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great Customer Service. Called to see if I could get a part. Since there was no part available Chris Gonzales was able to start the warranty process. Easy. I sent back the dethatcher and they sent me a new one. They paid for the shipping. Very pleased.”

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Posted 1 year ago

Dear Pamela, Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our customer service team. Our goal is to provide prompt and efficient assistance to our valued customers. We apologize for the unavailability of the part you needed, but we're glad that Chris Gonzales was able to initiate the warranty process smoothly for you. It's our commitment to ensure your satisfaction with our products, and we're pleased that we could resolve the issue by sending you a new dethatcher and covering the shipping costs. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fe was wonderful! After a year, Fe got me a refund! Thank you”

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Posted 1 year ago

Dear Sharon, Thank you for sharing your positive experience with Fe from our team! We're thrilled to hear that they provided you with wonderful service and were able to assist you in obtaining a refund, even after a year. We strive to ensure customer satisfaction, and it's great to know that Fe went above and beyond to resolve your issue. If you have any further questions or need any assistance in the future, please feel free to reach out. Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Totally pleased.”

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Posted 1 year ago

Dear Corri, Thank you for your feedback! We're thrilled to hear that you are totally pleased with our products and services. Customer satisfaction is our top priority, and it's great to know that we have met your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“PURCHASED A SUN JOE DETHATCHER AND WAS PLEASED WITH ITS PERFORMANCE HOWEVER, I NOTICED THAT THE LEFT SIDE OF THE EJECTOR FLAP WAS NOT ATTACHED. I CONTACTED CUSTOMER SERVICE AND AFTER A SHORT CONVERSATION THEY AUTHORIZED A REPLACEMENT OF THE DETHATCHER. MY EXPERIENCE EXCEEDED MY EXPECTATIONS. WHEN I CALLED I RECEIVED A MESSAGE PROVIDING MY APPROXIMATE QUE TIME WHICH TO MY SURPRISE WAS EXTREMELY ACCURATE. WITHIN THREE MINUTES OF OUR CONVERSATION WE WERE DISCONNECTED. AGAIN TO MY SURPRISE, I RECEIVED A CALLBACK. OVERALL, GREAT PRODUCT AND EVEN BETTER CUSTOMER SERVICE.”

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Posted 1 year ago

Dear Mike, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the performance of your Sun Joe dethatcher and that our customer service team was able to exceed your expectations in resolving the issue with the ejector flap. At Snow Joe + Sun Joe, we strive to provide exceptional products and customer service. We apologize for the brief disconnection during our conversation, but we're glad to hear that our team promptly reached out to you to ensure a smooth resolution. We appreciate your feedback and are delighted that you had a great overall experience with our product and customer service. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“We had to get our older model replaced due some malfunctioning and the warranty was worth it! We ended up getting a newer model due to the company not selling the one we had and it came with more items. It works well and accommodates me with washing my vehicles.”

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Posted 1 year ago

Dear Arissie, Thank you for sharing your positive experience with us! We're glad to hear that our warranty program was beneficial for you when you encountered an issue with your older model. It's great to know that we were able to provide you with a replacement, and even better, a newer model with additional items. We're delighted that the new model is working well for you and has been accommodating in your vehicle washing needs. At Snow Joe + Sun Joe, we continuously strive to improve our products and provide our customers with the best experience possible. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer support.”

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Posted 1 year ago

Dear Eugene, Thank you for your review! We're delighted to hear that you had an excellent experience with our customer support team. At Snow Joe + Sun Joe, we are committed to providing top-notch customer service and ensuring that our customers have a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Working with the Warranty department was so easy! Thanks team!”

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Posted 1 year ago

Dear Chris, Thank you for your feedback! We're delighted to hear that your experience with our Warranty department was easy and hassle-free. Providing excellent customer service is something we take pride in, and we're thrilled that we met your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service and very prompt delivery of the requested merchandise.”

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Posted 1 year ago

Dear Ben, Thank you for your kind words! We're thrilled to hear that you had an excellent service experience with us and that your requested merchandise was promptly delivered. Providing efficient and timely service is a top priority for us, and we're glad to know that we met your expectations. If you have any further questions or need any assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Wonderful, very helpful and was able to successfully fix the problem. Thank you”

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Posted 1 year ago

Dear Cheryl, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to assist you and successfully resolve the problem you encountered. Providing helpful and effective support is important to us, and we're glad we could meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good overall experience!”

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Posted 1 year ago

Dear Arlo, Thank you for taking the time to share your feedback. We're glad to hear that you had a good overall experience with Snow Joe + Sun Joe. Customer satisfaction is our top priority, and we're pleased to know that we met your expectations. If there's anything else we can assist you with in the future, please feel free to reach out to us. We're here to help! Once again, thank you for your support. We truly value your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a little trouble putting the trimmer I ordered together. I called to ask for help. The person I talked to was very nice and extremely helpful. I would highly recommend this company.”

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Posted 1 year ago

Dear Susan, Thank you for your feedback and recommendation! We're glad to hear that our customer service team was able to assist you with assembling your trimmer. We strive to provide friendly and helpful support to all our customers, and we're pleased to know that we met your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Emailed several times . Reported as “ junk “ and have unsubscribed as well but still after a month I constantly receive more correspondence”

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Posted 1 year ago

Dear Rick, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the continued receipt of our correspondence despite your attempts to unsubscribe and mark them as Junk. We take your privacy and email preferences seriously, and we apologize for the oversight in addressing your concerns promptly. We have checked our system, however, you are not subscribed to any direct correspondence from Snow Joe. We strongly recommend that you click the unsubscribe button at the bottom of these emails or report the messages as Spam. If you continue to receive any unwanted emails from us, please do not hesitate to contact us directly, and we will rectify the situation immediately. We appreciate your patience and understanding. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value you as our customer and will do our best to ensure a better experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service person was very helpful. He resolved my issue under the warranty that I had .”

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Posted 1 year ago

Dear Donna, Thank you for sharing your positive experience with our customer service team. We're glad to hear that our representative was helpful in resolving your issue under warranty. Providing excellent service and ensuring customer satisfaction is our top priority. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Handled my issue quickly and courteously.”

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Posted 1 year ago

Dear Jeff, Thank you for taking the time to share your positive experience with us. We're glad to hear that our team was able to address your issue promptly and with courtesy. Providing efficient and friendly customer service is one of our top priorities, and we're pleased to know that we met your expectations. If you have any further questions or need any assistance, please feel free to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Surprised how quickly I received my order. Thanks for honoring the warranty also.”

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Posted 1 year ago

Dear Jason, Thank you for your review. We are delighted to hear that you were pleasantly surprised by how quickly you received your order. At Snow Joe + Sun Joe, we strive to provide efficient and prompt service to our customers. We are also glad to know that we were able to honor the warranty for your order. We believe in standing behind the quality of our products and ensuring customer satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We appreciate your support and value you as our customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was a good experience talking to the representative. My problem can't be resolved until I send the old machine back,it's in FL at our winter residence and we're here in Pennsylvania. Now I'm wondering if the company will stand by their policy?? We will see!!”

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Posted 1 year ago

Dear Richard, Thank you for sharing your experience with us. We are glad to hear that you had a good experience talking to our representative. Regarding your concern about returning the old machine, we would like to assure you that as long as the unit is within warranty, we will be able to replace the unit for you. We understand that your old machine is in Florida and you are currently in Pennsylvania, but rest assured that we will work with you to find the best solution. Please reach out to us again when you have the opportunity to return the old machine, and we will be happy to assist you further. Thank you for choosing Snow Joe + Sun Joe. We look forward to resolving this issue for you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I CAREY DWAYNE DORSEY SR.DISABILIED, MARRIED,HEAD OF HOUSEHOLD, BLACK,VET,WAS TOLD I WILL RECEIVE MY NEW , REPLACEMENT WEED EATER .ON MAY O9 2023 BY U P S . DELEVERY,MY SNOW JOE REP,WHO ORDERED MY NEW WEED EATER SHOULD AND SHALL RECEIVE A EMPLOYEE CUSTOMER SERVICE RATING OF 10 STARS,THANK YOU THANK YOU AND GOD BLESS YOU ALL AT S J, KEEP UP THE GREAT WORK AND PLEASE YOU ALL STAYSAFE,dorseycarey@gmail.com.”

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Posted 1 year ago

Dear Carey, Thank you for your kind words and positive feedback. We're delighted to hear that our customer service representative provided you with exceptional support and assistance in ordering your new weed eater. Your satisfaction and experience are of utmost importance to us, and we're thrilled that we could meet your expectations. We appreciate your support and trust in Snow Joe + Sun Joe. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help. Take care and stay safe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My Sun Joe lawnmower was making a funny knocking sound. I unplugged it, turned it over and found the blade had dislodged and was kind of dull after 2 years of use. I tried to find a replacement, but they were out of stock. I contacted Customer Service and they sent me a whole new lawnmower!!! Now that's what I call exceeding customer expectations! My new mower is like a new lawn mower. What an amazing company!!! I love Sun Joe. I also have a Snow Joe snow blower which I love.”

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Posted 1 year ago

Dear Michael, Thank you for sharing your positive experience with us. We're thrilled to hear that our customer service team was able to assist you promptly and exceed your expectations by providing a whole new lawnmower. We're dedicated to ensuring our customers' satisfaction, and it's great to know that we could resolve the issue with your lawnmower. We appreciate your continued support and loyalty as a satisfied customer. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The service was fine except it took 2 weeks for someone to respond to my email”

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Posted 1 year ago

Dear Blair, Thank you for reaching out to us and sharing your feedback. We apologize for the delay in responding to your email. We strive to provide timely and efficient customer service, and we understand the importance of prompt communication. Your experience is important to us, and we will take your feedback into consideration to improve our response times. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your patience and look forward to serving you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews