Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Very helpful and friendly”

Posted 11 months ago

Dear Dennis, We truly appreciate your positive feedback! It's wonderful to hear that you found our team to be helpful and friendly. Your satisfaction is our priority, and we are committed to delivering excellent service. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here for you! Thank you for choosing us and taking the time to share your experience. Best regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“It was a good experience looking forward to trying out my snow joe with the new battery when I receive it!!!”

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Posted 11 months ago

Dear Jay, We are thrilled to hear about your positive experience with Snow Joe + Sun Joe and your excitement to try out your snow blower with the new battery! We appreciate your patience while waiting for your new battery and are excited for you to experience the power and convenience it brings to your snow removal tasks. We strive to provide our customers with high-quality products and exceptional service. Your kind words and anticipation confirm that we are on the right track and motivate us to continue delivering products that make a positive impact on our customers' lives. We look forward to hearing about your experience with the new battery and your Snow Joe + Sun Joe snow blower. Please do not hesitate to contact us if you have any questions or need further assistance. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I recently had an issue with my Sun Joe pressure washer. I called and spoke with Grace who was extremely helpful and discovered an error from my previous call when I was told my unit was not under warranty, even though it was less than 2 years old. Grace patiently walked me through the proper steps, helped me supply the proper information and was able to determine that my unit was indeed still under warranty and would be replaced. I was extremely pleased with the outcome and Grace was a joy to work with over the phone.”

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Posted 11 months ago

Dear Ed Banzy, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service, specifically your interaction with Grace. We are delighted to hear that Grace's helpfulness, patience, and thoroughness resulted in a successful resolution to your issue with your pressure washer. We strive to provide our customers with exceptional service and are committed to resolving issues promptly and effectively. Grace's dedication to customer satisfaction and her ability to identify and rectify the previous error in your warranty information exemplify the standards we strive to uphold. Your kind words serve as a testament to her commitment to excellence and her ability to provide a positive and helpful experience for our customers. We appreciate your feedback and are glad that Grace's exceptional service reinforced your confidence in our brand and resulted in a satisfactory outcome for you. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“A hose I purchased developed a hole. They addressed the problem and replaced the hose. Great customer service.”

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Posted 11 months ago

Dear Ed, Thank you for sharing your experience with us! We appreciate your feedback, and we're pleased to hear that our team promptly addressed the issue with the hose, providing you with a replacement. Ensuring customer satisfaction is our top priority, and we're delighted that you found our customer service to be great. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our product, and we look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Alex was alot of help”

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Posted 11 months ago

Dear Rhonda, Thank you for taking the time to share your experience with us! We're delighted to hear that Alex was able to provide you with a lot of help. Customer satisfaction is our top priority, and we're glad that Alex's assistance met your expectations. If you have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and value your business. Thanks again for choosing our service, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I recently spoke with Prescilla and her Customer care Service was Spectacular.”

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Posted 11 months ago

Dear Carolyn, Thank you for taking the time to share your experience with us! We're thrilled to hear that your recent interaction with Prescilla and our Customer Care Service was spectacular. Customer satisfaction is our utmost priority, and we're delighted that Prescilla provided you with exceptional service. If you have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and thank you for choosing our service. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Terrible. My mower broke after very little use. Warranty was supposed to send me a new mower. Despite promising to, they never did. So it was a total waste of money.”

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Posted 11 months ago

Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced with your warranty claim for a new mower. We understand your frustration, and we are sorry for any disappointment or inconvenience this may have caused you. Upon reviewing your case, we did send you an email outlining the options available to you, including the replacement of the unit. We apologize if there was any miscommunication or if our response did not reach you. We value your satisfaction and would like to rectify the situation. Please let us know if you require any further assistance or if there is anything else we can do to resolve this matter for you. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Michelle Estretra as efficient and professional. Took care of my transaction to my satisfaction.”

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Posted 11 months ago

Dear Carlos, Thank you for sharing your positive experience with Snow Joe + Sun Joe customer service, especially your interaction with Michelle Estretra. We are delighted to hear that Michelle's efficiency, professionalism, and attention to detail ensured your satisfaction with your transaction. We strive to provide our customers with exceptional service and are committed to ensuring that every interaction is positive, efficient, and helpful. Michelle's dedication to customer satisfaction and her ability to handle transactions with expertise exemplify the standards we strive to uphold. Your kind words serve as a testament to her commitment to excellence. We appreciate your feedback and are glad that Michelle's exceptional service reinforced your confidence in our brand. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Really didn’t answer my question”

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Posted 11 months ago

Dear Valued Customer, We sincerely apologize for the oversight in failing to address your question adequately. We understand the frustration this may have caused, and we take your feedback very seriously. We strive to provide our customers with comprehensive and informative responses to all inquiries. Unfortunately, we fell short of our standards in this instance, and we regret any inconvenience this may have caused you. We are committed to improving our customer service and ensuring that every question receives a prompt, thorough, and accurate response. We will investigate the reasons behind the inadequate response you received and take steps to prevent similar occurrences in the future. In the meantime, we kindly request that you resubmit your question or contact us directly at (866) SNOW-JOE. We are eager to provide you with the information you need and to restore your confidence in our ability to assist you effectively. Thank you for your understanding and patience. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Excellent rep of company”

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Posted 11 months ago

Dear Bob, Thank you for sharing your positive experience with Snow Joe + Sun Joe customer service. We are delighted to hear that you had an excellent interaction with our representative. We strive to provide our customers with exceptional service and are committed to ensuring that every interaction is positive and helpful. Your kind words serve as a testament to our commitment to customer satisfaction. We appreciate your feedback and are glad that you had a positive experience with Snow Joe + Sun Joe customer service. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Alex was good. Informative. Explained the problem. I believe it will be resolved now.”

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Posted 11 months ago

Dear Valued Customer, Thank you for sharing your positive experience with Snow Joe + Sun Joe customer service, especially your interaction with Alex. We are delighted to hear that Alex was able to effectively troubleshoot the issue you were experiencing and provide you with a clear explanation of the problem. We strive to provide our customers with exceptional service and are committed to resolving issues promptly and effectively. Alex's ability to identify the root cause of the problem and communicate the solution in an informative manner exemplifies our commitment to customer satisfaction. Your kind words serve as a testament to Alex's dedication to excellence. We appreciate your feedback and are glad that Alex's exceptional service reinforced your confidence in our brand. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Your guaranteed service was good and it made customers to feel believe your product”

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Posted 11 months ago

Dear Uyen, Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words. It's wonderful to hear that our guaranteed service has contributed to your belief in our product. Ensuring customer satisfaction is at the core of what we do, and we're delighted to know that our service has met your expectations. If you ever have further feedback or if there's anything specific you'd like to share, please feel free to reach out. We're here to provide continued support and ensure your experience with our products remains positive. Thank you for choosing us, and we look forward to serving you again in the future. Warm regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I am due to receive product shortly.”

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Posted 11 months ago

Dear Phyllis, Thank you for your recent purchase from Snow Joe + Sun Joe. We appreciate your business and are excited to get your new product to you as soon as possible. We understand that you are eagerly awaiting the arrival of your product, and we are happy to inform you that your warranty replacement is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. In the meantime, please feel free to contact our customer service team if you have any questions or concerns. We are always happy to assist you. Thank you again for your patience and understanding. We hope you enjoy your new Snow Joe + Sun Joe product! Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I am still waiting to find out if my order of the compressor has shipped with the rest of the order. You asked for photos which I have supplied but have not heard from you since. Please advise. Thank you.”

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Posted 11 months ago

Dear Dennis, We sincerely apologize for the delay in responding to your inquiry regarding the status of your compressor order. We value your business and appreciate your patience as we worked to resolve this issue. Upon checking your order details, we have confirmed that the missing compressor unit was already shipped out and is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. We understand that this delay may have caused inconvenience, and we are truly sorry for any frustration this may have caused. We strive to provide our customers with prompt and accurate order information, and we regret that we fell short of your expectations in this instance. Thank you for providing us with the necessary photos to assist in processing your order. We appreciate your cooperation and understanding. Please feel free to contact our customer service team if you have any further questions or concerns. We are always happy to assist you. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I had a concern about my unit not working properly and everything was resolved.”

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Posted 11 months ago

Dear Barbara, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that we were able to resolve your concern regarding your unit not working properly. We value your feedback and appreciate your patience as we worked to address your issue. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“My replacement tool arrived earlier than expected. Christine was very helpful in taking care of this.”

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Posted 11 months ago

Dear William, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that your replacement tool arrived earlier than expected and that Christine was helpful in taking care of this. We value your feedback and appreciate your continued patronage of Snow Joe + Sun Joe. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“They were courteous and very friendly, knowledgeable, helpful, and professional.”

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Posted 11 months ago

Dear Mark, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that you found our representatives courteous, friendly, knowledgeable, helpful, and professional. We value your feedback and appreciate your continued patronage of Snow Joe + Sun Joe. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“We love it but I was disappointed the $20.00 certificate to show how we love the blower is only available in the USA. This isn't right! If you're selling to Canada and USA it should be honored in both. I live in Winnipeg, MB, where lots of snow falls and bought it because I seen the reviews! The people blowing the snow, like the 81 year old, lady blowing snow with ease, sold me. Also, it is 35lbs, and you stand behind your product. We are vary happy, but please re-think, the $20 as we get lots of snow and can sell it too”

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Posted 11 months ago

Dear Karen, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you love your new snow blower and that it has made snow removal easier for you. We are always happy to hear that our products are making a positive impact on our customers' lives. We understand your disappointment that the $20.00 certificate is not available in Canada. Due to the high shipping costs associated with sending promotional items to Canada, we are currently unable to offer this promotion to our Canadian customers. However, we are always evaluating our promotional policies and may consider expanding the availability of this offer to Canada in the future. We value your feedback and strive to provide our customers with the best possible experience. We apologize for any inconvenience this may have caused and hope that you will continue to enjoy your Snow Joe + Sun Joe snow blower. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“I recently rated you a 5 but you continue to spam my email address asking for another review. So here it is... Stop spamming me...”

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Posted 11 months ago

Dear Dan, We sincerely apologize for the inconvenience caused by the repeated review requests. We appreciate your willingness to share your experience with Snow Joe + Sun Joe and understand your frustration with the excessive emails. We regret that our system mistakenly sent you additional requests after you had already provided a 5-star rating. We are taking immediate steps to address this issue and prevent it from happening again. We are thoroughly reviewing our review process to ensure that customers are not subjected to unnecessary emails. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we are committed to improving our customer service experience. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

“Customer service was excellent! The original hose developed a slit in the pkastic liner. I patched it and ad soon as I turned on the water in leaked in another area. My fear is that the replacement hose will also fail in short order.”

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Posted 11 months ago

Dear Jeffrey, Thank you for your feedback regarding the issue you experienced with your hose. We sincerely apologize for the inconvenience caused by the hose leaking. We stand behind the quality of our products and are committed to providing our customers with durable and reliable solutions. We are confident that the replacement hose you received will meet your expectations in terms of performance and longevity. In the unlikely event that you encounter any further issues with the replacement hose, please do not hesitate to contact our customer service team. We will be more than happy to assist you in resolving the problem. Thank you for your understanding and continued patronage of Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews