Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“outstanding service with Alexander (contractor)”

Posted 1 year ago

Dear Linda, Thank you for reaching out to us and for your kind words. We're thrilled to hear that you received outstanding service from Alexander. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service, and it's wonderful to know that Alexander went above and beyond to assist you. We appreciate your recognition of his efforts. If you have any further questions, need assistance, or have any feedback to share, please feel free to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

Dear Elizabeth, Thank you for your kind words and for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our customer service. At Snow Joe + Sun Joe, we strive to provide exceptional customer service to ensure that our customers have a positive and satisfying experience. We value your trust in our brand and appreciate your recognition of our efforts. If you have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We're here to help and will continue to provide the best support we can. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“After 4 phone calls to return a pressure washer using UPS, I finally got a person who clearly stated the return procedure. Robotically I continued to receive UPS software to download, despite my protest. Finally, I got someone who stated simply return the item with the link and UPS will return to Sun Joe. That was true, after 3 hours of back and forth, I took the non-functionting item to UPS. Total time 20 minutes. I forget her name but I did send an email saying to promote that person. More training needed You may receivied the pressure washer unit by now. Please advise Anthony Alioto in California 415 382 6170”

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Posted 1 year ago

“Got someone on the phone right away Problem solved in one call.”

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Posted 1 year ago

Dear Michael, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our customer service team. We understand the importance of prompt and efficient assistance, and we're glad that we were able to address and resolve your issue in just one call. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick and easy, very satisfying”

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Posted 1 year ago

Dear Mike, Thank you for reaching out to us and for your positive feedback. We're delighted to hear that your experience with our service was quick and easy and that it left you feeling satisfied. At Snow Joe + Sun Joe, we strive to provide efficient and hassle-free service to our valued customers. We understand the importance of resolving issues promptly and ensuring your satisfaction. If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out to us. We're here to help and will continue to provide the best support we can. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin Seva what a gentleman and a true and honest professional, Marvin asked the right question while walking me through testing my system with true patience, then assisted me in every of using my Warranty coverage to acquire another machine. Thank You”

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Posted 1 year ago

Dear Milton, Thank you for your kind words and for sharing your positive experience with Marvin Seva, one of our dedicated team members. We're thrilled to hear that he provided you with exceptional service and went above and beyond to assist you with your warranty coverage and the acquisition of another machine. Marvin takes pride in his work and is committed to providing our customers with the best possible support. We appreciate your recognition of his professionalism, patience, and dedication to helping you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Registration on line is terrible Customer service, if you can wait long enough is efficient.”

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Posted 1 year ago

“Leservice a été rapide et très efficace”

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Posted 1 year ago

Cher Jean, Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service, le trouvant rapide et efficace. Fournir un service efficace et rapide est l'une de nos principales priorités, et nous sommes heureux de savoir que nous avons répondu à vos attentes. Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et assurer votre satisfaction. Cordialement, Service client Snow Joe + Sun Joe

Posted 1 year ago

“My Sun Joe Pressure Washer broke. Doggone it! I called and spoke to Deovina Mimatsu. She was so professional and immediately assured me that I had an extended 3 year Warranty, which was so fabulous. She emailed me the prepaid UPS return label and I printed it out. She was so gracious. I got everything ready to mail in and I couldn't get the 'wand' apart. I mean, we, neighbors, etc., could not get it apart. I called you all again and spoke to Greg. He was so nice, too, as was Vina. We both checked to see if there was any way it would come apart. No way! ! I took everything to UPS to be mailed. They could not get the wand apart either. So, I had to buy another box for $16.00 so that everything would fit in one box. Anyway, all will be good when I get the replacement. Thank you for all. I love my Snow Joe Jaw-Saw so much. Because of my use of the saw many of my friends have purchased one, too. I use the pressure washer to do the small jobs that I have. My Patio furniture, my arbor, etc. it's fabulous to have. It's nice and handy. Thenk you.”

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Posted 1 year ago

Dear Marylee, Thank you for reaching out to us and sharing your experience with our customer service team. We're sorry to hear that your pressure washer broke, but we're glad that Deovina and Greg were able to assist you and provide you with the necessary support. We apologize for the inconvenience you experienced with the wand not coming apart. We appreciate your patience and cooperation throughout the process, including purchasing an additional box to ensure everything could be properly packaged for return. Rest assured, we have received your returned items, and we are currently processing your replacement. Once it is ready, we will promptly send it out to you. We're delighted to know that you love our Snow Joe products and that it has been a valuable tool for you and your friends. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with the best possible service. Thank you for your support and loyalty to Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Two purchased hoses opened up less than a week apart after using them for a month and a half. Two new ones were sent. Thank you Will these hoses have a long life?”

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Posted 1 year ago

Dear Diane, Thank you for reaching out to us regarding the issue you experienced with your purchased hoses. We apologize for any inconvenience caused, and we're glad to hear that we were able to promptly send you two new hoses as replacements. Regarding your question about the longevity of the hoses, our hoses are designed and manufactured to meet high-quality standards. However, the lifespan of a hose can vary depending on several factors, including frequency of use, proper maintenance, and environmental conditions. To ensure the longest possible lifespan, we recommend following the care and maintenance instructions provided in the user manual. If you encounter any further issues or have any concerns about the performance of your new hoses, please don't hesitate to reach out to us. We are committed to your satisfaction and will do our best to assist you. Thank you for choosing Snow Joe + Sun Joe. We appreciate your trust in our products, and we're here to support you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ray was professional and eager to help me find a resolution to my malfunctioning foam cannon.”

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Posted 1 year ago

Dear Scott, Thank you for taking the time to share your experience with us. We're glad to hear that Ray provided you with professional and eager assistance regarding your malfunctioning foam cannon. Our team strives to ensure that every customer receives prompt and helpful support, and we're delighted to know that Ray was able to help you find a resolution to the issue you were facing. We appreciate your patience throughout the process. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful just waiting to receive the new unit. Says it’s shipped but still show shipping label created only”

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Posted 1 year ago

Dear Tim, Thank you for reaching out and sharing your experience with us. We're glad to hear that our team was helpful in addressing your concerns. We apologize for any delay in the delivery of your new unit. Please rest assured that once a shipping label is created, it typically takes some time for the carrier to update the tracking information. However, we understand your eagerness to receive the replacement, and we apologize for any inconvenience caused by the delay in updating the tracking status. If you have any further questions or need any assistance regarding the shipment, please feel free to reach out to our customer support team. We'll be more than happy to help track your package and provide you with the most up-to-date information. Thank you for your patience and understanding. We appreciate your support of Snow Joe + Sun Joe, and we're committed to resolving this matter for you as quickly as possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very pleased with being able to print my manual instead of waiting on it by mail. She was very helpful and nice.”

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Posted 1 year ago

Dear Sarah, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you were pleased with our service and the option to print your manual instead of waiting for it to arrive by mail. We strive to provide convenient solutions to our customers, and we're glad that our representative was helpful and nice during your interaction. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a problem with my new sunjoe dethatcher. My service provider did an excellent job of handling a resolution. As a third time customer I was very pleased.”

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Posted 1 year ago

Dear Franklin, Thank you for reaching out to us and sharing your experience with our service team. We're sorry to hear that you encountered an issue with your new dethatcher, but we're glad that our service provider was able to handle the situation and provide an excellent resolution. As a loyal customer, your satisfaction is of utmost importance to us, and we're thrilled to know that you were pleased with the assistance you received. We appreciate your continued trust and support as a three-time customer, and we're committed to delivering products and services that meet your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to help. Thank you for your loyalty to Snow Joe + Sun Joe. We value your feedback and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your company has the best customer service and your products are of excellent quality.”

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Posted 1 year ago

Dear Delores, Thank you for your kind words and feedback! We're delighted to hear that you had a positive experience with our customer service and that you find our products to be of excellent quality. Providing top-notch customer service and delivering high-quality products are two core values we strive for at Snow Joe + Sun Joe. Your satisfaction as a customer is our utmost priority, and we're thrilled to know that we've met your expectations in terms of both service and product quality. We appreciate your recognition of our efforts and your trust in our brand. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure that you continue to have a great experience with our products and services. Thank you again for your kind feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fast service”

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Posted 1 year ago

Dear Pat, Thank you for reaching out and sharing your feedback with us! We're thrilled to hear that you experienced fast service with Snow Joe + Sun Joe. Providing prompt and efficient service is one of our top priorities, and we're glad that we were able to meet your expectations. At Snow Joe + Sun Joe, we understand the importance of timely assistance and strive to ensure that our customers receive the support they need as quickly as possible. Your satisfaction is our ultimate goal, and we're delighted that our team could provide you with the fast service you deserve. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're always here to help and provide you with the best customer care experience. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Smooth and easy process to get the defective hose replaced.”

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Posted 1 year ago

Dear Timothy, Thank you for reaching out to us and sharing your experience. We're delighted to hear that you had a smooth and easy process in getting your defective hose replaced. At Snow Joe + Sun Joe, we strive to provide our customers with hassle-free solutions when they encounter issues with our products. We understand the importance of a seamless experience, and we're glad that our team was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with Snow Joe + Sun Joe. Thank you for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Good customer service!”

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Posted 1 year ago

Dear Naushad, Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our customer service. Providing excellent service is one of our top priorities, and we're glad that we met your expectations. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The wait for a customer service representative to answer my call took 2-1/2 times longer than was estimated. BUT, once answered the rep got my problem resolved in minutes. Thx Sno/Sun Joe”

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Posted 1 year ago

Dear John, Thank you for reaching out to us and sharing your feedback. We apologize for the longer-than-estimated wait time you experienced when contacting our customer service. We understand that your time is valuable, and we strive to provide prompt assistance to all our customers. However, we are glad to hear that once your call was answered, our representative efficiently resolved your issue. We appreciate your patience and understanding during the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty issue that was quickly resolved and I am currently awaiting a replacement I'm thankful the representative that assisted me he was quit thoughtful as well as helpful with my concerns and issues”

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Posted 1 year ago

Dear Jerome, Thank you for reaching out to us. We're delighted to hear that we were able to quickly resolve your warranty issue and that you're currently awaiting a replacement. We strive to provide efficient and effective solutions to our customers, and we're glad that our representative was thoughtful and helpful in addressing your concerns and issues. We appreciate your trust in Snow Joe + Sun Joe, and we're committed to ensuring your satisfaction with our products and services. If you have any further questions or need any assistance during the replacement process, please don't hesitate to contact us. We're here to support you every step of the way. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews