Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Your representative did a great job understanding the problem that led to a solution.”

Posted 11 months ago

Dear Preston, We are very pleased to hear that our representative was able to effectively understand your issue and provide a satisfactory resolution. We value your feedback and appreciate you taking the time to share your experience. At Snow Joe + Sun Joe, we are committed to providing exceptional customer service and ensuring that our customers' concerns are addressed promptly and efficiently. We believe that understanding the root cause of a problem is essential to finding a lasting solution. Your kind words will be shared with our representative, who will be encouraged to continue providing excellent customer support. We strive to maintain a high standard of service and exceed our customers' expectations in every interaction. Thank you for choosing Snow Joe + Sun Joe. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 11 months ago

“Thanks for great customer service and promptly resolving the issue”

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Posted 1 year ago

Dear Nasser, Thank you for taking the time to leave a positive review about our customer service and our ability to promptly resolve your issue. We are so glad to hear that you were satisfied with our service. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and efficient. We are also committed to resolving customer issues as quickly and effectively as possible. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service team. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Service was fast, to the point, and answered my question.”

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Posted 1 year ago

Dear William, Thank you for taking the time to leave a positive review about our customer service. We are so glad to hear that you found our service to be fast, to the point, and helpful in answering your question. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and efficient. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alexander was very helpful and easy to deal with...hope if ever again I have to deal with Alexander”

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Posted 1 year ago

Dear Stephen, Thank you for taking the time to leave a positive review about Alexander, our customer service representative. We are so glad to hear that you found him to be helpful and easy to deal with. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We also understand your hope that you will be able to deal with Alexander again in the future. We will do our best to make that happen. If you do contact us again, please feel free to mention Alexander's name, and we will try to connect you with him. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Even though all was handled through email, your representatives were professional and very helpful”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review about our customer service representatives. We are so glad to hear that you found them to be professional and helpful, even though all of your communication was through email. We are committed to providing our customers with the same level of support, regardless of how they choose to contact us. We are grateful for your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very accommodating! Stood behind their product. Always willing to help!”

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Posted 1 year ago

Dear Thurman, Thank you for taking the time to leave a positive review about Snow Joe + Sun Joe. We are so glad to hear that you found us to be accommodating, standing behind our products, and always willing to help. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to uphold your expectations and to provide our customers with the products and services they need and deserve. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Sent detailed troubleshooting steps. Stayed with me while I ran back and forth.”

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Posted 1 year ago

Dear Brian, Thank you for your positive feedback. We're delighted to hear that you had a great experience with our customer service team. It's our commitment to provide detailed troubleshooting assistance, and we're glad to hear that our team stayed with you throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with a sprinkler I bought two months ago, called in and got a really good rep (Erik) who promised to send me a new one.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review about Erik, one of our customer service representatives. We are so glad to hear that he was able to help you with your sprinkler issue and that he was able to promise you a new one. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to uphold your expectations and to provide our customers with the products and services they need and deserve. We understand that it can be frustrating to have problems with products, but we appreciate your patience and understanding as we work to resolve them. We are confident that Erik will be able to get you a new sprinkler quickly and easily. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“THe representative was outstanding and helpful. I appreciate his patience and experience.”

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Posted 1 year ago

Dear Brad, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found him to be outstanding, helpful, patient, and experienced. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service representative. We are grateful to have such dedicated and hardworking team members, and we appreciate your recognition of their efforts. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service rep who I dealt with was very professional friendly and helpful. Thank you for a job well done”

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Posted 1 year ago

Dear David, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found them to be professional, friendly, and helpful. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service representative. We are grateful to have such dedicated and hardworking team members, and we appreciate your recognition of their efforts. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards,

Posted 1 year ago

“Got answer needed very rapidly”

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Posted 1 year ago

Dear Judy, We are so glad to hear that you were able to get the answer you needed very rapidly. We understand that time is valuable, and we appreciate your feedback about our responsiveness. We are committed to providing our customers with the best possible experience, and we are always working to improve our customer service. We are grateful for your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alex was helpfull and friendly. Just waiting on delivery.”

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Posted 1 year ago

Dear Wendy, Thank you for taking the time to leave a positive review about Alex, our customer service representative. We are so glad to hear that you found him to be helpful and friendly. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We understand that you are waiting on delivery, and we apologize for any inconvenience this may cause. We are working hard to ship orders as quickly as possible, and we will keep you updated on the status of your order. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Michelle,the contractor helped me through the process of getting straightened out on the matter, she was very helpful.”

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Posted 1 year ago

Dear John, Thank you for taking the time to leave a positive review about Michelle, our customer service representative. We are so glad to hear that she was able to help you get straightened out on the matter and that you found her to be helpful. Michelle is a valuable member of our team, and we are grateful for her hard work and dedication. We are committed to providing our customers with the best possible experience, and Michelle is a key part of that. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

Dear Louis-Etienne, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found them to be helpful and supportive. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Once the replacement model came in stock, they got it shipped to me in just a couple days with no hassle!”

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Posted 1 year ago

Dear Isaac, We are so glad to hear that you received your replacement model quickly and without hassle. We understand that it can be frustrating to have to wait for a replacement product, and we appreciate your patience and understanding. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to ensure that our customers receive their replacement products quickly and efficiently. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative was very helpful and supportive.”

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Posted 1 year ago

Dear Yongho, Thank you for taking the time to leave a positive review about our customer service representative. We are always striving to provide our customers with the best possible experience, and we are grateful for your feedback. We are glad to hear that you found our representative to be helpful and supportive. We work hard to provide our customers with prompt, courteous, and knowledgeable service. We appreciate your kind words about our representative and we will continue to work hard to meet your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took a lot of back and forth, but ultimately, Snow Joe honored its warranty and replaced our defective blower. I can only hope that the new one will not disappoint.”

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Posted 1 year ago

Dear Nancy, We appreciate your patience throughout the process and thank you for allowing us to honor the warranty by replacing your defective blower. We understand the inconvenience this might have caused, and we strive to provide the best resolution. We're committed to ensuring your satisfaction and hope that the replacement unit will exceed your expectations. If there's anything else we can assist you with or if you have further questions, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Dear Manuel, Thank you for taking the time to leave a positive review about our customer service. We are always striving to provide our customers with the best possible experience, and we are grateful for your feedback. We are glad to hear that you had a great experience with our customer service team. We work hard to provide our customers with prompt, courteous, and helpful service. We appreciate your kind words about our team and we will continue to work hard to meet your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very attentive and worked in finding out my problem.”

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Posted 1 year ago

Dear Yolanda, Thank you for sharing your experience with us. We're thrilled to hear that our team member was attentive and diligent in assisting you, working to identify and resolve the issue you faced. Your feedback is greatly appreciated, and we're grateful for the opportunity to support you. If there's anything further we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I bought a snow joe garden tiller and it was missing one piece, the safety lock for one of the tillers to remain in place. I called the number and the customer service was excellent, I received the piece in less than one week. I know issues happen during production, but remedying the issues is what brings customers back. I have quite a few snow joe items and will continue to be a satisfied customer.”

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Posted 1 year ago

Dear Demetrio, Thank you for sharing your experience with us regarding the missing piece in your Snow Joe garden tiller. We apologize for the inconvenience this caused but are delighted that our customer service team was able to assist promptly in sending the missing part to you. We truly appreciate your understanding. Ensuring our customers' satisfaction is our top priority, and we're grateful for your continued support. We're thrilled to have you as a satisfied customer and are committed to providing quality service and products. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Snow Joe, and we look forward to serving you with excellence in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews