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Shop Joe Reviews

4.6 Rating 1,245 Reviews
90 %
of reviewers recommend Shop Joe
4.6
Based on 1,245 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
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Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Customer support was great! They were able to assist me in resetting the machine.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer support team! We are thrilled to hear that you had a great interaction with us and that we were able to assist you in resetting your machine effectively. At Snow Joe + Sun Joe Customer Care, our mission is to provide exceptional service to our valued customers like you. We understand that technical issues can be frustrating, and we always strive to make the support process as smooth and helpful as possible. Your kind words regarding our customer support team's efforts are truly appreciated. We take pride in our knowledgeable and friendly representatives who are dedicated to resolving any concerns our customers may have. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We'll be more than happy to assist you. Once again, thank you for your positive feedback. It motivates us to continue delivering the best possible support to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
We had an issue with a hose we purchased, but Snow Joe's customer service team was excellent, including Beverly (Contractor) and Maria. They responded right away and had a new hose shipped out immediately.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your experience with us! We are delighted to hear that our customer service team, especially Beverly and Maria, were able to promptly resolve the issue with your purchased hose. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service and ensuring that our customers are satisfied with their purchases. Your positive feedback serves as motivation for us to continue delivering top-notch service to all our valued customers. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We are here to help and ensure your satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Faulty hose replaced immediately with no hassle.
Helpful Report
Posted 1 year ago
Dear Steve, Thank you for taking the time to share your feedback with us! We're delighted to hear that we were able to swiftly replace your faulty hose without any hassles. At Snow Joe + Sun Joe, providing excellent customer service and ensuring our customers' satisfaction is our top priority. We're pleased that our team could quickly address the issue and provide you with a prompt solution. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Always ask about other options.. I inquired about an ongoing warranty issue from 2 months earlier that wasn’t in stock only to find it it wasn’t still in stock and I needed to wait longer. I then asked what my options were cuz after 2 months how much longer should I have to wait but we can replace it with another type of tank. Where was this option when I first inquired 2 months earlier?? All in all the replaced optional part came very quickly and works awesome. Definitely I would buy their products again. Now knowing how to deal with any warranty issues (if any) I feel even more confident in their products. It took a little longer than expected to resolve but good job guys in the end. Note this was just a soap dispenser for my power washer so nothing really important to the operation of the machine.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We sincerely apologize for any inconvenience you may have experienced during the warranty issue with your soap dispenser for the power washer. We understand that waiting for the replacement part for two months can be frustrating, and we are sorry for the delay in resolving the matter. We acknowledge that there was a communication lapse in offering alternative options earlier, and we apologize for any confusion caused. Rest assured that we are continuously working to improve our processes and communication to provide better service to our valued customers. We are glad to know that the replacement part eventually arrived promptly and is working well with your power washer. Your satisfaction with our products is essential to us, and we are delighted that you are pleased with the performance. If you encounter any future issues or have any further questions, please don't hesitate to get in touch with us. Our team is here to assist you promptly and efficiently. Thank you for your understanding and for being a valued customer. We truly appreciate your support and hope to serve you even better in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer service is excellent! Very helpful, friendly, and quick!
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your positive experience with our customer service team! We truly appreciate your feedback and are thrilled to hear that we could assist you effectively. At Snow Joe + Sun Joe, providing excellent customer service is a priority for us, and we are delighted to know that you found our team helpful, friendly, and quick in addressing your needs. We strive to make sure every customer has a smooth and enjoyable experience when interacting with our team. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer service was very helpful and I love my new snow joe
Helpful Report
Posted 1 year ago
Dear Emory, Thank you for your kind words and for choosing Snow Joe! We are delighted to hear that you had a positive experience with our customer service team and that you are enjoying your new Snow Joe product. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and high-quality products to our valued customers like you. Your satisfaction is our top priority, and we are glad to know that we were able to assist you effectively. If you ever have any questions or need further assistance with your Snow Joe product, please don't hesitate to reach out to us. We are here to help and ensure that you continue to have a great experience with our products. Once again, thank you for your support and for being a part of the Snow Joe + Sun Joe family. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Answered quickly, collected the information needed, and sent my replacement item.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your experience with us. We're thrilled to hear that our customer service team was able to assist you promptly and efficiently in resolving the issue with your item. At Snow Joe + Sun Joe, we strive to provide quick and effective solutions to our customers' concerns. Your satisfaction is of utmost importance to us, and we are delighted to know that you received the level of service we aim to deliver. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help and ensure that you have a positive experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Excellent customer service
Helpful Report
Posted 1 year ago
Dear Marcelo, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer support and ensuring that our customers' needs are met promptly and efficiently. Your satisfaction is our ultimate goal, and it's rewarding to know that we've succeeded in delivering the level of service you deserve. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and are committed to ensuring your continued satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
When my hose broke they quickly homered the warranty and replaced it. Great customer service!
Helpful Report
Posted 1 year ago
Dear Sarah, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to swiftly address your hose issue and provide you with a replacement under warranty. We take great pride in our commitment to excellent customer service, and we are delighted to know that our efforts have made a difference in your satisfaction. Resolving our customers' concerns and ensuring they are happy with our products is always our top priority. Your kind words serve as a great motivation for our team, and we truly appreciate your feedback. We work hard to ensure that our customers have a seamless and pleasant experience, and it's always rewarding to receive such positive feedback from valued customers like yourself. If you ever have any questions or need further assistance with any of our products in the future, please don't hesitate to reach out to us. We're here to help, and we want to ensure that you continue to enjoy our products to the fullest. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future! Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Best sprinkler we ever bought.ones you get at Walmart won't last the next season.
Helpful Report
Posted 1 year ago
Dear Monte, Thank you for your kind feedback! We are delighted to hear that you are satisfied with our sprinkler. We take pride in providing high-quality products that are built to last, and it's wonderful to know that our sprinkler has exceeded your expectations. At Snow Joe + Sun Joe, we are dedicated to offering reliable and durable solutions for our customers. Your satisfaction is our top priority, and we are thrilled to have earned your trust. Should you ever need any assistance or have further inquiries about our products, please don't hesitate to reach out to us. We're here to help and ensure your experience with our brand remains exceptional. Once again, thank you for choosing our sprinkler. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
I already submitted my review earlier.
Helpful Report
Posted 1 year ago
Dear Mark, Thank you for your previous review. We truly appreciate you taking the time to share your feedback with us. Your opinion is essential to us, and we are constantly striving to improve our products and services based on valuable feedback from customers like you. If there is anything specific you'd like to discuss or if you have any further questions or concerns, please feel free to reach out to us at any time. Once again, we value your support and thank you for being a part of the Snow Joe + Sun Joe community. If you ever need assistance or have anything to share in the future, don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Thank you for your quick response and replacement of the defective hose. I hope this replacement will last longer than the previous hose. Registration was quick and easy.
Helpful Report
Posted 1 year ago
Dear Valued Customer, We truly appreciate your feedback, and we're delighted to have been able to assist you promptly with the replacement of your defective hose. Your satisfaction is of utmost importance to us, and we strive to ensure that our customers have a positive experience with our products and services. We understand the importance of a reliable and durable hose, and we have taken the necessary steps to address any issues and provide you with a high-quality replacement. Rest assured that our products are designed with the utmost care and undergo rigorous testing to meet the highest standards. Thank you for taking the time to register your product. Registration not only makes it easier for us to assist you with any warranty claims, but it also helps us keep you informed about updates and promotions related to our products. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have a seamless experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We value your support, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Excellent customer service!
Helpful Report
Posted 1 year ago
Dear Chris, Thank you for your kind words! We are delighted to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, we are dedicated to providing the best service possible to our valued customers, and it's rewarding to know that our efforts have made a positive impact on your experience. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure your satisfaction with our products and services. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
They were very polite and helpful in solving the issue I was having with a garden hose that I bought from you thank you
Helpful Report
Posted 1 year ago
Dear Tony, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that our team was able to assist you in resolving the issue with your garden hose and that you had a positive experience with our customer service. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service to all our valued customers, and it's rewarding to know that our efforts made a difference for you. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction with our products and services. Thank you once again for choosing Snow Joe + Sun Joe, and we truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer service was fantastic. The help I received was great. Resolved all my issues
Helpful Report
Posted 1 year ago
Dear Rena, Thank you for your kind words and for sharing your positive experience with us! We are thrilled to hear that our customer service met your expectations and that we were able to assist you in resolving all your issues. At Snow Joe + Sun Joe, our primary goal is to ensure our customers' satisfaction, and we are delighted to know that you had a fantastic experience with our team. Your feedback serves as a great motivation for us to continue delivering excellent service to all our valued customers. If you ever have any questions or need further assistance in the future, please don't hesitate to contact us. We are always here to help and provide the support you need. Thank you once again for choosing Snow Joe + Sun Joe products and being a part of our community. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Very knowlegded on his job duties. Very respectfull, kind, helpfull.
Helpful Report
Posted 1 year ago
Dear Maribel, Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience with our team member. It's always our goal to provide knowledgeable and respectful service to our valued customers. We greatly appreciate your kind words about our team member's expertise, helpfulness, and courteous manner. We believe that exceptional customer service is essential in building strong relationships with our customers like you. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have the best possible experience with our products and services. Thank you for being a part of the Snow Joe + Sun Joe family. We truly value your business and look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Very satisfied with the prompt response and resolution to my issue. Was skeptical of the plastic hose attachment handle and it did break, which is why I reached out, but in the end I'm happy with the customer service in replacing my defective sprinkler.
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for reaching out to us and sharing your feedback. We are thrilled to hear that you are satisfied with our prompt response and the resolution to the issue you faced with the plastic hose attachment handle on your sprinkler. We understand your concern about the durability of the handle, and we apologize for any inconvenience it may have caused. Our team is committed to providing products of the highest quality, and we appreciate your understanding as we work to continuously improve our offerings. We are delighted that our customer service team was able to assist you efficiently and provide a replacement for the defective sprinkler. Our goal is to ensure your complete satisfaction, and we are glad we could resolve the matter for you. Thank you for choosing Snow Joe + Sun Joe products. If you have any further questions or need any additional assistance, please do not hesitate to reach out to us. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer rep was friendly and very helpful. Part arrived damaged and replacement part was sent.
Helpful Report
Posted 1 year ago
Dear Jon, Thank you for taking the time to share your experience with us. We are delighted to hear that our customer representative provided you with friendly and helpful assistance. We apologize for the inconvenience caused by the damaged part you received. Our team is committed to ensuring that our products reach our customers in perfect condition, and we regret that this was not the case in your situation. However, we are glad to know that a replacement part has been sent to resolve the issue promptly. If you have any further questions or need any additional assistance, please feel free to reach out to us. We are always here to help and ensure that you have a positive experience with our products and services. Thank you for being a valued customer of Snow Joe + Sun Joe. We greatly appreciate your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer support was amazing and resolved my product problem quickly!
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an amazing experience with our customer support team and that they swiftly resolved the issue you encountered with your product. At Snow Joe + Sun Joe, we are committed to providing top-notch customer service and ensuring that our valued customers have a positive experience with our products. It's gratifying to know that our team could address your concern promptly, leaving you satisfied with the resolution. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We are always here to help and ensure that you continue to enjoy our products to the fullest. Thank you once again for choosing Snow Joe + Sun Joe. We greatly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Christian Gonzalez is excellent--responsive, timely and understanding. I appreciate the service to address my situation.
Helpful Report
Posted 1 year ago
Dear Kathleen, Thank you for sharing your positive feedback with us. We are thrilled to hear that you had an excellent experience with Christian from our customer service team. At Snow Joe + Sun Joe, we take pride in providing responsive, timely, and understanding customer service to all our valued customers. Your satisfaction is our top priority, and we are glad that we could address your situation to your satisfaction. If you have any more questions or need further assistance, please don't hesitate to reach out to us. We are always here to help and ensure that you have a smooth and enjoyable experience with our products and services. Thank you for being a part of the Snow Joe + Sun Joe family. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Shop Joe is rated 4.6 based on 1,245 reviews