Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Warranty on items is great, customer service is above great”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your kind words! We're thrilled to hear that you're satisfied with our warranty coverage and customer service. We strive to provide excellent support to our valued customers. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Their service is beautiful, I just requested to send the replacement part but they sent the whole new one.”

Helpful Report

Posted 1 year ago

Dear Amy, Thank you for your feedback! We're delighted to know that you had a positive experience with our service. We're committed to providing the best assistance possible. If you ever need anything else or have further questions, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“NOTHING THIS PLACE HAS SENT ME WORKS. THEY ARE GOOD WITH WORDS AND EMAILS, THAT'S ABOUT IT. THEY REFUSE TO REFUND MY MONEY, EVEN THOUGH EVERY REPLACEMENT THEY HAVE SENT ME DOESN'T WORK. DO NOT ORDER FROM SUNJOE. MY NEXT STEP IS THE BETTER BUSINESS BUREAU. NO ONE SHOULD BE SELLING THIS STUFF. WE, THE CONSUMERS DESERVE MUCH BETTER THAN THIS!!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We apologize for the frustration and inconvenience you've experienced with our products and services. Your feedback is important to us, and we're truly sorry for any disappointment you've encountered. We understand your concerns and are committed to resolving this issue for you. Please be assured that we take your feedback seriously, and we will work diligently to address your concerns. If you have any further details or information to provide, please don't hesitate to share them with us. Thank you for your patience and understanding as we work to make this right. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received a hose as a gift. It was defective. I called the company. The rep registered the hose for me and then sent me a replacement hose after registering the new one. Thank you Snow Joe”

Helpful Report

Posted 1 year ago

Dear Brenda, Thank you for reaching out to us and for sharing your feedback. We're sorry to hear that the hose you received initially was defective, but we're pleased that we could promptly address the issue and provide you with a replacement. Our team is dedicated to ensuring our customers have a positive experience with our products, and we're glad that we could assist you in getting a functional hose. Your satisfaction is important to us, and we appreciate your patience and understanding throughout this process. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help and make sure you have the best experience possible with our products. Thank you for choosing Snow Joe + Sun Joe. We hope you enjoy using your new hose, and we're here for you whenever you need us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service. Thank you!”

Helpful Report

Posted 1 year ago

Dear Khorshed, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service excellent and that we could meet your expectations. Providing top-notch service is our priority, and it's wonderful to know that our efforts have made a positive impact on your experience. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My claim was solved fast and great, thank you I am very pleased. Bogdan”

Helpful Report

Posted 1 year ago

Dear Bogdan, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your claim was resolved quickly and to your satisfaction. Providing excellent customer service is our priority, and we're glad we could assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose acquired a small hole in it. I communicated by email. The response was fast. My email was sent about the end of a business day and I received a response the next morning. I sent pictures and a new hose was sent. I received the hose within a few days. Very happy with their customer service and the way they stand behind their products. I use the aqua joe hose in my backyard and front yard. I love how easy they are to maneuver and store. I especially love how much lighter they are than a regular hose. Highly recommend their products.”

Helpful Report

Posted 1 year ago

Dear Rita, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that we could swiftly address the issue with your hose and provide you with a replacement. Your satisfaction is important to us, and we're glad we could stand behind our products to ensure your needs are met. We're also thrilled to know that you're enjoying the benefits of our Aqua Joe hose in your backyard and front yard. Your recommendation means a lot to us, and we're grateful for your support. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer Service is Amazing. Troubleshooting first, then once I sent in the nonworking mower, I received a Brand New Upgrade. Great Company!”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you for sharing your wonderful experience with our Customer Service team. We're thrilled to hear that our troubleshooting process and support led to a successful resolution. Providing exceptional service and ensuring customer satisfaction are our top priorities. We're glad we could assist you in resolving the issue with your mower and providing you with a brand-new upgrade. If you have any questions or need further assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They took great care of my Issue. Customer Care is excellent. Product, not so good.”

Helpful Report

Posted 1 year ago

Dear Dave, Thank you for sharing your feedback with us. We're glad to hear that our Customer Care Team was able to address your issue effectively. However, we're sorry to learn that you're not completely satisfied with the product itself. We appreciate your honesty and value your input as it helps us improve. If there's anything specific you'd like to share about the product or if you have any further concerns, please don't hesitate to reach out to us. We're here to assist and ensure your overall experience is a positive one. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently contacted Customer Support to discuss my Sun Joe purchase. The knowledgeable agents were quick to address my questions and offered a solution that was above my expectations.”

Helpful Report

Posted 1 year ago

Dear Cathy, Thank you for taking the time to share your positive experience with our customer service. We're delighted to hear that our knowledgeable agents were able to assist you promptly and provide a solution that exceeded your expectations. Your satisfaction is important to us, and we're here to help with any future queries or assistance you might need. Should you have any more questions or require further assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent experience!”

Helpful Report

Posted 1 year ago

Dear Colleen, Thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent interaction with our team. Providing top-notch customer service is a priority for us, and we're glad to know we met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fantastic! I was empressed!”

Helpful Report

Posted 1 year ago

Dear Patricia, We're thrilled to hear that you had a fantastic experience with us! Your satisfaction is our ultimate goal, and we're here to provide you with top-notch service whenever you need it. If you have any more feedback or questions, don't hesitate to reach out. Thank you for your support and for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have nothing Yet? So there's no way to review. We shall see what actually ends up happening.”

Helpful Report

Posted 1 year ago

Dear Stephen, We apologize for any inconvenience you've experienced. We understand that you're awaiting the replacement for the defective bench tent, and we're actively working on resolving this for you. Please be aware that the replacement product will be shipped once the return label has been scanned at the UPS Center in your area. We appreciate your understanding and patience as we navigate through our process to ensure a smooth resolution. Please feel free to reach out if you have any further questions or concerns. Your satisfaction is important to us, and we're here to assist in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My experience was wonderful!”

Helpful Report

Posted 1 year ago

Dear Amy, We're delighted to hear that you had a wonderful experience with us! Providing excellent service is our top priority, and we're here to assist you whenever you need help. If you have any more questions or if there's anything else we can do for you, please feel free to reach out. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful the second time. Actually looked into the issue and processed the replacement. This works so much better when one talks with an actual person instead a chat box. They are useless.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're glad to hear that our team was able to provide you with the assistance you needed during your interaction. We understand the importance of personalized and efficient support, and we're here to make sure your experience is smooth and helpful. If you have any questions or need further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“working with Cherry on getting my replacement power washing unit was outstanding. very professional and a joy to work with.”

Helpful Report

Posted 1 year ago

Dear Bob, We greatly appreciate your kind words about your experience with Cherry. Providing exceptional service is at the core of what we do, and we're thrilled to know that you found our assistance outstanding. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“the best service i have had in years”

Helpful Report

Posted 1 year ago

Dear Chuck, Thank you so much for your positive feedback! We're delighted to have provided you with excellent service. If you ever require further assistance or have any questions, don't hesitate to get in touch. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Haven’t been able to use our snow joe shovel due to something wrong the first time trying it . Took 3 emails and 4 phone calls and over 6 months to get it replaced being purchased the 2 year warranty and had to get an extension.”

Helpful Report

Posted 1 year ago

Dear Curt, We apologize for the inconvenience and delay you experienced with your Snow Joe shovel. Your frustration is understandable, and we're sorry for any inconvenience this situation has caused. Please accept our sincerest apologies for the lack of stocks and the length of waiting you had to go through. We appreciate your patience throughout the process, and we're glad we were able to arrange a replacement for you. We understand that timely resolution is crucial, and we'll work on improving our response time and communication moving forward. Your feedback helps us identify areas for improvement, and we're committed to ensuring that future experiences with our products and customer service are more seamless. If you have any further concerns or questions, please feel free to reach out to us. Thank you for your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're thrilled to know that you had a great experience with our service. If you ever need assistance or have any questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent was very attentive and listened to my issue and dealt with it effectively and had a new unit under warranty forwarded to me.”

Helpful Report

Posted 1 year ago

Dear Leslie, We're delighted to hear that our agent was able to assist you effectively and provide a solution to your issue. Your satisfaction is our priority, and we're glad to know that we can address your concern and send you a new unit under warranty. If you ever have more questions or need assistance in the future, feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews