Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I LOVE the Aqua Joe sprinklers. I have purchased two of them and they are best and easiest sprinkler I have ever used. And their customer service is AWESOME. I recently had an issue with one of my sprinklers. The customer service rep was fantastic. Offering a solution and rectifying the issue quickly and easily. Will ABSOLUTELY buy again.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're delighted to hear that you're enjoying your Aqua Joe sprinklers! It's fantastic to know that our product has met your expectations and made your watering tasks easier. We take great pride in delivering excellent customer service, and we're thrilled that our representative could swiftly address and resolve the issue you encountered. Your support means the world to us, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Beverly was awesome told her my situation and bamm a replacement was in the mail your warranty is amazing. Thank you snowjoe”

Helpful Report

Posted 1 year ago

Dear Alex, We're thrilled to hear that Beverly provided you with exceptional assistance and that we could swiftly resolve your situation with a replacement. Our warranty is designed to ensure your satisfaction and provide you with peace of mind. Thank you for choosing Snow Joe + Sun Joe, and if you ever need further support or have any questions, please don't hesitate to get in touch. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Helped me with a warranty issue and all is good”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're pleased to hear that we could assist you with your warranty issue and that everything is now resolved. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with our products and services. If you ever need any further assistance or have questions in the future, don't hesitate to reach out to us. Thank you for your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Charlie, Thank you for your kind words! We're delighted to hear that you received excellent service from us. Providing top-notch assistance to our customers is our priority, and we're glad we could meet your expectations. If you have any more feedback or need further assistance, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer support, got everything sorted in no time and received my replacement power washer in FOUR days! Thanks to Ray and Dennis for the help.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our customer support team provided excellent assistance and efficiently resolved your issue. Delivering quick and effective solutions is what we aim for, and we're glad to have met your expectations. We'll be sure to pass along your appreciation to Ray and Dennis for their help. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here for you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My warranty replacement for a 25' hose was handled extremely well. Very impressed with the good and prompt service”

Helpful Report

Posted 1 year ago

Dear Ross, Thank you for sharing your feedback with us. We're delighted to hear that your warranty replacement process for the garden hose went smoothly and that you were impressed with our prompt and efficient service. Providing excellent customer experiences is what we strive for, and we're glad to have met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with my hose. Was surprised how easy and nice it was to get a return. Thank you. Agent was super nice too.”

Helpful Report

Posted 1 year ago

Dear Ruth, Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to assist you with your hose issue and make the return process easy for you. Providing excellent customer service is our top priority, and we're thrilled that our agent was able to help you in a positive and friendly manner. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“problem resolved”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We're glad to hear that your problem has been resolved! Our goal is to ensure your satisfaction, and we're pleased we could assist you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a leak in my hose they immediately to care of it and they are sending me a new one ! Highly recommend this company .”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words! We're delighted to have been able to assist you promptly with your hose issue. Our goal is to ensure our customers have a seamless experience and receive the support they deserve. We greatly appreciate your recommendation and your trust in our products and services. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're here to help and provide the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service's, replaced the defective unit with the better one”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service team. We're dedicated to providing top-notch support and ensuring our customers are satisfied. We're glad we could replace your defective unit with an even better one. If you have any more questions or need assistance in the future, don't hesitate to reach out. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer support team took quick care of my issue, and stood behind their warranty.”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our customer support team was able to promptly assist you and honor our warranty. Providing excellent service and standing behind our products is a top priority for us. If you ever need further assistance or have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing customer service and product! Warranty replacement process was so easy. Why would you buy from anyone else?! SnowJoe and AquaJoe for LIFE!”

Helpful Report

Posted 1 year ago

Dear Teresa, Thank you for your kind words and for choosing Snow Joe and Aqua Joe! We're thrilled to hear that you had an amazing experience with our customer service and warranty replacement process. Your satisfaction and loyalty mean a lot to us, and we're here to continue providing you with top-quality products and excellent support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“power washer stopped working and cs person got it going in ten minutes. Wondeful job”

Helpful Report

Posted 1 year ago

Dear Ron, We're thrilled to hear that our customer service team could quickly get your power washer up and running again! Your satisfaction is our top priority, and we're here to assist you whenever you need us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for your help .”

Helpful Report

Posted 1 year ago

Dear Valued Customer, You're very welcome! We're glad we could assist you. If you ever need any more help or have further questions, don't hesitate to reach out. We're here to provide excellent service and support whenever you need it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful!! Super fast warranty process”

Helpful Report

Posted 1 year ago

Dear Gabe, We appreciate your positive feedback! We're thrilled to hear that our team was able to assist you quickly and efficiently with your warranty process. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fast response and satisfactory outcome. I was very please with the service I received.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for taking the time to share your experience with us. We're glad to hear that you were pleased with the fast response and the satisfactory outcome of your service interaction. If you ever need assistance again or have any questions, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The snow Joe company stands by their product and their warranty, you have gone above and beyond for your customers. Can’t thank you enough for your quality products. Makes doing the job much easier. Thank you”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We greatly appreciate your kind words and support for our products and warranty service. It's wonderful to hear that our efforts have made a positive impact on your experience and have helped make your tasks easier. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very professional and courteous. Knowledgeable of products. I've really have a good report when it comes to customer care.”

Helpful Report

Posted 1 year ago

Dear Ronald, Thank you for your kind words and positive feedback about our customer care team. We're delighted to hear that you've had a positive experience with our service and found our representatives to be professional, courteous, and knowledgeable. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cordial, responsive, love the product.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind words and for choosing our product. We're delighted to hear that you had a positive experience with our team and that you're enjoying your purchase. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was a good experience, and my problem was resolved in a helpful manner.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're pleased to hear that your experience with our customer service team was positive and that your issue was resolved to your satisfaction. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews