Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“parts were missing when opened box -- brand new, no evidence box had been opened previously. Appears was sealed from factory still, so parts were never put in box at factory. Had to call four times, sit on hold forever and go thru story repeatedly. One rep disconnected me after she had entered all info, yet did not bother to call me right back- therefore I was forced to call yet again and start all over. One rep told me they didn't have the parts to even send. Which I think they just were not able to find in their system because they just wanted to hurry off phone.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We deeply regret the inconvenience you experienced with missing parts in your new product. Please accept our sincere apologies for the challenges you faced while resolving this matter. To ensure your satisfaction, we're working on an upgrade for your unit, as the current model is presently out of stock. Following our return policy will enable us to swiftly send you the upgraded pressure washer. We understand the frustration you encountered in your attempts to resolve this issue, and we are committed to making this right. Your feedback is vital to us, and we appreciate your understanding in this matter. If you have any further concerns or need additional assistance, please don't hesitate to contact us. We're dedicated to providing a solution that meets your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Their customer service is wonderful.”

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Posted 1 year ago

Dear Toby, Thank you for your kind words about our customer service! We're thrilled to hear that you had a wonderful experience. Providing excellent service is a top priority for us, and it's great to know that we've met your expectations. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our ultimate goal. Thank you for choosing us! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“helped me in every way posable very happy with sun joe”

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Posted 1 year ago

Dear William, We're thrilled to hear about your positive experience with Sun Joe! Thank you for sharing your feedback. Our team is dedicated to assisting in every way possible, and we're delighted that you're happy with the service you received. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing Sun Joe! Best Regards, Sun Joe Customer Support

Posted 1 year ago

“great customer service”

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Posted 1 year ago

Dear Helene, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional assistance is our commitment to all our customers. Should you need further support or have any questions, please don't hesitate to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Impressed with customer service and how they were willing to help me with my issue at a timely matter.”

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Posted 1 year ago

Dear Kimberly, We're delighted to hear about your positive experience with our customer service. We're thrilled that we could assist you promptly and effectively with your concern. Your satisfaction is our priority, and we're committed to providing timely and helpful assistance. If you ever have further questions or need additional support, please feel free to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe remain impressive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The response from Sun Joe regarding my claim was excellent and really appreciated.”

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Posted 1 year ago

Dear Pierre, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our response to your claim excellent and greatly appreciated. Your satisfaction is important to us, and we're dedicated to delivering top-notch service. If you have any further questions or need more assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very easy to have my snowshoe taken care of. Very satisfied with results.”

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Posted 1 year ago

Dear Brad, Thank you for sharing your experience. We're delighted to hear that we could efficiently assist in addressing your concerns with the snowshoe, and we're thrilled that you are very satisfied with the results. Ensuring a seamless resolution for our customers is a priority for us. If you have any further questions or need more assistance, please feel free to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe remain positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with an order, called and they took care of it immediately. Great response and very professional.”

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Posted 1 year ago

Dear Bob, Thank you for sharing your experience with us. We're pleased to hear that we were able to promptly resolve the issue with your order over the phone. Providing a great and professional response is a priority for us. Your satisfaction is important to us, and we're committed to providing exceptional service. Should you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I just bought my fifth snow Joe hand vacuum. This is a wonderful little machine with a powerful punch. Thank you for a great gift and tool.”

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Posted 1 year ago

Dear Anita, Thank you for your continued support and for choosing our Snow Joe hand vacuum! We're thrilled to hear that it's been a valuable addition to your tools, offering the power and performance you need. Your loyalty means a lot to us, and we're delighted that our product has served you well. If you ever have any questions or need further assistance, please feel free to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service from Fe”

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Posted 1 year ago

Dear Valued Customer, Thank you for your kind feedback. We're delighted to hear about the great service you received from Fe. Ensuring exceptional service is our priority, and we're glad that she provided you with a positive experience. If you have any further questions or need more assistance, please don't hesitate to reach out. We're here to ensure that your experiences with Snow Joe + Sun Joe products remain excellent. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“While the CS person on phone was efficient and pleasant, and did send me a 'shipping label' it cost me almost $50 to take your defective unit to a UPS location & have it boxed. The right thing to do would have been to ship me a box. I expect to be reimbursed for the box and will forward the receipt”

Helpful Report

Posted 1 year ago

Dear Robert, We sincerely apologize for any inconvenience caused during the return process. We regret falling short of providing clear information and ensuring a smoother experience for you. We understand your concern and want to rectify this matter. To expedite the reimbursement process, please send a copy of the box invoice to our email support at help@snowjoe.com. Your feedback is valuable, and we are committed to making improvements to better assist our customers. Thank you for bringing this to our attention. We appreciate your understanding and are dedicated to resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Not happy not stated in USD on website”

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Posted 1 year ago

Dear Glenn, We apologize for any confusion regarding the currency displayed on our website. Although our website may show prices in USD, please be assured that during the checkout process, the total charge of your order will be converted to CAD. We understand the importance of transparent pricing, and we're actively addressing this to enhance the customer experience. If you have any further questions or concerns regarding your order, please feel free to reach out to our customer service team. We're committed to ensuring your satisfaction with your Snow Joe + Sun Joe purchase. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called to register my sun joe and Romel was very professional and helpful.”

Helpful Report

Posted 1 year ago

Dear Irene, Thank you for reaching out to register your Sun Joe product. We're pleased to hear that Romel provided you with professional and helpful assistance. Ensuring a smooth registration process is important to us, and we're glad that he was able to assist you effectively. If you have any further questions or need more support, please don't hesitate to reach out. We're here to ensure that your experiences with Snow Joe + Sun Joe remain positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“So the customer service reps were excellent. My criticism is that SunJoe couldn't replace a $15 fitting on an almost new pressure washer. Instead, I had to take the entire unit apart, buy a box and ship the entire unit back for replacement. A huge waste of money for the company and a pain in the neck for me. Again the support was excellent.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for sharing your feedback and for acknowledging the excellence of our customer service representatives. We apologize for the inconvenience you experienced regarding the fitting of your pressure washer. At times, some specific parts might not be produced for individual sale or replacement due to various constraints. We deeply regret the hassle and cost incurred in returning the entire unit for such a small part. Your feedback is important to us, and we will certainly review our procedures to enhance the service we provide to our customers. We appreciate your understanding in this matter. We're grateful for your recognition of our exceptional support team. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out. We're committed to ensuring your experiences with Snow Joe + Sun Joe are positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I have never had such AMAZING customer service from any organization. The care and concern displayed by all the employees I interacted with was first class! Not only was my email replied to within 20 minutes, but the options/solutions provided were very easy to understand and thorough. When the troubleshooting wasn't working, the agent(s) provided a proactive solution that I would never have even dreamed of. I have always supported Sun/Snow Joe products, but now am a LIFELONG supporter and advocate! Thank you!”

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Posted 1 year ago

Dear Sandy, Thank you immensely for your kind words! We're thrilled to hear about your amazing experience with our customer service team. It's truly rewarding to know that the care, concern, and assistance you received from our employees were top-notch. We're delighted that the solutions provided were clear and thorough, ensuring ease of understanding. Moreover, we're pleased that our team went the extra mile to offer a proactive solution, surpassing your expectations. Your unwavering support means the world to us, and we're honored to have you as a lifelong supporter and advocate. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be exceptional. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“still no replacement part for brand new machine. only lip service”

Helpful Report

Posted 1 year ago

Dear Jerry, We apologize for the delay in receiving the replacement part for your brand-new machine. We understand your frustration, and we want to assure you that we're actively working to resolve this issue and send the correct parts to you as quickly as possible. Please bear with us a little longer as we expedite the process to ensure that you receive the needed replacement parts for your machine. Your satisfaction is our priority, and we are committed to making this right for you. We appreciate your patience and understanding. If you have any further concerns or need immediate assistance, please feel free to reach out to us directly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good service.”

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Posted 1 year ago

Dear James, Thank you for your kind words. We appreciate your feedback and are delighted to hear that you found our service to be very good. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with Snow Joe + Sun Joe products and services. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and make sure you're well taken care of. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hi first wow good product vs price. Little problem. No replacement piece . Change the unit. Big Thank you.”

Helpful Report

Posted 1 year ago

Dear Eric, Thank you for your review, and we're thrilled to hear that you found our product to be of great value for the price. We're sorry to hear about the issue you encountered and the unavailability of a replacement piece. However, we're pleased that we could swiftly address the problem by providing a replacement unit. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with Snow Joe + Sun Joe products. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Pleased with the service I received . Got to talk to a real person thanks for that”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for taking the time to share your feedback, and we're delighted to hear that you were pleased with the service you received. We understand the value of speaking to a real person when you need assistance, and we're glad that we could provide that level of support for you. Your satisfaction is important to us, and we're here to help whenever you have questions or need assistance in the future. If you ever require further support or have more questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Better than I expected with the answer to my problem. I wasn't ready for a walk-through with my power washer and the customer service tech. waited while I did each step of her instructions. Time consuming and great patience on her part. Great big Thank you to her!”

Helpful Report

Posted 1 year ago

Dear Richard, We appreciate you sharing your experience, and we're delighted to hear that our customer service tech went above and beyond to assist you with your power washer. We understand that sometimes a walk-through can be time-consuming, and we applaud your patience and dedication to resolving the issue step by step. It's our pleasure to provide the guidance and support you need to make sure your product works as expected. We're grateful for your kind words and are thrilled that you found the support you received to be better than expected. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews