Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Understood the issue and said he would take care of it.”

Posted 1 year ago

Dear Bob, Thank you for taking the time to leave us a review. We're glad to hear that our representative was able to understand your issue and assure you that it will be taken care of. We strive to provide the best customer service and ensure our customers are satisfied with our products and services. If you have any further concerns or questions, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“good experience. the agent was resourceful and knowledgeable”

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Posted 1 year ago

Dear Joel, Thank you for taking the time to leave us a review. We are delighted to hear that you had a good experience with our customer service agent. At Snow Joe + Sun Joe, we are committed to providing our customers with the highest quality service and products. Our customer service team is always here to help and we are glad to hear that our agent was resourceful and knowledgeable in assisting you. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, we appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Resolved issue quickly.”

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Posted 1 year ago

Dear Richard, Thank you for sharing your positive feedback about our customer service. We're glad to hear that we were able to resolve your issue quickly. We strive to provide efficient and effective solutions to our customers' problems, and we're pleased to know that we succeeded in your case. Please do not hesitate to reach out to us again if you ever need assistance in the future. We appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I found that Sun Joe was helpful and efficient in solving the problem and would highly recommend them!”

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Posted 1 year ago

Dear Betty, Thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to efficiently resolve your issue and that you would recommend us. At Snow Joe + Sun Joe Customer Care, we strive to provide excellent customer service and support to all of our customers, and it is great to hear that we have succeeded in doing so. Thank you again for choosing Sun Joe products, and please do not hesitate to reach out to us if you have any future questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty and service”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience with our warranty and service. At Snow Joe + Sun Joe, we are committed to providing top-quality products and exceptional customer service. We stand behind our products with confidence and are glad to hear that our warranty met your expectations. If you ever need any assistance in the future, please do not hesitate to reach out to our customer care team. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“No product support”

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Posted 1 year ago

Dear Manpreet, We are sorry to hear that you have not received any product support. We take customer service very seriously, and we would like to ensure that all of our customers are satisfied with their products and receive the support they need. Our team is here to help make things right and we will do the best we can to resolve the issue for you. If you still need assistance on this matter, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very happy Very good service”

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Posted 1 year ago

Dear Bertin , Thank you for your positive review and for choosing Snow Joe + Sun Joe products. We are thrilled to hear that you had a great experience with our customer service team and that you are happy with our service. Your satisfaction is our top priority, and we are always here to assist you with any questions or concerns you may have. We appreciate your support and look forward to continuing to provide you with high-quality products and excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recieved the new snow joe by UPS horrible delevery the box is destroyed”

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Posted 1 year ago

Dear Sergio, We are sorry to hear that the packaging of your new snow blower was damaged during delivery. We understand how frustrating it can be to receive a product in this condition. We are committed to ensuring that all of our customers receive the support they need, and we want to assure you that we will take your feedback into consideration If you have any further questions or issues, please don't hesitate to reach out to us again. We're always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I own many snowjoe and sunjoe products. Quality at affordable prices. I have never had to use your warranty until now and I just say I am fully impressed with how painless the warranty process was. Your company truly honors your word and stands behind your products. Thank you for being respectful and kind to me - I thought it would be more of a hassle than it was to get replacement parts under warranty. You guys rock!”

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Posted 1 year ago

Dear Michael, Thank you for taking the time to share your positive experience with our products and warranty service. We are thrilled to hear that our team was able to assist you in a prompt and efficient manner, and that you found the process to be painless. At Snow Joe + Sun Joe, we take pride in delivering quality products at affordable prices, and we are dedicated to providing exceptional customer service. We understand the importance of standing behind our products and ensuring customer satisfaction, and we are delighted to hear that we have met your expectations. We appreciate your loyalty to our brand and are grateful for your recommendation. Please don't hesitate to reach out to us in the future if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was surprised, how they backed their warranty.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you were satisfied with our warranty service and that we were able to meet your expectations. It is our priority to ensure that our customers are happy with our products and services, and we are glad we were able to provide you with the support you needed. We appreciate your continued support and look forward to serving you in the future. If you have any questions or concerns, please do not hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“In fact all of them (two ladies) answered the Two phone calls , they were very patient and listening to the problem in detail and then they send me a detailed procedure by e mail to follow it , maybe the machine could spin , in fact after doing g every thing as per the procedure the machine didn't spin at all , at that time I recalled back and mentioned every thing to them, they told me we will put your name on the waiting list because they don't have the same machine on stock now. They were very helpful.”

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Posted 1 year ago

Dear Ramez, Thank you for taking the time to leave a positive review. We are delighted to hear that our customer service team was able to assist you with your concerns in a courteous and patient manner. We strive to provide the best possible service to our customers and it's always great to receive feedback that our team was helpful. We apologize for the inconvenience you experienced with the product not working despite following the detailed procedure provided by our team. Rest assured, we have added you to our waiting list and will inform you as soon as we have the same machine back in stock. Once again, thank you for your review and for choosing Snow Joe + Sun Joe. Please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Dear Valued Customer, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you had an excellent experience with our service. We take great pride in providing the best possible service to all of our customers and we're glad that we were able to meet your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I contacted Snowjoe in regards to a snow shovel warranty. My email was answered by Jaycell and she was on top of it. From the moment she replied, she had the warranty replacement sent out immediately! Excellent customer service. I have recommended your shovels and have had several neighbors here in Mi Wuk Village Ca purchase several of them.”

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Posted 1 year ago

Dear Kevin, Thank you for taking the time to leave such a positive review regarding your experience with our customer service representative, Jaycel. We are thrilled to hear that she was able to assist you promptly with your warranty claim and that you have recommended our shovels to your neighbors. Our team strives to provide exceptional service and support to all of our customers, and it is always rewarding to receive such positive feedback. Please don't hesitate to reach out if you need any further assistance or have any additional feedback to share. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Contact person was knowleagable and able to make swift resolution. Customer shown respect and appreciation.”

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Posted 1 year ago

Dear Doug, Thank you for sharing your positive feedback with us! We are thrilled to hear that your experience with our customer support representative was a positive one. We pride ourselves on providing knowledgeable and efficient service, and we're glad to hear that we were able to resolve your issue while treating you with respect and appreciation. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I reached out to SunJoe having a problem with the hose on a pressure washer. Instead of helping with the hose they relaced the entire machine! Really impressed with the customer service! Thanks”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review. We are thrilled to hear that our customer service team was able to assist you with your pressure washer and provided you with a satisfactory solution. We are always committed to providing our customers with the best possible service and ensuring that their concerns are addressed promptly and effectively. If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I'm very impressed. The team used very logical procedures to understand the problem and then very quickly came up with an agreeable solution.”

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Posted 1 year ago

Dear Jim, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that our team was able to provide you with an excellent customer service experience and that we were able to resolve your issue quickly and efficiently. We always strive to provide our customers with the best possible service, and we are pleased to hear that our team was able to meet your expectations. Thank you for choosing Snow Joe + Sun Joe, and we hope to continue to exceed your expectations in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service person was so very courteous and nice! She took care of my issue and she registered my product! She just made it very easy!”

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Posted 1 year ago

Dear Valued Customer, We are thrilled to hear that our customer service representative was able to assist you with your issue and that she provided you with excellent service. We strive to make our customers' experiences as easy and pleasant as possible, and we are glad that we were able to achieve this goal in your case. Thank you for choosing Snow Joe + Sun Joe, and we hope that you continue to enjoy your product. If you have any other questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very professional friendly”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is one of our top priorities, and we are glad to know that our team delivered. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“ticket # 2236965; why should I have a Sunjow cordless chain saw? I used it for a few months; 5-7, in '22 then went on travel to Europe for 5 months, thru Feb 23. Just before I left, Dec 22, the saw would not send power to the sprocket to drive the chain; but, the battery showed 3 lights; so, it seemed to me that the battery was the issue even though it showed fully charged. OK I'll look into it when I return early March 23, 5 mounts later! just before I returned to Vrginia I ordered a new cordless saw, the same model SunJoe as the one I had. The new saw will not work with the fully charged old battery. I have returned that saw. Looking for diffferent companies saw.”

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Posted 1 year ago

Dear John, We're sorry to hear about the issues you've experienced with your cordless chain saw. It's disappointing to hear that you had trouble with your previous saw and that the new one did not work with the old battery. We appreciate your feedback and understand your frustration. Our team is committed to ensuring that all of our customers receive the support they need and to assisting you in resolving this issue. Please reach out to us at your convenience, and we will do our best to address your concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty replacement never came I supposedly shipped and ready to be delivered here today’s ago”

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Posted 1 year ago

Dear Vern, Thank you for bringing this to our attention. We apologize for any inconvenience this has caused you. Please know that we take customer feedback very seriously and are committed to providing the best customer service possible. We understand that you were expecting the battery warranty replacement. We'll investigate this matter and follow up with you as soon as possible so please keep your line open. In the meantime, please do not hesitate to contact us if you have any further questions or concerns. We appreciate your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews