Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Very helpful to me”

Posted 1 year ago

Dear John, Thank you for taking the time to leave us a review. We're happy to hear that we were helpful to you. Our team strives to provide the best customer service possible, so it's great to know that we met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“No questions asked! New hose came”

Helpful Report

Posted 1 year ago

Thank you so much, John, for your 5-star rating of Snow Joe! No questions asked, and a new hose came - that sounds great. We really appreciate you taking the time to share your experience with us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Issues were regarding one of our Batteries. On review and tests, Snowjoe advised they would replace our existing snowblower.”

Helpful Report

Posted 1 year ago

Dear Douglas and Gail, Thank you for your review and for bringing this issue to our attention. We're sorry to hear that you experienced issues with one of our batteries, but we're glad to know that our team was able to resolve the issue and provide a replacement snowblower. We always strive to provide the best possible customer service and ensure that our products meet the highest standards of quality. Please let us know if you have any further questions or concerns, and thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My cap on my weed sprayer busted sent me a brand sprayer unit The Best!!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are glad to hear that we were able to provide you with a brand new weed sprayer unit to replace the one with the busted cap. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team. We are always here to help. Thank you again for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received my replacement part within a couple of days after communicating with snow joe. Much appreciated !”

Helpful Report

Posted 1 year ago

Dear Eliot, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received your replacement part promptly and that you are satisfied with our service. At Snow Joe + Sun Joe, we are committed to providing our customers with exceptional service and quality products. If you ever need further assistance, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an issue with a sprinkler I had ordered and they were quick to replace it”

Helpful Report

Posted 1 year ago

Dear Sara, Thank you for taking the time to leave us a review. We are glad to hear that our team was able to assist you with a quick replacement of your sprinkler. We understand how frustrating it can be when products do not meet your expectations, and we always strive to resolve any issues our customers may encounter as promptly and efficiently as possible. We appreciate your business and hope you continue to enjoy your Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had to contact customer service because on Amazon.ca, which is in Canada and as a Canadian who has recently discovered SnowJoe and SunJoe, there was an item whereas the picture of the item did not match the description of the item. It was the combo air pump and air inflator. The issue was that the picture shows a Hardcase for the air pump with the bundle and in the description, it says storage bag. Turns out you don't get the Hardcase. There are several reviews stating this fact. So after contacting Customer Service, although very quick to respond, the agent didn't really understand where I was coming from. But after finally understanding me and after several emails back and forth, I was told that they are not responsible for third parties that post misinformation for their product. So were talking about Amazon here. I just basically gave up. I guess as long as I know, that's all that really matters. I will still eventually get this bundle for myself, but I also have to justify the price point up here in Canada, so I will wait until it is on sale and available here. But still really quick service and I do have other SnowJoe products which work very well and am happy with. Hopefully I will continue to add to my collection over time.”

Helpful Report

Posted 1 year ago

Dear Rob, Thank you for taking the time to write this review and for bringing this issue to our attention. We apologize for any inconvenience caused and appreciate your understanding that we cannot control the information provided by third-party sellers. However, we will certainly share your feedback with our team to ensure that we provide more clarity in our product descriptions and images in the future. We are pleased to hear that you are satisfied with our other products and we look forward to continuing to provide you with high-quality products and service. Thank you again for your support and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I would like to thank you, Christian - he has the excellent judgment to resolve the issues.”

Helpful Report

Posted 1 year ago

Dear Kelsey, Thank you for taking the time to leave a review of your experience with our customer care team. We are thrilled to hear that Christian was able to provide you with excellent judgment and resolve your issues. We are proud of our team's dedication to providing top-notch customer service, and we will be sure to share your feedback with Christian and the rest of the team. Thank you for choosing Snow Joe + Sun Joe, and please don't hesitate to reach out if you need anything else. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fast and friendly customer service. Quick warranty replacement. Thanks Snow Joe!”

Helpful Report

Posted 1 year ago

Dear Jose, Thank you for taking the time to leave a review of your recent experience with our customer service team. We are thrilled to hear that you found our service to be fast and friendly and that your warranty replacement was quick. Our team works hard to ensure that our customers receive the highest level of service possible, and we're happy to hear that we met your expectations. Please don't hesitate to reach out to us in the future if you need any assistance with your Snow Joe or Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very, very helpful”

Helpful Report

Posted 1 year ago

Dear Hazel, Thank you for taking the time to leave us a review. We're delighted to hear that you found our customer service very helpful. Our team works hard to ensure that every customer has a positive experience with our products and services. If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The replacement icescraper that was sent was also cracked in the same spot. Don't understand why that would be.”

Helpful Report

Posted 1 year ago

Dear Vici, We are sorry to hear that the replacement ice scraper you received was also cracked in the same spot. This is not the quality of service we strive to provide, and we apologize for any inconvenience this has caused. Please know that we take product quality very seriously, and we would like to investigate this further to ensure that it does not happen again. We will reach out and provide the best options possible to resolve the issue. Thank you for your feedback, and we hope to resolve this issue for you as soon as possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Worked with Clyde on March 6th. Very pleasant and got me everything that I needed to ship my snow blower back.”

Helpful Report

Posted 1 year ago

Dear Nancy, Thank you for taking the time to share your feedback with us, and we're delighted to hear that you had a pleasant experience working with Clyde from our team. We take great pride in providing exceptional service to our customers, and we're glad to hear that Clyde was able to assist you in a helpful and professional manner. We understand that shipping a snow blower back can be a hassle, but we're glad that Clyde was able to provide you with everything that you needed to make the process as smooth as possible. We appreciate your business and value your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service from all representatives that assisted me.”

Helpful Report

Posted 1 year ago

Dear Fam, Thank you for taking the time to share your feedback with us, and we're delighted to hear that you had a great experience with our customer service team. We take great pride in providing exceptional service to our customers, and we're glad to hear that our representatives were able to assist you in a helpful and professional manner. We appreciate your business and value your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sunjoe Tech support was helpful, but overall I am disappointed that the parts I needed to fix my snowblower are not stocked by Snowjoe and have not been in stock for over a year! Belts are basic maintenance item for most snowblowers and its really unacceptable that these commonly needed wear items are not available.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us, and we appreciate your honesty regarding your recent experience with our product support team. We're glad to hear that our tech support team was helpful, but we're sorry that we were not able to provide the parts that you needed to fix your snowblower. We understand that belts are a basic maintenance item for most snowblowers, and we apologize that these wear items are not currently in stock. We're aware that this has been an ongoing issue, and we're working hard to restock these parts as soon as possible. We value your feedback and appreciate your patience in this matter. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we appreciate your understanding and support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Surprisingly tone deaf and ill informed representativesto assist with product support. Bought a new spotlight, received with defective battery which discharged after being fully charged by me with no use in 3-4 days. Contacted Snowjoe and representative asked that I provide a video demonstrating the problem.....huh ? This is a standard tactic with Snowjoe. I asked them to explain how I should video a faulty battery that discharged by itself over a 3-4 day period. They finally agreed to replace the battery. Not sure why a customer has to be subjected to this BS just to be provided with the properly functioning equipment we purchased. Problem is in process of getting corrected for which I am thankful.”

Helpful Report

Posted 1 year ago

Dear Scott, Thank you for bringing this to our attention, and we apologize for the inconvenience and frustration that you experienced with our product support team. We take all feedback seriously, and we're sorry that we fell short of your expectations. We understand that you received a defective battery with your new spotlight and that you had difficulty demonstrating the issue to our representative. We're sorry for any confusion or frustration that this caused, and we'll use your feedback to improve our processes and ensure that our representatives are better equipped to assist customers in the future. We're glad to hear that the problem is being corrected, and we hope that the replacement battery meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we apologize again for any inconvenience that you experienced. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It took long time to get a result but she was great”

Helpful Report

Posted 1 year ago

Dear Tony, Thank you for sharing your experience with us. We appreciate your patience throughout the process, and we're glad to hear that our team was able to assist you in a great manner. At Sun Joe, we understand that sometimes issues can take longer to resolve than we would like, but we're committed to providing our customers with the best possible service and finding a solution that meets their needs. We're happy to know that you found our team to be great and helpful, and we hope that the resolution was satisfactory for you. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Snow Joe. We pride ourselves on the great customer service we provide our customers, and we're glad to hear that you experienced it firsthand.

Posted 1 year ago

“Good to work with stand behind there product”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. At Sun Joe, we take pride in our products and are committed to providing our customers with the best possible service. We're thrilled to hear that you found it good to work with us and that we stand behind our products. We believe that our customers deserve the highest level of satisfaction, and we always strive to meet and exceed their expectations. If you have any further feedback or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was a very difficult customer at times I feel, and your customer support staff was absolutely extremely patient and provided excellent service.”

Helpful Report

Posted 1 year ago

Dear Vincent, Thank you for sharing your experience with us, and we're glad to hear that our customer support staff was able to provide you with excellent service. At Sun Joe, we understand that sometimes issues can arise, and we're committed to making things right for our customers. We're happy to hear that we were able to resolve your issue with a new SPX3000 pressure washer replacement under warranty. We appreciate your patience and understanding throughout the process, and we're thrilled to know that our customer support staff was able to assist you in a patient and helpful manner. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with our products and services. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Really Good Customer Service is friendly and knows the product well.”

Helpful Report

Posted 1 year ago

Dear Andres, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience with our customer service team. At SJ, we strive to provide top-quality products and excellent customer service, so we're delighted to know that our team was able to assist you in a friendly and knowledgeable manner. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and ensure that our customers have the best possible experience with our products. Thank you for choosing Snow Joe, and we hope your happy with your new snowblower! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews