Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“very powerful unit & easy to use”

Posted 1 year ago

Dear Anthony, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you are satisfied with the power and ease of use of our unit. Providing our customers with powerful and user-friendly products is one of our top priorities. We strive to create products that not only meet but exceed our customers' expectations, and it's wonderful to know that you are enjoying the performance of your unit. Your satisfaction is a great source of motivation for our team. If you have any further questions, need assistance, or would like to share more about your experience with our products, please feel free to reach out to us. We're here to help and ensure that you continue to have a positive experience. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Friendly and took care of the problem.”

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Posted 1 year ago

Dear Bette, Thank you for reaching out to us and sharing your positive feedback. We're delighted to hear that our customer care team provided you with friendly and efficient service. Resolving your problem and ensuring your satisfaction are our top priorities. We believe that excellent customer service is key to building strong relationships with our valued customers like you. We're glad to know that our team took care of the issue you were facing and provided the assistance you needed. If you ever have any further questions, concerns, or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your trust and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent I love my snow Joe hose it's lightweight and very flexible the representative that you have that I have spoken to was absolutely wonderful informative and helped me a lot”

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Posted 1 year ago

Dear Nyoka, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you love your Snow Joe hose and that it meets your expectations in terms of being lightweight and flexible. We take pride in providing high-quality products that offer convenience and ease of use. We're also delighted to hear that our representative was able to assist you effectively. We strive to provide informative and helpful customer service to ensure that our customers have a positive experience with our products. Your satisfaction is important to us, and we appreciate your kind words. If you ever have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help and ensure that you continue to enjoy the benefits of your garden hose. Thank you for choosing Snow Joe + Sun Joe. We value your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service. Prompt and efficient.”

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Posted 1 year ago

Dear Paul, Thank you for reaching out to us and sharing your positive feedback about our service. We're delighted to hear that you had an excellent experience with us, finding our service prompt and efficient. At Snow Joe + Sun Joe, we strive to provide the best possible service to our valued customers, and it's rewarding to know that we met your expectations. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with my power washer. Troubleshooted for about 20 mins with them on the phone. Determined that the device needs to be shipped back. Received a new device in 2 days!!”

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Posted 1 year ago

Dear Jamie, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're glad to hear that our team was able to assist you in troubleshooting the issue with your power washer and determine that it needed to be shipped back. We understand the importance of resolving issues promptly, and we're thrilled to hear that you received a new device within just two days. Ensuring a quick turnaround time for replacements is one of our top priorities, and we're pleased that we could provide you with a swift solution. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Called and made a claim about garden hoes and the lady on the phone was super helpful and show me appreciation just for being a customer with the company .. great customer service highly recommend”

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Posted 1 year ago

Dear Rany, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're thrilled to hear that our representative provided you with excellent assistance and showed appreciation for your loyalty as a customer. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers feel valued and supported. Your kind words and recommendation mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and provide you with the best possible service. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Will continue to use Sun Joe products.”

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Posted 1 year ago

Dear Jose, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you had a great customer service experience with Snow Joe + Sun Joe. We strive to provide excellent service to our customers, and your feedback reaffirms that we are on the right track. We appreciate your loyalty and trust in our products. Rest assured, we will continue to work hard to meet and exceed your expectations. If you ever have any questions or need further assistance with our products or services, please don't hesitate to reach out. We look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Everything you did was a ok. I would highly recommend you”

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Posted 1 year ago

Dear Marlene, Thank you for reaching out to us and for your kind feedback. We're thrilled to hear that you were satisfied with the service you received from Snow Joe + Sun Joe Customer Care. It's our goal to ensure that every customer has a positive experience with us, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your trust in our company. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They honored an old issue I had with a hose I had bought. The issue was handled immediately, Great business customer service”

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Posted 1 year ago

Dear Michael, Thank you for taking the time to share your positive experience with us. We're pleased to hear that we were able to address and resolve the issue you had with a previously purchased hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it's rewarding to know that we were able to meet your expectations. Honoring your old issue and handling it promptly is a priority for us, as we aim to ensure customer satisfaction. We greatly appreciate your kind words about our business and our customer service. Your feedback motivates us to continue delivering top-notch service and quality products. If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out. We value your business and look forward to serving you again in the future. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Annabelle was great. She went above and beyond to assist me with my issue. I purchased a number of items from your company over the years. Customer service is top notch.”

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Posted 1 year ago

Dear Kathleen, Thank you for reaching out to us and for your kind words regarding your recent interaction with Annabelle from our customer service team. We're delighted to hear that she provided exceptional assistance and went above and beyond to help you with your issue. At Snow Joe + Sun Joe, we take pride in delivering top-notch customer service, and it's always rewarding to hear when our team members exceed expectations. We appreciate your continued support as a valued customer, and we're glad to know that you have been satisfied with our products over the years. If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out. We're here to provide you with the best possible service and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This is my 3rd time using customer service for an issue concerning a product. Each and every time it has been an exceptional experience and resolved before we hung up the phone. Nothing is perfect and this team makes sure it gets it right. Thx, cheers”

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Posted 1 year ago

Dear Morgan, Thank you for your continued trust and loyalty to our customer service team. We appreciate your feedback and are thrilled to hear that you've had exceptional experiences with us every time you've reached out for assistance. At Snow Joe + Sun Joe, we strive to provide top-notch customer service and ensure that every issue is resolved promptly and to your satisfaction. We understand that no product or service is perfect, but our dedicated team is committed to getting things right for our valued customers. We greatly appreciate your kind words and recognition of our efforts. Your feedback motivates us to continue delivering exceptional support and ensuring that your needs are met. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for your continued support and cheers to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a slight problem and it was replaced right away. Thanking you!”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our warranty replacement process! We're sorry to hear that you encountered a problem, but we're delighted to know that we were able to provide a quick resolution by replacing the item for you. Ensuring customer satisfaction is our top priority, and we're glad that we could address your concern promptly. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Have not use it.will let you know as soon as I use them I thank you very much for your help”

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Posted 1 year ago

Dear Betty, Thank you for reaching out to us. We appreciate your feedback, and we're glad to assist you. If you have any questions or need further assistance after using our products, please don't hesitate to contact us. We're here to help! We value your satisfaction and want to ensure that you have a positive experience with our products. If you encounter any issues or have any feedback, please feel free to reach out to us. We're always ready to provide support and assistance. Thank you again for choosing Snow Joe + Sun Joe. We look forward to hearing about your experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I really like this product because it's just the right size for me to handle ,thank you”

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Posted 1 year ago

Dear Johnnie, Thank you for your positive feedback! We're thrilled to hear that you're enjoying our product and finding it convenient to handle. Your satisfaction is our top priority, and we're glad that our product has met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Long wait time on phone but very professional once in contact”

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Posted 1 year ago

Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the long wait time you experienced when contacting us. We understand that waiting for assistance can be frustrating, and we appreciate your patience. However, we are glad to hear that once you were connected with our customer service representative, you received professional assistance. Providing a positive and helpful experience is important to us, and we are committed to continuously improving our response times to better serve our customers. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding, and we value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sorry we haven't gotten to this review sooner! Marvin is one of the best customer service representatives I have had the opportunity to encounter in several years. This is another positive reason for us to use and recommend Snow Joe. We have a number of your products (my favorite - the cultivator)which I have used several times over the past 3 to 4 years. I clean it good after every use just like I do with everything. I could send it back to you so you could re-sell it as a new one. But, your not getting your hands on this one again. Can't wait to get the lawn mower replaced. It's being missed. Keep up the great work with your product line please. Thank You!”

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Posted 1 year ago

Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the long wait time you experienced when contacting us. We understand that waiting for assistance can be frustrating, and we appreciate your patience. However, we are glad to hear that once you were connected with our customer service representative, you received professional assistance. Providing a positive and helpful experience is important to us, and we are committed to continuously improving our response times to better serve our customers. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding, and we value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“very helpful”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We greatly appreciate your kind words. It's wonderful to hear that our team was able to provide you with helpful assistance. We strive to ensure that our customers receive the support they need in a timely and efficient manner. Your satisfaction is our top priority, and we're glad to know that we were able to meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This is at least the 3rd or 4th time you asked for a review! If you had been this concerned before, it wouldn't have taken me over a year to get a refund! Which I haven't even received yet! Fe was great!”

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Posted 1 year ago

Dear Sharon, Thank you for reaching out to us and sharing your feedback. We apologize for the repeated requests for a review and any inconvenience caused by this. We understand that it can be frustrating when you haven't received a refund yet, and we sincerely apologize for the delay. We appreciate your kind words about Fe and the assistance provided by our team members. Delivering great customer service is important to us, and we're glad to hear that she was able to assist you effectively. Regarding the refund, we understand your frustration, and we want to assure you that we are actively working on resolving the issue and processing your refund as soon as possible. We apologize for any delays you have experienced in this process, and we appreciate your patience. If you have any further concerns or questions regarding your refund or any other matter, please don't hesitate to contact us. We are here to assist you and ensure that your issue is resolved satisfactorily. Thank you for your understanding, and we value your continued support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The staff members are helpful and polite”

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Posted 1 year ago

Dear Lisbet, Thank you for reaching out to us and sharing your positive feedback about our customer service team. We're delighted to hear that they were helpful and polite in assisting you. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we believe that being helpful and polite are important aspects of creating a positive customer experience. We're glad to know that our staff members met your expectations and provided you with the assistance you needed. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. We're here to help. Thank you once again for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a wonderful experience with the person I talked with he was very professional and understanding with my issues with my product and he helped me resolve them I definitely will purchase things from Snow Joe - Sun Joe again thank you”

Helpful Report

Posted 1 year ago

Dear Cynthia, Thank you for reaching out to us and sharing your wonderful experience with our customer service representative. We're thrilled to hear that they provided you with professional and understanding assistance in resolving the issues with your product. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers have a positive experience with our products. Your satisfaction is important to us, and we're delighted to know that you had such a positive interaction with our representative. We truly appreciate your kind words and your trust in Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews